State Bank of India [SBI] Complaints & Reviews

Sir/madam,

I am R.Samuel Rajan with credit card No.[protected]. The card has expired in 1/11. I have not received an renewed credit card. I am receiving statement regularly and making payments. I request you to kindly do the need full. This will help me to register online.

Thanking you,
R.SAMUEL RAJAN, 8/5B, 3RD STREET, LATHIF COLONY, ZAMIN PALLAVARAM, CHENNEI-600 043.
email:[protected]@yahoo.com
phone:[protected] / [protected]

SIR, I HAVE LOST MY SBI CREDIT CARD NO [protected] AC NO. [protected] ON 9TH INSTANT AT SHIRDI SAI TEMPLE, SHIRDI.

IN THIS CONNECTION, I HAVE TO ADVISE THAT NO DEBIT BAL. IN MY ACCOUNT AS ON DATE. PLZ . BLOCK THE CARD TO AVOID ANY MISUSE OF IT.
THANX

A K GUPTA , D-88 RAMGANGA VIHAR-II OPP. PANTHER GYM, MORADABAD-244001
MOB. NO. [protected] LAND LINE[protected]
E-mail ashokavita.[protected]@gmail.com

my card has been blocked for the last eight months,I have paid the dues in the given time frame and also some interest that was applicable.as per the records I still have odd 350 INR due which I was not aware of ,tried to contact the babk for the same but it always goes to the call center and they themselves dont know whom to contact further.
i am an NRE and need to use the credit card abroad on a regular basis,Pls do the needful of sending me the account details to my residence and also send a representative to collect the cheque.
Kindly activate my credit card.

Hi,

I hold a savings account with SBI ITPL Campus Branch, Bangalore, and today morning (13th April 2011) I notice that they have used Auto Sweep and debited Rs.50,000 from my Savings account on 12th April 2011 without my knowledge and permission.
I need this money and SBI has no authority whatsoever to touch my money without my persmission.
Please let me know what is the procedure, and i need this money to be transferred back into my savings account at the earliest. This is causing a real headache, as no one picks up the phone at any of their offices.

Clarice
[protected]

Not yet received SBI railway card.

Dear Sir/Madam,

I have applied for SBI Railway card.

My application no: C[protected]

I have submit to your customer care excetive on dt 19.02.2011 but today is not your site details for any query.
So, any query for details in my email address: [protected]@yahoo.com

Recently I was trying to add a beneficiary to my SBI internet banking a/c, I came to know that SBI has introduced a new rule which for me sounded like a completely illogical idea. This rule says that the beneficiary's a/c will be activated after 16 hrs, once the approval is done. Now The point that I am not able to understand is why will a person wait for 16 hrs for an a/c to get activated and then start transfering the money, instead he/she can visit the branch and transfer the funds. Now a days banks are trying to provide thier customers with the fast and better facilities and in such a competative environment I really don't understand why SBI want to slow down a process that too in internet banking. If anyone from SBI is reading this please try to understand that with this new rule you people are not gaining any profits, instead you people are annoying your customers by troubling them b introducing such non-sense rules.

Respected Sir,

I am having SBI Saving Account in your Branch vide A/C No [protected]. Sir, I went to the ATM of ICICI Bank, Prashant Vihar, Pritampura Dehli to withdraw an amount of Rs.2000/- on 09.04.2011 at about 15.00 hrs. After processing of ATM options with my ATM Card I had choose the withdrawal option and amount mentioned Rs.2000/- after one minute, Cash has not came out and the print slip came out as Transaction Declined, unable to process. Then I again tried to withdraw the amount of Rs.1000/- and successfully withdrawn. After withdrawn the amount I checked by saving bank account balance and I shocked that Rs. 2000/- which had not received at ATM was also debit in my saving bank account. Hence, I request to your kind honour that please enquire in the matter and credit the amount of Rs.2000/- which was not received by me at ATM.

