State Bank of India [SBI] Complaints & Reviews

Unethical business practices by State Bank of India, Karvenagar Branch


I alongwith my wife and father are customers of State Bank of India, SNDT branch, Karve Road, Pune. There was a banner outside SBI Karvenagr branch that 'Lockers are available'. Since we wanted a locker in SBI, we went inside the branch and met the manager there. My conversation with her goes like this


Manager : How many FDs we have in State Bank of India.
Me : Not in this branch but we have FDs amounting to Rs. xxxxxx in your SNDT Karve road branch since many years.

Manager : No.. this is not sufficient. We have a list of people who have FDs of more than 12 lakhs in our branch.
Me : Since we have accounts in many different banks since many years as that of with SBI, we have FDs in various banks.

Manager : Then tell me when you are shifting those FDs to my branch
Me : Why to break and shift these FDs in your bank since we are also customers of Bank of India, Bank of Maharashtra since many years

Mnager : We are here to do business so we require FDs if you want locker in our bank.
Me : But locker is a Service provided by your bank and why it is like that for getting this service I have to keep something in your bank? and I am a customer of SBI since many years (about 15) and I have FDs in your other branch

Manager : No but those FDs are in other branch not in my branch.
Me : But its the same, I am a customer of SBI for 15 years and how can you discriminate like SBI branch 1 and SBI branch 2. So its like saying if you are staying in Maharashtra then you are Indian national and if you are staying in xxx state then you are not Indian. Does it matter in which Branch of SBI I hold account?

Manager : Then you have another alternative, we have a SBI Life insurance policy where you have to pay 1 lakh per annum and you will get covered for next 10 years by insurance and you have to pay premium of 1 Lakh only for first 5 years. Also I assure that you will get about 12% returns after end of maturity period.
Me : (After looking at the poster of that Insurance plan displayed in her cabin) Oh is it unit linked?

Manager : Yes but you will get a good NAV at the end of maturity so its not like that you will loose your money. At least you will et 12-13% returns.
Me : I am not interested in such type of talk like If you want to get Locker then you have to buy this or that. Just tell me whether I can get a locker here as a service by SBI?

Manager : No then we have long wait list of people, you can come and ask in the month of June and if any locker is available then you may get it.
Me : I said to manager that I dont want business like this and dont want locker here.

Now my questions are :

1) Does SBI prmmote such unethical business practices?
2) If they hve HIDDEN agenda of telling people to shift their business from other banks to SBI and in turn they will do a MERCY of giving Locker service.
3) Does providing a locker fits in scope of business of SBI then why such give and take policy?
4) Is a customer of SBI at one branch is also a customer of SBI in other branch? If thats not the case.. then shall a person open multiple accounts in SBI in different branches to avil different services? Is it legal?

I would like to know answers to above questions, if possible. I strongly condemn such a business policy and I request authorities to look into this. Please note that all this communication with manager is verbal and so she is at no risk of law proceedings UNLESS any PROOF is available. So these things will continue forever hahaha.

My mobile number is[protected].

Bhushan Sathe
(Pune)

Dear sir,

I had applied for a Sbi Gold credit card. A lady executive called me up and promised me that definitely you will get the credit card to ur residence.

I got one message from SBI stating your application is under process. Then next day under online status of SBI credit card they mentioned

"We regret to inform you that your SBI Card Application could not be processed since it does not...

Respected Madam/Sir,
My Net Banking Money Transfer is not access.It may be some problem there.So I will so suffered to send money in my home.As I Still working in Bangalore. So I am Not unable to contact in my Bank(sbi) Branch(Tenkasi) directly.So I request to clear the problem immediately.

S.M.S Alert activation
Sir I have requested to SMS alert facility.
my account no: [protected]
my mobile no. [protected]
my sbi branch CHIDAMBARAM
Please activated this facility in my mobile number.

I am writing with the concern of fraudulent transaction of INR 17000.00 (Seventeen thousand rupees) from my account on 10-Dec-2010.
It has been more than 2 years and 3 months since the response is awaited from SBI and Banking ombudsman.

Please see the transaction details below;

Name of the customer: Deepak Sharma
Name of the Bank: State Bank of India
ATM from where the fraud was done: SBI Colony, Old Palasia Branch
ATM ID: S10A[protected]
Date of transaction: 10-December-2010
Time of transaction: 18:02:12
Account number: [protected]
ATM card number:[protected]
Amount withdrawn fraudulently: INR 17000.00
RBI ombudsman complaint number: [protected]

I raised a written complaint to SBI on 15-December 2010 asking for a resolution but the same was not addressed within the stipulated time hence the case was escalated to Banking ombudsman(No response received).

