State Bank of India [SBI] Complaints & Reviews

Dear Sir,

My brother (Rajesh Kothari) has booked hotel through SBI Credit Card in offer of Rs.8000.00 when Hotel Naini Retreate has given confirmation for the same and given date 08th Sept 2010 to 10th Sept 2010. when he is reaching to hotel the person was says we have taken booking for our other hotel. Now, hotel rent for Naini Retreate is Rs.14000/day (approx) while they have sifted him in Rs.100/day hotel.

Regards,
Ritesh

This card was offered to me by one of your agent saying that there is not any processing or maintenance fee for this card under some scheme, but at the time of verification I requested the officer to put my application on hold as there was some deviation in the offer given to by the agent and the verification officer. In spite of that request of holding my application, the card was processed and was sent to me on my communication address, but because I was not in town I was unable to receive it. Finally I denied for the card when an executive from SBI ([protected]) called me to confirm the address for re-dispatching the same. Out of my surprise I received the message from LM-SBI Cards today on my number (+91 [protected]) of the amount due on my credit card which I have already denied.

My Details:
DOB - 24.01.1985
Mob: +91 [protected]

From,
Mr. Baiju k.p
Acc. No. [protected]
Kotamam branch
Eranakulam
Kerala

To,
Customer service section
State bank of India.

Sub; complaint about service of Nagarbavi second stage branch, Bangalore. Branch code: 11819
Respected sir,
I am a lecturer of KTG college of nursing. On 16/11/2010 I went to state bank of india, Anjana Nagar branch, Bangalore for the money transaction to account numbers [protected] and [protected]. Because of the system failure I cant able to do my transaction there. They gave an explanation that there system had some complaints so that transactions to other branchs is not possible for one week.
This made me to move to the other nearest branch of SBI.

I reached at Nagarbavi second stage branch (code: 11819) at 10:45 am. When we reached there itself we enquired whether the other branch transaction is possible there or not. They gave us an answer that its possible their and instructed to take a token and wait for the call. We took the tokens 66 and 67 and waited there for one hour . When they called our token we approached the counter no. 2 But when the person in that counter saw the paying slip that we collected from Anjana nagar branch, he refused to give me the service. When I asked about that she gave an explanation that the system got some failure. But the transactions of other people who reached before and after my chance got there services and they did their transactions. When we asked about more explanation she refused to say anything and in a rude way told me to meet the manager.

So I moved towards the manager expecting he will solve my issue. The way the manager behaved to me is so embarrassing. He interacted with me very rudely saying that he cant do anything for me and he is not supposed to give services for other SBI branch account holders. He continued that the employees here in this branch are meant for working for mother branch account holders. when I requested him to behave in a polite way he shouted, saying that he can able behave like this only and challenged me to complaint at anywhere regarding this. He did all this in front of other staffs and customers of bank.
Finally I moved to Magadi branch and did my transactions there.

As an SBI account holder whether I deserve this type of harassment at their banks? Why they refused to give me services? In the advertisements of SBI they are giving various attractive captions like “banker of Indian people”, “always with you”, ”the only pure banking”.. etc. What is the similarity in this captions with their services? If they are not able to give services to their account holders how they became “the banker of Indian people”. They refused to give the services that all banks should provide to their customers as per banking laws.

I requesting you to consider my complaint and help us to get good services from SBI branches that I mentioned above.
Your’s faithfully
Baiju K.P.

Sir,
This is about 3-4 months back when I had received call from SBI Credit Card Division requesting me to apply for a credit Card. Initially I refused as I already hold two cards. To lure me this executive assured a minimum of 3 lacs credit limit just on a payment of joining fee of Rs. 500/- (without mentioning taxes extra). This really seemed somewhat worth applying for. So I went ahead and applied for it, submitting all the relevant papers. Thereafter ppl from the bank visited my home and office address for verification. Once that was done I got the cards along with add on cards in about a month's time. To my shock and surprise the credit limit offered was a meagre Rs. 32,000/-. This was so embarassing. When I raised a complaint on this and wanted to cancel all my cards, some executive Ms. Selvy at the customer care assured to take up the case and assured that the joining fee would be reversed and also pleaded that I continue with the card. I even got a call from the cards division in Chennai stating that the complaint would be registered against the executive and that someone from the division wold call up informing the enhancement of my credit limit. Based on this information, I used my card for fuel purchase worth Rs. 1200/-.
Even after my repeated complaints I am yet to get any statement from SBI.Some days later I just got a message on my mobile that my joining fee is payable by the due date. When enquired I was told that the same has been reversed and that I need to pay only Rs. 1230/- for my fuel purchase. Now where has this Rs. 30 come from when it is clearly stated that there is 0% surcharge on fuel purchase above Rs. 400/-.
Today when again I got a call from Chennai on my complaint mail, I requested the executive to cancel my cards. On this I was once again handed over to the closure supervisor at Chennai - Ms. Selvy and she advised me to apply for a credit enhancement after four months. Why should I waste my time and apply for this ? It was SBI who came looking for patronage and not us going over asking for cards. Firstly I was fooled into applying on false assurance and now I am to apply for enhancement. Over the discussion, God knows what went through this female's mind and she started to laugh. Aint this something really humiliating ? I am making a complaint and the staff on the other end finds it so funny. Now I am not going to pay for even my fuel purchase unless this lady calls up and apologises for her behaviour.
I do hope you will look into the matter and do the needful.
Awaiting your response.
Rajiv Lakhotia
Hyderabad
[protected]
[protected]@ hotmail.com