ATM ID of ICICI Bank is - S1CN2653


Account Information
11-Apr-2011 [12:20 PM IST]
Account Details
Account Number [protected]
Description SBCHQ-GEN-PUB-IND-NONRURAL-INR
Name Mr. ASHIS NATH
Balance
Uncleared balance 0.00
MOD Balance 0.00
Currency INR


Last 10 Transactions
Date (Value Date) Narration Ref. No. Debit Credit
09-Apr[protected]Apr-2011) ATM WDL
ATM 8881 ICICI BANK DELHI DE IN 1,000.00
09-Apr[protected]Apr-2011) ATM WDL
ATM 8879 ICICI BANK DELHI DE IN 2,000.00
06-Apr[protected]Apr-2011) TO CLEARING
PNB ASHIS NATH
61633 1,000.00
01-Apr[protected]Apr-2011) ATM WDL
ATM 07805 KARANPUR DEHRADUN IN 3,000.00
Thanks Regards

ASHIS NATH

email - martial.[protected]@yahoo.com
facebook - martial.[protected]@yahoo.com
Skype - martial.ashis
Youtube - martialashis
Cell No. - [protected]

Just I would like To request Execuitive of SBI Delhi to Vist SBI Brach Nand Nagri,
As a ordenery custemer & meet the staff & branch Manager For any Short Of Probelm, Then You will Come To Know How Painfull is Having A/c. in This Brach.

Any How, My Problem Is that my SB A/c.no.[protected] .my Transaction password Blocked in january 2011, since then i have visted many times & made request in aplication to Branch Mnager As wel as the Internet Banking Officer.
but i hvnt got my transaction pass release or re issue till date,
in few days i will going to closed my a/c. from this Branch. but any athority of sbi can do some thing for this branch,then it will help yhe many a/c holder of this branch in future .... thanking you.......

Dear Sir,

Would like to bring ur notice that i have Opted personal loan fm SBI (Goregaon branch) in May - 2004 for the tenure of 48 months and have issued PDC and same has been debited to my account as well and i thought that everything has been cleared and sorted out.

In 2010 when i have applied for home loan i came to know that my name has been updated in CIBIL by SBI for not clearing the dues, I got a shock of my life (because i have never received any letter or call from bank)then also i have visited the branch and cleared my all the dues and taken a letter fm bank.

Now i have applied for loan then again came to know that my name is still appearing in CIBIL report.

SBI is one of the largest bank in India is having such kind o[censored]nprofessional & unethical working culture approach and harrasing their customer.

I may be small customer for SBI but my experience with Bank is horrible and not going to deal in future with bank nor going to recommend.

MY SBI CAR LOAN BEARS NO.[protected] from Main Branch ,Bellary , in March 2010. The rate committed as per paper advt was 8% in 1st year , 9% in 2nd year , 9% in 3rd year . In 2nd year they have unilaterally raised interest rate to 10% giving an SMS, which , the field officer suggested to ignore. But since the system shows rate as 10% , I cannot ignore it. I am aggrieved to get a letter dated Feb 2011 in end March 2011 , asking me to submit a no of documents that I had already submitted.

Dear Sir / Madam,

I am MR. SN. SANTOSH RACHAKONDA. I am having the Salary account ( AC No. [protected] ) in STATE BANK OF INDIA, NAMPALLY BRANCH, HYDERABAD.

Since July-2009 i am using the above mentioned account. I have to apply the pass port i dont have any "address proff". So i went to SBI Branch on 08.03.2011. They are asked present address proof.

But i am having My Present Employee ID Card and At that time i am showing on Company letter head as mentioned my present Address By authorised person in company. I am working the present organisation. Since Two Years.

I am having the only the above mentioned address proof only. i don't have any other address proof.

now wat can i do.

Hence i request you to please tell the solution.


Thanking you,

SANTOSH
[protected]

sir,
mera naam yash verma he or me gwalior ki SBI (Galla mandi, near Nehru petrol pump, Laxmiganj) branch se apna account open karna chahata hu but bank employs mujhe 3-4 din se taal rahe he or mujhe account open form nahi de rahe he jabki mere paas acc. open me lagne waale saare document he or mujhe alag alag date par bulaya jaata he ki aap us date ko form le jaana per jab me form lene jaata hu to mujhe or kisi date ko aane ko kahte he or mujhe pareshaan kar rahe he.
please help me to opening my account.

Thank you.

From Feb 2011 last weak Internet banking is inaccessible to me my account mapping is broken with my user id, I have communicated with many authorities but nobody seems to listen as status of problem is as it is. If anybody can suggest me idea, it will be highly appreciated. attached is my communication with SBI Helpline.