With reference to the video footage (ATM 1) provided by SBI, it is evident that my ATM card and pin was not used for that particular transaction (transaction details mentioned above). My sister went to withdraw funds from the Old Palasia branch ATM at 18.00:27 hrs. There were two ATM machines in that ATM room. When she inserted the card in ATM 1, she received a message o[censored]nable to process. But she had not entered the ATM pin number. So she moved to ATM 2 machine and withdrew Rs 500.00. Immediately, after my sister moved to ATM 2, a person went to the ATM 1 and withdrew Rs 17000.00 at 18:02:12 hrs from my account. Looking at the footage I received from SBI, it looks like the ATM 1 session remained active and that person withdrew the amount.

Some things which I would like to bring to your notice
1. If my session was active on ATM 1, how did my second session get activated on ATM 2 at the same time?
2. There was some kind of a technical error due to which my money was tricked and withdrawn by the person.
3. A FIR was lodged immediately after the incident. But in spite of all these SBI has not helped in providing ATM 2 video footage.
4. There was no investigation carried out by SBI to know about the person who committed the fraud.
5. There was no security present in the ATM, to keep a watch on such persons who commit fraud.
6. Bank has shown negligence in keeping the security of the customers.
7. In spite of continuous follow ups for the past 2.3 years through mails, phone calls and personal visits, SBI has not shown response. This clearly indicates that SBI does not stand for its customers

It is certainly a mistake from State Bank of India and as a customer I have every right to question SBI since they have neither heard me nor provided any resolution.

I request you to investigate this case thoroughly and provide proper resolution.

With lot of hope and faith I expect a positive response from your end.

Regards,
Deepak Sharma

I GOT A KIT FROM SBI NAWADA MAIN BRANCH FOR USING INTERNET BANKING SERVICES. INVALID ID OR PASSWORD WHEN I LOG IN THERE SITE. THE BANK STAFF SAYS IT WILL ACTIVATED AFTER 48 HOURS BUT NOW 144 HOURS OUR ID AND PASSWORD NOT ACTIVATED. I CONSULT YOUR TOLL FREE NUMBER CUSTOMER CARE HE SAYS TO MEET YOUR RELATED BRANCH AND BRANCH SAYS TALK TO CUSTOMER CARE THAT IS JOKE.PLEASE SOLVED OUR PROBLEM. THANKING YOU

sir,
i s.kumarraj made a payment for appsc laboratory service and subordinate service recruitment in sonapur branch, at lbs branch, mumbai on march 2nd 2013. But the apspsc website shows that check the entered challan number or journal number is correct or not contact the branch but now am in pune. the last date for the applied post is march 4th. please find my correct journal number or challan number on or before 4th march 2013. my challan number is [protected] and jounal number is[protected]. my challan number is [protected] and jounal number is[protected].

usually i was using sbi debit card to purchase train tickets through irctc . From yesterday when i click to pay it is not being accepted . and sending the message " u were trying to use sbi debit card payment gateway and the transaction could not proceed due to denied by risk.
we regret that the payment for the transaction ,under reference no [protected] was not authorised by yours bankers and hence we are not in a position to process the booking "
Now i request you to pl tell me how to get an authorisation. my sbi debit card number is[protected]. valid from May 2004

thanking you
yours sincerely
Prasanna

my mail id is [protected]@gmail.com

Dear Sir,
I have an account in sbi. Account is active in railway salary package account. I want to avail over draft facility but there are not proper guidelines available in the branch and when I complained to SBI customer care they transfered to branch. How the branch avail this facility when he do not have guidelines? When I complained to GM office Bhopal through e mail ,still now there is no response .Please help us.THANKING YOU.

I am Dilip Kumar Samal,my daughter Pallavi Samal while doing online payment of OJEE 2013,Rs 550 was deducted from my account,then after my transaction was failed.Message was recieved on my mobile after some time that ''thank you for using your SBI debit card 622XX2286 for a purchase worth Rs 550 0n POS [protected] at Billdesk.com_Billpay txn#[protected]".My account no. is [protected],MICR No.[protected],IFSC-SBIN0003313,BSR-0003313.I[censored] kindly refund my amount I would be highly obliged.

