State Bank of India [SBI] Complaints & Reviews

I dont know who would read this or any action would be taken, but I am just offloading my frustation :-)

Complaint: Bank not helping to make the SBI Account correction and Loan closure

1: I had a car loan from SBI Technopark branch which was closed ahead of time. To be able to get the closure statements (form 35 etc) to make the updates in the RC book, the bank insists that I need to visit the bank. I have had car loans from other banks too. Upon completing the loan-payment, all of them have sent the related documents without even requesting.
Various tickets were raised in the bank site. Each time, they close the ticket asking me to contact the bank ('sbi.[protected]@sbi.co.in').

2. My name is incorrectly titled as Mrs. Its a simple request I am asking them to correct for years now.. Again same response.. Approach the branch to make the correction, I am in the software industry and I know very well that the software built for SBI can be handled by anyone-anywhere and the customer does not have to physically go to the bank for these silly matters..

None of the above requests have any financial implication and customer need not visit the bank.

I think it's a saddism to troublem people.. I see a lot of this attitude in Governement "servants" and public sector bank employees. Due to same reason, I moved away from them for the home loan.

Regds

D K Mathai.
SB Account:[protected]
Branch: Technopark, Trivandrum
Car Loan #: RASMECCC/CL/759/07-08

Dear sir I am apply card at card to card at 21st may 5th june I received a refrence no[protected] then I mail to sbi card and nodal desk. At 3rd july sight says declined. I qution to executive that why my application declined he says your name is in cibil at same day I finace a bike to bank giving finace but why sbi nodal desk and coustmer care told lie amit kalra not response me gurmeet kaur and other executives thanks. Gurdev singh

In spite of having been a Notification for not charging any kind of service charge from govt. employees salary account holder issued by the Principal Secretary to the Govt. of West Bengal,Finance Department's (Audit Branch) vide Memo No.l8301-F dtd. 26/*08/2009 under clause VI. your bank has been charging service charge for ATM/CHEQUE from time to time.
In this regard I need to know some satisfactory explanation from your bank that how can you charge this kind of service charge.
Prabhat Kumar Das
A/c No.[protected]
Midnapore Branch
Midnapore, West Bengal.

I am Shanti Rani, female,senior citizen, existing member of SBI bank. I am holder of FD number [protected] dated 7/1/11 matured on 15/07/2012. My son regularly goes to SBI bank ,Connaught Circus, B 37/38 second floor from last 11 months but they are giving excuses and calling again and again. Rajiv Prakash,branch manager always says that your request is processing. They told us that we will receive money till 1st January 2013,then they gave us 31st march date. But again they gave us a further date i.e 30th June 2013.They told us to contact David sir ,his phone number is [protected]. They also said that we'll receive money on 30th June but we have not received any money till now i.e. 08/07/2013.They are continuously harassing us. We have spent lot of time and money with respect of conveyance. We request you to take proper action and provide us our due money with proper interest as early as possible.

State Bank Of India BARAJAMDA do not give me to open CC Account . This is done by Bank Manager intentionally. Thou I submit all the document. Hares me day by day . So please take all necessary steps as early as.

Thanking You.
Abhishek Chatterjee.
Barajamda
Dist- Singhbhum West
833221
+91 -- [protected]

I am pp yadav relative of Smt Daropati Devi Widow of No14376549W Late Hav(MACP) Nand Kumar Yadav whose corrigendum PPO on implementation of 6th CPC issued vide PCDA Allahabad Corrigendum PPO No S/Corr/037671/2012(Army) and fwd to CPP Cell, Judge Court Road Patna vide Artillery Records Nasik Road Camp letter No 14376549W/6th CPC/Corr PPO/MAC Sep 2012 (.) She had not recd arrears of terminal benefits of 6th CPC amounting Approx Rs. 2.05 lakhs till date (.) Her daughter marriage is awaiting (.) She is getting her pension after death of her husband through SB A/C No [protected], Branch ADB Hasanpur Road (5912) (.) Kindly help to her being a helpless widow lady (.) Do the needful and intimate me on mob No [protected]

Sir, We are having a current account in State Bank of India Chinmaya nagar branch. In the counter no 5 cashier get any time we are depositing the money he was told any time before 12 pm you pay after 12pm we are not taking the cash and also in 3.30 pm after we are not send the RTGS / NEFT that staff are telling. Please do customer satisfy.