----- Original Message -----
From: "HELPLINE LHO DELHI" <helpline.[protected]@sbi.co.in>
To: <AGMADMIN.[protected]@SBI.CO.IN>
Cc: <dgm.[protected]@sbi.co.in>; <SBI.[protected]@SBI.CO.IN>;
<[protected]@shreecementltd.com>
Sent: Friday, April 08, 2011 2:43 PM
Subject: FW: Response Awaited - Fw: Can not access Internet Banking


> KIND ATTNTION:ASSTT GEN MANAGER(ADMN) ADMINISTRATIVE OFFICE,JAIPUR
>
> Mail received through DGM (Customer Service), Corporate Centre, Mumbai is
> forwarded for necessary action at your end to redress the grievance of the
> customer at the earliest, under advice to customer and to us.
>
> For quick resolution of complaints,you are welcome to sens SMS 'UNHAPPY'
> at
> [protected]
> SBI Helpline, LHO New Delhi
> -----Original Message-----
> From: dgm.[protected]@sbi.co.in [mailto:dgm.[protected]@sbi.co.in]
> Sent: Friday, April 08, 2011 12:15 PM
> To: helpline.[protected]@sbi.co.in; agmr2.[protected]@sbi.co.in
> Cc: inb.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in; kuilab
> Subject: Fw: Response Awaited - Fw: Can not access Internet Banking
>
>
>
>
> LHO NEWDELHI
>
>
> PLEASE RESPOND QUICKLY TO THE CUSTOMER GRIEVANCE, AND ENDORSE A COPY OF
> THE
> REPLY TO CORPORATE CENTRE.
>
>
> Deputy General Manager
>
>
> (Customer Service),
>
>
> State Bank of India
>
>
> Corporate Centre, Mumbai
>
>
>[protected],22740432,FAX 22742431
>
> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE
> MUMBAI/CORP/SBI/SBG on 04/08/2011 12:10 PM -----
>
>
> From: "kuilab" <[protected]@shreecementltd.com>
>
>
>
> To: <dgm.[protected]@sbi.co.in>
>
>
>
> Cc: <helpline.[protected]@sbi.co.in>, <inb.[protected]@sbi.co.in>,
> <sbi.[protected]@sbi.co.in>, <AGMADMIN.[protected]@SBI.CO.IN>
>
>
> Date: 04/08/2011 10:25 AM
>
>
>
> Subject: Re: Response Awaited - Fw: Can not access Internet Banking
>
>
>
>
>
>
>
>
> R/Sir,
>
> Thanks for your response, but problem is not resolved yet. My username
> kuilab is still not mapped with my saving account.
> Awaiting for resolution of the problem. I have tried suggested number also
>[protected] but I am getting no reply.
>
> I request your kind attention as nobody ( except you ) is responding to
> this probelm.
>
> Regards,
> Biswajit Kuila
> A/C #: [protected]
> Mobile: [protected]
>
>
>
> ----- Original Message -----
> From: AGM Admin
> To: 'kuilab'
> Sent: Thursday, March 31, 2011 10:48 AM
> Subject: RE: Response Awaited - Fw: Can not access Internet Banking
>
> Dear Sir,
> We have forwarded your complaint to the controller of concerned branch
> for
> redressal of your grievances. Please contact at E-Mail
> ID -
> agmr2.[protected]@sbi.co.in or at[protected].
> AGM (Admin)
> SBI, A.O., Jaipur
>
>
>
> From: kuilab [mailto:[protected]@shreecementltd.com]
> Sent: Sunday, February 27, 2011 2:02 PM
> To: dgm.[protected]@sbi.co.in
> Cc: helpline.[protected]@sbi.co.in; inb.[protected]@sbi.co.in; sbi.[protected]@sbi.co.in;
> AGMADMIN.[protected]@SBI.CO.IN
> Subject: Response Awaited - Fw: Can not access Internet Banking
>
> R/Sir,
>
> Thanks for your response, but problem is not resolved yet.
> My username kuilab is still not mapped with my saving account.
> Awaiting for resolution of the problem.
>
> I am confident that you will get this problem resolved soon, so thank you
> in advance.
>
> Regards,
> Biswajit Kuila
> A/C #: [protected]
> Mobile: [protected]
>
>
>
>
> ----- Original Message -----
> From: "HELPLINE LHO DELHI" <helpline.[protected]@sbi.co.in>
> To: <AGMADMIN.[protected]@SBI.CO.IN>
> Cc: <SBI.[protected]@SBI.CO.IN>; <[protected]@shreecementltd.com>
> Sent: Monday, March 28, 2011 9:56 AM
> Subject: FW: Can not access Internet Banking
>
>>
>> KIND ATTNTION: ASSTT GEN MANAGER (ADMN) ADMINISTRATIVE OFFICE, JAIPUR
>>
>> Mail received through DGM (Customer Service), Corporate Centre, Mumbai is
>> forwarded for necessary action at your end to redress the grievance of
> the
>> customer at the earliest, under advice to customer and to us.
>>
>> SBI HELPLINE NEW DELHIL.H.O.
>>
>> For quick resolution of complaints,you are welcome to sens SMS 'UNHAPPY'
> at
>> [protected]
>> SBI Helpline, LHO New Delhi
>>
>> -----Original Message-----
>> From: dgm.[protected]@sbi.co.in[mailto:dgm.[protected]@sbi.co.in]
>> Sent: Friday, March 25, 2011 5:51 PM
>> To: helpline.[protected]@sbi.co.in; inb.[protected]@sbi.co.in
>> Cc: Biswajit Kuila; sbi.[protected]@sbi.co.in
>> Subject: Fw: Can not access Internet Banking
>>
>>
>>
>>
>> NEW DELHI LHO / Internet Banking Dept.
>> Please attend to the grievance forwarded. It relates to inability to
> use
>> internet banking for an account maintained at ANDHERI DEORI Br .
> The
>> customer may be advised of the steps taken for redress. Please advise
> us
>> when the grievance is redressed.
>>
>>
>>
>> Deputy General Manager
>>
>>
>> (Customer Service),
>>
>>
>> State Bank of India
>>
>>
>> Corporate Centre, Mumbai
>>
>>
>>[protected],22740432,FAX 22742431
>>
>> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE
>> MUMBAI/CORP/SBI/SBG on 03/25/2011 05:42 PM -----
>>
>>
>> From: Biswajit Kuila <[protected]@shreecementltd.com>
>>
>>
>>
>> To: dgm.[protected]@sbi.co.in, helpline.[protected]@sbi.co.in
>>
>>
>>
>> Date: 03/24/2011 05:03 PM
>>
>>
>>
>> Subject: Can not access Internet Banking
>>
>>
>>
>>
>>
>>
>>
>>
>> R/Sir,
>>
>> I have a saving account in State Bank of India, Branch - Andheri
> Deori,
>> Beawar-305901 Account Number: [protected].
>>
>> I would like to let you know that I used to use Internet banking with
> user
>> id: kuilab.
>>
>> But now I can not access Internet banking as my userid : kuilab is no
>> longer mapped with my account for reason unknown.
>>
>> I have talked and submitted application for the same to Branch Manager
> but
>> has not provided any solution for this problem.
>>
>> Kindly look in the issue as I desperately need Internet access to my bank
>> account as I can not visit bank often as my office is 30 km far from
> bank.
>>
>> I am facing this problem for more then a month, so please provide me any
>> solution at the earliest.
>>
>> Attached is the screenshot of login
>>
>>
>> Regards,
>>
>> Biswajit Kuila
>> A/C #: [protected]
>> Mobile: [protected]

