State Bank of India [SBI] Complaints & Reviews

Hi Higher Authorities

This is not the first time when i am writing a complaint email to SBI CARDS. I am sorry, my experience is always bad with your customer support. I am afraid to give them call because i know it would be totally wastage of time and issue will never ever resolved.

spoke to following agents/teamleader/managers

1. Shayok Burmun
2. Siyaram Singh
3. Anjana Mehra

One thing i would definatly say: Customer support doesnt have any atticates to talk to customers. No customer satisfaction. No politeness.

I spoke to manager Anjana, She was Rude not listening to me at all. She just want to finish the call. I just want to say if managers can behave like this i am sure excutives will definatly mirror her.

I am 0% satisfied this time. mind it its not because they can/cannot resolve my concern. Its because of their behaviour. Anjana was taking call as if she was doing favour on me. Such a filthy atttitude which can easily make happy person sad for ages. She was not listening to me at all. She was behaving as if she doesnt want to help me at all. She actully set her mind on this.

I had few concerns:

1. On 29/04/2010, i asked excutive to hold for 1-2 minutes and he disconnected at 8 and i was not able to call you guys after that.
2. I called today & when he was not able to give me satisfactory answers, i asked for manager. He put me on hold for 20 minutes for getting a manager
Even after 20 minutes i didnot get manager there.Siyaram took the call and said i will arrange a call back for same.
3. Spoke to Anjna, she was awsome. She didnot even tried for anything. She behaved as if she is my manager. Please give her some training sessions how to take calls and specially telephone etiquettes.
4. My MTNL & NDPL registrations are pending since long. Please look into this.
5. I want to make my one transaction of 8800/- into EMI's. I always receive SMS for EASY EMI's without any extra charges and today when i am trying to do it you guys are charging me almost 1000 above it. I am using SBI cards since long and plesae check my credit rating as well. I am your values customer please wave off my charges on this EMI's as i cannot pay this extra amount after paying 1 hr 50 minutes to you guys over the phone and paying my phone bills of almost 100 rs.

Your agents/managers insulted me like any thing as if they are showing pitty on me.

Please tell your team, just because o[censored]S you guys are here so please respect your customers.



Please resolve my concerns spl behaviour problem with Anjana. I want to forward this request to RBI and you cannot stop me in doing this. Please send me email ID where i can send the complaint.

Also I want a applogy email from you guys for your misbehave with me over the phone.


I can compromise on any thing but not on my self respect and self dignity. You guys insulted me like any thing. If you can behave me like this i can imagine what your customer support would be doing with other simple customers.

I have waisted my money ( over the phone) , my time & my energy

Plesae compensate me on this very soon!!! I want a compensation for this call. The way you guys behaved i don think i can even think of such behave even with my driver.

I have specaily found a link for SBI CARDS market value. ( please check below links)

http://www.consumergrievance.com/icrpc.org.beware.htm

No Thanks, No regards

Ravinder Singh
[protected]

To


The Branch Manager
State bank of India
Modinagar


Sub:- Withdrawal money from my Saving A/c No- [protected]


I, Sachin is having the above said A/c in your Bank. There is a issue of Rs 1000/- Which has been withdrawal as “Self” through the cheque no. 196235 on February 2010, wthout my knowledge. When I went to enquire in the bank, I came to know that a new Cheque book having cheque no. from 196210 to 196235 has been issued by the bank. Which I never received. Moreover, when I further enquired, it came to my Knowledge that the signature on the cheque deposited does not match my actual or authorised signature as per Bank record. As a result it is clear that I have not withdrawn the money on my own.

I kindly request to you please give me a written explanation for the subject matter and a copy of such cheque as earliest.

Further I kindly request you to look in to this matter of forgery on urgent basis and nessary & immediate corrective action as early as possible. I further request you to credit back my A/c for rs 1000/- as ASAP. An immediate action is highly obliged.


