State Bank of India [SBI] Complaints & Reviews

Sir , I have deposited Rs 2 lacks on[protected] under Fixed Deposit in Santhi Colony, Annanagar Chennai-40.My SB A/C No.is [protected].An Employee of SBI Mr.ILLIYAS, approached me that I may have the SBI CREDIT CARD on the security of above Fixed Deposit.Then I accepted and signed in the Credit Card Application Form and I agree the limit may be fixed as Rupees one lack.After one hour I have decided not to avail the benefit of credit card and informed him to cancel the documents.He replied that the documents have already been sent to higher official immediately and it could not be changed now.At present I can not withdraw the amount outstanding in my a/c because the bank have fixed a lien of Rs 1 Lack.The bank officers are not giving any solution or remedy to my problem.Please help me to cancel the issue of credit card and release the lien amount (Rs 1 lack ).
S.SIVANANTHAM.

DEAR SIR / MADAM,

My name is TARA SINGH GAREWAL AND MY Credit card no :- [protected] and my mob no is [protected] .
my query is that the drop box of SBI bank is not functioning properly after droping chq in time it is not reaching in time for reason best known to them and they charges us with interest on that .

i drop chq at andheri -e, vile parle .

pls solve the problem ASAP.

TARA SING GAREWAL.

I am the Saving Account Holder in State Bank Of India (GMB Dept., G'gar).
Many times i have suffered from the irresponsible attitude of this branch. Many of times when i visit the bank for Passbook Entry, the person were not there and others are stating that he wont be coming today and they will not do it, even though the computer was on for that printing. And also many of times They are not providing proper answers...

Please take some action,
Thank you.

dear sir
ihave submited my sbi shares for dematerialisation . but they were returned with objection sig mismatch. and asking me to send an affidavit duly notarised/and signed by my banker which i duty fully followed and resubmitted thesame in sbi visakhapatnam ,. they have acknowleged and send them in doc 1011/360636
but to my surprise they were again returned with the same objection . with same format asking me to resubmit again duly notarised/signed by my banker. how many times ihave to send and again doing the same thing or they have misplaced the affidavit etc. what is tobe done to go to a consumer forum/ banking ombudsman r it will be done whom toapporach. please advise/reply

Pensioner Sri Ganesh Chandra Mukherjee, P.P.O. no. Rly 3937/15131 Rev. was deceased on 04.09.2010 (A/C No. [protected] of Bank Code 0095). Stop payment letter of S.B.I. Main Branch, Jalpaiguri vide no. Jal/Govt./MC/10-11/87 dt. 18.09.2010 to C.M.(C.P.P.O), S.B.I, 83/1A Vivekananda Road, Kolkata -700 006. All relevant papers of his wife Sudha Mukherjee (A/C No. [protected] of Bank code no. 0095) have been despatched from Jalpaiguri vide no. Govt./64/10-11 dt 04.10.2010. Even my messenger attended on the said office in Kolkata on 03.12.2010. Accordingly again the stop payment papers were sent by me to the office in Kolkata on 09.12.2010 by speed post. But no reply or action has been taken yet. Moreover one reminder was issued on 18.11.2010 by speed post. No reply has yet been sent by the C.M. The incumbent is in acute financial crisis.

sir

Yesterday i.e 14 december 2010, I booked one ticket from New Delhi to Rupnagar via Train No.12057(old train no.2057) i.e UHL JANSHATABDI worth Rs.142 by online IRCTC facility trough my SBI ATM cum Debit card. When I saw the mini statement of my A/C there were two transaction of Rs.142 each to POS PRCH but only one ticket has been booked so one transaction is extra. My A/C no. is [protected] in SBI branch Rupnagar, IIT Ropar where I am student.

