State Bank of India [SBI] Complaints & Reviews

ATTENTION TO ALL SBI CARD USERS,

I AM SUNITA G KULKARNI, DHARWAD USED SBI CREDIT CARD FOR 7 YEARS. MADE TRANACTIONS AND PAYMENTS PROMPTLY, BY ASKING OUR MONTHLY DUE AND OUTSTANDING TO CALL CENTRE GURGAON. BECAUSE THEY NEVER SENDS MONTHLY BILLS REGULARLY INSPITE OUR SEVERAL REQUESTS.

IN AUGUST 11 WE MADE TRANACTIONS AND MADE PAYMENTS, AND IN ROUTINE COURSE 9N SEPTEMBER 3RD WE ASKED OUR MINIMUM DUE AND OUTSTANDING, THEY GAVE INFO. BUT THEIR INFO WAS WRONG AS PER OUR PAYMENTS, WE SURPRISED WITH THEIR WORDINGS THAT "YOU NEED NOT PAY ANY THING WE HAVE RECEIVED EXCESS PAYMENTS FROM YOUR END." HOW IT IS POSSIBLE ? NEXT DAY ONWARDS WE SENT MAILS THAT "THERE IS DISCRIPANCY IN OUR ACCOUNT OR IN GENERATING THE BILL." IN RESPONSE TO OUR MAILS THEIR REPLY WAS NO DISCRIPANCY IN YOUR ACCOUNT, WE HAVE RECEIVED YOUR PAYMENTS INTIME. BUT WE ARE NOT SATISFIED. WE SENT MAILS TO HIGHER AUTHORITY ABOUT DISCRIPANCY IN OUR ACCOUNT PLEASE CHEACK AND SETRIGHT, BECAUSE DUE TO YOUR NEGLIGENCY WE HAVE NO BILL IN OUR HAND TO TELL YOU WHAT IS THE DICRIPANCY ? BUT THEY NEGLECTED TO FIND THE DICRIPANCY. AND NOT SENT HARD COPIES.

ALL OF A SUDDEN ON JAN 21 2012 RECEIVED CALL FROM GURGAON OFFICE AND TOLD THAT "DUE TO SBI MISTAKE WE HAVE GIVEN YOU DOUBLE CREDIT TO YOUR ACCOUNT, WE ARE VERY SORRY, TOTAL AMONT IS 165500 NOW THIS AMOUNT WE ARE DEBITING TO YOUR ACCOUNT, YOU PLEASE PAY OFF BEORE FEB 22 2012.


DEAR SBI CREDIT CARD USERS, PLEASE SEE HOW SBI STAFF SHOWING IRRESPONSILE IN THEIR DUTIES. INSPITE OF OUR MAILS THEY NEGLECTED AND NOW ASKED ME TO PAY HUGE AMOUNT. HOW IT IS POSSIBLE BY A COMMAN MAN ?

THEIR NEXT STEP IS CALLING AND SENDING MESSAGES AND HARRASHING LIKE ANY THING. WE MADE COMPLAINT TO "SBI CARD CARE" BUT THEY ARE PART OF THESE CHEATERS. ONLY ONE SENTENCE REPLY RECEIVING TO OUR EVERY MAIL THAT " WE ARE LOOKING INTO MATTER SHORTLY WE WILL BE IN TOUCH WITH YOU." BUT TILL TODAY THEY NEVER ASKED ANY INFO FROM US OR NOT TAKEN ANY ACTION.

LODGE COMPLAINT BEFORE RBI OMBUDSMAN BANGALORE, PUBLIC GREVINCES DEPT NEWDELHI,
AND CREDIT CARD ASSOCIATION BANGALORE WITH ALL DOCUMENTS. BUT THEY NEED TIME TO SOLVE. BUT SBI HARRAHMENT IS CONTINUING. WHAT TO DO ?