Sir,
its has been 10 days i am running up and down to open an new joint account in State bank of India at AAU jorhat. as iam working in the army its so hard for me to request and make an outpass certificate daily moreover its not possible to make daily leaving my duty, they just told me whenever i go to the bank your form is incomplete bring this certificate etc,,, and the next day same comment and the staff tell me that my wife should be there and they need to see her signature in present so the next i went with my wife again Bank manager was not there and the person who tell me to come tommarow was also not there ,, i went and ask to one of the staff then she reply that its not possible to open an new account in there absent ,.and again she told me to come tommarow.. and i know if i go tommarow the same reply i am gonna get from them and its not easy to carry my 3 month old baby with my wife going to the bank daily leaving my Duty ... its my request please try to know other problem... don just order and close there problem without solving ..iam not gonna mention the name of the person who just fool me daily . please confirm me with my email address if the branch says that they are ready to open a new joint account .. my email address is [protected]@gmail.com and my mobile number is [protected].

thanks.
Ningkhanmung Luikham

Your Bank has debited my Debit card ATM Annual fee two times i,e Rs. 102/ and Rs.102/- again on


20 Feb 2013
DEBIT-ATM ANNUAL FEE -
[protected] - 2012.13- Rs102/.00



23 Feb 2013
DEBIT-ATM ANNUAL FEE -
[protected]
201213- Rs102/.00
23 Feb
2013

23 Feb 2013
DEBIT-ATM ANNUAL FEE -
[protected]
201213- Rs102/.00 (this atm card is already corrupted and new is isuse atm no.[protected])

from my Accounts.While I have double ATM card.

Please give the reason for that.

Ravi Prakesh Gautam

Account Number :[protected]

Hi Team,
Six moths back i got SBI credit card,At the time SBI team said that Free Card charges and ST free for the card, after received the card, SBI CC Team asked me for CPP card protection plan activation, I told them i don't want this CPP activation. But they have debit the amount Rs1000/- from my card account,then i have called customer care and ask them to revert back the mentioned amount and it was not done abd finally i accepted to pay .Then next month debited Rs.1500 + interest + card charges they have mentioned in my statement, i called Customer care to reverse all Card charges and ST for to pay CPP Charges then now Mr.Ashis called to pay the amount of Rs.1500/- to close the issued and card, atlast i paid Rs.1500/- today it is cheated me by SBI Credit Card Group

SUBJECT :- ATM SWIPE ON[protected] @ 1 AM .MONEY DEDUCTED FROM MY A/C BUT NOT TRANSFERED TO MERCHANT A/C.

DEAR SIR/MAM,
MY NAME IS RITESH SANTOSHKUMAR SINGH HAVING A/C IN YOUR BRANCH (HINGNE KHURD) .ACCOUNT NUMBER IS [protected].
I HAVE SWIPE CARD ON[protected] @ SOMETHING 1 AM IN BHOLENATH DHABA.MY CARD NO IS
[protected].THEY SWIPE 500 RS.IT WAS NOT RESPONDING SO THEY SWIPE 4 TIMES AS THE RESULT 500 RS DEBIT FROM MY A/C 4 TIMES.TOTAL AMOUNT DISPENDED 2000 RS.I HAVE TOLD HIM THAT MY A/C HAS BEEN DEBITED,BUT THEY TOLD ME THAT WE HAVE NOT RECIEVED ANY MONEY FROM YOUR A/C.TRANSACTION ID IS POS[protected]
27-Feb[protected]Feb-2013) POS PRCH
POS[protected] BHOLENATH DHABA PUNE
I HAVE ATTACHED MY A/C SNAP,WHICH SHOW YOU THAT MY A/C DEBITED 4 TIMES. AND ONE MORE THING I HAVE DID'NT SIGN ANY PURCHASING SLIP OVERTHERE.
SO I HAVE PAID IN CASH.
SO THE PROBLEM IS THAT IF MONEY DEBITED FROM MY A/C AND MERCHANT NOT RECEIVING ANY PAYMENT THEN WHERE IS MONEY.IT PASSED 2 DAYS.
PLEASE SOLVE THIS PROBLEM AS SOON AS POSSIBLE.AND DEPOSIT MONEY IN MY A/C.

