StashFin — stashfin credit line card

Address: New Delhi, Delhi

I applied for 30k loan on stashfin and money is not disbuesed in their card till now and i am getting emi reminder messages, so kindly give your opinions what should i do, they do not have customer care number so that i can call them they have chat option but everytime they said we will call you in next 24-48 hours but its been 10 days no call received. Should i remove all my funds from that bank account or is there any other way.