DUE TO THEIR HARRASHMENT WE DECIDED TO PAY OFF. AND ENQUIRED PROCEDURE TO CLOSE ALL ON ONE TIME BASE. THEIR REPLY WAS FIRST YOU SEND DD THEN WE WILL CLOSE THE CARD AFTER 90 DAYS, CALL CENTRE ANOTHER PERSON TOLD SAME DAY WE WILL CLOSE AND SEND YOU NOC, ANOTHER PERSON TOLD 60 DAYS NO BODY KNOWS IN CALL CENTRE.

WE ASKED IF WE COME THERE, CAN YOU CLOSE IN 1 OR 2 DAYS. ITS NOT POSSIBLE. " IN ONE DAY WITHOUT OUR INTIMATION, CONSENT, DEBITTING OF 165500 IS POSSIBLE " BUT ON PAYMENT OF SAME AMOUNT THEY NEED 90 DAYS. WHO KNOWS AFTER PAYMENT WHAT OTHER CHARGES THEY WILL CHARGE ? WHAT GURRANTEE THEY WILL NOT CHARGE FURTHER ?

WHAT TO DO ? HOW TO DO ? BE CAREFULL OF SBI CREDIT CARD SERVICES.

DEAR READERS I WELCOME YOUR SUGGESATIONS. TO MY MAIL [protected]@gmail.com

sunita gururaj kulkarni
dharwad karnataka

Ref: Loan No - [protected]

With reference to the above loan number, I have been visiting the State Bank of India, Shanti Colony, Chennai Branch, many times. I have met Mr. Vinod to discuss on this issue. Post that, I have met up with the Branch Manager of Chief manager rank and discussed with him on the issue. I have also furnished a complaint letter.

The car loan has been approved to me in the following rate

1st year - 8% fixed; 2nd and 3 rd year - 11% fixed.

The instalments have been debited from my account on regular basis. But I have received communication that the loan account is irregular. Please let me know the reason for the same.The reason for the irregularity in my car loan has not been given to me in spite of my calls/ visits/ letters/ mails to the branch officials. Its been over a month that I have been following it up with them.

Look forward to your reply.

Today i closed the fixed deposit
1 submit the receipt at 11 am to close & issue banker's cheque,
after waiting for 15 min, asked me to come after one hour, again @ 12.30 asked to collect after 4 pm and 4.15pm again asked me to collect after 5 pm, i dropped my visiting with them . around 6 pm i recd the DD from SBI, ARUNDELPET BRANCH through their staff. TRANSACTION TAKEN PLACE MORE THAN 7 HOURS WHICH IS VERY VERY ABNORMAL
2. Asked about TDS DETAILS , yet not recd any details or not given TDS certificate.

g raja bhagavan
4/1 arundelpet
guntur

Greetings !!

I have availed Home Loan from SBI, Adalaj Branch (Branch Code: 10940) with following details.

Name: Nilesh Dilipbhai Presswala & Menka Nilesh Presswala
Loan Date: 5-Mar-2011
Tenure: 15 Years
Loan Amount: 1827867 (including insurance cover)
Loan A/C no.: [protected]

Now, as per enclose arrangement /loan agreement letter the interest for first year is 8.75%, 2nd Year is 9.5%, 3rd is 9.25% and thereafter floating rate will be applied.
Further, the same was confirmed by Branch Manager Mr. Snehal Thakkar during the agreement & accordingly he has arranged the sanction and disbursement of 12 lacs to builder before end of Mar-11 in on next day itself after loan sanction. (i.e. Before end of Fix interest rate for first three year Scheme).

However, it is very sad to say here that in my first year loan interest certificate the present interest rate applied is 10.5% instead of 8.75 %.
When I have taken-up the issue with Branch manager (Mr. Snehal Thakkar), he said that interest rate applied is floating 10.5% which is as per your agreement.
The revert given by Branch Manager is really very frustrating & misleading because earlier when we availed the loan at that time he himself said that your loan is under fix interest rate scheme for three years as mention in first paragraph above.

Pls. help me to deal with this issue.