DEAR SIR ,


SUB- DEDUCTION AMOUNT FROM ACCOUNT ,

Sir i visited ATM of state bank on 15 Nov. and i tried to withdrwal Rs 1000 but there was no response that atm nither slip nor amount.than some said there is network problem now sorver is down right now. then i tried to another atm of indian bank again i tried to withdrawal rs 1000 now that time i received only slip ( error masg was TRANSACTION DECLINED RESPONSE CODE-070 CONTACT BANK )
ATM ID- S1AJ0161 RECORD NO- 3666

I NEEDED SOME AMOUNT SO AGAIN I TRIED TO WITHDRAWAL FROM HDFC ATM OF JANKPURI NEW DELHI

AGAIN I DIDN'T GET ANY AMOUNT
neither any amount nor slip at the time of 10:40 am on 15 nov 2010

after that next day i saw mini statement, show 1000 rupes withdrawal on 15 nov

I enquried to helpline no. and i complaned my complan no- AT[protected]

so please kindly help me sir,
name - rajesh kumar sharma
my account no.[protected]

account branch name - marhowrah (saran)
mobile no- [protected]

DEAR SIR,

PLEASE REFFER TO ACCONT NUMBER [protected] ANPARA BRANCH. I HAVE TRIED WITHDRAWAL FROM PNB ATM AURANGABAD BIHAR ON 10/10/2010 BUT TRANSACTION WAS SHOWN FAILURE INSTEAD MY ACCOUNT HAS BEEN DEBITED RS.10000 (TEN THOUSAND).
PLEASE LOOK INTO MATTER SERIOUSLY AND REVERT BACK MY DEDUCTED AMOUNT AS SOON AS POSSIBLE.

Regards,
Rajiv Ranjan Singh
mobile number _ [protected]
email [protected]@yahoo.com

1. Please refer to my SBI, Binnaguri Cantt, Jalpaiguri (WB) DSP Account No [protected], Name:Nimai Ch Mondal/Mrs Sima Mandal.(HQ 20 Mtn Div, c/o 99 APO).

2. It is submitted that a sum of Rs 5000/- has been erroneously deducted from my account while withdrawing a sum of Rs 5000/- from Axis Bank ATM, Binnaguri Military Station on 04 Nov 2010 in between from 1322 hours to 1325 hours vide my ATM card No[protected]. I am surprised to received the SMS from BZ-CBS-SBI that intimating the following deductions have been made :-

(a) On 04 Nov 10 (1322/1323 hours) - I have been withdrawn Rs 5000/-
and the same deducted is correct.

(b) On 04 Nov 10 (1324/1325 hours) - Amount not withdrawn, but Rs
5000/- is erroneously deducted from my account. And also confirmed
from my account that the deduction made is incorrect.

3. In view of the above, may I request you to kindly register my complaint look into the matter, so that I can get back the money at the earliest please.

Sir,

I collected an SB a/c opening form from SBI A.D.B branch Bellary on 3 rd november. But the concerned officer is not there til the date

Today(15/11/2010) I asked the status of my card(Appli No. B[protected]). Already there are 2 credit card statements has been generated for payments. The fact is I am yet to receive my credit card, PIN numbers and any statements. Now I feel any how the recovery man can find out wherever I am on the earth to collect money for "UNDELIVERED CARD" .

