State Bank of India [SBI] Complaints & Reviews

Date: 16/11/2012
To,
Chief Manager,
C.P.P.C. Mumbai.

Pension A/c. No. [protected] (SBI Nagpur- 7504) Dr. Shripad D. Joshi.

With reference to your letter dated 29/05/2012, the Manager SBI Branch Nagpur started deducting Rs. 20,000/- per month from June 2012 to August 2012. Total Rs. 60,000/- recovered from my pension. As per your revised pension pay order no.[protected]/1081143/A3 (6th Pay Commission from 2006 Aug 2012) dated 18th Sept. 2012, bank has stopped recovery & regularised my monthly pension from Sept 2012.
Therefore I request you to refund the recovered amount of Rs. 60,000/- as soon as possible.

Regards,

Dr. Shripad D. Joshi
P-24, Bharat Nagar,
Amaravati Road,
Nagpur-440033
Mob. +91-[protected]

Dear Sir !
I want to close my deposit and take money back.
when I approached bank they said there was a ho;d on my a/c.
As i was given-visa platinum card-in SBI vizag,dutt island branch,may b this has to be closed first.can u tell me the procedure to be adopted for canceling the card.
k.srinivasa sastry

Respected Sir,

Sub: Rs 25000 amount debited from my SBI account without my knowledge.

Ref: Name: Saran A.C
A/c no: [protected]
Mobile No: [protected]

I am having saving account in State bank of India – Thalassery for fast 3 years.On 15th nov 2012 Rs.25000 has been debited from my SBI account without my knowledge.I.Got sms..So for I need your kind consideration & help in return back of above said amount & the person involved in such crime should be punished.

Thanking u.
Saran.A.C

Respected sir,
I Mr. jinku nahar deka having an account in state bank of India with acNo. [protected] branch-duliajan (2053).
On 18 August 2009 while accessing my S.B.I. account via an A.T.M. located in Guwahati, junali branch.
The A.T.M. processed my request but failed to dispense the sum of Rupees 10000/- (rupees ten thousand only).
Thus the amount has been deducted from my account and never been readjusted after several complaints.
The complaints were given online as well as personally to my branch manager.
However I have had no response from the respected officials.

I am holder of SBI defense platinum card wef from mar 2012 and has been using the card extensively .

2.On 29 Aug 12 I was intimated through SMS that my card has been blocked as a precautionary measure due to suspect fradulent transactions . On talking with the customer care the same day I was informed that my card was blocked due to some petrol outlet transactions and will be issued with a fresh card if required,

3.Subsequently I received an sms on 30 Aug 12 to call the customer care for reactivation of my card. Even before I could call the customer care for reactivation I received an SMS on 01 Sep 12 that on the basis of your request a new card has been despatched.

4. I would like know the following clarifications from you before I initiate further legal Actions.
(a) The card has been blocked unilaterally by your bank.As per the Master Circular on Credit Card Operations of banks DBOD.No.FSD.BC. 14 / 24.01.011/ 2011-12 dtd July 1, 2011 issued by RBI Each bank must have a well documented policy and a Fair Practices Code for credit Card operations. Kindly intimate what is the policy for blocking credit cards . Additonally despite of having contact details why no prior consent was taken from the customer for the same and what was the nature of the fraudulent transaction which is going to affect me in the future may kindly be intimated.
(b) What are the reasons for cancelling the whole card instead of just deactivating it. Additionally if the card has been blocked due to fraudlent transactions the charges for the same should be waived off.

(c) The customer care and floor manager has been clearly intimated that I want the existing card to be reactivated and not an issue of new Card.The bank has falsely stated that based on my request a new card has been despatched. This is also breach of customer confidentiality and false statement by the bank . As per para 6.1 D The consent for the cards issued or the other products offered along with the card has to be explicit and should not be implied. In other words, the written consent of the applicant would be required before issuing a credit card. Kindly intimate what explicit consent has been obtained ,

5. Despite being a valuable customer and corporate account the unilateral and illogical action taken by the bank has created losses for me and I am forced to take remedial action . Despite of forwarding numerous complaint mails to Ms Divya Dhody Vice President & Chief Nodal Officer
Customer Services SBI Cards and also calling the customer support team the issue has not been resolved

Prashanth Siddapur
[protected]
[protected]@hotmail.com

DEAR SIR I HAVE COMPLAINED CONCERNING WITH FALSE TRANSACTION SO KINDLY CHECKEDMY PROBLEM AND SOLVED IT AS EARLY AS POSSIBLE
ATM NO [protected]
A/C NO [protected]
CODE NO 1236
SBI BHATTA BAZAR PURNEA

TRANSACTION ATM ORIENTAL BANK COMM BHUVANAS PURNEA ATM 2709
AMOUNT RS 10000

SIR,
I JC-376837M SUB BIKASH BRAHMA WAS RETIRED FROM SERVICE ARMY. MY SBI PENSION ACCOUNT NO [protected] IN KHAPRAIL CANTT (9962).BUT MY PENSION, COMMOTATION AND GRATUITY AMOUNT HAS NOT YET CREDIT IN MY ACCOUNT. MY PPO NO S/038460/2012(ARMY).YOU ARE REQUESTED TO NECESSARY CREDIT THE AMOUNT IN MY ACCOUNT.