I tried to withdraw Rs.5000/- from SBI ATM (ID S10A[protected] at MVP Double Road, Visakhapatnam using my maestro card of Indian bank at 18.35 hrs on[protected]. A message " your transaction is being processed, please wait ...."appeared . after an abnormal delay, the screen of ATM went blank without delivering the cash / printing the transaction slip. Immediately it prompted for a fresh transaction after deducting Rs5000/- from my S/B Account! .

I lodged a complaint in the register available with the Security Guard and to my branch of Indian bank

ISSUE OF CREDIT CARD. MY PREVIOUS CARD NO,4317XXXX1644 .I HAVE SUBMITTED REQUEST ON 14.03.2011 AND REQUST TOLL NO.[protected](MR SANTOSH) AND[protected]MR ISSAN) AND [protected](LALIT).
ALTHOUGH ONE MONTH PASSED STILL I HAVE NOT RECEIVED CREDIT CARD.
THEREFORE I REQUEST YOU TO PLESE ISSUE CREDIT CARD OF MY MAILING ADDRESS.
WITH REGARDS

I was trying to pay the Star health insurance premium by using my sbi maestro debit card but my effort was rejected by maestro card by showing as your request could not process as your mobile no is not registered with us. register your mobile no at any sbi atm/branch. Then I register my mobile no at a sbi atm and received a paper slip where it was clearly written that mobile registeration succesfull. Record no 525.Then I tryed again to pay the premium . This time also I received the same answer. Again I register my mobile no at another sbi atm and try again to pay my health insurance premium by sbi maestro debit card but cant pay as same answer received from maestro card secure payment system.Please help.

Before going to the main story let me introduce myself in a nutshell.

Name : Parimal Kumar Ray
Address -
Residence : AC-115, Salt Lake City, Kolkata - 700064
Office : Gandhi Colony Madhyamik Vidyalay (HS), Regent Park, Kolkata - 700040
Occupation : Assistant Teacher
Service Tenure: Since 1988 till date.
Contact Numbers -
1. [protected] (R)
2. [protected] (O)
3. [protected] (M)
PAN : ACHPR0235M

Now we can enter into the story.

