State Bank of India [SBI] Complaints & Reviews

Dear Sir / Madam,

I am a dedicated member and prolonged user of SBI Internet banking.

I wanted to book 2 tickets through SBI Internet Banking from HWH to YPR on 24.08.2010 at about 11.30 AM, the date of journey being 21.10.2010 in HWH-YPR Express (2863 Up).

The amount of the ticket being Rs. 2768.00. My transaction to book eticket failed at your end, with an error message - "We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account. You may kindly try using another valid card / account."

But the said amount was debited from my bank account (SBI, Kacharakanahalli Br. (Code- 7988), Bangalore - SB Account No. [protected]). And my internet banking statement showed - " 24 Aug 2010 - To Transfer INB IRCTC Railway Tckt booking - Ref No. [protected]IG27433196 TRANSFER TO [protected] SBI IRCTC COLLECT - 2768.00"

This was a very poor show of professionalism and consumer care. I request you to kindly make necessary arrangements to refund the same to my bank account as soon as possible .

Looking forward for your prompt assistance.

Yours Sincerely,

Advocate Subhojyoti Acharya
[protected]@gmail.com

Sir/Madam,
I am having an s/b account with SBI Tagore Garden Branch New Delhi,i'm unable to use online SBI with User ID & Password provided in internet kit!

Details Of My Account are:

ANKUR KUMAR

Customer No. [protected]

A/c no. [protected]

after using the user id & password provided to be by the branch i'm unable to login since my 1st attempt !Not even a single successful login using the deatils provided in
Internet Banking kit!Kindly do the needful.

24/08/10

Sir,
With due respect, I would like to inform you that Rs. 20000.00 has been debited from my A/c No. [protected] by an unknown person (as per video footage provided by SBI) through duplicate ATM card at 09.09 AM on 20/08/2010 from SBI ATM Machine (Machine No.-S1cc[protected], sector-30, Chandigarh. At that time I was in my office and my ATM card was with me only. I have informed SBI, sector-30 branch office immediately after getting SMS alert regarding withdrawal from SBI. They assured for appropriate action against this act but even after getting the intimation so many other withdrawals from various ATM cards have been taken place on the same day between 11.55 to 12.15 by same unknown person from another SBI ATM machine (Machine No.-S1CN[protected] situated at sector-49 (Camera footage are also available for the same). The footages have been submitted in industrial area police station and cyber crime branch, sector-11 on the same day by me.
It shows the daring of an intelligent criminal and helplessness of our safe and secure more than 200 years old SBI. A person is taking away all hard earned money from people’s account within second without their knowledge and roaming freely in the city. The question is that from where he has got duplicate SBI ATMs with their PIN details without knowledge of SBI authorities.
In last three days I have tried my level best to get help from every possible authority to stop this act but all is in vain. I think nobody bothers till it happens with them. This is really a very very serious issue and your kind attention is required regarding the frequent unauthorised withdrawal of money from SBI ATM cards by unlawful means and necessary actions to recover the hard earned money.
I will be highly thankful to you for your positive response.

Yours truly

(Ankur Trigunayak)
Scientist B,
T.B.R.L., Sector-30,
Ministry of Defense, DRDO, Chandigarh
Ph: [protected]

Family pensioner S.B. A/c. No. [protected]. At the age of 70 years and being physically challenged applied along with doctor's certificate for allowing her to make transaction by affixing L.T.I. instead of putting signature on cheque which she used to. She has been advised verbally to surrender cheque book and to submit claim form duly attested by two witnesses and doctor's certificate in every month during withdrawal of pension through withdrawal slip.

In the situation, I being the son of her would like to request to please make an arrangement of easiest of way of transaction so that without bearing any tension and or physical hazards she could able to get her family pension regularly.

PALLAB KUMAR BANERJEE
RAMKRISHNA PARA, DANKUNI, HOOGHLY

Dear sir/ Madam 22.08.2010
Non action of my corrigendum PPO No.08/B/COOR/54288/2009 since january 2010. in this regard a written complaint lodged to my parent branch on 06.07.2010 ,But no result so far.I am losing my interest on account of my arrears since then. The above said corrigendum PPO was received by SBI main branch in Jan 2010 and further sent to SBI (BU campus) Muzaffarpur where it was received on 27.01.2010. From there, it was sent to CCPC SBI, IVth floor, JC Road, Patna ,followed by a number of reminders as assured by concern SBI staff of my branch ,but again the result is negative.
Please look into the matter, let my faith to be continued in the services of SBI.I am a Very old customer of yours.
Thanking you sir.
Yours faithfully
Ram Manohar
(CODE-SBIN0001519)

Today every company is concerned about customer service and their satisfaction...and why not...this is the mantra of their long term sucess and sustainbility. But, the PSU have little to do with this. SBI who is leader in indian banking industry seems not at bothered about customer service, I dont know what Shri O. P. Bhatt has the opinion on the matter, but atleast the branch people dont care for their customer. Yes, every branch manager gives the best possible service to handful of good clients but the same is not appicable to the mass vising the branch.

