State Bank of India [SBI] Complaints & Reviews

Dear Sir,

I got Education Loan From SBI for my MBA course[protected] on 21st july 2009.At the time of taking the sanction of the loan I already submitted the Income Certificate of my father as per which I am eligible under the Interest Subsidy Scheme of the Central Govt on Education Loans.

On inquiring about the scheme from the bank officials 5-7 times there is always vague reply regarding non receipt of any information or circular for the same.

Even asking the branch operations manager and branch manager of SBI Civil lines Allahabad(Branch whereupon the loan has been given to me) branch code:3126 they were unaware of the scheme and directed me to go to the Loan branch when I went to that branch they told me that Its a bank and the bank doesnt gives any loan without charging interest.When I told them about the govt.notification they told me that I am not eligible for the scheme as I am pursuing post graduate course and the scheme is for only undergraduates.

Further being directed again to the home branch Civil Lines I showed them the Gazetted notification copy on which they told me that they couldnt do anything about the same as the circular are received at the RASMECCC branch and not this branch.

Then I went to the RASMECCC branch where the Chief Manager reluctantly heard me and said that the date is over. I told him that the officials had told me earlier that I will be intimated when the scheme is implemented and finally his reply was that he could not do anything about it and I must go and meet the Regional manager.

I went the same day[protected]to the Regional Officer who was on leave and my matter still unresolved.
I am really disappointed with this kind o[censored]nprofessional attitude of state banks personnels where people are such ill-informed.The bank in its vision shows so much concern about the customers and its people are literally unconcerned about their responsibilities towards the customers.

Hope my complain is forwarded to the concerned authority who may rightly address it.


Regards
Bharat Pathak
Email:bharat.[protected]@gmail,com
mob:[protected]/[protected](Indore)

Correspondence Address:18-c Elgin road Civil Lines Allahabad-211001(UP)

Respected sir/Madam

The below mail correspondance is self explanotary & doing the needful.

Kalyan Baksh Thakur
[protected]

-------- Original Message --------
Subject: Re: Fw: Rs.500 short receipt from SBI ATM from Hind Motor
Date: Thu, 10 Feb 2011 13:52:20 +0530
From: K.B.THAKUR - ACCOUNTS - KOLKATA <[protected]@firstflight.net>
Organization: K.B.THAKUR - ACCOUNTS - KOLKATA
To: chairmansbi.[protected]@sbi.co.in, dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in, agmatm.[protected]@sbi.co.in


Request..........