REGARDS

EX SUB BIKASH BRAHMA

ONE CALL CAME FROM DELHI. THEY TOLD ME AS A VALID CUSTOMER OF SBI CREDIT CARD SBI IS OFFERING ME A CARD WHICH I CAN USE FOR DIFFERENT PURCHASE WITH SUFFICIENT DISCOUNT.THEY TOLD ME THE CARD HAS NO CHARGES FOR ONE YEAR. THEY KNOW THE DETAILS OF MY CREDIT CARD & VERIFYING MY ADDRESS,DATE OF BIRTH EVERYTHING LIKE SBI PERSONS. I THOUGHT THEY ARE SBI PERSON. TRUELY SPEAKING I THOUGHT THEY ARE SBI PERSONS & THEY HAVE COLLECTED MY ONE TIME PASSWORD ALSO. AFTER THAT ONE MESSAGE CAME TO ME
" TRANSACTION OF RS. 5999/- MADE ON YOUR SBI CREDIT CARD AT SHIFTTHOUGHTS CONSULTI ON 9/11/12". THIS IS A CHITTING. AFTER THIS THEY RING ME SEVERAL TIMES BUT STILL NOW I HAVE NOT ACCEPTED THEIR PROPOSAL & ADDRESS CONFIRMATION IS NOT GIVEN. ALSO I HAVE LODGED ONE COMPLAIN TO SBI CUSTOMER CARE THROUGH "PROBLEM" MESSAGE & BY PHONE I HAVE INFORMED IT TO SBI. THEY BLOCKED MY CARD AT PRESENT & TOLD ME TO RING ME AGAIN ON 12/11/12.
WHAT I SHOULD DO NOW . IS THERE ANY OTHER PLACE WHERE I SHOULD LODGE MY COMPLAIN.

Dear Sir,

I don't have any credit card with SBI, but I have recently received 3 OTPs to my mobile No.[protected] through sms. I was shocked and sent reply sms that I don't have any credit card and how I will get OTP. But no reply received from your end. This day I received 3 sms about 1) transaction of Rs.1,447,44 made on SBI credit card XX2132 at cinepolis on 11-11-12 received: 01:23:11am from LM-SBICRD, 2) transaction of Rs.964.96 made on SBI credit card XX2132 at cinepolis on 11-11-12 received: 01:26:50am from LM-SBICRD and 3)transaction of Rs.751.41 made on SBI credit card XX2132 at book my show on 11-11-12 received: 01:35:43am from LM-SBICRD. Kindly inform how these transactions occurred and stop payment to these transactions immediately.

with regards,
Tejeswar Rao.

Hi,

I had used my SBI credit card for 999/-. Later I didn't receive any bill statement through any source. After many month I got a call from SBI credit card department and they were asking some 2500/- including the interest rates. Since it was not my fault, I made an agreement for settlement by paying 1500/- instead of 999/-. Also they told they don't put my name in defaulter in CIBIL report. But now I am struggling to get any loan due to this (they have put my name in defaulter)

How can I overcome from this problem, Please help.

Regards,
Hemanth
[protected]

I registered for SMS banking as per the guidelines.
For activation when i called to SBI call center, they suggested to visit service branch. my service branch is Vengalrao nagar, Hyderabad.
i visited and explained my problem. to active my SMS banking i wait for 1 hr 30 minutes.
this activation took 24 hrs.

After 24 hrs, when i try to access SMS banking thru my phone, i got reply that your phone has more than one activated user ids.
Again i called to SBI call center and got same reply from them, that to visit service branch.

next day i went to service branch and i wait in front of the employee to resolve my problem.
But she did not resolved my problem. i stand in front of her for 2 hrs.

At last i loose my patients and just exit from the Worst SBI branch.

i decided not to use SBI bank for my further transactions. They are not interested in servicing the people.