Hi
This is B M Ravichandran.. I am using the Debit Card for purchase the Provisions , fill the fuel...etc.,
When I check the Passbook entry ( Its a STATE BANK of INDIA Tiruppur Main Branch Savings Account ).. some of INR 15, 18, & 28 are deducted form my accounts.. in so many times..
When I check with SBI Managers .. they told.. it was new for us.. GM Mr. Kandhasamy will come in few days time.. will check with him &
he will help to reverse the amount & clarify... like that .

But today July 2nd 2013 - when I check with Mr. Kandhasamy.. He simply told.. I do not know.. it may be surcharge for the Fuel Fulling
like that.. When I ask.." How it can be deduct without customer knowledge ... even though.. its a surcharge also.. " like..
He told. ".in this matter.. what ever you know ... the same thing .. I also .. know.. so ..I can't do anything on this ..". like

Then I told.." its your responsibility to.. make customer.. satisfy &give proper details..."like ... he answer silmply..
" Then DON'T Fill the Fuel.. with the help of this CARD.."....like that

I do not know .. what is the responsibilities... these MANAGERS holding ..?!?!

Please help

Thank you

Best Regards,
Ravichandran B M
+91 [protected]

The Competent Authority
State Bank Of India

Dear sir ,

This is to complain and bring to your kind notice that State Bank of India , Hanuman Nagar Branch , Kankarbagh Patna is not interested in opening the account of college students and school students and demands only PAN to open the account . Is it not feasible to open their account on the basis of other documents including college Identity cards etc. What other I-proofs instead of PAN is required this may kindly be explained to SBI Hanuman Nagar Branch so that they could not discourage the students and people alike from opening the account.

Ajit Kumar Mahrour
Patna

I received a call from the sbi card on Saturday, 29th June 2013. They asked me for the verification of the card for smooth functioning of the card. I gave them the details of my card. When they asked me for the ccv number, first I declined to give that. The person on the other side told me, that it is necessary for the verification. I still said that why should I give that. Then he said that sir you can trust me and I will be sending you one sms. You tell the password coming in that sms. Then only your verification will be over. After arguing 2-3 times I gave him the ccv number and the password also. Then he said your verification is over and my senior will call you.

After some time I received the call from his senior. He told me about one offer which I said I am not confirming. If I want the offer I will call you later. After some 2 hours, I received a call from some other executive and she told me that Rs 5500/- is already deducted for the offer from your account. On telling her that I don’t want the offer, she said now nothing can be done as money is already deducted from your account and you have no other option but to accept this offer from your side. I asked her to connect to her higher up, whose name was Himanshu Saxena. He said you have no other option because now the amount is already deducted and if you cancel the offer you will only get rs 1200 back. Then having no other option I asked them to send whatever is there in the offer.

I think this is the way how these people have cheated us for Rs 5500. Please try that they should not be allowed to cheat people like this as this is a big fraud and the SBI card is losing its credibility like this. I am surprised that even we have made a mistake for believing SBI card center call but why our card detail and phone number is shared by the SBI card to others. This is total fraud and SBI should see that such things shd not happen in future to any body

Last week I went to SBI to open an account, and all staffs there insisted to fill up 100 Rs insurance form which they said it was mandatory for new SB accounts. I checked details of insurance and below were key high lights.

1) Pay premium 100 and get coverage for 4 Lakhs. This is accident insurance policy. That means it is covered only if death happens due to accident.
2) Armed forces, Police, and few other jobs where death rate is high are excluded.
3) Policy covers max cap of 4 Lakhs regardless how many same insurances you hold with different state banks (Like mysore, travancore etc)
4) There was a lower and upper limit to age too (I remember it as minimum 5 maximum 67)

Policy looks very promising but not sure why staff intentionally projects it as mandatory. Staff at SBI insists to fill up form without checking our profession, age and accounts we hold with other state banks. Please check.