On 03/02/2011 11:09 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
> Respected sir,
>
> I am very sorry to say that You all are keeping a valuable post............ but no any positive response from your end........Pls arrange to resolve the long pending issue.
>
> Regards
> KALYAN BAKSH THAKUR
>
>
> On 02/02/2011 5:18 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>> Still .............. I am waiting for the above mentioned subject.
>>
>>
>> On 28/01/2011 4:40 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>> Waiting for your valuable response..................................
>>>
>>> On 27/01/2011 12:57 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>> Respected sir,
>>>>
>>>> Still .............. I am waiting for the above mentioned subject.
>>>>
>>>> Regards
>>>> K.B.Thakur
>>>>
>>>>
>>>> On 17/01/2011 12:07 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>> Request..................
>>>>>
>>>>>
>>>>> On 15/01/2011 11:49 AM, dgm.[protected]@sbi.co.in wrote:
>>>>>> LHO KOLKATA
>>>>>>
>>>>>> Please attend to the message forwarded immediately. The customer may please be provided necessary details. Please advise us when the matter is resolved.
>>>>>> DGM, Customer Services
>>>>>> Corporate Centre, Mumbai
>>>>>>
>>>>>>[protected] fax
>>>>>> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 01/15/2011 11:49 AM -----
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: chairmansbi.[protected]@sbi.co.in
>>>>>> Cc: dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in, asc.[protected]@sbi.co.in
>>>>>> Date: 01/15/2011 11:04 AM
>>>>>> Subject: Re: Fw: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Respected Sir,
>>>>>>
>>>>>> What is going on................no any body act for above mentioned subject.Its effect goes to your Goodwill.....So pls look into the matter personally & arrange to resolve the long pending issues.
>>>>>>
>>>>>> hope green response from end.
>>>>>>
>>>>>> Regards
>>>>>> K.B.Thakur
>>>>>>
>>>>>>
>>>>>> On 08/01/2011 12:46 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request..........................1
>>>>>>
>>>>>> HOW LONG WE WAIT....................
>>>>>>
>>>>>> On 23/12/2010 11:36 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request...................
>>>>>>
>>>>>> On 20/12/2010 11:24 AM, dgm.[protected]@sbi.co.inwrote:
>>>>>> LHO KOLKATA
>>>>>>
>>>>>>
>>>>>> PLEASE ADVISE THE STATUS OF THIS LONG PENDING ISSUE.
>>>>>>
>>>>>> DGM,Customer Services,
>>>>>>
>>>>>> State Bank of India
>>>>>>
>>>>>> Corporate centre, Mumbai
>>>>>>
>>>>>>[protected],22740432,FAX 22742431
>>>>>>
>>>>>> ----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 12/20/2010 11:23 AM -----
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: chairmansbi.[protected]@sbi.co.in
>>>>>> Cc: dgm.[protected]@sbi.co.in, sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 12/20/2010 10:53 AM
>>>>>> Subject: Re: Fwd: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request.........................1
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 18/12/2010 1:39 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request.....................
>>>>>>
>>>>>>
>>>>>> On 15/12/2010 5:22 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected sir,
>>>>>>
>>>>>> Your help is hungry needed for above mentioned subject........
>>>>>>
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>>
>>>>>> -------- Original Message --------
>>>>>> Subject:
>>>>>> Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>> Date:
>>>>>> Thu, 09 Dec 2010 12:27:13 +0530
>>>>>> From:
>>>>>> K.B.THAKUR - ACCOUNTS - KOLKATA <[protected]@firstflight.net>
>>>>>> To:
>>>>>> dgm.[protected]@sbi.co.in
>>>>>> CC:
>>>>>> sbihelpline.[protected]@sbi.co.in
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request..........................................3
>>>>>>
>>>>>>
>>>>>> On 07/12/2010 1:40 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>>
>>>>>> Request....................................2
>>>>>>
>>>>>> On 30/11/2010 4:26 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request..............................1
>>>>>>
>>>>>> On 29/11/2010 12:33 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> On 27/11/2010 2:17 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> How many days we have to wait............................
>>>>>>
>>>>>> Regards
>>>>>> K.B.Thakur
>>>>>>
>>>>>> On 25/11/2010 1:16 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request...................
>>>>>>
>>>>>> On 23/11/2010 12:35 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> Thank you sir, For your information we have already lodged the complain to ICICI BANK & complain no. is[protected] . After 22 days ICICI Bank are simply saying that , ICICI BANK make a complain to STATE BANK OF INDIA & SBI is ignore the such events.Transaction details as under :-
>>>>>>
>>>>>>
>>>>>> On dtd.11.10.10 at 12.49 O 'CLOCK
>>>>>> ATM ID NO.S10F[protected]
>>>>>> TXN NO.1766
>>>>>> ACCOUNT NO.[protected]
>>>>>>
>>>>>>
>>>>>> Your kind help in this regards is highly appreciated.
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>> " Print this mail only if absolutely necessary. Save Paper. Save Trees."
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 23/11/2010 11:59 AM, dgm.[protected]@sbi.co.inwrote:
>>>>>> Dear Sir,
>>>>>>
>>>>>> We regret the inconvenience.
>>>>>>
>>>>>> Since you are customer / card holder of other bank ( ICICI Bank ), you are required to lodge your application / complaint to your bank for the refund of the funds. The respective bank / branch will claim the amount from our Debit Card Dept.
>>>>>>
>>>>>> In turn your bank will credit your account. However,we forwarded your message to our ATM Dept for necessary action.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Chief Manager,Customer Services,
>>>>>>
>>>>>> Corporate centre, Mumbai
>>>>>>
>>>>>>[protected],FAX 22742431
>>>>>>
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: dgm.[protected]@sbi.co.in
>>>>>> Cc: sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 11/23/2010 11:36 AM
>>>>>> Subject: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request...................1
>>>>>>
>>>>>>
>>>>>> On 22/11/2010 4:02 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Request...................
>>>>>>
>>>>>> On 20/11/2010 11:21 AM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected sir,
>>>>>>
>>>>>> They all are in vain , thats why i mailed to you . So pls look into the matter & arrange to resolve the issue by giving us the credit of Rs.500/- in my Account.For your information we have made a complain to ICICI BANK & complain no. is[protected] . After 22 days they are simply saying that , We ( i.e ICICI BANK ) make a complain to STATE BANK OF INDIA & SBI is ignore the such events.I am doing the transaction with Banks last 15 years , no such type of events has been done .This is the first time this type of events has been happened,thats why i mailed to you .So you are urnestly request to arrange to resolve the issue by giving us the credit of Rs.500/- in my Account.because I belongs to middle class family & Rs.500 is too much to us
>>>>>>
>>>>>> Hope green response from your end.
>>>>>>
>>>>>> Regards
>>>>>> KALYAN BAKSH THAKUR
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 19/11/2010 6:21 PM, dgm.[protected]@sbi.co.inwrote:
>>>>>> Dear Sir,
>>>>>> Thanks for contacting us.
>>>>>> Please approach your Branch and submit a written representation. They will make arrangements
>>>>>> registering the complaint (or)
>>>>>> Contact our contactcentre at toll free nos[protected] (BSNL/MTNL direct)
>>>>>> They will register the complaint and issue a token no. This number has to be quoted in your
>>>>>> future communication for follow up of the matter.
>>>>>> CM,Customer Services,
>>>>>> State Bank of India
>>>>>> Corporate centre, Mumbai
>>>>>>[protected],FAX 22742431
>>>>>> From: "K.B.THAKUR - ACCOUNTS - KOLKATA" <[protected]@firstflight.net>
>>>>>> To: dgm.[protected]@sbi.co.in
>>>>>> Cc: sbihelpline.[protected]@sbi.co.in
>>>>>> Date: 11/18/2010 01:04 PM
>>>>>> Subject: Re: Rs.500 short receipt from SBI ATM from Hind Motor
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Request...........
>>>>>>
>>>>>> On 16/11/2010 8:09 PM, K.B.THAKUR - ACCOUNTS - KOLKATA wrote:
>>>>>> Respected Sir,
>>>>>>
>>>>>> I Kalyan Baksh Thakur account holder of ICICI BANK , On dtd.11.10.10 at 12.49 O 'CLOCK I was going for withdrawal money from Hind Motor SBI ATM & We got Rs 500 short in withdrwal of Rs.8400/- & I get Rs.7900/- only , but full amount of Rs.8400/- has been debited in my Account from your ATM NEAR HIND MOTOR STATION and till date the amount has been not credited in my account .Also please note that there is no any SECURITY GAURD AT YOUR SBI ATM OF HINDMOTOR SATION FOR COMPLAIN OF THE SAME. So your are requested to arrange to resolve the issue , because I belongs to middle class family & Rs.500 is too much to us.Transaction details as under:-
>>>>>>
>>>>>> ATM ID NO.S10F[protected]
>>>>>> TXN NO.1766
>>>>>> ACCOUNT NO.[protected]
>>>>>> Regards
>>>>>> KALYAN.BAKSH.THAKUR
>>>>>>
>>>>>> " Print this mail only if absolutely necessary. Save Paper. Save Trees."
>>>>>>

