StashFin — Not able to load the card and nobody is bothered to get in touch

I am trying to load my Stashfin card since since last 2 days and its not happening. I have tried reaching out to their customer service team via email, raised a ticket and also used their useless chat services where I think they only have bots.

The issue has still not been resolved and nobody has reached out to me from their team. They do not have a customer card number as well.

I am in need of this money since it is going to be a festive season now and if this card doesn't load in my difficult times then it's of no use to me. StashFin promises to help the customer in their difficult times but in reality, they don't even care. Request you to please look into this issue and get it resolved on priority.