I had a disappointing experience with one SBI branch in Allahabad, I was asking for a FD form for making some FD. The guard directed me to a office lady who said the form is kept in the custody of one desk officer and he is out for some time. I saw the bunch of FD forms kept by the side of a female officer and request her to give one but to my utter surprise she replied that "I dont know, contact the office lady". I said the form is there by your side, please give me one. This time a bit rude she replied " I don't know" its not in my custody." I again request that there is not question of custody of form, you are an office and the form is just by your side, please give me one. She got more rude and said "I don't know wher the form is contact the right person, I am not the authority for it". I went to the branch head and request for the form and one his advise I got one FD form. Now who will make that lady understand that I am a customer of SBI and was asking FD form for making term deposit. The amount of Term Deposit was a business for SBI but it has no meaning for the lady officer. She have never ever anicipated that if she keeps on behaving like this, she may annoy the customers and ultimately her bank will loose the business. But I am sure most of the SBI officers in branches dont care for this...and the same reflects from their attitude.

Next day I went to the same branch and requested to close my saving account. The branch manager advised not to close the account giving the reason that "you are among the lucky people to have the account with SBI". Keeping the incident day before, his words was just an irony for me.

The clerks/officers just feel that they are the superiors and the customers should bend on the toes for getting the service from them. Gone are the days of this kind of bureaucracy, Pvt sect and some PSU banks (even SBI in big cities) have understood the importance of customer retention and are adopting all possible measures to keep the customers satisfied with their services. But I would say in terms of service (to masses), the private sector banks are far better than PSU banks.

Sir,
I have received a mail quoted below .
Dear Applicant,
Ref: “VIDEOCON” Direct Recruitments offer.
It is our good pleasure to inform you that your Resume has been selected for our new plant. The Company selected 62 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in Electronics manufacturing business in India The Company is recruiting the
candidates for new plants in Delhi, Bangalore and Pune.
Your interview will held at Company Corporate office on – August 28th 2010 at
11.30
You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to
Company corporate office in Delhi.
Your offer letter with Air Ticket will be send to you by courier before date
of interview. The Company can be offer you as salary with benefits for this
post 40, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph
You have to deposit the (Cash) as an initial amount in favor of Company HRD.
Department. for Rs. 9500/- through any [STATE BANK OF INDIA]Branch from your Home City to Company Senior HRD. Account NO, which well be send to you upon your response.
This is refundable interview security deposit. Your offer letter with Air tickets
will be send to your Home Address by courier after receiving the confirmation of interview security deposited in STATE BANKOF INDIA . Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.
We wish you the best of luck for the subsequent and remaining stage.
The last date of security deposited in bank - 26/08/2010
You have to give the information after deposited the security money in bank
to Company HRD – direct recruitment email ID: [protected]@worker.com.
Your Letter with supporting documents will be dispatch same time by courier to your postal address after recd. Your security deposited confirmation in bank. The interview process and arrangement expenditure will be pay by Company. Lodging, traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD.
If the candidate wants to come with his parents or friends, the Company will
arrange all facilities only for female candidate.
Thanks
MR MR AMITH VARMA. (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Vediocon House,
G.K. Part – 1, Greater Kailash,
Contact EMAIL :[protected]@worker.com

Unquote. On replying this e mail the following account no. received . Quote.

Videocon Electronics India Ltd.
H.O. - 174, Vediocon House,
G.K. Part – 1, Greater Kailash,
E-mail;[protected]@Videocon.com

Dear Applicant,

You have gotten our profile mail and as instructed will you follow and then as per the mail we will be needing you to read it carefully and not down your details for interview and location as well as we will be sending you the flight ticket and but first we would require you to pay the above fee mention to you through this below account details in the nearest branch and on the name below as well ..Upon which you have done so please kindly send us the payment slip through mail for confirmation as it will help us facilitate the documents for the ticket and others required for the preparation for your interview date. Below are the account details for payment.

STATE BANK OF INDIA

NAME:GAFAR KHAN

A/C NO:[protected]

Employees are advised to keep original receipts and evidence of payment on the day of their interview.

We look forward to a mutually rewarding association with you.

NOTE: Your required to confirm us with payment slip as soon as possible. After you have make the payment ...

