StashFin — paid my emi 1885 but it's showing unpaid with late payment charge

I have paid my loan 1885 directly from bank through auto debit but I received email from stashfin that my loan is unpaid and cheque bounce charges. How it's possible when my loan is recovered by them. Please clear this issue no customer service also. Very worst company I have ever seen. I have attached my screenshot for auto debited
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Dear Customer, we'd like to learn more about your specific situation and make things right. If you wouldn't mind connecting with us via https://www.stashfin.com/contact-us at your earliest convenience, it would be greatly appreciated. We would also request you to kindly share your Loan ID or registered number to identify you and help you further.

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