Dear Sir / Madam,

I "Rakesh Jain" took an Housing Loan through Loan Account No- [protected]. It has been recovered and even we have got NOC on 11.08.10 against the Loan & Return back all securities. They have shown balance of Rs. 14,471/- in my CIBIL Report. Make Nil the balance amount form the CIBIL Report immediately.

I have already submitted complaint SBI Customer side my complaint no- CC[protected] on 04.02.12.

Thank,

(M)-[protected]
Email ID- [protected]@gmail.com

Dear Sir/Madam,

I have a savings account (a/c No.:- [protected] name :- Satpal Singh Tomar) with Gun Carriage Factory Jabalpur MP Branch Code: 8051.

I have used Axis Bank ATM at Ghansoli (West)Mumbai Maharashtra for withdrawal amount Rs.1000/-, but I got a receipt with message "TRANSACTION DECLINED", "ISSUER OR SWITCH INOPERATIVE", And amount of 1000/- is deducted from my a/c but i didn't get any amount.
Now i want my money back, so what i have to do for get my money back.
please do the needful.


Below is the details which is printed on Axis Bank ATM Receipt.

Detail Printed on ATM Receipt :-

A/c No : [protected]
Date : 20/02/2012
Time : 19:55
TERM : SPCN6614
Record No : 0460
RRN : [protected]

Message on Receipt: Withdrawal
TRANSACTION DECLINED
072
ISSUER OR SWITCH INOPERATIVE



With warm Regards

Satpal Singh Tomar
Mob.No:- [protected]

sir,
way back in 2004 sbi had introduced free credit card to defence employees . i was one of them to have accepted the card but never used it after two transcation for witch i paid the pending balance and surrendered my card . however now i am on the defaulters list with sbi not sanctioing my loan stating me as defaulter . i request you to kindly tell me how to get out of this problem. i have visited sbi and given call to toll free numbers[protected] and 39020202 but no response since last ten days. my control number is 52,12,23,012 (ts reddy).
my email id is [protected]@yahoo.co.in

SIr,

We went to Sholinganallur SBI branch around 11.30 in the morning to deposit the cash.It took 3.5 hrs for us to complete the transaction due to the non availability of the clerks.Though the number of counters in the branch is 5,only one counter was active at a time.It is totally horrible as we cannot wait for such a long time for doing a single cash deposit.When we checked the clerks who are working in the bank,they replied inturn that there are only two staffs allocated and they cannot do anything from their end.Will SBI take any steps to overcome the issue?

Regards,
A SBI Customer
Date:22/02/2012

I purchased a handset for Rs 9189 on 23 Jun 11 from posh & pomp, Nagpur. On 07 Jul 2011, I made call to SBI Card Helpline to book Flexi Pay and convert the same amount into EMI. The concerned executive calculated and instructed me that i would be able to book Flexi Pay only after i made a payment of around Rs 1700, the amount the Exec mentioned after calculating in their system. After i made payment of Rs 2000 very next day, i called up Helpline again to book Flexi Pay. This time, i was told that i could not book any FP due to some reasons which won't be disclosed to me. I tried to explained with previous day's instruction and the payment i made relating to it but they refused to listen to any. I lodged a complain regarding this matter with ref no[protected]which they provided).Subsequently i emailed to "feedback.[protected]@ge.com" on 17 July 2011 and second email to services.[protected]@ge.com - 25 July 2011. unfortunately i haven't been provided the reasons why my requested Flexi Pay was declined which was accepted initially on the first day. Due to this, i am still paying a heavy penalties and interests which is equivalent to two folds of actual cost of the handset. Till date, there is no calls from concerned departments except from Collection team. Please help me.

Sir
I have a SB account No. [protected] with SBI GURGAON (01565)& I am submitting following greivances. You are requested to redress my grievances at an early date please.

That Sir, I have purchased a Air India ticket through my ATM debit card ( A/c No. [protected]). But on checking my transactions, it is revealed that an amount of Rs. 2912/- has been extra debited from my account ( Twice Debit). The original purchase amount was Rs. 2912/- only. But debited twice.