Hi,

In Dec 2009, a telecaller (Vishakha) called me and told me about a new scheme of SBI card. This is Advantage Card which you will get against a Fixed Deposite (Rs 10,000 in my case). She told me that I shall get 10% discount on railway ticket charges if I book it through IRCTC. I have to pay Rs. 10,000 (plus Card charge and taxes) as 12 EMI. Since I usually book train tickets for me and my family members through IRCTC, I was happy that I would get discount. So I applied for the card giving my first EMI. Later I came to know that there is no such discount. When I asked Vishakha, she said it was for that month only. The offers get changed everytime. She should have told me at the very first time only.

Anyway, I have paid all installments and now there is no due. The maturity date of my FD was[protected]. Since I was leaving Kolkata in January, I wanted my money on time. So, I talked to customer care on the same and paid my last installment in advance. If I calculate, the Total EMIs is more than Rs. 10000/- .

Now as told by customer care, I sent an E-mail giving my SBI account details with IFSC on 4th Dec 2010. A lady named Janifer called me from SBI on 17th or 18th Dec (don't remember exact date). She said I have to include my signature in the mail. She also said I shall get a letter within 8-10 days after I send my letter and then only I can withdraw my money from the bank.

I took a print of the letter, put my sign, scanned and then sent the letter on[protected] to them. I was now waiting for[protected]Maturity date of FD). But I received neither any mail nor my money on 28th Dec. Then I called customer care. They said I shall get it after 5-6 days (from 28th Dec). I told I am leaving Kolkata so make it fast. I can’t wait much. I was going to New Delhi on 3rd Jan 2011 from Kolkata. So, I called the CustCare again on 2nd Jan. Then they said, I shall get it after 7-10 days (from 2nd Jan). I said ,'you people are changing dates only'. I cann't wait. I am leaving Kolkata tomorrow. I need it today only. They said they would send an email and I can withdraw money. I said ‘Send it by tomorrow morning so that I can withdraw money and catch the train’. They agreed. But they again told me lie. I didn't receive any mail on 3rd and nor later. I returned Kolkata from N.Delhi on 7th Jan so that I can complete any pending tasks before leaving IBM as I was going to Hyderabad on 19th for joining Capgemini. I called CustCare again, then he (Biplab Chakraborty), started explaining me the Terms and Conditions. Now, I asked when will I get my money. He said that I should get money by 14h Jan. If I don't get by 14th Jan, then I need to call CustCare on 17th Jan before 5pm. I again waited and unfortunately the same thing happened again. No money, no mail, no call. I called CustCare on 17th complaining about the same, then the person who was talking to me connected me to the supervisor (Anil Kumar). Anil requested me to give 4 more days so that he can look into the issue and ensured me that he would call me on or before 21st Jan to inform me when I shall get money. I came to hyderabad. Now, again I didn't get any call back from them by 21st Jan, so I called CustCare. From 21st to 25th Jan, I called them multiple times and said if they won't refund my money, I shall go to Consumer Court. Then, finally they said by 27th Jan my money would be credited in my account. I relaxed because finally I heard a specific date when I could receive my money.