So plz sir return my Rs.142 to my A/C as soon as possible. The details of my failed attemts at the time of online bookimng of ticket on 14 december 2010.
Pnr Number: 0Transaction ID: [protected]Train No: 2057

Pnr Number: 0 Transaction ID: [protected] Train No: 2057

Thanking you

yours sincerely
Vikas Aggarwal

HI
IRCTC have approached me over Telephone from Chennai about SBI Railway Card and accordingly nextday one of IRCTC agent came & collect relevant documents/photograph with the application in Mumbai. He told me Card would be provided within 15 days.Afterthat I have not received any call or issued with SBI Railway Card.I will not be responsible for any transaction/loss made on the card (if issued) since I have not received the Card till now.
Details about me,
Name : Balaji S
DoB: 17/07/1988
Email: [protected]@yahoo.co.in
Ph: [protected]

From:
Name: Ajesh Kumar Tandon

Address: 1427 Urban Estate Phase-II Jalandhar City-144022 Punjab


Date: 30-Nov-2010 By speed post & email

1 Managing Directors
Shri K. Ashok Kini
Shri T. S. Bhattacharya
State Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021,
E-mail: helpline.[protected]@sbi.co.in

2. Gautam Bose
Chief Operating Officer/Managing Director
SBI Cards & Payment Services Private Limited
Registered Address:
State Bank of India,Local Head Office 11 Parliament Street, New Delhi 110001
From BSNL/ MTNL Lines –[protected]
From all other phones – 39 02 02 02
feedback.[protected]@ge.com
3. General Manager
State Bank of India,
Local Head Office,
Sector-17-B,
Chandigarh-160 017.
E-mail:
helpline.[protected]@sbi.co.in
Toll free No.[protected]/[protected]
Helpline Tel no.[protected] / 2707390
Fax no.[protected]/2720234
4. Deputy General Manager (Customer Service), at the Corporate Centre at Customer Service Dept., State Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021,
Telephone No.[protected] ,[protected], 22740431,22740433
Fax no.[protected].
e-mail address - dgm.[protected]@sbi.co.in.
5. Shri Om Prakash Bhatt
Chairman
State Bank of India
State Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021,

[protected]

[protected]@sbi.co.in

6. Shri R. Sridharan
Managing Director &
Group Executive
(Associates & Subsidiaries)
State Bank of India, State Bank Bhawan, 4th floor, Madame Cama Road, Mumbai-400 021,
[protected]
mdge.[protected]@sbi.co.in
7.
Vikrant Narang (previously Area Sales Manager at SBI Cards S.C.O 72-73 Sector 8C ,Chandigarh Chandigarh phone number[protected], +91 [protected] and Incharge of Jalandhar and told by State bank of India Jalandhar as officer in charge and responsible for addressing and resolving complaint and delivering justice at local level and now promoted for his meritorious services and sent to Secunderabad . Vikrant Nagpal was boss of Ajay Markan and also guide of Kamal Kishore Abbey)

103,105 ,1st Floor, Ashoka Bhopal Chambers ,Opposite Anand Theatre ,S.P.Road
Begum Pet, Secunderabad-500003 Phone[protected]
Vikrant.[protected]@ge.com
8. Choudhary
Current Area Sales Manager
SBI Cards Chandigarh who has replaced Vikrant Narang and current boss of Ajay Markan and also guide of Kamal Kishore Abbey)
[protected]

9. Kamal Kishore Abbey
Assistant Manager and In charge for Sale and Service of Credit Cards
State Bank of India Main Branch Civil Lines Jalandhar City-144001 Punjab
Phone Number ; +91 [protected],[protected]

10. Roor Chand
Reporting Authority and Senior Officer of K.K. Abbey
State Bank of India Main Branch Civil Lines Jalandhar City-144001 Punjab
11.Promila Sharma
Chief Manager
State Bank of India Main Branch Civil Lines Jalandhar City-144001 Punjab


12.Ajay Markan
(Code 193376 Previously Branch Relationship Executive SBI Cards who was in charge for Sale and Service of Credit Cards and was assigned a whole time chair and counter besides the official seat of Kamal Kishore Abbey at
State Bank of India Main Branch Civil Lines Jalandhar City-144001 Punjab and now promoted for his meritorious services and sent to Chandigarh, and who willfully and deliberately along with Kamal Kishore Abbey kept waiting in State Bank of India Main Branch Civil Lines Jalandhar City although Kamal Kishore Abbey had stated an appointment for me has been fixed with him during his special visit from Chandigarh




Sir,

Subject: Harassment due to Abusive Recovery Practices,

Your bank/company had allured me and issued your State Bank of India's (SBI Card's) credit card. Presently credit card Number is [protected]. I have been meticulously and regularly asking your bank/company to submit your bills in original and paying amount of credit card upon receipt of bills.