Thanking you

your faithfully


(Sachin)

Gurudwara Road, Adarsh nagar,
Gali No-2, Modinagar, district- ghaziabad

Phone no- [protected]

email Id:- Sachin.[protected]@baba.in

my name : HAJAMUSAMIL.N ac/no is [protected] in the SBI mandarakuppam(10660) branch.

i have asked cheque book for me in mandarakuppam branch.
the manager refuse to give check book for me without any valid reason,this wounded my heart.he behaved roughly.
please take necessary action.and i request you to provide my check book sir, HOPE YOU CONSIDER MY REQUEST

Thanking you
Hajamusamil

[protected], North Worli Branch, Siemens Information Systemes limited. We got Online banking facility last month. Yesterday we tried for the first time. Two users have Approver Rights 1. Dheeraj 2. Padmesh; When they tried to do online transactions, we get an ERROR MEssage: "YOU MAY NOT HAVE ACCESS/TRANSACTION RIGHTS ON THESE ACCOUNTS". VERY VERY URGENT; KINDLY LOOK INTO IT and give the necessary rights to them. SO THAT WE Can do online Patent Filing.

Thanks & regards,
YAMINI

Sir,
on[protected] I withdrawn Rs.25000 from statebank ATM, Missone road branch ATM,Bangalore . I did not able to find that one of those 500 Rs note is FAKE. I went to Rischmond road branch to take DD . Then the clerk find one of them is FAKE. Then they tear the number . So i went to Mission road branch and asked the manager regarding this. they are not aggreed that ATM notes are scenned by 7Lk ruppes scanner.They did not agree or not taken any step to find how that ATM given that note. They are blindly claiming that ATM machine
will not be wrong and it will scan. And their way of claiming is also appear that they fault is mine. It hurted me a lot. How the user of ATM will find the note as fake and even if he found it how can I recover money. Customer may become humiliate due to this services. How can I get justice, fill my loss of Rs 500 and get relief from mental stress. Please show me the way I can act.
I am waiting for your kind reply/action.

Respected Sir,

I have applied for Education loan with SBI, Kalyanpuri branch. I have been a consistent performer throughout. Topped my B.Tech. I worked for 2 years in a top IT Firm. Now I am planing for my MBA ina good college. My dad is an engineer and is getting a good-decent salary. Mother is a teacher. We have a property which is on my mom's name, she being a guarantor. these people are delayin the process so much. I applied for the loan in Feb and Still it's not processed, even enquiry didn't happen. So , imagine the delay in the work. Now, everytime they ask for some or the document which is very frustrating. If I have given my class 10 and 12th marksheet, then why did they returned my file to the branch stating that they need passing certificate, when it shows that I scored 85% in 10th and 12th. Similarly, my father's salary is flexi. If gross is Rs X and he gets Rs Y in bank, and this Rs Y is also good amount, then why are they asking to submit another certificate for it. There are many more such problems. Please provide respite to all this by addressing my issue. I will be highly greatful.

VIBHA
Branch Applied- Kalyan Puri , new Delhi
person Incharge- Mr Mitra, SBI Loan processing center, New Delhi

CONTACT NUMBER [protected]
This is regarding SBI Railway Credit Card which I have applied earlier last month not yet received so far.
Though so far I have not received the card, received a message on my cell informing that a bill amount of some 600 /- being debited and have to pay it the earliest to avoid the penalty.
Even after my repeated attempts to get connected to the customer care number [protected] as given in the site, I could not so.
Due to an abroad assignment for 2 years and poor customer service of SBI, I dont want to groom a relation with SBI and request to cancel the card issued in my name(though I dint received it so far and not even know about the card number).

Thanks
gurudhatha U

To SBI Cards,


This is Mudassar Khan


I got a call last month from SBI Cards, offering me a credit card.

Details of the Offer are as under:
Caller = Supriya
Limit mentioned:-
Gold - 75K > 3L
Silver - 30K > 90K
Annual Fee:-
Gold - 500/-
Silver - 500/-

Doc require - 2 stmt, cc front xerox, driving lic, 1 photos


Key Details of Conversation:-
I mentioned to the caller that I am interested to hold a SBI Card only if the Credit limit is => 1,00,000/- INR,
The caller agreed to this.
And my request was processed for a GOLD Card vide Appl. No.[protected] on or before 11/3/2010


Post Requisition:-
- Verification Call was done
- After a few days the Card was dropped at my residence in my absence.
- When I received the card it was a GOLD Card Number [protected] BUT with a limit of 45,000/- INR


After a couple of days I received a call from Delhi branch for Insurance and I reflected the facts to them, in return they asked me whether I want the request to be cancelled, I replied affirmative “Yes, I want to cancel the request”.