But this time also, they told me a lie only. No money was credited on 27th Jan. Then I called them on 28th Jan in the morning. They said that as 26th Jan was a holiday, money shall be credited by EOD today. I waited again. But again no money was credited. I called them again next day. Now this time they said it will take 4-5 days (from 29th Jan). I was furious now. I said why you people were doing like this. Everytime I am calling I am being told to wait few more days. Now you will again tell me about weekends after 4-5 days. Then he said, if you exclude weekends, then also you will surely get your money by 4th Feb.


Now, see my friends how the date is being dragged. I checked my account on 5th Feb and everyday thereafter. But I didn't get the money.
Today is 10th Feb 2011. I called them again and they started with the same story. They are saying that I will get money in next 4-5 days.

I think they will never refund my money. I have wasted Rs 300 to 400 to call CustCare. Can anybody help me?

SBICAPSEC: This is the way they treat their customers. Have a look. Complaint not being looked into for days. No reply received.
Kindly go through the mail.
[protected][protected][protected]


The mail dated 3 Feb 2011 has not been replied, and the error has still not been rectified. What are you people doing. Does it take 7 days to see a calculation mistake after I have pointed it out. What is SSL doing ??

AND THERE HAS BEEN ONE MORE PROBLEM, I HAD ONE QUANTITY ONGC SHARE AND WHEN I MARKED DP LIEN ON IT, IT IS NOWHERE TO BE SEEN. WHAT IS HAPPENING. WHERE IS MY SHARE ?

[protected] Forwarded message[protected]
From: Aditya Taneja <[protected]@gmail.com>
Date: Thu, Feb 3, 2011 at 3:46 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)
- Hide quoted text -
To: helpdesk <[protected]@sbicapsec.com>


Rs. 7.20/- (i.e. 6.69 + 0.33 ) ???
PLEASE DO THE MATH AGAIN
6.69+0.33=7.02 , NOT 7.20
I HOPE I HAVE POINTED OUT ENOUGH
AND THAT SSL RECTIFIES THIS ADDITION MISTAKE
AND DOES NOT REPEAT THIS MISTAKE AGAIN



On Thu, Feb 3, 2011 at 11:53 AM, helpdesk <[protected]@sbicapsec.com> wrote:

Dear Sir,

Greetings from SBICap Securities.

With reference to your query, we wish to inform you that please find the brokerage structure applicable mentioned below.

CASH

DELIVARY
The Brokerage rate is 0.50%* * Or Minimum 5 paise per share whichever is higher

INTRA-DAY
The Brokerage rate is 0.15% * (both sides inclusive) * Or Minimum 5 paise per share whichever is higher.



DERIVATIVES

Futures:

0.05% for intraday
0.09% for carry forward
*Or Minimum 5 paise per share whichever is higher

Options:

Rs. 50/- for intraday (one side) (per contract)
Rs. 100/- for carry forward (per contract)

On 28/12/2010 you have purchased 15 shates of DABUR INDIA LTD and done the intraday of 165 shares of the same. For the trade number 1225024 out of 20 shares of DABUR INDIA LTD, for 15 shares delivery brokerage has been charged (i.e. 89.25* 0.50% = 0.44 * 15 = 6.69/- ) and intraday brokerage has been charged for the rest of 5 shares (i.e. 89.25* 0.075% = 0.066 * 5 = 0.33/- ). Accordingly, total brokerage of Rs. 7.20/- (i.e. 6.69 + 0.33 ) has been charged to you.

Kindly check the same online in Client Report --- Digital Contracts.

In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.

Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Megha
Customer Care
SBICap Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Wednesday, February 02, 2011 3:04 PM
Subject: Re: Brokerage rates not being followed. Rectify asap (ESI81242)

I request you to please do the calculation for the trade no. I have mentioned and check it for yourself whether they are same as the ones mentioned by you in this very mail.

On Wed, Feb 2, 2011 at 12:00 PM, helpdesk <[protected]@sbicapsec.com> wrote:


Dear Sir,

Greetings from SBICap Securities.


With reference to your query we would like to inform you that please find below brokerage charges charged by Sbicapsec.

Delivery - 0.50 % or 5 paisa per share whichever is higher will be charged.

Intraday - 0.15% or 5 paisa per share whichever is higher will be charged.

FNO - 0.06% (same day).FNO - 0.05% (C/F).

Option - 50 /- per contract (one side) same day square off 100/-

Option - 100/- carry forward position.



For trade done on 28/01/2011 for trade no. 1225024, we have charged delivery charges for 15 shares and Intraday charges for 5 shares.



To get receive back brokerage charges, we have cash back offer and details are:



Brokerage Range

Calendar month.(Rs.)


Cash back (Rs.)


% Rebate on brokerage

in excess of Rs.1500/-

0 -1499


0


0

[protected]


500


10.00 %

[protected]


500


12.50 %

[protected]


500


20.00 %

5000 & Above





F l a t 2 5 %


In case of any further clarification or assistance, please feel free to contact us through email or on the numbers given below. We shall be glad to serve you.
Contact numbers:[protected]Toll free) or[protected]

Timings: 8.30 a.m. to 4.30 p.m. (Monday to Friday except Trading holidays) &

9.30 a.m. to 12.00 noon (Saturdays)

Warm Regards,
Santosh
Customer Support Group
SBICAP Securities Ltd.