not received family pension
My father Shri P.K.jain retired from SBI. MY father expired on 12/2/12. after death of my father my mother applied for family pension in month of February.
But my mother pension starts from July 2012.we have not received pension for balance month.i Copmplaints for balance pension in my pension branch serval times but i have not get any satisfactory answer or balance pension both.in fact in July pension bank deduct Rs 3506.00 for communation from Rs 7066.00 Actually this deduction is fully wrong.we remembered serval times in home branch but they should not give any satisfactory answer or solved our problem.we are very mentally disturbed from SBI service.Pension is the only source for me in these old days and i am facing a lot of financial difficulties

my account details are as follows
Smt Nirmala jain, W/o Late P.K.Jain
P.F.NO-0631663
A/NO-[protected]
BRANCH CODE-8696
BRANCH ADDRESS- E BLOCK SHASTRINAGAR, MEERUT (U.P)
PHONE NO [protected], [protected]
EMAIL ADDRESS- [protected]@yahoo.co.in

i have dropped allahabad bank, tonk road branch jaipur's cheque of rupees 21538/- in drop box of SBI, transport nagar branch on[protected] and till today[protected] it has not been creditted to my SBI A/C no. [protected]. it is a matter of local city clearing becoz both branches are in jaipur so why so much time in clearing.

hi, I am an a/c holder of STATE BANK OF INDIA, UNIKILI, with number [protected], did not received the sum of Rs 220/- as the mobile recharge failed which was done through mobile banking and there was response from the bank authorities till now i.e[protected].The transaction was done on[protected].please help me to get out of this problem soon.

Dear Sir,
despite several requests, and even after four months of getting the irctc railway card, I have not received my subh yatra login id and password. It seems irctc is determined to anyway push through its credit card business clandestinely and is least committed towards providing the core facility of travel discounts by denying the customers the promised offer.
Hope, good sense prevails upon you.
AKSHAT SHUKLA
Ph-[protected]
EMAIL [protected]@rediffmail.com
My shubhyatra Membership number is [protected]

Dear sir ,

I kindly inform you that my account no is [protected], & my card no is [protected] . and the account holder name is sudhir saini.Sir,I want to say that when I want to make a transaction from bank pnb atm (maskati market branch ahamdabad) at 07/11/2012 of rs.1,600 the transaction would not complete due to error would not happened and I not get the money in transaction.When I visit to another atm I found, my balance will be deducted of rs. 1,600 but I cant get the money......

so I want that please check it properly.For this kindness I always ple

sudhir saini
mob no: [protected]

I had used the atm of sbi yesterday evening....when my transaction is getting to be over, suddenly the machine got offed......then security said that there is no power in the machine.....i dont know whether the amount will come out or no after the machine gets is power......so i waited 1hr 15 mins infront of the atm.....the amount is to give bonus to my company employees.......i also called atm complaint number of sbi and they are just blabbering something ver cool in manner.......they are not admitting their mistake and dint give any responsible answer for me........although the nation's oldest and largest bank , the atm service of the STATE BANK OF INDIA is always poorest.............if the complaint reaches to any authorities related to sbi please take proper action regarding this issue.................

Dear Sir,

I regret to bring to your kind notice that FOR THE THIRD CONSECUTIVE HALF YEAR my pension update arising out of DA Revision from 63% to 72% w.e.f. July, 2012 has been delayed.

It happened when the DA for Central Govt pensioners was revised in September, 2011, then in April, 2012 and now again in September, 2012.

Every time I am made to run from pillar to post. Despite sending mails to helpline, lho, cppc or branch, requesting personally / telephonically to the Branch Manager or the CPPC officiials, I am made to fret and fume any number of times till the revision is effected - more than a month later than others!

WHY AM I HARASSED IN THIS WAY AGAIN AND AGAIN?

It is obvious that there is some silly technical fault / bug in the pension Database maintained by the Bank, which is causing this problem, but are there no competent people at all in the largest bank of India to identify and remove the irritant once for all?

Or, are pensioners unimportant customers to the Bank that they do not deserve decent treatment at the hands of the bank?

In utter disgust,

C. Lakshminarayanan
Anguished Pensioner
SB A/c. No. [protected]
PPO No.[protected]KVS/P&I.

I am getting this SMS from BX-ATMSBI
Thank you for using your SBI Debit Card 519XX7459 for withdrawing Rs.xxxx from ATM S10G[protected] at xxxxx with txn#9999.

I am not an SBI Bank Customer. I do not have any Bank A/c. or Credit Card.

If someone can share the SBI Chairman's mobile no. I can forward the irrelevant SMS received on my phone.

Srikanth
Mobile # [protected].

Sir,its sumer mal kankariya the owner of firm sumer mal kankariya jewellers having account in sbi bank sector 1,bhilai.my account no is [protected].I had open my account , 6 march 2012 for swap machine but till todys date. Approx 8 month has passed machine is been not yet got due to which I had to suffer loss of many customer who are having debit or credit cards(specially credit card holders),each time when I report to bank they are giving me hope that in just 10 to 15 days this reply I got atleast 10 times."This shows the quality of banking services provided by STATE BANK OF INDIA is very very poor and horrable and its frastrate the the customer in such a way that they wanted to close account or they will recomend other customer to not to have account in such a poor bank.sir,I request you to see the matter and try to solve it before diwali so that I can not get more lossess and the nature of emloyees is disgusting.THANKYOU.plz contact [protected]