State Bank of India [SBI] Complaints & Reviews

dear sir
hi,
my name is rajesh kumar gupta, i purchased sbi mutual fund on[protected], folio nom. 8471648 (L018 Magnum Tax gain scheme),
amount- 60000/-, number o[censored]nit 1,003.377, customer id no: rajesh kumar HUF,
i courier it at your jaipur branch on 7-4-2010 for cash, 15 days has been gone i didn't get any response from your side . please get me whats the states of my document .my postel add is Ram iron store, shop no. 19, main market, raising nagar -335051, my email add. [protected]@yahoo.com, my mbl. no. [protected].
please reply and oblige me, with thanks
rajesh kumar HUF
RAJESH KUMAR GUPTA

Sit, it has been one and half year, I opened demat account in State Bank of India. but still i has not recd my password inspite of so many requests or mails. Demat opening amount has been deducted from my account.

Sir,

I am a student and an aspirant of competitive examinations
like Indian civil Services , State Civil Services and other judicial
exams. I have done my B.A.LLB (Hons).in 2007 and since then preparing
for upcoming government jobs. I have applied for Madhya Pradesh Public
Service Commission, 2010 which is going to be held on 9th May 2010. It
was for the first time that this exam application forms were to be
filled online and it was to be paid online only. As this was also very
new for me I had a net banking kit provided by State Bank of India,
Gopalnagar Branch, Amritsar. Sir on 4th January I filled up my online
form and when I opted for the payment of the examination fees I chose
the online net banking services. I opened my account and one reference
number flashed on screen which I wrote down. Then after I faced
difficulty in operating the net banking services, so to get it solved I
went to the gopalnagar branch of SBI, there I met Customer Relation
Officer (Mr. Ashish ) and told him about my difficulty in the payment
of Examination fees. I told him about the reference no. and asked him
whether I have paid the amount or not. He replied that once I get the
reference no. it means that the transaction is done. I was not very
satisfied with his answer I asked him again that Sir are u sure that
payment is done. He replied same and assured me. I asked him third time
I said him ,”sir please kindly assure me that payment is done. He said
transaction is done away and your account will be debited with the same
amount by next day. This made me feel relaxed and little calm. Then by
somewhat reasons i could not check my account after that day.


On 24th April when I looked for my roll no. I was shocked to know that
my application has been rejected due to non payment of the examination
fees of just Rs.215. I was very disappointed to know how it happened.
On enquiring with Madhya Pradesh Online office about my forms status
and reason for its rejection they told me that my payment was not
processed by the bank.


I went to bank to know the case, their I met again the same Customer
Relation Officer told him about my application rejection. He referred
me to meet the INB officer ( Mr. Kashyap) he took 2 hours to know that
I could not pay the amount due to no proper knowledge of the payment
mode and use of the net banking services . I told him that I was
assured by the Customer Relation Officer personally. He replied that I
asked the wrong person or the person who had no proper knowledge of the
net banking system. He misguided me and assured me. After this I met
alongwith my father with Chief Manager of The SBI Gopalnagar branch.
(Mr. Bhatia ). After letting him know every thing he replied that “we
are very sorry but we cant do any thing at this time”.


Sir, I could not appear in this exam MPPSC PRE 2010 only because of the
misguidance and wrong assurance of the Customer Relation Officer whose
duty was to properly guide me and solve my problem and not to misguide
and give misleading assurances to customers. His fault and misguidance
has estopped me from appearing in this very important and much awaited
examination. It wasted one crucial year of my carrier due to his
misguidance . I want to file a complaint against the Customer relation
officer who could not properly guide me due to which I suffered loss of
this years exam for which I was preparing for last two and a half year.
Sir, please guide me what can be done?

Details : Harpreet Kaur
Acc no.:[protected]
Branch : State bank of India, Gopalnagar branch
form Application no:.09P[protected]
Reference no.:[protected]


Regards
Harpreet Kaur

I sri surendra yadav s/o sri subhash yadav SB Account holder of [protected] with the Union Bank of India, Karimganj Branch.The ATM Card against the mentioned SB A/C bearing number [protected] has been issued from the concerned authority. On 24/04/2010 at aboyt 12.48 pm i withdrawn an amount of Rupees 20000/ Twenty thousand only from SBI's ATM bearing ID S1AN00010902.On the same day i.e 24/04/2010 at about 1.56 pm i tried with the help of my neighbour sri Anil Ch. Bin S/o sri D.D.Bin to withdraw another 10000( ten thousand) from SBI's ATM Bearing ID S1AN00010901 of Karimganj. But could not receive amount. The machine showed "unable to process" message. On 27/04/2010 i could realise that the total amount deducted on 24/04/2010 is 25000/ twentyfive thousand only. As such i made inquiry and get that 5000 five thousand have been deducted on transaction id no 2013 from SBI ATM ID NO. S1AN 00010901 of Karimganj whereas i have not received any money.