----- Original Message -----
From: Aditya Taneja
To: helpdesk
Sent: Tuesday, February 01, 2011 10:54 AM
Subject: Brokerage rates not being followed. Rectify asap (ESI81242)

For the contract note dated[protected] for me, trade no:1225024, for the 5 shares intraday trade that I did, the brokerage charged is Rs 0.45 which amounts to 0.1% on intraday buy trade whereas as per the agreement brokerage rate has to be 0.075% on intraday buy/sell which amounts to Rs 0.35. Although this is a very small amount, I have wasted my time. But I did this just to point out what a pathetic service you people are providing inspite of the high brokerage being charged by you. Now I will have to check each and every trade to check if you have overcharged me or not. I hope you people learn from your mistakes. And you call this a computer calculated contract note. How the hell can a computer do this calculation. Do not cheat your clients.

Aditya Taneja
ESI81242


(a) This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.

(b) E-mail transmissions cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

(c) Any views contained in this message may be those of the individual sender and no binding nature of this message shall be implied or assumed unless the sender does so expressly with the due authority of SBICAP Securities Ltd.

(d) Before opening attachments, if any, to this message please scan them for viruses.
This email has been scrubbed for your protection by SecureMX. For more information visit securemx.in



(a) This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system.

(b) E-mail transmissions cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.

(c) Any views contained in this message may be those of the individual sender and no binding nature of this message shall be implied or assumed unless the sender does so expressly with the due authority of SBICAP Securities Ltd.

(d) Before opening attachments, if any, to this message please scan them for viruses.
This email has been scrubbed for your protection by SecureMX. For more information visit securemx.in

i lost my credit atm card please block it immediately

MY ACCOUNT NO.[protected]

respected sir,
this is to inform you that i,Naveen Kumar, am having a account in SBI(ADB-branch,code-1764,) bettiah.a/c no-[protected].
I have deposited a demand draft, in my SBI account dated-04/01/2011, the DD was issued by HDFC-BANK mumbai dated-27/12/2010, payable at muzaffarpur, HDFC bank.
Sir, one month has passed but the amount is not being credited to my account.
I approached to my branch head regarding this,he refused to entertain me.
kindly look into the matter and guide me whom to contact regarding this.
Regards
Naveen Kumar
[protected]

My mother ( Nirmala Mishra) is a K.V employee got the job after my father's death in 1992 and also getting pension. Earlier she was not getting D.A on pension. We submitted a letter to the bank enclosing the copy of government circular to give D.A to employed pensioner's and we got the same in the February, 2010 without interest. At that time the D.A. was 27% now which has been enhanced to 45%, but still the bank is giving D.A @ 27% only, When contacted they told that you are getting the correct pension. She told that it is only 27% and not 45% then they said get it corrected from higher authorities. As my mother is not so much educated and also she is very weak she came back. How many times we have to get it corrected by our efforts is unknown. So, I request you to do the needful and give the interest with arrear as per 6th pay commission report because the pension was fixed at the minimum of Rs, 3500/- per month. My Mother's account No. is[protected] and the Pension Pay Order No. is F.[protected]/90/KVS/P&I .

I was having SBI credit card No. [protected], which was closed sometime in 2007 and no dues were there against me. However, there was a credit on my account about Rs. 289 or so. While I approached Union Bank of India for a loan, it has come to my notice that in the CIBIL report, there is an amount of Rs. 289 outstanding and a word WRITTEN OFF or so is appearing. I contacted SBI Card call centre several times and also contacted their Chennai Office for getting it removed. But till date, instead of issuing a letter, attached, No dues confirmation, the wording WRITTEN OFF is still to be removed from the CIBIL. Because of this wording, I am not in a position to get the loan from the bank, as the money is urgently required for my daughter's marriage. Kindly take suitable action in this regard

Dear sir/Madam,

I wish to draw your kind notice regading the wrong O/S imposed on the credit card number .

It is almost 4 yars old ,I used to hold this credit card.Credit Card No-[protected]
I cleared all the o/s upto 2008 & cut the the card with application to close the the account & deposited at your SBI LHO office near jantar Mantar New Delhi-110001 due to my personal reasons.for the same I called the Call centre & the card was made block on my request.

The card was closed & the account was also closed as confrimed to me by the customer care people that time.

But In recent days I stared geting call for paying a loan od INR 23000.00/- against the same card number which was issues during year 2010.

First of all I had never applied for a loan on the credit card.
2.I dont have the credit card which is valid upto 2012 as old by customer care,where is the card delivered,pls send me the delivery receipt of my name & signature.
3.If the loan had been sanctioned,where was the payment happened.SBI coild not provide details of the payments.
4.They keep on calling the same payment but without proper information & knowledge.

5.None of the people had called me has details with them.This is serious oblization against me which I will never let go ,unless the truth comes forth.
6.when the credit card is already submitted long back to SBI, how can be re -issuesd and do such things where is the required approal.no one from SBI has answer to it.