I have preferred my complaint to concerned air india official and on checking by them they have told me that the error occured is from ATM side.A message received from Air India official which is quoted below .

We have checked our records ,you have tried booking twice and one transaction got failed because money not received but for the second attempt it was got success and money deducted ,tickets also issued.
Pls find attached details from our gateway bank shows status of payment is "failure(internal processing error)" means money not received.
You have to check with your bank for the reversal if debited your account twice.


Sr.NoBank IdMerchant IdPayment IdPGI Ref. No.Ref. 1Ref. 2Ref. 3Date of Txn Amount (Rs.ps)Status IP Address
1SPGAIRINDIA[protected]MSPG[protected]AIBE2876054-JD698-0AIBE2876054JD69810/01/2...⇄ 15:59:042912.00FAILURE(Internal Processing Error)117.242.185.114
================================================================================...⇄
Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Date of Txn Amount (Rs.ps) Status IP Address
1 SPG AIRINDIA [protected] MSPG[protected] AIBE2876054-JD6LV-1 AIBE2876054 JD6LV 10/01/2012 16:05:40 2912.00 SUCCESS 117.242.185.114

Sr.No Bank Id Merchant Id Payment Id PGI Ref. No. Ref. 1 Ref. 2 Ref. 3 Activity Date Activity Amount(Rs.ps) Bank Status Status
1 SPG AIRINDIA [protected] MSPG[protected] AIBE2876054-JD6LV-1 AIBE2876054 JD6LV 11/01/2012 13:14:06 2912.00 NA SETTLLED


Please look into the matter and it is requested that the extra debited amount may kindly be credited into my above SB account.


An early action in this regard is solicited please.


Yours faithfully,
GIRI RAJ PRASAD

FROM
MAYADEVI.J
5/1090 SENTHIL NAGAR
DHARMAPURI-636705


Sirs


Sub: Double debit of Rs11000/ at ATM terminal no S10A[protected] at SBI at Dharmapuri on 04/02/2012 TXN NO, 3972 My SB A/C NO. [protected]
[protected][protected][protected][protected][protected]
I have withdrawn rs.11000 (eleven thousand only) on 04/02/2012 at ATM Terminal number S10A[protected] for which TXN NO.3972 was printed in the ATM customer slip.
But when I operated the ATM ID S10A[protected] for mini statement TXN. NO.2626 on 09/02/2012 it was found that two debits for Rs.11000/was recorded for the same date 04/02/2012.
My account number: [protected] at SBI Branch at Elakkiampatti (12770)
ATM CARD NUMBER[protected] .

As I have withdrawn only Rs. 11000 cash at ATM S10A[protected] at SBI main Branch dharmapuri (0832), I request many times through personal letters and approaching the tol free customer care number of SBI.But nothing has happened even though 17 days passed after the incident.

yours truly

MAYADEVI .J

21/02/2012

Sir, I am having S B Account at S B I S.Kota (Vizianagaram District) having Account No.[protected]. I have visited SBI ATM centre at N A D Kotharoad (Visakhapatnam) on[protected] at around 6.30 P.M and put my card at ATM Machine and entered Rs.2,400 the machine shows your transaction is in process. I am waiting for 5 Miniuts but the transaction was not completed then i cancel the transaction and got a cancellation slip. Then I Put my ATM card on another Machine at the same Centre for drawing Rs. 2,000. It also shows that the transaction is in process but it was not turned out. Then I cancel the transaction and got slip in that balance nothing was mentioned. The Security Guard at that ATM Centre told that the system server was slowed down. Then I have gone to Indian Bank ATM Centre at NAD Junction and withdrawn Rs.2,000 and got a slip inwhich i Noticied that the amounts which were previously i am trying to withdrawn and SBI ATM Centre was debited even though the amount was not received. Then I get Ministatement and found that the amounts were debited to my account. I gave a complaint regarding this at State Bank of India, N.A.D Kotha Road Branch,VIsakhapatnam on[protected]. The Asst.Branch Manager who took my complaint informed that the amounts were credited within a week. But the amounts were not credited so far. I request you to kindly do justice to me and credit my amount which was previously wrong debited.