Now to the Climax :-
I have received a statement stating outstanding of 598.57/- to be paid by 05 May 10

15/04/2010 Total GST Debit For Current Stmt 51.50 D
15/04/2010 INS Credit Shield/Suraksha Plus PR 0.60 D
15/04/2010 INS Personal Accident Premium 26.47 D
15/04/2010 INS Administration Cha (Excl GST 2.06) 20.00 D

16/03/2010 Joining Fee (Excl GST 51.50) 500.00 D
[protected]
Total Outstanding 598.57 D
=======

My Question here is :-
I haven’t used it, neither I have accepted your card.
Why should I pay this amount when the company / bank has not kept its word of providing a card of 1,00,000/- ?
This is not the card for which I requested.
By doing this the Company has done 2 frauds with me.
1. Card dispatched is not as per requirement
2. Charged me Amount to which I am not liable.
3. What kind of Joining fee are you charging me when I am not willing to Join


This is a kind of harrasment. Please instruct your back office to cancel all outstanding records to immediate effect and reply to my email sooner, before I log this to Consumer Court.
my email id is mudassar.[protected]@gmail.com


Regards,
Mudassar

Hi,

This is to inform you that I have an SBI bank account in Mangalore (Karnataka). Right now I am working with a MNC in Pune.

I put my net banking password wrong for three times due to which my account have been bloked.

I have talked to my local SBI ban, in Hadapsar, in Pune to resume my password, but they told me that I have to visit to mangalore to get a new password.

It is near about impossible for me to go to Mangalore from Pune to get my password. Kindly help me out on this issue.

On[protected], I use SBI,ATM-card to withdrawal cash of Rs.4000 using City union Bank ATM, Janakpuri. Cash not dispensed in ATM but account debited.
I filed complaint in my SBI branch, they gave me token No. 1514.
I went to my SBI, Delhi Cantt. branch then after many time and I was used to talk to Branch Manager, but I didn't got any response.
I also register my complaint through their toll free Number 2 times,...

dear sir
hi,
my name is rajesh kumar gupta, i purchased sbi mutual fund on[protected], folio nom. 8471648 (L018 Magnum Tax gain scheme),
amount- 60000/-, number o[censored]nit 1,003.377, customer id no: rajesh kumar HUF,
i courier it at your jaipur branch on 7-4-2010 for cash, 15 days has been gone i didn't get any response from your side . please get me whats the states of my document .my postel add is Ram iron store, shop no. 19, main market, raising nagar -335051, my email add. [protected]@yahoo.com, my mbl. no. [protected].
please reply and oblige me, with thanks
rajesh kumar HUF
RAJESH KUMAR GUPTA

Sit, it has been one and half year, I opened demat account in State Bank of India. but still i has not recd my password inspite of so many requests or mails. Demat opening amount has been deducted from my account.

Sir,

I am a student and an aspirant of competitive examinations
like Indian civil Services , State Civil Services and other judicial
exams. I have done my B.A.LLB (Hons).in 2007 and since then preparing
for upcoming government jobs. I have applied for Madhya Pradesh Public
Service Commission, 2010 which is going to be held on 9th May 2010. It
was for the first time that this exam application forms were to be
filled online and it was to be paid online only. As this was also very
new for me I had a net banking kit provided by State Bank of India,
Gopalnagar Branch, Amritsar. Sir on 4th January I filled up my online
form and when I opted for the payment of the examination fees I chose
the online net banking services. I opened my account and one reference
number flashed on screen which I wrote down. Then after I faced
difficulty in operating the net banking services, so to get it solved I
went to the gopalnagar branch of SBI, there I met Customer Relation
Officer (Mr. Ashish ) and told him about my difficulty in the payment
of Examination fees. I told him about the reference no. and asked him
whether I have paid the amount or not. He replied that once I get the
reference no. it means that the transaction is done. I was not very
satisfied with his answer I asked him again that Sir are u sure that
payment is done. He replied same and assured me. I asked him third time
I said him ,”sir please kindly assure me that payment is done. He said
transaction is done away and your account will be debited with the same
amount by next day. This made me feel relaxed and little calm. Then by
somewhat reasons i could not check my account after that day.


On 24th April when I looked for my roll no. I was shocked to know that
my application has been rejected due to non payment of the examination
fees of just Rs.215. I was very disappointed to know how it happened.
On enquiring with Madhya Pradesh Online office about my forms status
and reason for its rejection they told me that my payment was not
processed by the bank.


