| Address: Karbi Anglong, Assam |
sir, i santosh prasad resident of BOKAJAN, CUSTOMER OF SBI BR. CODE SBIN0002028 SINCE 3 YEARS, ON 4TH OF APRIL 2013 AT ABOUT 08:30 AM. I MADE A PAYMENT OF Rs.28000/- THROUGH SBI MOBILE BANKING IMPS, BUT SEEN THAT MY ACCOUNT DEBITED WITH A SBI MESSAGE OF TIMEOUT. THE BENEFICIARY ACCOUNT DID NOT CREDIT.
I INQUIRY CUSTOMER CARE THEY TOLD ME TO WAIT FOR 24 HOURS, AFTER 24 HOURS AGAIN CALLING TO CUSTOMER CARE, THEY ADVICE ME TO VISIT MY BRANCH. I VISITED MY BRANCH THEY TOLD ME THAT IT WILL CREDIT BACK WITHIN 48 HOURS. BUT 48 HOURS GONE, ACCOUNT NOT CREDITED, AGAIN I VISIT MY BRANCH, THEY TOLD ME TO GIVE IN WRITTEN. I GAVE THEM IN WRITTEN. THEY TOLD ME TODAY[protected] IN EVENING IT WILL CREDITED BACK MY ACCOUNT.NOT HAPPEN TILL TODAY.
MY TRASACTION DETAILS ARE GIVEN BELOW:
DATE OF TRANACTION:[protected]
AMOUNT Rs.28000/-
IMPS Ref NO:[protected]
Aug 13, 2020
Complaint marked as Resolved
State Bank of India — regarding poor services
Siri have an account [protected] dated 30/06/09.Till date i have not recieved atm card having applied for it on 30/06/09. Also services provided by sbi sujanpur tira, hamirpur, (hp). i called to their greiviance cell but they are not answering. So please take prompt action so that others don't have to suffer.