Send SBI Bank USERS in india Details Send in this email ID and SMS aleart Facility Activated Atleast 2 Working Days.Free

[protected]@gmail.com

Name:-
SBI Account Number :-
Card No :-
DOB:-
Mother Name:-
Mobile No:
Branch or State name:

I got my debit card from sbi. when i registered for netbanking it reports me that to enter a valid expiry date.
It is printed in my card as valid through 08/17 . but even after entering the number im getting to enter a valid expiry date.
kindly help me. im trying for the past 2 days.

I have an account with SBI jaipur address At- NCRB BLDG, Statue Circle, Jaipur, Dist- Jaipur, Rajasthan-303205.
Branch code-06326
Currently i am staying at delhi.
So i want to transfer my account to delhi in below mentioned brach

U-157, Near Patel Hospital,Shakurpur,New Delhi-110092
Branch Code-15660

My acc no is-[protected]

Please assist me how to transfer my account.


Thanks
Rakesh Ranjan

This happens ONLY in INDIA. Or BHARAT, if you would prefer. BUYER BEWARE

STATE BANK OF INDIA charges ATM-cum-Debit card annual fee TWICE. One for an existing card and Another for a non-existing card that was surrendered sometime in the year 2007.

The blighter at the previous SBI branch in Girgaum, Mumbai does not do his/her work of cancelling the card while branch transfer to SBI, Chembur. After discovery of the double charges, the customer care agent asks me to go to the branch and dance around for no mistake on my part. As if I have no other work to do.

Wah re India......Wah re State of India. I am certain lakhs and lakhs of customers get their money knocked out and fleeced in this way for some or the other reason for no fault of theirs. Enough to pay for the salaries of all the rank and file at SBI. I was told the unnecessary charges debited cannot be reversed. However, I will not be charged from next year onwards. Who knows, then I may have to face some other theft to fund SBI's unfair business practice.

Pretty Rotten. No doubt intellectuals Quit India. Forever.

Dear Sir,

I am holding a credit card from SBI (Card no. [protected]) since last 5-6 years. On 24th Jan'13 midnight (@12.33 am) I received 4 SMS from SBI card that transactions were made from my card. the details are as under (The total amount was Rs. 217392.46) :

Date Fraudulent Transactions made at Fraudulent Transactions Amount Amount Credited
25-Jan-13 Expedia Travels 1.00 0.00
25-Jan-13 Expedia Travels 1.00 0.00
25-Jan-13 Expedia SVC Delivery fee 784.03 721.39
25-Jan-13 AF Seattle TACOM US 216606.43 199299.24
Total Amount 217392.46 200020.63
Balance Disputed Amount 17371.83

I called SBI Customer care immediately after 20 min @ 12.55 am and informed them that these transactions have not been done by me. They assured me that they are aware about this and this card has been blocked with immediate effect. They also assured that they will investigate on this matter and revert the transactions to my account.
On further follow up with SBI, they credited Rs. 200020.63 to my account and remaining amount of Rs. 17371.83 was still to be credited.

I was surprised to see that a statement from SBI card has been generated on 18th Feb claiming an outstanding amount of Rs. 7399.68 to be paid by me by 10th of March'13.

This was a total shock for me and I am not prepared for any kind of payment to be made. Also, I can not afford this.

I have further written to SBI card about this and expecting a favourable response.

I would request you now to intervene and arrange credit of entire fraudulent amount to me.

Thanks & Regards,

Vinod K Mishra

To,
The Branch Manager
State Bank of India
Bhopal M.P.

Subject : Pension

I, M.D. Jaitwar , Deptt. Retired as VANPAL from Forest Deptt. on March 2012. I would like to inform you that My pension to be issued 05th Sept.

2012 from Treasury , Balaghat M.P. but Still not issued.

This Case has been Transferred from Balaghat Brance to The Chief Manager, Central Processing, Pension Cell State Bank of India , Govind pura

Bhopal on dated 05th Sept 2012 6 months has passed but still no action taken by anyone.

My Saving A/c No. [protected] , Branch State Bank of India Balaghat

We have tried to contact several times at Govindpura Branch but nobody pick any call.

Again, I would like to request kindly take initiative to release my Pension on at the eeriest possible. My Financial Position is also crisis.

Regards

M.D.Jaitwar
Mob –[protected],[protected]
Ward No. 32 Street. 4
Ramgali, Moti Nagar,
Balaghat M.P.
Pin 481001