Regards.
MRS SUMAN KHAN. - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Vediocon House,

Unquote .
Sir seems this account holder is fraud. Please check either this account no. [protected] belong to Videocon Electronics Company or other wise . Please take action if it is fraud.
A g khan
[protected]

Sir,
I am retired person, taken VRS from CRPF (MHA) on 1st Aug'2009.My PPO (No.[protected], sent by CPAO New Delhi vide SSA[protected]/674287 dated 25/02/10, on 5th March 10 to CPPO Lucknow. This Pension Payment Order is laying pending in ACIE Gajraula Branch since April'2010 and no action was taken by bank till last month to draw my pension and commuted amount, whereas I have submitted required Life & Undertaking certificates during First week of May'2010. Kindly inform me by which reason my pension and commutation amount not yet credited in my account [protected].

Name : Abdul Gaffar Khan
Vill. Tanda, PO. Peepli-Daoud, Teh. Hasanpur, Distt. J P Nagar
Account Number: [protected]
Branch Name: A C I E Gajraula
Email : a.[protected]@yahoo.com
Phone No : [protected]
Mobile No : [protected]

Dear sir,


I have applied for cr card and it was issued ,,

The courier company has not yet delivered the letter to me yet.. They have contacted me over the phone
and promised to deliver the same 3 days ago.But still i hve not got the same till today. Can you pl help me to send me the ph no and the name of the courier company, so that I can contact them.


Murthy BLN

[protected]

Dear Sir,

I would like to inform you that I took a SBI credit card long before and surprisingly I found that Royal Sundaram Life insurance policy was automatically activated with my card and the charges for the same was deducted from my credit account.
I then followed it up both with Royal Sundaram & SBI credit card for cancellation of the policy and after putting hard effort I could manage to cancel the policy from Royal Sundaram and the money / charges were also returned back to my credit account by them.
To my next surprise I found that SBI is still charging money from my account as if I am using the credit card for any transaction. Since I faced issue with this card, I have never made any transaction with this but still they are demanding money from me. A few days back I got a legal notice from SBI stating that I have to pay Rs.16000 (approx) as charges otherwise they would take necessary action.
I would request your intervention to sort out this issue as I do not want to loose my hard earned money by means of this type of fraud activities.
My credit card account no:[protected]

regards,
Rakesh Mukherjee
email:[protected]@yahoo.com

CouldNot Proceed Due To PY20006-Invalid Brand. this error is coming up when i tried to pay through my sbi debit card. what should i do?...

Hi,

I had applied for internet banking for SBI. I had recieved the internet banking password and username. it was informed that it will get activated in 2 working days. but still it is not activated. When tried to login its giving Invalid username and password


Please find the details below. Please let me know when can i get the net banking activated

Bank account: [protected]-5
Branch: 03023 - RAJAJINAGAR V BLOCK 13, 10th `B' Main Road, 5th Block, Rajajinagar, Bangalore 560 010
Pin: 560010
STD Code: Karnataka
Phone: 23402110,23350506
Fax: 23400682

kit number - [protected]
packet number - 73935
circle code - 13
serial number - 73

Regards,
Vikas

i have read the ad of online earning at home. i have deposited Rs.325/- at sbi bank branch. but i have not still got any reply. the address to which i deposited money is" karthikeyan v tiruchengode at tamilnadu..with A/C no.[protected]" through sbi bank. i am so disappointed. its a fraud. we hope to earn money but all this is fraud with consumers. please take actions as soon as possible......

My Sister in Law had applied for housing loan of Rs 5 Lakhs on 08 May 10 at Kondwa branch SBI . It took one month for the bank to forward the documents to RACPC Pune . My brother had signed as co applicant although the loan was planned to be payed by my sis in law through her income alone. Unfortunately my brother expired on 21 May 10. Hence my sis in law went to inform the processing department. Mr Akhilesh (processing dept) very insensitively replied that we cant help it your husband has to be present for disbursement .She tried to explain him that he is no more hence it is not possible.As it is she had been the main applicant and loan was being processed on basis of her income alone. The official acted very rudely with her and said pse get your husband. He did not make ant attempt give any solution to this unforeseen situation and over and above was rude with her. Later on my sis-in-law approached Mrs Ruikar who is the Legal advisor of SBI RACPC who explained the procedure of an afidavit and NOC from builder to overcome this situation. However Mr Akhilesh is purposefully not looking at the file and avoiding work. He has on many occasion spoken rudely to my sis in law who has come crying home due to his behaviour. When the lawyer went to explain the solution he was not ready to listen to her and misbeahved wit her too. To my surprise even if my sis in law approached his superiors but there seem to be no control on this person he continues to behave in an irresposible manner. When we approached on 21 Aug he told us that he has not even seen our file. Its been three months since my sis in law is running from pillar to post to get her loan approved but no avail. Mr Akhilesh needs to be taught how to treat customers especially ladies that to during circumstances where she has lost her husband recently.