I wish your immediate help & action ,so that needfull can be done without further delay.Stop embarrasing customers like that.

If any further help required from my side.pls revert.
I want a confirmation from your side.waiting for reply.

regds
Nayan Dhara
[protected]

I had submitted documents for a SBI Gold credit card (Application no: S[protected]) on 06-Dec-2010. Before submitting the application one of the SBI executive kiran told me, this card have joining fees and processing fees, but based on your salary and designation SBI consider you as a privilege customer, so no need to pay the joining fees and annual fees. After that one lady call me for verification. She told me about SBI is not providing credit cards without joining fees. At the same time I denied the SBI Credit card. Again Kiran call me and told, we are not disclosing these things to all the people and before EOD we will sent a detailed mail whatever the things we have discussed through phone and this call is also recorded, and for surety he had given his mobile no ([protected]). But I didn’t get any mail from his side.

Next day (07-Dec-2010) one lady named Priya call me for verification, at that time I told I don’t want SBI Credit card because I didn’t get any mail from SBI Side. After that one guy call me and repeat all the things Kiran was explained to me. He also told we will definitely send a mail once the processing will start, now we have restrictions to send a mail, because for sending a mail we want a login ID. Once your application process will start we will get a login ID after that we will send a mail to you. Again I told First of all I want a mail, without mail I will not give an approval for processing. He told I will check with manager and let you know.

Next day (08-Dec-2010) another SBI executive Sammer call me (from this no: [protected]) and told, SBI consider your company (Nextedge software Solutions) in top priority list, so we are offering a newly launched Free Titanium credit card to you. This is a Life time free card (no Joining fees, processing fees, Annual fees & no hidden charges). For issuing this card some formalities are there, your previous application was stuck in the call center, and we have to reverse that application. For that if they call please say go ahead with the processing of SBI Gold credit card and don’t disclose whatever the things that we have discussed through phone. Once your application get into our managers desk we will send a mail to you and in that mail we will clearly mentioned whatever the things we discussed through phone also we will mention there is no Joining fees, processing fees, Annual fees & no hidden charges for this credit card and maximum it will take 2 hours, also we will send a letter you along with the card in that letter also we will clearly mentioned whatever the we discussed. For surety he also given his mobile no ([protected]). I tried many times but his mobile is always switched off, till now I didn’t get any mail from SBI. SBI executives are cheating customers like anything.

Sir,
I had given my ISPAT IND shares to SBI Demat section in SBI PBB Branch sansad marg N delhi in Oct 2008. These shares were sent to their Mumbai branch. As forms were not in order they sent to my foreign address in Nov 2008, with no intimation to me, their courrier service did not deliver these shares to me and I did not know about it till I return to India in Oct 2009. Since than I am fighting un successful bettle with SBI Demat to get my shares. They want me to provide surity with PAN Nos and form 16, which I can not produce being in USA.
In this circumstances what option I have to get duplicate shares
Your advice will be appreciated
Thank you
Ram Khatri

To From,
The Manager, P.R.K.SASTRY
SBI CARD, SBI CARD NO. [protected]
SBICPSL, P.O. Bag No. 24, FLAT NO. 3-E, H.NO. 1-9-630/1,
GPO, SELECT GANGA APTS., VIDYA NAGAR,
New Delhi – 110 001. HYDERABAD – 500 044.
CELL. NO.[protected].

Dear Sir,

I have sent so many mails to your e-mail address of feedback.[protected]@ge.com & head.[protected]@ge.com / by post during the year 2008, 2009 & 2010 regarding my unjustified bills but your people have not taken any action in this regard. You may aware that as per my cheque payment date (1st week of every month on or before 5th ), I use to deposit / drop my cheques on due date. Whereas, after collecting the same, your staf[censored]sed to deposit the same in the bank very lately and penalizing me with late payments etc. I am using your SBI card from 1998 i.e more than 12 years at no point of time I delayed my payment. Moreover, I use to pay the entire amount of credit availed by me during the previous month to avoid any interest at a later stage.

For the last two years, when I was in Bangalore I am facing this problem and the same was brought to your kind notice several times but no action has been taken by your Bank and my unjustified bills are continuing with cumulating interest. This is highly objectionable and not acceptable.

Because of these unjustified bills, I am becoming victim in front of shop owners when I try to use my card which reports as DECLINE.

I am herby enclosing my statement details from June 2008 to January 2011. This statement shows my availed credit upto 15th of every month and date of cheque issued by me. It very clear that there was no delay from my side and the delay if any is from your bank staff not presenting the same in time.

In your statement you are showing some amounts on GST DEBIT & FIN CHARGE ON RENTAL which I don’t know what it was. Hence I have not paid this amount. If this amount is a tax to be paid to Govt. Of India, it is my duty to pay and the same will be paid according in my next bill payment. Kindly clarify in this regard.



Now I vexed with this SBI Card by receiving Phone calls daily from your staff, and getting report of DECLINE in front of shop owners etc., I want to put an end for this by closing my Credit card which doesn’t have any benefit but creating problems between us.

