| Address: Gurgaon, Haryana |
I , Sanjay Banthiya used the SBI Credit Card - Account No.[protected] more than 8 years back , some over due charges were wrongly levied , SBI agreed to reverse the over due charges and accordingly correct the CIBIL records in July 2008 .Copy of the e-mail received from Head SBI Cards is attached .. I am shocked to know from a bank that in 2013 SBI Cards has reported to CIBIL that Rs 33,000/- is due from me .
From: HeadCards [mailto:head.[protected]@ge.com]
Sent: 08 July 2008 10:55
To: Sanjay Banthiya
Subject: RE:'CaseID=[protected]' RE:'CaseID=668-338'SBI International Card Monthly Statement for Account No.[protected]
Dear Mr.Banthiya,
Thank you for writing to SBI Cards.
This is with reference to your communication dated July 6, 2008 regarding your SBI card account.
We would like to inform you that your SBI card account is inactive for usage and as on date there are no dues payable to us.
Further, please note that necessary reversals have been given on your card account and the credit for the same will reflect in your statement dated July 13, 2008.
We would like to share that in terms of the credit card agreement, we are authorized to disclose information related to your credit card account to a credit bureau (CIBIL). Also, CIBIL is not authorized to provide any information on individual accounts to the public other than authorized credit institutions, unless authorized by the contributing credit institution in writing.
We are also advised that in terms of the Credit Information Companies (Regulation) Act, 2005 every credit institution (SBI Card) which is a member of the credit information company (CIBIL) is required to provide credit information (positive as well as negative) as requested by the credit information company, within such period as may be specified by the credit information company.
Also with reference to the above-mentioned facts, the current status of the card account would be updated in the CIBIL database.
We assure you the best services at all time.
In case of any further clarification, we request you to reply at head.[protected]@ge.com using the same subject line.
Yours sincerely,
AVP- Customer Service
Aug 13, 2020
Complaint marked as Resolved
Thanks for your details. We have noted your concern and will get back to you soon with an update.
Thanks and Regards,
SBI Card