2. I and nearly half a dozen officers of your bank have exchanged frequent telephonic talks, SMS's and emails letters, and representations in person, in connection with payment of your undue claims, my unresolved complaints and grievances.

3. I have been paying, however, I have declined to pay back amount charged to my account which is not relating to my actual use and charges, penalties, taxes etc levied for no fault on my part.

4. Since your frequent SMS's, emails, abusive and insulting telephone calls are causing me undue harassment, mental and emotional tension, inconvenience, expenses, agony, waste of my costly time and discomfort in addition to defamation, I have decided to initiate legal action under Banking Ombudsman Scheme 2006 or The Consumer Protection Act 1986, in addition to filing FIR's against the defaulting staff and recovery agents of the bank.

5. I add that Bank is indulging in unfair trade practice, illegal means and extortive approach. It has grossly violated and continues to breach:

A] Code of Bank’s Commitment to Customers of BCSBI

B] Fair practice code and collection policy mandated by RBI

C] Under mentioned master circulars of RBI on Credit Cards:

a. RBI/[protected]/32
DBOD.FSD.BC.17 / 24.01.011/ 2007-08 dated[protected]

b. RBI/2008-09/39
DBOD.FSD.BC.6/ 24.01.011/ 2008-09 dated[protected]


D] Judgments and directives of hon’ble SUPREME COURT OF INDIA in following cases:

a. Criminal Appeal arising out of SLP (Crl.) No. 4935 of 2006
ICICI Bank versus Shanti Devi Sharma & Others.

b. 2007 (2) MLJ 854 (SC) Manager, ICICI Bank Ltd versus Prakash Kaur & Others dated[protected]

E] Various provisions of The Consumer Protection Act 1986

F] Provisions of IPC and Cr PC

6. Before I initiate action against the bank, its staff and recovery agents, I finally call upon you to:

A] Stop calling me on phone or mobile or in person by your staff or recovery agents. You should now communicate to me by written letters duly signed and under the original seal of your bank/company and mentioning the name with sirname department designation, office address with pin code, office phone number with STD code, official mobile phone number and email of the competent person who signs the letter, only at my above address followed by emails. Letters be sent by registered or speed post only.

B] Provide me by speed post and also email within 15 days of receipt of this notice following details of outstanding dues if any:

a. date of debit

b. full and exhaustive details of claim with justification.

c. amount of claim.

d. supporting proof to substantiate each claim.

e. Pending bills in original which have not been supplied till date by you despite unlimited number of reminders by telephonic calls, letters, and representations in person.

7. In case if I do not receive details as above within time limit stated hereinabove, I shall presume that the Bank has no claims outstanding against me in their records. Please do not use abbreviations which a common man cannot understand. As per my understanding from incomplete records of your bills I have nothing to pay to the bank towards use of your card.

8. I reiterate that, I believe in fair dealings which and I have done my level best by giving unlimited number of representations to your bank/ company and I am prepared to pay to your bank/company the actual amounts spent by me and excluding the amounts which is not relating to my actual use and charges, penalties, taxes etc levied for no fault on my part.

As already communicated to employees of your bank/company, I am not interested in settlement of any amount or pay less than what is due from me.
As prescribed by Reserve Bank of India, you have to supply the credit report by charging up to a maximum amount of Rs.50.00 (Rupees Fifty only), accordingly enclosed herewith is the cheque number 041991 dated 30-Nov-2010 drawn on Union bank of India Jalandhar for Rs.50.00 (Rupees Fifty only) towards supply of my credit report, if any, filed by your company in credit rating agency e.g. CIBIL, by registered or speed post only, so as to reach me within seven days from the date of submission of this communication in your local office at my location. You shall also confirm in writing that your company's fee structure is Rs.50.00 (Rupees Fifty only) or less than Rs.50.00 (Rupees Fifty only) for the supply of credit report.
If you have submitted my credit report, to any other credit rating agency, other than CIBIL also, you shall confirm it in writing by letter under the original seal and signature of the competent employee of your company as explained above and you shall ask for the fee mentioning the amount of fee and the same shall be deposited by me on hearing from you at your local centre at Jalandhar for the supply of the certified and original copy of such credit report by you by registered or speed post only.