Thanking you sir

My email is [protected]@gmail.com
My Mobile No.is [protected], [protected]

I have still not started my SBI-credit card, I have got a bill of Rs1000/- and more. When I en quire there is no proper reply and they are threatening me to spoil my CBIL report. Kindly suggest how to oppose their CBIL report being registered.

THIS IS G V PRABHAKARA RAO SBI CUSTOMER SINCE 1992 I FOUND THAT BANK CHARGED 100 TWICE FOR ATM ANNUAL CHARGES 0N 12.02.2012. In this connection recovered on 17-Mar-2011 Rs. 50/- only for DEBITATM ANNUAL FEE
KINDLY CONFIRM THE EXACT CHARGES AND REFUND THE REMAINING AS SOON AS POSSIBLE
ACCOUNT NUMBER [protected]
NAME G V PRABHAKARA RAO
TUNI BRANCH...

TO
THE CHIEF GENERAL MANAGER
STATE BANK OF INDIA
ANDHRA PRADESH

Respected Sir,

Sub: Worst Service providing in the R.C.PURAM, Branch, (Ramchandra reddy nagar).


I, Ramesh Goud, Resident of R.C.PURAM, Medak dist. I have been maintaining SBI account from so many years Generally People believe Govt Banks Are safes and 75 to 90% people saves their hard earn money the Nationalized Banks, in the Private Banks they charge more money even for account opening and many people prefer in Andhra Pradesh S.B.I only.

And, in the STATE BANK OF INDIA some branches, the authorities are not taking care to the Customers properly they just neglecting them, I think they are thinking that their salary is getting from State Bank of India, That’s not correct each and every staff in the SBI, their salary is getting from the people those who have deposited their money in the banks BANK people will generate the interest from outside.

And In my Account I am depositing So much money and regularly I visit to the bank to deposit or Withdraw the money whenever I came there they just looking like beggars, Staff Wont care to the Customers at ALL, this is not for first Time always the staff like this, Always they neglects to the Customers why….? I don’t understand when depositing they are reckless and careless

Even the Branch manager did not taking care about this matter so many people are coming if they are getting any trouble the branch manager should have to take care but he always sits in his AC room for every 1 hours he should have to come outside and look towards customers they are in convenience or not, in their transactions they are satisfying or not

Generally The Branch Manager is not only to see the accounts in the bank, He is the complete responsible person for the Bank, When he serve to the public then only he is Right Manager

Finally I demand to the Chief General Manager to take necessary departmental action immediately on the Staff of Those who are neglecting to the customers, and careless to the customers

IF MY COMPLAINT NOT SOLVED WITHIN 5 WORKING DAYS I AM GOING TO COMPLAINT IN THE CONSUMER COURT

Thanking you for your earliest action


Yours Truly

RAMESH GOUD
CELL : [protected]
RAMACHANDRA PURAM

i have applied for sbi credit card vide app no.[protected] in the month of jan-2012, on 24/1/2012 i have received at statement of rs 550/- from sbi credit card. on which card no.[protected] mentioned with my name, but i have not received the credit card from sbi so far ie up to 18.02.2012, it was also showing the amt of rs. 550/- payable upto 04/02/2012. please hlp me. i have tried to contact with sbi helpline but no reply after long hold of phonecalls.
plse hlp,
my add is akash bhatnagar, h/no. 186-b old panchwati, near shiv mandir, behind shanker lal hospital, g.t. road, ghaziabad, utter predesh 201001

I wanted to use net banking through my SBI banking facilities so i have taken online banking starter kit from my branch. They said it will activate after 24 hrs but when i started and entered my username and password it will not accept.