My name is Sudeepta Debnath, and I hold Account No [protected] at SBI, Ballygunge Branch, Kolkata.
I was utterly dismayed to find that Interest from my Postoffice MIS (Number 9344908 at Ballygunge Postoffice), that is under ECS, and has regularly been credited to the account since 2011, has not been credited for the last 5 months (December, 2012 - April, 2013). Since I am not in India, I could not point this out earlier.
I sent applications to the Manager at the bank with Printout of the settlement dates issued to me by the Post office, but no action was taken. The persons that were taking care of this matter were Mr Mahato of SBI Ballygunge, Kolkata and Mr Nirmal Biswas of ECS Section Jeevandeep Branch, Kolkata.
Multiple emails to dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> in this regard were not answered back. Phone to the customer care were returned saying they can only help if the money was in the account, and since that was not the case, they cannot be of any help.
SBI officials please solve the issue asap or inform me who should I approach for resolution of the issue.

My self Himanshu Lashkari, I am facing problem with SBI credit card. My credit card details is account no. [protected] and card no. [protected], for this account conflict was going on since few years. The settlement was done in month of June ’13 and I got settlement letter from SBI with tracer no. BHP[protected]. As per this letter I have made payment of Rs. 5000, cheque details is No. 812064 of axis bank, at vapi on 16.06.13. Cheque credited in SBI account but my credit card account is not getting updated with settlement details and I am not getting 00.00 balance statement from SBI after so many follow ups with customer care. Literally my time is wasting and I am annoyed with this situation. Nobody from SBI side is helping me out. I have fear that after few months SBI will again come and do drama of default account. I have all this proof against SBI and I am unable getting this matter clear because of very poor management of SBI to handle the customer. All the departments are working in scattered manner; nobody is able to clear this matter. I have tried to got the contact details of senior management person, who can help me out to clear the matter but all the details available on internet is fake.

Pl. help me out to get clear this matter, even I can go to RBI if required because I am very much teased by SBI banking system, why customer has to suffer due to poor banking system?

Thanks in advance.

