State Bank of India [SBI] Complaints & Reviews

Dated 12.08.2010
SBI CARD
Customer Correspondence Unit
DLF Infinity Tower C, 12th Floor
Block 2, Building 3 DLF Cyber City
Gurgaon – 122002 ( Haryana )

Sub : - Discontinue my Credit Card
Card No [protected]

Dear Sir,

You are requested to kindly cancel my credit card in the name of M.K. Mittal.I have never used this card, but you are sending me a Statement with addon
crd fee . In sipite of doing all the things I am not getting the Statement. So, I am feb up with this service .
Hope my card will be cancelled on priority. Kindly inform me the status of cancellation of my card at an earliest


Thanking You

M.K. Mittal
E-3/HIG-5, Arera Colony
Bhopal

Sir,
We are not receiving postel timely. It is very delay of sending even speed posts also to our premises. Here the condition of postel department is in very negligency. Sometimes employees are missing their interviews, money orders, ATM cards..... So please take action on this issue and give a pleasent way of timely sending postel.
We are very happy if we get postel in time.
Thanking you.

Sir Every Month we are making payment to our sbi credit card No.[protected] 29th of every month we drop the payment cheques to their branch regularly

last 2 months they are told that your payment is not received in time so they charged last month it was Rs. 600/- for late payment fee & finantial charges for Rs.910.40
After we made a complaint through their toll free No. they reversed the late payment charges but not the finantial charges

This month also the told the same complaint and charged Rs. 600/- is late payment charge and Rs.452/- is finantial charges

In this Months statement we asked TATA AIG general insurance to reverse one part of our payment made to them for health insurance that amount of nearly RS. 8500/- was made on 26th july

Eventhough we made a part amount by way of reversal they again charging this huge amount in my last 2 statements which is not happened earliar payments


Please take necessary action for my complaints


S.Arounassalam
102,Muthaya mudaliar street
Muthialpet
Puducherry-605 003
Mobile [protected]
E-Mail ID; [protected]@yahoo.com

Respected Sir,

SBI Savings Plus A/c[protected]
My SBI is Bodakdev Cross Roads, The Chambers, Nr Hoatel Grand Bhagwati, SG Highway, Bodakdev, Ahmedabad.

I have activated Savings Plus facility since its facility started. It was getting operated smoothly till Feb 2010. After that the MOD balance is getting updated as per condition specified of Rs. 5000/- capping balance. Inspite of repeated request for the problem solving, no action is being taken yet.

I logged compliant online and I was given a ticket No. CC[protected]. No any reply and even not mentioned the URL where I can check my complaint status for which the ticket is generated.

I hereby request you kindly solve my problem asap and also request is to credit the lost MOD interest asap.

Thanking you.

Dear Sir

I am a account holder of SBI-Jabalpur Branch.My A/c No:[protected].
Since i have been transfer my job to New Delhi Vikaspuri in June'10
Now I want to deposit Instalment of Loan For House & Car to SBI-Jabalpur.
I have been contract SBI-Vikaspuri,they said Outstation Transatation done only 3PM to 4 PM but as per RBI Norms you can do any time any where any branch.
My Office is Vardhaman Tower Vikaspuri. Timing of 3PM to 4 Pm not posibile to depost Please inform me what i will do?

I have a PPF account with SBI (R.P. Road, Secunderabad-3. A.P.) branch. But, I have lost my handbag containing all the papers, bank documents, passbook, etc... PPF Account is in my name- PRAKASH DUGAR. Now, I am in Jaipur (Rajasthan), due to job transfer. So, I can't visit the branch in person. How do I transfer my account from there to Jaipur, and how do I stop any misuse/withdrawal incase its possible.

From : O. Neelkanth Sarma,
Res:
47/7; Nehru Nagar (West)
Bhilai-490020

Office: Channel Management Advisor,
State Bank of India,
Regional Business Office,
Sector - 1,
BHILAI-490001 (CHHATTISGARH)

Phone No.[protected] Mobile No.[protected]





Dear Sir,
I am a sbi credit card holder. My credit card no. is [protected] and the same is issued in my name i.e. Oruganti Neelkanth Sarma. Last year through telephonic canvasing they pursued my to subscribe for insurance premia of Royal Sunderam who are their insurance partners. the Same fell due for renewal in June,-july 2010. The renewal premia was charged to my crredit card without my consent and as I was out of station for two months, yesterday I came back to Bhilai. To my great surprise the Bill for payment with penal interest and surcharges was lying in my post box and the last date for payment was 9.8.2010 (Actually the bill was due for payment in July, 2010)

2. I tried my level best to talk to your customer care executives, and the system is so tedious, that you would be able to know if you try to talk to them once. To day i.e. 10.08.2010, I started trying to talk to them and at first instance with great difficulty I could reach them after 16 minutes and the the line went off before the talk could conclude. Next time I dialed again, and second time it took 18.45 minutes to get in touch with them, and as the person looking after royal sundaram insurance was not available (5.11 p.m.), I was asked to contact them tomorrow.

