[Resolved]  StashFin — Payment Done but charges not waived off as promised

I took a loan of 5000 from Stashfin. Due to Covid19 crisis I was unable to pay remaining EMIs. On May 5th 2020 I got call from Stashfin customer care executive and he assured that if I pay the complete outstanding I won't be charged any penalty charges. He sent me link to pay Rs.6400. I made the payment of Rs.6400 on 5th May 2020. But till date the remaining charges have not been waived off and I am getting daily 2-3 SMS and emails asking me to pay the amount. And every day they keep in reading the amount. Their customer care called me once asking me to pay the amount and I explained them the whole situation.they promised to take action and resolve my issue but nothing happened. In the SMS they keep telling they report my loan to cibil daily. Why they are doing this despite I have made the payment of the amount that they asked me to. I mailed their grievance officer twice but I just get an auto generated email where they ask to login to website and contact customer care and generate ticket. There is no option of filing complaint and only grievance officer number and email. Also when I call the customer care number mentioned in their SMS nobody picks up and music plays. I want solution to this problem and my account settled.