Dear Sir / Madam,

Deficiency in services Fraud in commitments and selling the unauthorized products for illegal profit.

This has reference to the above.

I had been given the following offers by the SBI CRIDIT CARD PRIVILEGE CIRCLE.

1. One Polo Club wrist watch, (where in they claim MRP is 7000/- )
2. One side of air fare for any destinations in India.
3. 2 night and three days of stay in any of your listed hotels.

The above offer was available at the cost of 6600/-


1. I approached your team to check the authenticity of the wrist watch as the watch is well known brand across the map. I was shocked to see the quality of wrist watch for which I had been charged the aforesaid amount and taken aback to note that SBI credit card team privilege circle team denied / refused that there is no authorized dealer / store / distributor for branded watch and no warranty for the same, further argued that the same is mentioned in offer .

There is no serial no and modal no also mentioned over the same article.

2. I was promised to have one side air fare from MUMBAI to DELHI, which did not come under the plan. Since the team itself claim that , they record all the telcon but ultimately refused to provide the same.
.
This contradicts with my case. This clearly indicates the malafide intention of the Company to
misrepresent to the public at large just to sell and to make illegal profits at the expense of the
unwary customer/public.

If I would have visited to any of your listed hotels , I am confident that I would have not find the same.

This has caused me immense mental pressure and harassment as I am not able to concentrate on my work and I have lost precious business due to the same and have incurred a loss to the tune of nearly Rs.10,00,000/- (Rupees Ten Lacs Only), which I would have otherwise benefited by using the that time.

Kindly note that the above situation is against Good Marketing Practices (GMP) and against the
trade.

I expect the situation to be rectified immediately on the receipt of this letter, failing which, I will
be constrained to initiate appropriate legal action for claiming my fundamental rights under the
Constitution of India, the provisions of IPC and Consumer forum for the above loss and damages
at your costs and expenses which please note and further advertise the same in the press.

Thanking you,

Yours Sincerely,

Kunal Priyadarshi.

S.B.I. Cards & Payments,
Services Pvt. Ltd.,
P.O.Bag No.28, G.P.O,
New Delhi-110 001.


Name: Srinivas K
Address: 649 MIG-2, K.P.H.B. Colony, Kukatpally, Hyderabad – 72
SBI Card No: [protected] - COMPLAINANT

Dear Sir or Madam:

I am writing to dispute a Rs. 58469.31 on my credit card as outstanding, and I hope you can help me.

Sir or Madam the facts of the dispute is as follows

1) I received the above said credit card in Nov 2003
2) I received a statement stating an amount of Rs. 18752.75 vide statement dtd: 06/09/2006 total amount due inclusive of EMI
3) On 25/10/2006 vide Settlement Tracer No: Hyderabad[protected] I have settled the outstanding amount on payment of Rs. 15000/- vide Cheque No: 060003 of Centurion Bank of Punjab Ltd and Temporary Receipt No: 6342219 dtd: 30.10.2006 and book no: 126845
4) The above said cheque got cleared in my account on 13.11.2006

And several time I visited SBI offices and almost more than 10-15 times SBI collection agents collected the Settlement letter, Temporary Receipt and Bank statement.

On 19.08.2009 at 12.35PM Page No: 108 Entry No: 9 I have visited SBI card office Secundrabad office and met Mr. Srinivas Reddy who's direct no[protected] and once again submitted Settlement letter, Temporary Receipt and Bank statement. And Mr. Srinivas Reddy told he will settle the issue in 4 working days and till date nothing is settled and still I am receiving the statements.

I have applied for home loan from SBI and rejected on the ground to close the CIBIL pending queries and I am not able to apply for any vehicle loan / personal loan even after settling the issue 3 years back

Still today I am receiving phone calls for the outstanding payment. I need immediately to clear the issue in CIBIL by SBI Credit Card enabling me to apply for Home Loan.

Thank you for resolving this matter immediately.