I needed a Credit Card for some online transaction. As I always prefered services from Nationalised Sectors so SBI was my first option. Roaming different branches in Tollygunge area I finally discovered that South Kolkata bound Credit Card dealing personnels are available only in Jadavpur University Branch. I visited JU SBI Branch three times and get astonished that the rpresentative, Mr Prokash of SBI Card was very irregular to attend his duty. Trying for consecutive three days I got the person.

I was told that a minimum sum of Rs 20,000/- is to be deposited as Fixed Deposit in SBI to get a SBI Credit Card. I also noticed an advertisement which in a tricy way had an expression that FD and Credit Card are coupled. As I was in need and had nothing to loose having a FD I opened one such with a sum of Rs. 25,000/- on 13th December, 2010.

In the evening on that very day I received a verification telephone call on my mobile from their Kolkata office and another from Gurgaon after one or two days. They provided an Allpication Number[protected] and an appeal for a processing time of 21 days by SMS. In 2nd week of January, 2011 I tried to track the status of my application from SBI Card Website. An automated message was generated saying that it was then under process and I could further enquire into the same after 5 days if I wish so.

After listening three times to that "5 Day Story" I sent ultimately a mail on 23rd February, 2011 for clarification. At the same time also knocked Mr Prokash stating the recent position. He then asked me to apply for it afresh. According to his suggestion I did it on February, 26th, 2011. By that time their Customer Service Executive Sajitha replied on 3rd March in connection to my mail, dated[protected].

The message was - "At the outset, we regret to inform you that as on date, we would be unable to accept your application for the SBI card. We would like to assure you that our business decision for not accepting your application for the SBI card has been made in good faith and is certainly not indicative of your credit worthiness."

The game was repeated again with my second application having all verification formalities like address, phone, occupation etc etc providing an application number[protected] and a 21 days processing time. After a gestation period of 21 days I checked the status online. After having two "5 Day Stories" I finally got an automated message on[protected].

It was - "We regret to inform you that your SBI Card Application could not be processed since it does not meet our policy. We thank you for your time."

Being a bonafied tax payer and an Indian Citizen I have every right to know the following facts -

1. What sort of problem was there to provide me a credit card?

2. What sort of business relation is there between SBI and SBI Card?

3. Why SBI displays such tricky advertisement that imposes a coupling between FD and SBI Card?

4. Why SBI Card uses the SBI Logo?

5. What criteria do SBI Card follow to issue a credit card?

6. Why SBI allows SBI Card Personnels to promote their business under SBI's premises?

This may be treated as press release for awarness of future applicants and to attract the attention of higher authorities.

Thanking you.

- Parimal Kumar Ray

I have submitted a written request to update my UK mobile number on 4th March in person. My signature is verified and I was told that it will be updated immediately - but never happened.

When I raised a ticket (652018) regarding this, I was given a reference number EHS[protected] and I was informed that my request is pending for approval and they asked me to mail - mailed on 25th March from my registered email ID . But I didn't get any response.

I'm in UK and need to access my account through internet banking.

For the above reasons I don't want to transfer money and maintain the account which has no way of access when in abroad.

Ticket no: 667059

Dear Sir
on dated 06.04.2011 i was went to state bank naharpur branch for cash deposite when i reached the counter the counter's banking person said your account is out of delhi so you had not deposit here and in bank a notice was on the wall out branch accountholder deposit his money to Bhagvati telecom budh vihar i want to know whose this person and what is the gurantee that our money is safe in another bank when i ask bank security he is authorised person
when all the branch in core banking then why branch not deposit other's branch account . you had not heared to us so i have a last way to close my all account of sbi because you are unable to do somthing

I AM HOLDER OF SBI CREDIT CARD FOR THE LAST SO MANY YEARS AND I HAVE RECEIVED MY RENEWED CARD AT MY CHANGED ADDRESS BUT EVEN AFTER ALONG WAIT MY CARD HAS NOT BEEN ACTIVted TILL DATE.I REQUEST YOU EITHER TO ACTIVATE THE SAME OR CANCEL THE CARD WITHIN THREE DAYS. MY CARD NO. IS [protected] AND VALID UPTO 03/2016.

NAME OF HOLDER K K SHARMA
CHIEF MANAGER
STATE BANK OF PATIALA REGIONAL OFFICE
42 SUBHASH ROAD DEHRADUN
MOBILE NO.[protected]