RESPECTED SIR/MADAM,
I AM CHETAN KUMAR PATEL VERY OFFSET TO EXPLAIN REGARDING CREDIT CARD ISSUE WHICH IS LIEN WITH FD IN THE SAME BANK. I HAVE SUPPOSE TO WITHDRAW MY FD ON 07 FEB 12, BUT AS PER BANK TERM CONDITION, THAT CREDIT CARD OUT STANDING AMOUNT SHOULD BE CLEARED AND NOC FOR THE FD BANK TO BE RECEIVED ON BEHALF OF ME. I CONFIRMED ON 01 FEB 12 TOTAL BALANCED AMOUNT THROUGH COUSMOER CAREL, ON BASIS OF I TRANSFER THE TOTAL DUES AMOUNT A SUM OF RS 81,800/- ON 02 FEB 12 SO I CAN WITHDRAW MY FD WHICH CAN BE DRAW ON 07 FEB 12. BUT THE BANK BRACH MANAGER NOT GOING TO HEL ANY ASSISTANCE, HE IS ASKING THE NOC FROM CREDIT CARD WHICH IS TAKEN BY SBI BANK ITSELF DURING DEPOSITING FD. BUT THE THINS ARE GOING DELAY STILL I COUND NOT GETTING MY FD BECOUSE DELAY FROM CREDIT CARD BANK. I HAVE EVERY DAY CALLING TO COUSTOMER CARE WITH DIFFERENT PEOPLE BY SBI CREDIT CARD BANK, EVERY TIME I USE TO EXPALING TOWARDS ISSUE OF NOC BUT STIL TODAY ALMOST 10 DAYS CROSSING THE LIMIT TIME FRAME. I WOULD LIKE TO REQUEST THAT MY MATTER SOULD SOLVED ON PRIORITY BASIS.
MY HONR NO [protected]
SBI CREDIT CARD NO IS [protected], IN THE NAME OF CHETAN PATEL
PLEASE LOOK TO THE MATTER ON PERSONNEL ISSUE

Dear Sir,

I have the problem with seeing my account details. I am able to login successfully but not able to see my details. It is giving the error which I have attached below. Please consider this as a high priority and do the needful Sir.

Name: Rajaram M
Mobile Number: [protected]
Account Number is: [protected]
Kit Number: G[protected]

Respected Sir/ Madam,

I had a policy with L.I.C branch Tilhar, Shahjahanpur (Uttar Pradesh) after maturing L.I.C issued us cheques of Bank Of Baroda in the name of Yogendra kumar Verma myself and my wife Uma Verma. I and my wife have a joint account with S.B.I branch Sarai Prayag dist. Kannauj (Uttar Pradesh). I deposited these cheques to the S.B.I main branch Tilhar, Shahjahanpur (Uttar Pradesh), these cheques got cleared from the Bank Of Baroda and due to change in name of the account and cheque issued the amount was not been debited to our account.
So the S.B.I officials told us to open a new account with same name that cheque has been issued. They issued us a banker cheque from their P.L.A account on 30/06/2011.
The details of these cheques are given below:
1. Yogendra Kumar Verma
cheque no. 845132
amt.- Rs 18463.

2. Uma Verma Yogendra Singh
cheque no. 845133
amt.- Rs 28360.

Now we opened an account with Bank Of India branch Sikanderpur, dist. Kannauj. I deposited these cheques to my a/c no. [protected] in the name of Mr. Yogendra Kumar Verma and my wife Mrs. Uma Verma Yogendra Singh a/c no. [protected] account on dated 24/08/2011.
After few days when I checked my balance the amount was not been debited to our account. When I inquired about the cheques deposited the manager told us your cheques have been sent to the S.B.I by post to clear. Our manager has sent 2-3 reminders to the S.B.I for these cheques but they have not replied for the single one. I have complaint to the Bank Of India through online platform my reference no. is 789431. but the problem is yet not being solved.
By now its been more than 5 months from when i deposited these cheques, but still not been cleared and yet not being debited to our account.


So please, I request you to help us and sort out the problem as soon as possible. Awaiting for your justice.

Thanks & Regards,
Yogendra Singh
Contact No.:- +91-[protected]
+91-[protected]