I am Janak Raj Joshi.working with Ranbaxy Laboratories Limited Gurgaon My mother Smt. Godambari Devi having Saving Account (No.[protected] in your branch past 15 plus years. 13th Aug 2010 my mother has deposited Rs.100000 in the account and I have checked the statement through ATM at DUNDAHERA Gurukul Academy 2nd ATM (TXN No. 7546) same day and the available balance was 106,790.59

I have withdrawal Rs.40,000 through ATM (Meharauli Road Gurgaon) on 18th August 2010, in 3 transactions Rs.15,000, Rs.15,000 and Rs.10,000. The transaction numbers are 7498, 7499 and 7501. After withdrawal I checked mini statement and found Rs. 20,000 also withdrawal thru ATM on 13th August 2010. I truly saying this was not happened. I had taken only Mini statement at ATM on 13th August 2010. 17.29pm
I have called the customer care on 18th august 2010 evening and complained about the transaction error and the customer care executive has informed me that the problem will be resolved in 12 working days and complaint Numbers are AT[protected] and AT[protected].

All the transaction statements 13TH Aug To 18th Aug 2010 are enclosed with the application

Kindly resolve the problem of transaction error as early as.
Account Holder Name: Smt Gogambari Devi (My Mother)
Village & P.O. Chhaikura Chamoli
Uttarakhand 266455

Hi,
Last month, I got a call from[protected], where a lady was offering SBI credit card. She requested certain documents like my salary slip, etc. to process new sbi credit card. She also send one person to collect the required documents from my office. The person came and i filled the required form and also given the documents required. She later confirm that she received the documents and has started process for credit card.

After 15-20 days on 23rd July, I got a message on my given mobile number that my credit card request can not be completed becasue of some sbi internal policy. I call the lady, she told that she will confirm and let me know in 30 minutes. After that she didn't replied and I also forget the same thinking that the card is not issued.

But,on 4th Aug monrning i got a message from sbi card on my mobile as " Dear SBI cardholder, thank you for choosing sbi card. If you do not wish to receive any promotional/cash back offers and calls, please sms "NO call" to 56767"

No credit card was issued to me then how come the message stating me as SBI cardholder ???? Did anyone missused the documents I have given ????

I also call[protected] on 4th Aug morning itself, and told everything. where she told me that she will check and call me back in 30 minutes. But I didn't receive any call back. I was concern about identity theft and false transactions.

Then after the credit card person came with credit card after two days, I refused to accept the same because
1.Initially they told that they can't issue a card because of there internal policy
2.The complaint was already launched for the same and was under process
3.No insurrance from the company that it's not a case of identity theft till that day.

Again I got a call from the SBI card department asking me to pay Rs 551 for the statement on 4th sep10.
My question was how they can send the 551 statement without insuring that SBI card is deliverd.

It's looks a clear case of bad service from SBI card department.

Please help me out. I don't want any sbi card from now and will suggest all my friends to not to go for the same in all my blogs.

Thank you!
Arif Hussain
[protected]@gmail.com

Respected Sir,

I am Suhas R Tamse, I am holding the account in the janakpuri branch Distict Center New Delhi, My account no is[protected]. There is some transaction in Account that I have not done. I do not no how it is possible that with me and my ATM card and even I have not share my Pin No. But still The money was paid to the AVENUES INDIA PVT LTD MUMBAI . I want the details of the transaction because this transaction is not done by Me, I do not no how the transaction is take place and who is doing this.

Sir this is big problem to me, so kindly look after this application, If any kind of details please contact Me. My contact no is [protected] & Email add is [protected]@yahoo.com & [protected]@gmail.com Mail add: Rz H 18A, West Sagarpur, New Delhi-110046. so please give me full details about this Transaction. This transaction is done in 17/08/2010 and 19/08/2010 total Four Transaction where placed. Here is the details following:

19-Aug-2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI 3,250.00

17-Aug-2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI 1,750.00

17-Aug-2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI 1,900.00

17-Aug-2010 POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI 2,750.00

Please Refund my Amount in Account. I am the student. I have no any source for extra amount nor any job to recover the amount.
Thanking you.



Place: Sagarpur
Date: 20/08/2010 Suhas R Tamse

To
The A.G.M
SBI Main Brunch, Bistupur
Jamshedpur.


Ref: A/C no. [protected], Transaction no:[protected],
ATM card no:[protected], Transaction on[protected]

Sub:- Debit single entry on 25/5/10 through net banking.


Dear sir,

I would like to bring it to your notice that I have paid Rs.985/- (Rs. Nine hundred eighty-five only) through net banking on[protected], for Airtel telephone bill, but it was in single debit entry. Previously I informed to net banking section as per your formal paper process system, since two month ago.

Therefore, I request to you, to take necessary action above matter and obliged me as early as possible.

Thanking you,

Yours truly,


(Deepak Kr. Shome)
BSNL staff, Jsr.
B/34 Panchwati Nagar,
Near 4th. Phase, Adarsh Nagar
Sonari, Jamshedpur.
e-mail:[protected]@yahoo.co.in