To whomsoever it may concern:
A real story drama of “Undeliverable Card” made by SBI card and Firstflight Courier and still running more than 100 days only in Gurgaon and Chennai.
Special technique: Making insufficient address from sufficient address.
I
I have opened a savings account and deposited Rs 21300/- to the Nanganallur SBI Branch on 18th August 2010 after the assurance of Gold Credit Card Scheme. After all verifications with originals of my driving license, ration card and pan card etc., I have opened and got my savings account passbook and deposit certificate. Mr. Prakash of SBI Nanganallur Branch has serviced and assured me that my card will be reached to my residential address within 10 days.
Details: SBI savings account:[protected], Nanganallur Branch, Chennai-600061. Application form no. B[protected].
Firstflight courier : Consignment number: CC6587026 and again given umpteen number of times address and mobile numbers, the 2nd time: Consignment number: CC7043896.
SBI has started their usual extraordinary service and they told me and also SBI card portal shown that your Gold Credit Card will be dispatched within 10 days. However, I appreciate the SBI way of telling 101 reasons for 101 days to the customers and really SBI’s thought provoking way of answering illogical reasons are highly appreciable.
I have undergone more than a baby delivery pain during these 100 days of delivery and till date no sign of relief of delivery pain. However, I would have told address of my residence to umpteen number of people and answered umpteen number of calls of SBI and made many personal visit to SBI branch , Nanganallur. SBI Card staff has come twice to my residence for residential verification. In spite of all verifications, and repeatedly told to concern people about my address with mobile numbers still my address is insufficient.
I really got fed up and sickened to find out the way of making my address at least sufficient if not anything in my life.
Hence I would like to know the SBI way of making “Sufficient Address”. However one of my friend suggested that make somehow due of Rs.100/- to SBI and it will make any insufficient addresses will immediately will become well known address not only to SBI but also for the entire neighborhood community.


Consignment Number : CC6587026
Date Serving Location Status
09-Oct-2010 Gurgaon Despatched From Origin
09-Oct-2010 Delhi Arrived At Hub
09-Oct-2010 Delhi Despatched From Hub
11-Oct-2010 Chennai Address Insufficient
13-Oct-2010 Chennai Party Not Available
14-Oct-2010 Chennai Address Insufficient
22-Oct-2010 Chennai Departure From Destination (RTO) - Address Insufficient
Second Time
Consignment Number : CC7043896
Date
Serving Location
Status
30-Oct-2010
Gurgaon
Despatched From Origin
03-Nov-2010
Chennai
Address Insufficient
04-Nov-2010
Chennai
Address Insufficient
09-Nov-2010
Chennai
Address Insufficient
10-Nov-2010
Chennai
Address Insufficient
11-Nov-2010
Chennai
Departure From Destination (RTO) - Address Insufficient



I would like to know the logic of the following observation by your Chennai Staff:
On 13th October shows “ Party Not Available”
On 14th October shows “ Insufficient Address”
I was very much available on 13th October 2010 at the above mentioned address. How come the much verified residential address for Credit Card becomes “insufficient” for more than a month with this current mobile world.
The second consignment CC 7043896 is also says the same old story inspite of providing a more details with land mark to Chennai Office.
I really do not understand the logic behind these logistic errors.
I feel that many reasons would have not taken place and would have delivered a month ego if the real interest has shown a little.
I really interested to know the SBI way of making insufficient address to send a “Gold Card” because after 100 days effort still maintaining the status of showing “ will be dispatched within 10 days”.
No wonder a SBI recovery man may soon will find out wherever I am on the earth to collect non payment for my credit card payment for running 100 days of “Delivery Card” produced by SBI Card and Firstflight Courier.
I solicit your cooperation to make my address at least “Sufficient” to relieve my all delivery pain in future.

Dear sir,
on date 3.11.10 an amount of 45999 rupees debit from my account at the time of shopping but transition was time out.so the amount was not added to the shopowners account.already i complained in sbi .but still 11 days gone they are not taking any action against my complain.

my sbi complain no: AT[protected]
my mob no:[protected]
email :[protected]@essar.com
my name :Debasis Behera
account in sbi hazira

Dear Sir,

I have an savings account [protected] in SBI Dowlaiswaram branch. I have also having home loan in this branch [protected]. I was send notice from SBI RASMECCC&SARC, Rajahmundry to pay the irregularity amount pertaining to the housing loan for Rs. 3622/- vide letter Dt. 11.11.2010 recived on 12.11.2010. According to the reciept of the notice, an amount of Rs. 3650/- was paid to the credit of my home loan account on 13.11.2010.

For all that, my friend has deposited an amount of Rs. 2000/- on 11.11.2010 to the credit of my savings account to attend my domestic needs. But, the amount was credited my account and shown as NO FEE and shown the balance is Rs. 2568.00- instead of Rs. 3000.00+above. Whenever, I try to drawn the amount from SBI ATM, it shows the slip as response code is 070.

