State Bank Of Hyderabad — Harassment by sbh branch 979 jp nagar

Address:

Bangalore, Karnataka, 560076

Hello, my mother has account in this branch and now she doesnot live in bangalore. When we want to draw the money, self check is given, branch says she has to come personally, the account is forbidden and she has to come in person. We had given letter signed to close the account and give check to her son which is not being done. More than 5 to 10 visits done so far. First 2-3 times they were always saying that signature mismatch. Now manager santhoshkumar says the account can only be transferred.
My question is when she is giving letter or self cheque why money is not given or based on letter why account cannot be closed?