Ajesh Kumar Tandon


Enclosed: As mentioned above; cheque number 041991 dated 30-Nov-2010 drawn on Union bank of India Jalandhar for Rs.50.00 (Rupees Fifty only)

Dear sir,
my self is milind sudame,have a sbi credit card no[protected].had settel the account(no[protected]).for 21500/-.1.jan09-cash-reciept no[protected]/-2.feb09-chq-chq no-515109-amt-7000/-3.mar09-chq n[protected]amy-7000/-4. mar09-chq no-515111-amt6000/-..
problem is that first three payment transaction is cleared,but last chq payment of 6000/-.thise chq no-515111. was not been present in my bank accont.thise was not my fault.after long disscusion with sbi main branch delhi,they promise me to validate your settelment after you paying the ballance 6000/- amt by cash .i had made the cash payment of 6000/- on date-31/08/09 against reciept no[protected].from my end i am fullfiling the all payment to you.so please close down the my accont ,&give me the NO DUE CERTIFICATE. as early as possible.also do not call me on my land line no(your agency people disturbing me very harrashely).also dont send me the statement also.DO LOOK INTO THISE MATTER SERIOUSLY&RELIVE ME FROM THISES SENORIA.

THANKS&REGARDS
MILIND SUDAME
[protected]

Deepak Jain to dgm.customer, sbicomplaints
show details 10:30 PM (16 minutes ago)


i want to know that what necessary steps were taken agnist my complaint till now.


On Fri, Jun 4, 2010 at 2:29 PM, <dgm.[protected]@sbi.co.in> wrote:

LHO BHUBANESHWAR
The mail was forwarded earlier also. It appears that the grievance of the customer has not been redressed .Please look into the matter again and arrange for immediate redressal of the customer's grievance under confirmation to the Corporate Centre.
DGM,Customer Services,
State Bank of India
Corporate centre, Mumbai
[protected],22740432,FAX 22742431
----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 06/04/2010 02:28 PM -----
From: Deepak Jain <[protected]@gmail.com>
To: "dgm.[protected]@sbi.co.in" <dgm.[protected]@sbi.co.in>
Cc: help.[protected]@sbi.co.in
Date: 06/03/2010 08:48 PM
Subject: Re: Fw: Complaint agnist the nabarangpur main branch staff regarding misbehave and illtreatment







As i had not received any status of the action taken agnist the staff, so i am going to file a suit agnist SBI nabarangpur Branch.

On 5/22/10, dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> wrote:
Bhubaneswar LHO.

Please attend to the grievance forwarded. The customer may be
advised of the steps taken for redress. Please advise us when the grievance is
redressed.
DGM, Customer Services
Corporate Centre, Mumbai
----- Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 22/05/2010 04:05 PM ----- From: Deepak Jain <[protected]@gmail.com>
To: "dgm.[protected]@sbi.co.in" <dgm.[protected]@sbi.co.in>
Cc: help.[protected]@sbi.co.in
Date: 20/05/2010 08:20 PM
Subject: Re: Fw: Fwd: Complaint agnist the nabarangpur main branch staff regarding misbehave and illtreatment








Respected sir,
I had complained against the nabarangpur sbi branch staff and branch manager on 01.04.2010 , but still now i think no action has been taken. If you don't take any quick action aganist them then i have to take some legal actions agnist the branch.

Regards

Deepak jain
Nowrangpur
[protected]


On 4/23/10, dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> wrote:
LHO BHUBANESWAR

FORWARDED FOR QUICK ACTION PLEASE ......

DGM,Customer Services,
State Bank of India
Corporate centre, Mumbai
[protected],FAX 22742431


-----Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 04/23/2010 12:22PM -----

To: dgm.[protected]@sbi.co.in
From: Deepak Jain <[protected]@gmail.com>
Date: 04/21/2010 09:45PM
Subject: Fwd: Complaint agnist the nabarangpur main branch staff regarding misbehave and illtreatment


LET ME KNOW THAT WHAT NECESSARY ACTIONS WERE TAKEN BY THE CONCERN DEPARTMENT TILL NOW. NO REPLY HAD BEEN RECEIVED TILL NOW. PLEASE TAKE NECESSARY ACTION AGNIST THE BRANCH'S STAFF.

