State Bank Of Hyderabad — about personal loan

My account number [protected]having in sbh mahabubnagar main branch. Iam a govt employee and i need of personal loan. I went to ask loan and the account manager g ramesh was not interested in dealing with customer and when i explained my need he is simply saying not eligible as my documents all are clear. When i went to lady manager she told we will give u loan after seeing documents she told to come next week when i went on 4th june both managers are aggressively shouting and when i told in writing give me the reason why you are rejecting my loan what ever you want to do go we will not give u the reason in writing. When i told i close my account they are saying close. This show how they are irresponsible and not caring customers. Iam a well educated and i am in education field and this managers are behaving with me rudely what about the common man position. I wanted to bring to your notice. Hope u will try to solve my problem sir.