3. As the amount in question has been charged to my credit card without my consent, under the pretext that the same condition is included in the policy taken last year, I strongly protest such acts of SBICard organisation. It is a minimum requirement that they should contact me before charging any expense to my credit card.

4. The bill was not received by me in July, 2010. The bill sent to me in August, 2010 was inclusive of penal charges for late payment and govt. taxes there on. Which is not logical. As I am not aware that my Credit card has been charged for expenses (without my consent), and the bill was also not sent to me the same is not correct.

5. I requested them to cancel the insurance policy as I do not need the same may result into similar disputes as above. The attending staff suggested me that at the best we can waive penal charges of Rs.350 included in the bill and govt. taxes (Rs.36.05) and I may continue the policy for the current session and next year onwards the policy will not be renewed unless consented by me. ... But the talk could not conclude as the phone line went off. and second time the executive was not available.

I therefore request you to look into the matter and please send me the revised bill. You may send me the bill to my email address : "[protected]@yahoo.co.in ". I also wish to surrender my credit card henceforth, so please let me know the procedure for the same. (As I do not want to be caused any inconvenience for money matters. You may peruse the record of my Credit Card - you will find that since 2003 there are no delays in payment of credit card bills. ) I wish to add that I represent State Bank Of India and request you to please keeping in view the image of the prestigeous bank of the nation, the SBI Card organisation should conduct business. It followed the instruction of Royal Sunderam against its own customer is unimaginable.

Thanking you and looking for your early response.

I had given an application for RTGS on 4th August 2010, the RTGS was Transmitted . but to our surprises the RTGS was returned unpaid and the amount was credited to our account. On enquiry the bank said that due to some technical reason the RTGS failed. We had written a leteer for reason of failure for submission to company in whose account it was to be credited. But the Bank refused to accept the letter and even did not bother to speak on the matter and discussion with the Chief Manager did not get any response saying he was helpless. So I want to know how to slove the problem.

I have applied for education loan from SBI-Civil Lines. Inspite of fulfilling their each and every condition regarding documents they has set objection. My daughter is a MBA student of a well known institute of a city affiliated through UPTU and myself seniour accountant in A.G.,UP,Allahabad.She has passed out her two semesters with a good marks. Here is objection statement:
THE PLACEMENT RECORD OF THE INSTITUTE AS WELL AS ACADEMIC RECORD OF THE STUDENT IS NOT ENCOURGING.
Please solve my problem.

To

The Chief Manager
State Bank of India,
centralized pension Processing centre.(4473)
83/1 A vivekanda Road
Kolkata :- 700 006


From :-

Sukha Ranjan Das.
MilanGarh Coloney,.P.o :- Ghola Bazar, Distt :- North 24 Parganas . Kolkata :-11
PPO . No.[protected]
(S.B.I, H.B. town Sodepur Branch) -Code -07654 IFSC code –SBIIN0007654
A/c No.[protected]
Contact No . (+91)[protected]

Sub:- Non Payment Of pension last 4 month without any valid reason shown .

Sir ,

I would like to inform you that I am not getting my pension while I am Still alive as I inform to the local Branch from where I withdrawal the pension. As the Ref no. of the letter vide B.M /PEN/ 67 I get the information that my pension is being Stopped due to negligence of centralized pension Processing centre.(4473) I am not getting my pension as in the letter what Written I completely described it .Below

Copy Give me by H.B Town Sodepur Br. Which is already I forwared to centralized pension Processing centre Kolkata (4473):--

(i) No –Payment of monthly pension W.r.t. A/c No. [protected] from March 2010 Fvg Sri Sukha Ranjan Das P.P.O no. [protected]
(ii) Stop Payment of monthly pension W.r.t. A/c No. [protected] from January 2010 Fvg Sri Sukha Ranjan Das P.P.O no. C/CORR/ENG/PRE85/7680/99