Himanshu Lashkari
Cell. [protected].
[protected]@gmail.com

Dear sir,
I have been using SBI credit cards for almost 4 years now and suddenly
on 13.02.2013, I received a SMS stating that a transaction for the
amount of Rs.17602.89/- (Seventeen Thousand Six Hundred Two rupees and
89 paisa) is made on my SBI railway card with number 4317 xxxx xxxx
1600. I have not used my card for the above transaction. Immediately
after receiving the SMS, I have intimated the customer care and blocked the card on 13.02.2013 night itself. I registered a complaint with SBI card by submitting the dispute form on 14.02.201This card was issued to me only on 19th of January 2013 and I
have used the new card only on 5th of Feb 2013 that too with IRCTC and I
have not used the card anywhere else. A similar fraud attempt was made
with my old card 4317 xxxx xxxx 8017 on 14th of January 2013 and
immediately I blocked the card and a new card has been issued on
19.01.2013 on which this fraudulent transaction has been done. 3 and I got a reply from SBI cards on 16.04.2013 and the reply
was as follows:
: Review of Retail Transaction dated 13/02/2013 at HOUSETRIP.COM LONDON
For Rs 17537.16 on your SBI Credit Card.
Dear B SHANMUGARAJAN,
This is with reference to your letter regarding the non-receipt of
credit from HOUSETRIP.COM LONDON for Rs 17537.16 on your SBI Card number
xxxx xxxx xxxx 1600. The investigation for these transactions has been
completed. We confirm that the transactions are valid as they have been
performed in a Secure Electronic Commerce environment and have been
validated by your Card CVV and Date Of Birth over the Internet; hence
the liability for the transactions rests with cardholder. The time and
status log for all Internet transactions attempted on your card is
enclosed for your reference. Since the card is still in your possession,
we urge you to clear the outstanding balance at the earliest to avoid
further late fee and finance charges on your card account. We are
therefore closing the dispute at our end. Incase of any further query on
your card account, please contact the SBI Card helpline at 39 02 02 02
or[protected]if calling from MTNL and BSNL lines). IVR Emergency
Services are available 24 hours And Customer Service representatives are
available from Monday to Saturday between 8am to 8pm. SBI Railways
Cardholders, Please call the 24 hour Railway Card Customer Care Helpline
at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).
I am really disappointed to see such a dont care attitude of SBI cards
towards the customer problems. If I have done such a transaction, I won’t
be complaining against it. The card was not used anywhere else other
than the Government of India, IRCTC website. I have not shared the card
details to anybody else as I know very well it is going to affect me
only. Also, I have visa secure password for this card and I have not
revealed the password to anybody else and I don’t know how the
transaction was completed without the password. Also, if there had been
a system of generating one time password which is sent to the registered
mobile number as it is in practice with online banking, this fraud could
have been easily averted. Hence, this is a case of security lapse from
SBI cards. I have noted that a similar fraud on the same website was
done on somebody else's card also as I understand from my internet
search.Hence, it is a clear case of security lapse of SBI cards.
Moreover, I was very much in trichy, tamilnadu and NOT in London where
the transaction was done. Also, I have intimated the details of the
fraud within one hour after the transaction was made and the dispute
form was submitted within 15 hours. So, SBI cards could have easily
stopped the payment to the merchant if they have acted immediately after
receiving the complaint. . Hence, it is to be considered as negligence
of duty on the part of SBI cards.
There were so many other issues in the way SBI cards has handled this
issue which are as follows: When the transaction is under dispute also
the bank keeps generating monthly statements including the disputed
amount along with the interest for the period which I feel is not
correct. Secondly, when the case was under investigation, I didnt understand
why the case id is changed from[protected] to[protected] suddenly by
SBI cards. Lastly, in their reply, it has been mentioned they are
enclosing all the transaction attempts made on this card, which was
actually not present..
Hence, I request you to kindly interfere and help me in getting justice by reversing the fraudulent transaction amount along with interest charged so far

Dear Sir/Medam
Me Sajjan Kanwar w/o Late Bhanwar Singh Sisodia hu. Mere husband ki death 4 apr 2007 ko hui thi. Vah BSNL Office Jaisalmer me TM ki post par the. Unki death ke bad meri pension chalu ho gai thi. Muje family pension ke order 4 apr 2017 tak ke the order ki copy mere aur bank ke pas aai hui he lekin state bank of India jaisalmer branch ki laparvahi ke karan meri family pension ko 4 apr 2012 ko hi normal pension me convert kar di gai. Mene sbi jaisalmer branch ke pensional officer and branch manager ko meri problem batai unhone order ki copy head office bheji lekin aaj tak meri pension normal se family me vapis convert nahi hui. Mene 1 sal 2 mahine se continue bank ja rahi hu lekin pensional officer kahta he hamari problem nahi he aage se sahi hogi tab ho jayegi aur branch manager se milti hu to vah kal bulata he kal jati hu to vapis kal bulata he aur dang se bat bhi nahi karta. Sir/medam mene apne tarike se cm, pm, cco, head office sabko letter bheje unse bhi aaj tak meri pension problem sahi nahi hui he. Sir/medam mere 2 ladke aur 1 ladki he sabhi school jate the pesion kam aane se unhone school chor kar dookan par kam karne lage he. Ab aap hi batao me kya karu bank ki laparvahi se mere bacho ka carrier bhi kharab ho raha he. Iske alava 6 vetan bhata jo badha tha vah bhi nahi mila uske bhi order aaye hui he. Mene dono order ki copy scan karke aapko bhej rahi hu. Plz sir/medam help me. Mere ise cash ko gambhirta se soch kar meri problem sahi karvao plz



Regards
Sajjan kanwar w/o late bhanwar singh
Vill – intawra bhoja, po – bikharniya kallan,
The – degana, dist nagaur, state – rajasthan
Mobile – [protected]
a/c number – [protected]
branch – state bank of India jaisalmer
ppo a/c number – RDOT/8-3/B5-623/2489

