Ref : State Bank of India, Current A/c No. [protected], Old town Branch, Garage Chhak Bhubaneswar Branch Code :3108
As on 18.02.2013 the balance was Rs. 10030/-.Without any information or notice, on 12.03.2013, the bank debited Rs. 550/- to our account towards Account Keeping Fees. As a result the minimum balance came down to Rs. 9480/-. Immediately on 31.03.2013 The Banker debited another Rs.1000/- to our account towards Minimum Balance Charges. Subsequently the banker has debited the following charges.
30.06.2013 Minimum Balance Charges Rs. 611.00
30.09.2013 Minimum Balance Charges Rs. 611.00
31.12.2013 Minimum Balance Charges Rs. 611.00
12.03.2014 Account Keeping Charges Rs. 550.00
31.03.2014 Minimum Balance Charges Rs. 611.00
30.06.2014 Minimum Balance Charges Rs. 611.00
In all total, the bank has debited Rs. 5155/- to our current account.
Since April 2013, we are visiting the branch again and again and verbally requested for reversal of the charges. Finally the Branch Manager told us to giver a written request. As requested by the Branch manager, on 22.01.2014, we gave the written request letter for reversal of the said bank charges. Further 2 reminder letters has been given to the Branch Manager on dated 17.07.2014 and 23.07.2014 respectively. Irrespective of several follow-ups in the branch, no action has been taken in this regard. Every time we are listening that the charges shall be reversed shortly. It is nothing other than making the customers fool and wasting of our valuable time.
We asked the branch manager to provide us the notifications or circular if any for collecting the charging. But the banker could not produce any such documents. The banker is neither denying nor reversing the charges.
Therefore we request before your good self to look into the matter and take proper action against the banker.
Your quick action shall be highly appreciable.
Satya Narayan Upadhyaya
Partner: Synergy Security & Manpower Services
M-[protected]
E-mail :[protected]@rediffmail.com
State Bank of India [SBI] customer support has been notified about the posted complaint.