With ref. to the above we want to inform you that vide letter no. BM/PEN/ 63 dt.12.02.2010 we reported the death of pensioner Sri . Sukha Ranjan Das
Having PPO. No. P.P.O no. C/CORR/ENG/PRE85/7680/99 and A/c no. [protected] and requsted you (C.P.P.C.kolkata) to stop the monthly pension from the date of death. But we observed that the monthly pension up to May “2010 credited to the A/C of the deceased pensioner .
On the other hand vide letter no. BM/PEN?dt/.12.05.2010 we (S.B.I Sodepur branch.)inform you that payment of monthly pension was stopped from the month Of March ‘2010 fvg Sri. Sukha Ranjan Das (same name) P.P.O no. [protected] and A/c no. [protected] .
We (H.B town Branch) would you into the on matter on urgent basis and immediately stop the payment pension to the deceased pensioner and disburse the monthly pension fvg.Sri. Sukha Ranjan Das.are forwarded to the FAX hereby with enclosed, please treat the matter on an urgent basis.


The whole letter Show the work done by the CPPC kolkata. and delegation toward their work and make the Senior citizen feel troubles as it show the negligence to keep the record with blind due to their negligence I am suffer a lot . I just move from H.B. town Sodepur branch to the centralized pension Processing centre Kolkata. which is far from my residence . Every time I go and approach both the No positive response still I am not getting . So please reply the Mail as early as possible .or I have to think something better ……..

To the Head of.. centralized pension Processing centre Kolkata kindly look it very Serious, How many days/months/years I have to wait for the pension to arrive?

Dear Sir,
I hold a Salary account in SBI .
My account no is [protected].
I lost My card in the recent past .
I dont have check book to with draw money in the local branches.

Kindly assist me with futhur proceedings.My salary account is opened in Banglore -Karnataka Branch.
I work in Chennai .So to get a new atm card or to with drawa money i need to travel to karnataka.

Can you please assist me if any other options to draw the money in chennai itself also to get the new atm card.

MY contact details are as follows.
Name : Riboyudeen.J
Address: Old No 1/a,New No 15/a
Main road ,Secratariat colony,
Adambakkam,Chennai ,600088
Mobile :[protected]
Email: [protected]@yahoo.co.in.


Thanking you,
Riboyudeen.j

hello ,

I have forgotten my SBI online banking password. Please help me in resetting it. My account number is [protected]

Thanks,
Savitha

sir/mam

i am a student of 4th year B.TECH
i had registered for education loan and the registration no. is:-SBI-EL-[protected].AND the loan ammount is RS.60000 but the bbank manager said to me that you have no guarantee for my loan and i will not give you loan but according to my knowledge there is no need of guarantee required for loan upto 400000 .AND HE IS ALSO TALKING TO ME WITH VERY UNMANNERED AND ROUGH LANGUAGE.
so please solve my problem and please take a frequent action for my complaint.
YORS FAITH FULLY
ANKUR SRIVASTAVA
D/35 SUGAR MILL COLONY BULANDSHAHR
OH.[protected]

Dear sir,
Iam credit card holder o[censored]r bank bearing card No.[protected] from last one year.In the month of june 2010 i was recieved PHONE message STATING THAT YOUR CREDIT CARD HAS BEEN BLOCKED TO AVOID MISUSE. from the begining i have not defaulted any payment till today and also in the month of june entire outstanding is been cleared in one installment.Therefore i request you kindly restore the credit card immediately and oblige. Further in this regard i have requested above the same through e-mail but so far no action was taken in this regard.
yours faithfully,
D.L.Chandra shekar
Deputy commissioner
Banglore Mahanagara Palike
E-mail address: dl.[protected]@gmail.com contact No.[protected]

Sir/madam
I am a bonafied s/b a/c holder of of SBI bearing a/c No. [protected] in Elliot Road branch,Kol
on 18.07.2010 at 7.05 P.M. used my ATM for getting balance inquiry its shows correctly as per my passbook but on 7.19 P.M. I used same balance enquiry where it shows Rs. 7,000/- has been withdrawl after going through the procedure such lodge a GD at the local p.s. and contacting branch manager but no heed pay in this matter.
Please find my ATM Card no.[protected]
Hope your kind consideration in this regard shall be highly solicitated
Dated; 05.08.2010

i am having credit card no.[protected]. I am not received the statement by post I am receiving sms on my mobile. Today I received the sms that if you have not received the statement kindly sms the code. Since two month I am not receiving the statement and I am sms to 56767 the pin but the reback reply that sent the correct PIN. Kindly dispatch the bill immediately and the card is not activated since the receipt of my card.

My name is Reghunathan.T.S
Made an enquiry for SBI rail card.
Self received a call from [protected] today morning from your Executive and stated that You will charge Rs.500/- for the first year and from second year onwards I will have to pay Rs.300/- only for which I also agreed.