Money was sent through AlRajhi Bank Al Mubasher internet banking Service


To International Bank Transfer Receipt
Prepared for SHADIAH RAHAM
Account Number XXX[protected]XX-X
Date 04.06.2013
Time 6:49 AM
Transaction Reference 200000000062760130497I360401
Transaction Details
ER Number 6569781
Transfer To: A.R. SHAJAHAN
Bank Name STATE BANK OF INDIA
Beneficiary [protected]
Exchange rate 0.068168
Reason for Transfer Investment
Amount in SAR: 620.00 Saudi Riyal
Amount in Beneficiary Currency 9,095.18 Indian Rupee
Fee amount 20.00 Saudi Riyal
Remarks
Thank you for using Al Mubasher Retail Internet Banking Service

Dear sir,
Good Day, I am an ex-service man currently at sea near Cape Town in South Africa.

Today on 23rd Jun evening I tried to top up my wife's mobile bearing no +[protected] belonging to BSNL in Kerala circle. The top was done through Oxypay which is available in State Bank of India's (SBI) net banking site.
The top up procedure was un successful and the amount Rs.2000/-(Two Thousand only) was deducted from my account.

Many times I tried to send mail to [protected]@myoxygencom from where I used to get confirmation reports of successful recharges and top ups. But the complaint could not be delivered to the said address. I also send a complaint to Customer care of State Bank of India mentioning the details of transaction.

Transation Details are as follows

Mobile number used for topup [protected]
Transation details apperaed in bank site 45270661GJ4993855 TO [protected]

kindly you are requested to take necessary steps to reimburse the amount or to top up the mobile. I also request you to give directives to Oxypay to publish their customer care details or grievance handling procedures along with the oxypay icon.

Regards,


Sajeev Jacob
[protected]@gmail.com

The

a copy of my letter to sbicards:
With ref. to my sbi card xxxx xxxx xxxx 7585,please provide me with the
following information,pointwise :
1. Why was my card blocked on 28th April 2013,and is still blocked,when annual fees and
any other dues,if any, have been paid on time ?
2.If any fraudulant activity,as alleged by your call centre representative,has been
observed,please let me know with documentary evidence about what efforts
(like telephone call,sms or email,or a letter),has your office taken to warn me or
inform me about the same.
3.Also let me know,alongwith documentary evidence,what efforts your office has taken to
inform me that my card has been blocked.
4.Also let me know why it takes 10 days to activate a blocked card when everything is in
order from the customer's end.Probably a new card application may take less time.
5.Also let me know how SBI Card will compensate me,by cash and by extending the validity
period for the 'blocked' period till the card is reactivated,
for the mental stress,inconvenience caused and loss of "blocked"time in annual
subscription period.
6.Also let me know if you have the policy to inform me that the card has been activated,
or it is left to the customer to find out by trial and error in front of the shopkeeper,
and suffer humiliation if the card is still"blocked'.
Repenting to be your customer,
yours truly,
dr.ajit kotnis.
(cell:[protected],in case you have not fed my cell no. in your system)
complaint no[protected]

respected sir/madam, I am M.Y.Dayamani working as a teacher in MPPS school 15th ward vinukonda . for our payments SBI account is must at vinukonda.for opening of my account in SBI at vinukonda ,I am trying for the last one week to get the account made but it was not done by SBI authorities vinukonda.so kindly advise the concerned official staff for early made of myaccount.

Dear Sir/Medam,
Sir/Medam, I had deposited a sum of Rs 25000 in a SBI kakching branch Manipur to SBI account bearing no.[protected] in the name of p.Robinson on 25th march, 2013 because of getting email lucky winner from London. Then I found it was fraud company after depositing it. So, I had complaint 4 times with application and deposit slip to the Branch Manager, Kakching SBI branch to transfer such amount to my account but he did not accept my requests, he was so jealous. Regarding this problems, please solve my problems.

Thanking you, Sir/medam

Kindly,
Tekcham Joychandra Singh
Contact no. [protected]
email ID; joy.[protected]@gmail.com