The reasons for locking my ATM operation is not known to my self till now and no one have responded on my oral complaint and ignored my requests even contacted the persons responsible and i am very dipressed to such incident occurred, unlocked my ATM without any intimation which is very cruel and harassing manner.

Hence, requested to take tangible action and do justice. Thanking you

Yours faithfully

P. PADMA RAO, Cell No. [protected]
email I.D. - [protected]@yahoo.co.in

I had sent the below email to two different times but yet to receive any response from SBI

From: Naveed Khan <[protected]@yahoo.com>
Subject: Fw: <AUTO> 'CaseID=[protected]' SBI Provides Insecure Online Service
To: services.[protected]@ge.com, [protected]@ge.com
Cc: feedback.[protected]@ge.com
Date: Monday, 1 November, 2010, 1:19 PM

From: Naveed Khan [[protected]@yahoo.com]
Sent: Sunday, Oct 24 2010 10:03AM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Subject: SBI Provides Insecure Online Service

Manager- Customer Services,

I am a SBI Gold & More Card customer who recently signed up with SBI. I received my card only yesterday upon which I registered myself to your online services. Today morning at 9.00 AM IST to check my outstanding and due date I decided to login to the SBI website with my login credentials. It was then I got the shock of my life when your summary page showed that I owe your bank an amount of Rs.47694 while it was only 550+ till yesterday. I just could not come out of this shock for about 15 mins because the name on the account was Naveed Khan. I felt completely cheated and was regretting for sigining up with SBI to have only become a victim of fraud.

On further investigation I realized that though the name on account matched with mine rest of the details didnt. The last 4 digits of the card # was different, the mobile number was different and the place was completely different.

This seems to be a different Naveed Khan in total but what is concerning me now is that someone sitting somewhere else might be accessing my account. I will be contacting my lawyer to give you a legal notice on info security breach and to claim a compensation. I demand and immediate action. If required I will not hesistate to publish this mail on web.

You guys have already spoilt my Sunday. Please do not call me!! All communications will be done thru mail on this regard to have everything documented.

Regards,
Naveed

Sir, I have withdrawn cash Rs.40,000/- from SBI ATM, Dinhata Branch, Cooch Behar on 09/11/2010 in a three times i.e. Rs.20,000/-, 5,000/-and 15,000/- respectively. When I opened my account's mini statement using SBI ATM Dinhata branch under cooch behar Dist on 09/11/2010. Seeing the same statement i surprised. In my account statement twice debited with Rs.20,000/- each with the same transaction number. but I have withdrawn and collected only Rs 20,000/-. I have given a complaint to SBI Branch Manager Dinhata Branch, Cooch Behar on 09/11/2010. The Bank Manager advised to contact at CMS No. [protected] and also with customer care No.[protected]. As per their instruction I have re checked my balance statement but No progress in my account balance and differ Rs. 20,000/- on my account.

So, I therefore request to you kindly look in to the matter personally and prompt action because self facing financial hard ship



NAME OF A/C HOLDER : S. KRISHNA MY E-MAIL ID . [protected]@gmail.com
A/C NO : [protected]
BRANCH SBI TERLAM
LOCATION OF ATM
relating to the disputed
transaction : DINHATA (OFF-SITE 3RD)
DISPUTED AMT : 20,000/-
DATE OF TRANSACTION: 09/11/10

Respected Sir / Madam,
My account no. is[protected]
My name is PATEL PANKAJKUMAR VITTHALBHAI
My mobile no. is [protected]
On the date[protected] I haven't received Rs. 5000 from the SBI ATM machine when I have inserted SBI ATM card but the same amount of money is deducted from my account.
I am waiting for your favourable reply.
Thanking you.

I am writing on behalf of Wg Cdr Mohinder Pal Singh(5099) IAF who is settled abroad. With his actual qualifying service of 28.5 years ( date of commssion as 28 Feb 1956 and date of retirement as 13 Sep 1984) with weightage is 33 years and as per GOI letter dated 21 May 2009 his pension should be fixed at Rs 25,700.00p.m. wef 01 Jan 2006 under Pay Band -4 and applicable DR from time to time.His pension account is with SBI, Subroto Park Branch. You are requested to fix his pension correctly and pay arrears as per revised pension.
Thanking you,
Gp Capt SS Phatak(retd)
Pune
cell [protected]