Today (04.08.2010) afternoon your executive from Chennai came to my office and collected all the required documents.

But to my surprise I got a call from[protected] today evening and your Executive informed me that i have to pay Rs.49/- per month in addition to the annual charges, whih is a new information to me.

Why each Executive is giving different informatio making the customer misguiding.

Hope you will action on Staff giving faluse information.

Even no acknowledgement of application is given to me; Hence I am not able to give the application referance number to you

Awaiting to hear to proceed further.

Regards,

Reghunathan.T.S
mob.[protected]
mail ID - [protected]@gmail.com
D.O.B - 04. 11.1953

FROM CHHOKAR R. S.
CARD NO[protected]
ACCOUNT NO[protected]

To

SBI CREDIT CARD DEPARTMENT

SUB: REGARDING WRONG BILLING OF RS 15,000/-
NEEDS KIND ATTENTION TO WAIVE OFF

I SHALL BRING YOUR KIND NOTICE THAT AS PER STATEMENT DT 25/01/07 TOTAL AMT DUE RS 1501.80 DUE ON 14/02/07 AND PAYMENT RECEIVED VIDE CH NO 161168 RS 1504 ON 14/02/07. AS PER STATEMENT DT 25/02/07 TOTAL AMT DUE RS 1565.80 DUE ON 17/03/07 IN WHICH NPROTECTION PLUS INSURANCE CHARGES RS. (26.94 +22.45+18.23) RS 67.62 IMPOSED ON ME WITHOUT MY CONCENT AND MY OFFER OR ACCEPTANCE FORM.WHEN I CONTACTED TO CUTOMER CARE , WAS ADVISED ME TO PAY TOTAL AMT DUE MINUS INSURANCE CHARGES THUS I PAY TAD RS 1505 DUE ON 17/03/2007WHICH RECEIVED ON 16/03/07 IN THE STAMENT OF MARCH 2007.
THUS MY ACCOUNT WAS RUNNING IN VERY GOOD CONDITION UPTO FEB 07 AND NO AMOUNT WAS DUE UPTO 25/02/07. WHEN THIS PROTECTION PLUS INSURANCE WAS DEBITED AGAIN AND AGAIN FROM 25/02/07 TO 25/06/2007 FOR FIVE MONTH BUT REQUESTING MANY TIMES IN MONTH OF FEB07 TO JUNE 07FOR REVERSAL THEY REVERSED FOR ME MONTH OF FEB 07 AND MARCH 07 ON 10/07/2007. BUT CHARGES FOR APRIL07 TO JUNE 07 THREE MONTHS NOT REVERSED INCLUDING LATE PAYMENT AND OTHER CHARGES. AS I HAVE BEEN GOT .ISSUEDLIFE TIME FREE CREDIT CARD THUS IF ANY CHARGE HAS BEEN DEBITED BY SBI CARD THEN THESE WERE REVERSED IN NEXT MONTH . THUS I HAD BEEN CHARGED FIVE MONTHS INSURANCE PREMIUM BUT REVERSED ONLY TWO MONTH FEB AND MARCH 07. THEREFORE TROUBLE STARTS AFTER FEB 07 AND PROTECTION PLUS INSURANCE RS 68 PER MONTH FOR APRIL 07 TO JUNE 07 NOT REVERSED. THUS NOW STARTS LATE PAYMENT /GST/FINANCE CHARGES ETCETRA FROM APRIL07 . THESE HAS BEEN BECOME MORE THAN RS 15000 AND MANY CALLS ARE COMING TO PAY THE SAME. THERE FORE I REQUEST YOU THAT WHEN FAULT PERTAIN FROM YOUR SIDE BY IMPOSING PROTUCTION PLUS POLOCY JABARDASTI SO WHY SHOULD I PAY THAT AMOUNT.SO I REQUEST YOU TO REVERSE ALL CHARGES AND CLOSE MY ACCOUNT AS ALREADY REQUESTED YOU IN NOV 07 OTHERWISE I HAVE BEEN COMPELLED TO GO IN GREVEINCES REDRESSAL FOURUM INCLUDING HARRASEMENT AND COMPENSATATION CHARGES FOR FORCING TO MAKE PAYMENTS.

__________

Sir,

My Saving Account no:-[protected]

Bank Name: State Bank OF India

Branch: Anandbagh

Center: Hyderabad

IFSC Code: SBIN0010097

MICR Code:[protected]

Address: Anandbagh(malkajgiri) Br,h.no.24-90 Malkajgiri

District: Hyderabad

State: Andhra Pradesh



My account is with SBI Anand Bagh Brach Malkajgiri.I have with made the transaction of Rs;-8000/- from Bank Of India Malkajgiri Branch atm suddenly their was power shut down & atm system got restarted.After tem minutes i'hv not got the cash but Debited from my account.I have registered the complaint with my branch but till now i nothing has been done.No complaint no .

so please do me the favour.