REGARDS

DEEPAK JAIN
MOBILE.[protected]


[protected] Forwarded message[protected]
From: Deepak Jain < [protected]@gmail.com >
Date: Apr 11, 2010 10:37 PM
Subject: Re: Complaint agnist the nabarangpur main branch staff regarding misbehave and illtreatment
To: "help.lhobhu" < help.[protected]@sbi.co.in >

LET ME KNOW THAT WHAT NECESSARY ACTIONS WERE TAKEN BY THE CONCERN DEPARTMENT TILL NOW.

REGARDS

DEEPAK JAIN
MOBILE.[protected]

On 4/5/10, help.lhobhu < help.[protected]@sbi.co.in > wrote:

Dear Sir
Thank you for getting in touch with SBI .
Your complaint has been forwarded to the concerned department for necessary action.


Thanks & regards

SBI HELPLINE
LHO BHUBANESWAR
----- Original Message -----
From: Deepak Jain
To: help.[protected]@sbi.co.in
Sent: Thursday, April 01, 2010 9:14 PM
Subject: Complaint agnist the nabarangpur main branch staff regarding misbehave and illtreatment


please find the attachment.


regards

deepak jain
nowrangpur
[protected]

Dear sir,

Yesterday ,on 12th, December, 2010, I had kept my SBI ATM card in my purse which has been stolen by somebody .Now I want to block my SBI ATM card & stop withdrawal of money

so I request please kindly block my SBI ATM card.

DILLIP KUMAR PARIDA
SBI A/c No-[protected]
Jaganath pur Branch,
Bhadrak,
Pin-06784,
orissa

dear sir,
i am customer of sbi bank having saving account no [protected]. sir i had lose my A.T.M card and i submit application three time in sbi branch but they do not understand customer problem.i am a student of MBA studying in meerut and cant come daily for complaint that make a ATM card.now i will go there when they will call me otherwise i will clossed my account
please help me sir
my email id- [protected]@ibibo.com
mob- [protected]

To,
The Genral Manager,
stste bank of india

Subject:-many complaint but no action by SBI my complaint no-AT-[protected],,,No cash given by ATM but cut the money in my account
sir,

I have compalint many time but your bank no action of my complaint .If you have no action my compalint till dated-12/12/10 i have close my account in your bank ...
your bank no good response and no justice becaquse after many time not give my money.

I infrom you that i am custumer of your bank SBIindri(karnal) my NAme-Manish Kamboj my account no-[protected] and branchindri(karnal)haryana and ATM[protected] .
(30/11/10) i use ATM(Punjab National Bank ATM of Karnal)andcomand for 5000/-Rs. but ATM not give money and the cut the balance of myaccount ...
i requuist you plz send the cut money of my account resend in my account

after this i go to the brach indri and compalint this matter .

i requist you plz send urgent my money in my account .
This is fault of the ATM .

plz action my compalint ...
Thanking you
Manish kamboj
M[protected]

Frequent disturbance from Cr card collection centre staffs in spite no dues and my card de activated suomoto in june2010.I have sent sent several email and made telephone to the customer service AVP/Sr Manager.In fact I have brought this issue to CHAIRMAN /CGM-PB / DGM Customer Service,SBI Hqrs Mumbai.This issue is Pending for the past 10 months from Feb2010 and no Responsible Official from Sbi Cr card can meet me and Explain with relevant Records to prove any dues.
My Cr Card no Is [protected].
Thank you and await yr advise-Jayaraman,Chennai [protected]/24800960

DEAR SIR,
I, SAHEB-E-ALAM ANSARI HAVE BEEN WORKING/LIVING IN U.A.E. ON WORK PERMIT/VISA SINCE 15.07.2010 BEFORE CAME TO HERE I HAD SUBMITTED SO MANY APPLICATION FORM TO APPROVE MY U.A.E. MOBILE NUMBER FOR THIRD PARTY TRANSFER. EVERY TIME THE BRANCH MANAGER TAKE BUT NOT GAVE ME RECEIVING OF THE APPLICATION. NOW I WANT TO SEND MONEY FROM HERE TO MY FATHER'S ACCOUNT NUMBER BUT DUE TO NON-APPROVAL OF MY U.A.E. MOBILE NUMBER TILL DATE I CANNOT TRANSFER THE MONEY. PLEASE HELP ME.
THANKING YOU.