I went to bank to know the case, their I met again the same Customer
Relation Officer told him about my application rejection. He referred
me to meet the INB officer ( Mr. Kashyap) he took 2 hours to know that
I could not pay the amount due to no proper knowledge of the payment
mode and use of the net banking services . I told him that I was
assured by the Customer Relation Officer personally. He replied that I
asked the wrong person or the person who had no proper knowledge of the
net banking system. He misguided me and assured me. After this I met
alongwith my father with Chief Manager of The SBI Gopalnagar branch.
(Mr. Bhatia ). After letting him know every thing he replied that “we
are very sorry but we cant do any thing at this time”.


Sir, I could not appear in this exam MPPSC PRE 2010 only because of the
misguidance and wrong assurance of the Customer Relation Officer whose
duty was to properly guide me and solve my problem and not to misguide
and give misleading assurances to customers. His fault and misguidance
has estopped me from appearing in this very important and much awaited
examination. It wasted one crucial year of my carrier due to his
misguidance . I want to file a complaint against the Customer relation
officer who could not properly guide me due to which I suffered loss of
this years exam for which I was preparing for last two and a half year.
Sir, please guide me what can be done?

Details : Harpreet Kaur
Acc no.:[protected]
Branch : State bank of India, Gopalnagar branch
form Application no:.09P[protected]
Reference no.:[protected]


Regards
Harpreet Kaur

I sri surendra yadav s/o sri subhash yadav SB Account holder of [protected] with the Union Bank of India, Karimganj Branch.The ATM Card against the mentioned SB A/C bearing number [protected] has been issued from the concerned authority. On 24/04/2010 at aboyt 12.48 pm i withdrawn an amount of Rupees 20000/ Twenty thousand only from SBI's ATM bearing ID S1AN00010902.On the same day i.e 24/04/2010 at about 1.56 pm i tried with the help of my neighbour sri Anil Ch. Bin S/o sri D.D.Bin to withdraw another 10000( ten thousand) from SBI's ATM Bearing ID S1AN00010901 of Karimganj. But could not receive amount. The machine showed "unable to process" message. On 27/04/2010 i could realise that the total amount deducted on 24/04/2010 is 25000/ twentyfive thousand only. As such i made inquiry and get that 5000 five thousand have been deducted on transaction id no 2013 from SBI ATM ID NO. S1AN 00010901 of Karimganj whereas i have not received any money.

I am Sanjay K Tripathi, working in a Govt Insurance Company, I am the customer of SBI Card since long time, recently I upted SBI Privilege Circle Programme in which they have informed that as a Privileged Customer, I have been selected for this special Gift/Programe. They also informed that there is no need to do any payment unless you are fully satisfied about this programme. But, at the time of next statement, they have charged more than Rs.6000/- . In this process I received a pack from SBI, in that

Privilege Circle prog details,
1. Holiday Voucher for 3days & 2nt's to any of the 40 locations.
2. Airline Ticket one way for 1 person
3. Joining Gift - a watch worth Rs 3090
4. Bonus Reward pts of 500


1. One Polo Watch ( As per them, this is worth more than Rs. 4
thousand, in market the price is only Rs.400) It was a fake. i'm not happy or satisfied with it.

2. Free Air Ticket(One way) in their selected destinations which do not meet our requirement. We will have to give three Option, in which they will decide on my destination/date of journey. so many constraints are there to fly, which customer cannot meet.

a) As per my wish I cannot decide, Heritage will decide my travel destination with date of journey.

b) I have to pay Govt/ Air line Tax? Which they have not not told me about the taxes and surcharges that would be born by me.

3. Holiday for privileged custmers, again this is their selected destination. Not anytime, but during off-season.

a) I have to pay Rs.250 handling Charges( Earlier not informed)

b) All the charges/taxes of Hotel is to be borne by me. This is also not informed at the time of offer.

b) Holiday trip is to be decided by the SBI Cards Agent, plat5 consultancy.

I have already submitted my complaint to SBI Card through E-mail.

I want some action to be taken by SBI as their agents are cheating their SBI Cards Customers,
I am fully dissatisfied/unhappy with the service or this offer as it is totally misleading, else i'll surrender their Card and move to the consumer court.

Sanjay K Tripathi
Email ID: [protected]@gmail.com

Hi,

I have taken HOME loan from SBI on the month of October 2008 at the time interest rate was 10.75% after 3 month they have reduced my interest rate up to 9.50 % but at the same time SBI new home loan customer are paying only 8% for the next 5 years so please suggest me how to approach SBI on this regards or i have to take any legal action against SBI for getting same benefits like new customer.