Thanking You,
Kanchan Kumar.

Subject: Arbitrary EMI Recovery on SBI Home Loan
Reference Loan Account No[protected]
in favour of Lt Col (Retd) Arun Kumar Chandel, SM

Dear Sir,

1. It is to bring to your kind information that I have obtained a SBI Housing loan of Rs 35,00,000/ (Thirty five lakhs only) vide Arrangement letter- SBI Home Loan dated 26.03.2009 (Loan account No[protected]. My home Branch is SBI Jawahar Vyapar Bhawan, New Delhi.

2. At the time of loan sanction, the EMI for the first year was fixed at 8% i.e. 36001/ and it was expected to be revised from May 2010 in accordance to the prevailing State Bank Advance Rate under the clause as specified in para 4(b) of the arrangement letter. However, the revised EMI by SBI has been enhanced arbitrarily to Rs 41,154/ w.e.f May 2010 and the recovery of the same has commenced w.e.f 20th May 2010. (Statement of linked SBI SB account No[protected] attached as annexure 1)

3. The matter was brought to the notice of Shri Sagar Sharma, Branch Head of my Home Branch at Jawahar Vyapar Bhawan New Delhi. While the matter was under discussion, SBI RACPC deducted second EMI in the same month on 27th May 2010 (refer attached loan account statement as annexure 2). Aggrieved with the financial situation, I visited RACPC on 7th Jun 10 and inquired about the incorrect EMI calculation and also double deduction of EMI in the same the month. Inspite of having spent half a day in the bank, I was not provided with any reasonable response to my complaint and was told by the dealing officer “not to expect anything favourable from Bank as they have no time to attend to complaints”.

4. Having failed to get any response from RACPC, I had approached Mr Sagar Sharma and he advised me to e-mail the issue of incorrect EMI for taking the up matter with RACPC. Accordingly, a complaint was sent to the Branch Manager on 09 Jun 2010 followed by another on 30 Jun 2010. Copies of my complaints are attached as annexure 3.

5. I have pursued my case with Shri Sagar Sharma continuously for a period of 08 weeks; however, neither have I got any relief in the matter nor was any justification given for exceptionally high interest rate on my home loan.


Finally in response to my SMS dated 30 Jul 2010 on his mobile No [protected], I received a reply from Shri Sagar Sharma, Branch Manager SBI which is reproduced for your information please.
“Sir,
As discussed before i had forwarded the case to RACPC, New Delhi, headed by AGM. Whatever follow up that had to be done
from my end i hve done,rest is not under my control. I am sorry
for the inconvenience caused but discussing the same thing again & again with me can bear no fruit.
Regards
Sagar

6. It is obvious that the new EMI (Rs 41,154/) is calculated contrary to the latest guidelines issued by the Reserve Bank India vide its circular number RBI/2009-1-/390 dated 09.04.2010 under reference DBOD No. Dir. BC 88/13.03.00/2009-10 addressed to all Schedule Banks on the guideline on abolishing BPLR system and implementing Base Rates for the calculation of Interest on loans. Under the para xi of the ibid RBI Circular on Transitional issues, I am eligible for the revised EMI calculated against the base rates.

7. I am a retired Army Officer and have done recognizable service to the Nation. I am a Gallantry Award Winner and have risked my life several times for the safety & security of the people of this country. I am deeply hurt to witness this thankless attitude of SBI RACPC New Delhi and strongly condemn their conduct. It is astounding to see that in a country which is having growth rate of 8.5%, there are such incompetent and insensitive bank officials paid out of public money.

8. I consider this arbitrary increase of rate of interest on loan as an unfair practice adopted by the State Bank India in the shadow of non transparency. It is therefore, I have lost faith in the systems which have been adopted by the State Bank of India for Indian customers and would strongly consider moving out my balance liability of home loan for takeover by any other better Nationalised Bank.

9. In view of the aforesaid, it is requested that the case may please be inquired to bring out the details o[censored]nfair play in fixing new EMI on my home loan. It is also requested that the case may kindly be redressed within 10 day of the receipt of this letter positively by 14th of Aug 2010 failing which I would be constrained to seek legal intervention from The Reserve Bank of India.

Thanking you in anticipation.

Yours truly

A K Chandel