SAHEB-E-ALAM ANSARI
ACCOUNT No.[protected]
STATE BANK OF INDIA
MEERAPUR BRANCH
BRANCH CODE - 11511
ALLAHABAD - 211 003
UTRA PRADESH, INDIA

SBI - Credit card division is taking documents and all the information and assuring to give a credit card. After application, the credit card application is rejected. However on corresponding with the Credit Crard division the ground of rejection is not intimated or given to the customer. These credit card division based on our documents provided , a verification call is received, which is also carried our properly and after some days the card is rejected. This issue is happening since long and with many of the individuals. These people are not even discloing the reason for rejection. If the people are not meeting the criteria then why they are collecting the documents and other personal information. Even after carrying pout the verification the applications is geeting rejected.

Thsi is a nto a specific case and its been their practise with many of the individuals

I paid my bill of Rs 455 ( Bill no: [protected] ,Bill period: 21.08.10 to 20.09.10) using my SBI debit card of State bank of india Agartala Bazar branch on 23rd sept'2010 to vodafone (kolkata).
The transaction was successfull.But when I go through my bank (state bank of india ) account I found that the above mentioned amount was debited twice from my account.I have informed Vodafone regarding the problem. They have replied rather confirmed that they got the payment for once. I have attached the transaction receipt from Vodafone, pdf form of my account statement and the confirmation email copy to the bank on 9th october 2010.The bank official said that they will be working on it and the rest amount of Rs 455 will be automatically credited to my account.After waiting 15 days from then i.e on 25th october'2010 I went to the bank again and on that day a complaint was lodged in their system directly by a bank official. The system generated a CMS no: AT [protected] with the status as referred. After 10 days i.e on 9th November,2010 I again went to the bank and the status seems that the bank is contacting with the vendor (Vodafone) for the details.Then I contact with the Manager regarding my problem and again submitted the same document with an application for fast processing and also take a receive copy of the same.
Today is 10th December,2010 and till the money is not credited to my account and there is no response from the bank regarding the same.

My card number[protected] is against a term deposite in SBI HAL branch Bangalore. Through a letter dated[protected], Customer Services stated that the status is changed and hence card will be deactivated.

It is to state that the term deposite in the bank remains the same and please inform what is the threat you have perceived?
The card has been deactivated and this action has no justification.
I expect a satisfactory reply.

Regards
K M Udupa

Sir,

1.I have a jointt a/c in SBI (Code No 8025), Defence Colony branch. My a/c No is [protected].

2.I had deposited a Cheque on 04 Oct 2010 in the same SBI branch "Bank Cheque Box". However the amount is not yet credited in my bank a/c. The details of the Cheque are as under:-
SBI, Rangapahar Cheque No 836391 dt 21 Sep 2010 for Rs 500/-

3. Three times I went to the SBI branch to enquire the status of my cheque. However nobody including the Branch Manager could give me a satisfactory reply. Every time they say,"we will check and let you know".
4. can you kindly help me?
With warm regards, Lt Col (Retd) R Varadharaja Perumal.

I have SB account in SBI NAL Branch, I have online banking facility and I used to do most of my transaction using it from past 3 years. I used to do transaction only in office PC or house PC. But on 11 may 2010 onwards problem started 1000 Rs has been debited from my account on that day to some unknown account. Ref is " TO TRAMSFER -UTR= SBI[protected] BENEF A/C [protected]". Similarly on 7 jun 2010 Rs 2500 and 28 jun 2010 Rs 4000 has been debited. This I came to know only after Rs 4000 has gone. I complained to one of the SBI official of our branch he was unable to trace the account no and told to complaint to cyber police. Then I mailed this to cyber police but I dont know wether they recieved my mail or not and finally I contacted Technical support for online banking in the net, those people took my complaint and gave complainrt no. when next time I called them they told phishing is going on. Until now I dont know how and where my money has gone. I have taken new pass word and afraid to use. From then on this transaction has stopped but still I have not able to get back my money or the reason How I had lost it.