Hello Sir/Madam,

I am Saving Account holder in Sate Bank Of India, Kurla West, Mumbai Branch and my Account Number is [protected]. Sir, I have fixed rupees 25000 on 28/09/2010 with account number [protected] at same branch, on that fixed deposit, SBI has offered me SBI Card on annual fee Rupees 250 only, I was agreed on that I have filled the SBI Card form and on 22 Oct 2010 I have got letter mentioning SBI Advantage Gold Card Application Number :[protected] and mentioning that my application has been approved and my SBI Advantage Gold Card will be sent on my mailing address as mentioned on my application form.
Sir/Madam, I have received Monthly Statement of SBI Card with statement date 25 Oct 2010, where I have to pay Rupees 329.80 by 14 Nov 2010.
Sir/Madam, today it's 13 Nov 2010 still I'm waiting for my SBI Card. Sir/Madam, I do not have SBI Card, I'm not using SBI Card product then also I have got statement first, Sir/Madam this is not fair if I'm using SBI Card then absolutely I have to pay my due but Sir/madam I have been waiting for SBI Card & I'm not using SBI product so how can I pay for it.
Sir/madam, please see this matter and please put stay on this statement until and unless I receive SBI Advantage Gold Card.


Thanks & Regards,

Amitkumar Singh

SBI Card number: [protected]

Contact number: [protected]

Hi I am Bharti Bhardwaj holding SBI Credit card No.- [protected] which is against the F.D of Rs.10,000/- I have not used this card single time.
1 my bill due date is 14 of every month I always paid my bill on time whether i got my statement or not ( as per your customer care online executive I dropped my cheques before 14th of every month whether i got my statement or not ) then too if cheques if clears after due datebecause your people are not collected cheques on time then who have to penalized coz always i found SBI charges me extra charges which is not my fault
2 My mailing address is changed in M/o October which is in SBI's Record also SBI executive visited @ my new address & ment me did verification also then too I have not got the Statement till now yesterday I got a call from SBI that they already sent my Statement which i have not received when asked I got to know that it has been received at my old address by (which is my last working place) now who has to be penalized again its me because SBI Charged me extra INR 300/- again
3 While my due date is 14th of every month then too I got the sms from SBI on 11th Oct 2010 i.e.3days before the due date that I have to pay extra charges because of Due date is passed. agin I am penalized
4 If action not taken by SBI then I am willing to go at consumer court for all these fakes done by SBI Credit card. I want SBI should reduce all the extra charges & send me Statement by every months 25th day as they says & that too @ my correct mailing address.i.e.Tiez Interactive Pvt.ltd.

I found SBI Credit Cards Services are ridicules & Fake as per my all above experiences they only do the business unethical & for moneymaking

Kindly let me know all about this asap on my Mobile No. [protected] / or E-mail : [protected]@rediffmail.com ; [protected]@gmail.com

Regards,
Bharti

Dir Sir,
Resectfuly, I hase been a letter dated 28.09.2010 registery No. 4839 for Transfer of State Bank of Share in my name. This Shares of my father's but he had died in 2004 I send your letter dated 5.11.2008 L/F 00851593 REF 0600633.

Manoj Agarwa
314/315,Sadar Bazar, Agra
U.P. 282001
Email Add : [protected]@gmail.com

Sir,

I Have opened a SBI EKO A/C at Uttam Nagar on 02/11/10. I Have filled the application form & submitted all documents. Now I received a message from SBI EKO that they have not received my application & advised me to contact the CSP otherwise they will inactivate my A/C. When contacted My CSP told me that They have already submitted the form & told me to ignore the message.
Sir Please tell me What drama is going on. So kindly check at your end.
Sandeep Saluja
M:[protected]

sir
my name is basanta kumar jena .permanent address at-gadapokhari,p.o-guapal,dist-balasore,orissa and present address qtr no E2/3,new bidyut colony,at/po-burla,dist-sambalpur,orissa . i have only single account in SBI,burla,sambalpur,orissa branch.my account no is [protected].another one in SBI ,KUPARI,BALASORE ,ORISSABRANCH no is [protected] in which i have not done any transaction for last three years.now I have only one loan from SBI,BURLA,SAMBALPUR branch that is a flood loan . only outstanding of that loan is arround Rs6000.00.i have applied for another loan from burla,sambalpur branch but it has been observed that there is Rs100000.00 loan sanctioned against my name and that is a housing loan as per CIBIL.when the banking personals feeding my data like telephone no,pan card no.permanent and present address CBIL giving a information report in which Rs100000.00 loan amount is against my name only.but the address is different and telephone also different .i have not taken any loan from any other bank.also have no account in any other bank.it is very difficult me to take loan as the banking personals disagree to sanction loan saying you have outstanding as per CIBIL CONSUMERCREDIT INFORMATION REPORT.

please check and varify it so that i can avail loan.

yours faithfully,
basanta kumar jena
account no [protected] in SBI burla ,sambalpur,orissa branch

account no[protected] in SBI,kupari,balasore,orissa branch