StashFin — Regarding credit line card

I have stashfin credit line card The company is sending me mail saying that they have disbursed the amount but my card says declined and also i am not able to speak with any of their staffs to explain the problem

At the same time they have detected first EMI from my savings account

what to do without getting the money they are detecting from account

Kindly take necessary action or please call me [protected]