Sir/Madam

I'm Jignesh Khajanchi from Ahmedabad (Gujarat), I had open the Demate a/c with SBI in Sep'2009, and bank has deduct the Rs. 5000/- as a deposit from my SBI saving a/c.
As per SBI representive Ms. Smita, after six month this amount automatically
(without any request) return to your SBI savings a/c.by SBI But till date I have not received Rs. 5000/- in my saving a/c.

So, I REQUIEST TO SBI DEMATE, PLEASE CLOSE THE MY DEMATE A/C AND RETURN THE SAID AMOUNT IN MY SBI SAVING A/C.

My Demate A/c No :[protected]

I am a user of SBI credit card, Gold. I am using this card for past 2 years now. When SBI offered me this card, they promised me cash back of 2% on dept. stores bills, restaurant bills, and utility bills. It was a good offer and hence I went ahead with the card. I got my utility bills registered with SBI card and was getting cash back on that. Overall it was all fine.

I think a year back they changed the policy from offering cash back to rewards points. Now this was done without any intimation and I came to know about this only when I contacted their call center after seeing monthly bill. I was not happy, but as I have registered most of my utility bills. I continued with it.

6 months back I got a call from SBI (it says SBI but it is some agent) and offering me a credit card with cash back offer on dept. stores bills, restaurant bills, and utility bills. I explained the agent that I already have a card and there is no cash back and please do not disturb me as I have registered my number under DND. I was little skeptical about something fishy.

Again 1 month after this I got a call from same agent and offering me same card with cash back offer. I was annoyed and I went and lodged a complained with SBI call center about this agent selling cards with wrong offer. They noticed the complained and the called stopped for some time.

In last week, I received the call from same agent (I can say looking at the phone numbers), and offering me again SBI gold card with cash back on dept. stores bills, restaurant bills, and utility bills. So this time I am totally pissed off and told them that SBI have stopped cash back. This agent insisted that cash back is there and it is for life time, if you are not getting cash back you can get it activated by calling to call center. I went back to call center and ask them to activate which they said is not there. So I again registered a complained against this agent and asked them to take some action. I registered complain on Saturday April 17th. and they told me some one will call you in 2 days. I have not got any calls from SBI till now and today I called their call center again to check the status of complaint.

Overall with this experience, I understand few points and I would request if you can take it ahead:
1. SBI offer new customer with cash back on their card so that customer signs in for card and after some time may be 6 months or a year, they discontinue the cash back and change that into reward points. I am sure with typical tendency, hardly any one stop using the card or file a complaint about it. So overall SBI benefits as may be only 5% customers may be leaving after they come to know about it.
2. I have registered my number under DND and I still get calls from new card when I have not registered for it. This is in violation of TRAI regulations.
3. Overall this is totally fraudulent and unethical way of doing the business and not expected from SBI.

If you want u can share my recent complaint number with you.

I requested call center person to let me know the concerned authority which they fails to tell. Even the person there was not able to tell me whats action will be taken for my complaint.

Sameer

respected sir,
on 16march 2010,i send application form for online banking user id and password through speed post to SBI ,(M.G Avenue branch ,manipur )where i opened my account, and my account no is [protected] as i have been staying far from manipur.but till now am not getting any reply from the manger.please help me out to get my user id and password soon.
with regards
nonibala

WHILE ON TOUR I LOST MY WALLET CONTAINING MY CREDIT / DEBIT CARDS INCLUDING SBI ATM / DEBIT CARD

MY ACCOUNT IS IN CHINSURAH ,WEST BENGAL BRANCH OF SBI.
DETAILS OF ACCOUNT AS FOLLOWS
HOLDER - DHRUBA JYOTI RAY
SB ACCOUNT
DATE OF BIRTH 06.07.1943
ADDRESS 417A, KAILASH NAGAR, OLAI CHANDITALA, HOOGHLY 712 103
PHONE 0-[protected]
UNFORTUNATELY DEBIT CARD NUMBER AND DETAILS ARE NOT MEMORISED
AND CAN BE CONFIRMED WITH BANK ON MY RETURN NEXT WEEK.
KINDLY BLOCK ALL DEBIT CARD TRANSACTIONS.
REGARDS.
D.J.RAY