More over though I am paying annual fee of Rs. 500.00, now it is useless as I am unable to utilize the entire credit limit of Rs. 36,000.00. Presently I can able to utlise only Rs. 5000.00 to 6,000.00. Hence I decided to close my credit card at the earliest.

As per the Annexure of my payment details enclosed, the main dispute is M/s SBI is claiming the payment two times for an amount of Rs. 15,750.00 of June 2008 though they received the payment at a late date due to their staff inefficiency. Once this is sort out the entire case will be sorted out.

In view of the above, I once again request you to go though my statement and my record for the last 12 years, and clear the issue once for all. If I have to pay the entire amount as you said in your statement, by giving proper justification from your side, I am ready to pay and cancel my card at the earliest. Kindly sort out the issue latest by this month end so that I can have a peace of mind.

I also request you to inform the person name so that I can explain the case with proper documents and sort out the issue across the table.

Thanking you,

Yours faith fully,


(P.R.K.SASTRY)
02.02.2011
SBI CARD NO. [protected]

To,

General Manager (IT Payments)
State Bank of India,
Ground Floor,B Wing,
Sector 11 CBD Belapur,
Navi Mumbai - 400614


Dear Sir,

I, Amitava Chowdhury, one of your obedient and existing customer of your esteemed State Bank of India, have faced one monetary problem of one of the SBI ATM in New Delhi.

Details are as follows:

On 04th February,2011 at evening 08:45,I have gone for drawing Rs 600/ from SBI ATM (ATM 1515,SBI Shop No. 52,Rajinder Nagar,New Delhi),but after giving all my details like PIN, Cash Withdraw button and all, unfortunately, the Power/electricity has gone off and my Account debited but the cash not dispensed. I am the obedient Customer of SBI for last 6 years and also am willing to look forward also but if the ATM services are like that and my Account debited but the cash not dispensed then I have to think about the status of SBI.

I would like to request you to solve this problem as priority basis and return my money to my Account .

Waiting eagerly for your positive reply.


My SBI Account details:

Name: Amitava Chowdhury

A/C No.: [protected]

Branch: Khoshbagan, Burdwan, West Bengal


SBI ATM Information:

SBI ATM (ATM 1515,SBI Shop No. 52,Rajinder Nagar,New Delhi)












Yours faithfully,

Amitava Chowdhury

A/c No. [protected]

DEAR SIR,
I GOT A CALL 04 MONTHS BACK FROM BANGALORE TO HAVE INTEREST IN SBI RAILWAY CARD WHICH GIVES SOME FACILITIES.WHEN I AGREED TO TAKE A CARD THEN UR REPRESENTATIVE CAME MY WORKING PLACE IIN JAIPUR (RAJASTHAN) TO TAKE ID PROOF FROM ME.HE TOLD ME THAT U WILL GET A CARD WITHIN 03 WEEKS.THEN AFTER A GOT AMESSAGE i.e "Thank you for your interest in SBI Card.Your App No.[protected] is under process.Please give us 21 days to process your application." TILL NOWI DIDN'T GET ANY CARD BUT I GOT A MESSAGE i.e "We regret, we are unable to accept your request for SBI Card at this point of time as it does not meet our internal policy for card issuance." I CAN'T BELIEVE THAT BEING A GOVT EMPLOYEE IF I DON'T FULFILL YOUR REQUIREMENT TO HAVE A CARD THEN GOD KNOWS WHO ELSE WILL STAND IN YOUR REQUIREMENT.EITHER YOU GIVE ME SBI RAILWAY CARD OR SEND ME BACK MY SIGNED ID DOCUMENTS.IN 10 DAYS OTHERWISE I WILL BRING YOU IN TO CONSUMER COURT IN CASE OF TAKING ID PROOF WITHOUT NO REASON

I had applied for Car loan with SBI Savedi Branch, Ahmednagar, Maharashtra on 15/01/2010. The loan agent assigned to me was Nitin L Awachar (mob:- [protected]). I had submitted all the documents asked at that time only. I was told the loan will be approved in 15 days. After following up the agent daily for 3 weeks, I was told that the loan was approved but when I went to bank the branch manager - Mr. Tadke asked me to produce the Home loan status report without which he cannot approve. I had already produced the my home loan statement as asked. The loan agent Mr. Nitin Awachar, had told me that I can take the disbursment today but, that did not happen as the responsible clerk was not available and NO in place clerk was assigned.

How can the loan agents and manager do not know which documents to produce and they ask the customer for new documents at the last moment. I had to cancel my car booking and bear a loss of Rs. 2100/-.

Dear Sir/Madam:
I have noticed several times that the SBI Money Exchange counter at the airport does not give printed receipts of the transaction. I was in a queue and saw that many uneducated/labour class people asking for receipt and the person behind the counter was shouting back at them asking why they wanted. When my turn came i demanded an receipt and he shouted back asking for my passport and made me stand for 10 mins as punishment.
Why are these people not issuing receipts? Is there some illegal transaction taking place? Why are video cameras not put in such key locations?
Pls do something about it.

thanks & regards
Reji

I lost my SBI ATM Debit Card on 3/02/2011 night 11:30 pm. Kindly block the same immediately.
Acct No.[protected]

Sir,

This is to inform you that I have settled all dues of my SBI credit card as instructed by the person Ranjan Singh (said Br. manager SBI crdit card, Jamshedpur) Even finally at the time of last installment he checked his ledger and took the final payment and wrote on my offer letter "NO FURTHER DUES" Now I am getting regular threatining calls that my settlement has been cancelled and I'll have to again settle the said dues.

Sir, I am working in a private sector and monetary I am not able to go for a resettlement.

Pl. do the needful to get rid of these harassing calls.

I shall always be grateful. to you for your kind and early response.

Thanking you,

With regards,

PREM KR. SRIVASTAVA
[protected]
e-mail: [protected]@rediffmail.com

RespectedSir, I wish to inform you that since past 2 years I have not received the SBI Card , even though I informed the matter through phone calls I was charged for the renewed card .You could view the details of my purchases ,if any and ascertian my claim. I have settled the loan taken 4 years back and also paid an additional Rs.550/- inspite of not receiving the card. I had contacted the office through the toll free No. and reported the change of address ,on not receiving the credit card, though the following month I received the statements, I did not get the credit card. Every time they said they will be sending it soon. This was least expected from a reputed bank like yours. This month again I have been sent a statement showing dues of Rs.550/- for renewal without receiving the credit card ,I wish to inform you that I don't need a SBI CREDIT card and to treat may treat my account as closed . And I request you to refund the money unfairly charged by you after thorough search of my payment details. This is not the first time I have requested you to look into the matter. Hope you look into the matter earnestly and do the needful. Thanking you. DEEPA KALAM Card No.[protected]

Hi,
I am Ravikumar, SBI credit card holder ( Credit card number : [protected] )
I had opted for a register and pay option to pay my LIC premium. And before opting for this service I confirmed with the SBI customer care[protected]about the details and they responded that within 3 working days the amount will be credited once you ask us to pay to the LIC.

I asked them to pay the LIC premium of Rupees 48471 on 17th Jan 2011 and the same time it has been debited in my SBI credit card account and it's reflecting in my statement. After 2 days that
is on 19th I checked out with the LIC and they responded that we have not received the amount. Again reached out your SBI customer care and enquired, the customer care executive responded that it will be paid within 72 hours, so please wait and check tomorrow.

Again on 20th when I checked with LIC they said that still they have not received the amount.

Meantime I checked with LIC in several ways to know where the problem is and sent mails to the concern departments and spoke to the customer care officers and I got to know that the amount is not credited to LIC.
So again I reached out the SBI customer care and asked that you say it will take 72 hours but it's more than that and why the amount is not credited? I got a hectic reply that the amount will be credited only on 28/01/2011 that's the date your policy due date. And I asked them that why you people have given a false commitment then ??? and why the account has
been debited even without paying the premium ?

And I asked them to revert the money back to my account, so that I will pay the money through cash directly to the LIC and get my paid receipt and can submit it today as 21/01/2011 is the last day for submission investment proof.

She ( Lavanya - supervisor ) responded me that she will get back to me at 2.00 PM ( 21/01/2011 ) and she will be reverting back the amount.

I didn’t got any phone call up to 2.30 from lavanya , and again I called up the customer care, This time a person called Pavithra had picked up the call , so I asked her to transfer it to Lavanya.
She puts me on hold and said that Lavanya is not available so you can talk to my supervisor ( Sathish ) and transferred the line to Sathish.

I explained the whole story to Sathis again and he puts me on hold for a long time and came back and said that the amount will be paid on 24th of Jan 2011. I.e.) 4 days prior to due date.
I asked him why you people give different response and it’s a false commitment from your end. So please raise a complaint and provide me the complaint number. He responded that the software is in problem so we can’t raise any complaint.

After hearing this I asked him to transfer to lavanya, he puts me on hold and responded that Lavanya is in very urgent meeting so you can’t talk to her now.

I am sure that the below issue will not be resolved immediately and instead I will be losing my money towards tax.

So I had paid my LIC premium through online and submitted the E-Receipt to my finance department and

I had sent an email of the above to the Vice President ( Divya ) '[protected]@ge.com' and i asked her to stop the payment through credit card, because of SBI customer care execuitves false commitment i had suffered and i made the payment to avoid tax.

But i didn't get any response from the vice president . Now my credit card account got debited 48471 and it's paid to LIC. Now it's showing double payment for my policy.

I am really freshtrated and did several follow ups but of no use. For past 2 weeks i am not able to concentrate on my work and totally depressed , it's alomst 50,000 rupees and mentally facing several problems.

I have all the mail proofs i can forward you.

I need the money back and i need compensation ..... they needto understand their fault... proper training needs to be given to the customer care executives.

Pelase help me out

Regards
Ravi