I am Sanjay K Tripathi, working in a Govt Insurance Company, I am the customer of SBI Card since long time, recently I upted SBI Privilege Circle Programme in which they have informed that as a Privileged Customer, I have been selected for this special Gift/Programe. They also informed that there is no need to do any payment unless you are fully satisfied about this programme. But, at the time of next statement, they have charged more than Rs.6000/- . In this process I received a pack from SBI, in that

Privilege Circle prog details,
1. Holiday Voucher for 3days & 2nt's to any of the 40 locations.
2. Airline Ticket one way for 1 person
3. Joining Gift - a watch worth Rs 3090
4. Bonus Reward pts of 500


1. One Polo Watch ( As per them, this is worth more than Rs. 4
thousand, in market the price is only Rs.400) It was a fake. i'm not happy or satisfied with it.

2. Free Air Ticket(One way) in their selected destinations which do not meet our requirement. We will have to give three Option, in which they will decide on my destination/date of journey. so many constraints are there to fly, which customer cannot meet.

a) As per my wish I cannot decide, Heritage will decide my travel destination with date of journey.

b) I have to pay Govt/ Air line Tax? Which they have not not told me about the taxes and surcharges that would be born by me.

3. Holiday for privileged custmers, again this is their selected destination. Not anytime, but during off-season.

a) I have to pay Rs.250 handling Charges( Earlier not informed)

b) All the charges/taxes of Hotel is to be borne by me. This is also not informed at the time of offer.

b) Holiday trip is to be decided by the SBI Cards Agent, plat5 consultancy.

I have already submitted my complaint to SBI Card through E-mail.

I want some action to be taken by SBI as their agents are cheating their SBI Cards Customers,
I am fully dissatisfied/unhappy with the service or this offer as it is totally misleading, else i'll surrender their Card and move to the consumer court.

Sanjay K Tripathi
Email ID: [protected]@gmail.com

Hi,

I have taken HOME loan from SBI on the month of October 2008 at the time interest rate was 10.75% after 3 month they have reduced my interest rate up to 9.50 % but at the same time SBI new home loan customer are paying only 8% for the next 5 years so please suggest me how to approach SBI on this regards or i have to take any legal action against SBI for getting same benefits like new customer.

Sir/Madam

I'm Jignesh Khajanchi from Ahmedabad (Gujarat), I had open the Demate a/c with SBI in Sep'2009, and bank has deduct the Rs. 5000/- as a deposit from my SBI saving a/c.
As per SBI representive Ms. Smita, after six month this amount automatically
(without any request) return to your SBI savings a/c.by SBI But till date I have not received Rs. 5000/- in my saving a/c.

So, I REQUIEST TO SBI DEMATE, PLEASE CLOSE THE MY DEMATE A/C AND RETURN THE SAID AMOUNT IN MY SBI SAVING A/C.

My Demate A/c No :[protected]

I am a user of SBI credit card, Gold. I am using this card for past 2 years now. When SBI offered me this card, they promised me cash back of 2% on dept. stores bills, restaurant bills, and utility bills. It was a good offer and hence I went ahead with the card. I got my utility bills registered with SBI card and was getting cash back on that. Overall it was all fine.

I think a year back they changed the policy from offering cash back to rewards points. Now this was done without any intimation and I came to know about this only when I contacted their call center after seeing monthly bill. I was not happy, but as I have registered most of my utility bills. I continued with it.

6 months back I got a call from SBI (it says SBI but it is some agent) and offering me a credit card with cash back offer on dept. stores bills, restaurant bills, and utility bills. I explained the agent that I already have a card and there is no cash back and please do not disturb me as I have registered my number under DND. I was little skeptical about something fishy.

Again 1 month after this I got a call from same agent and offering me same card with cash back offer. I was annoyed and I went and lodged a complained with SBI call center about this agent selling cards with wrong offer. They noticed the complained and the called stopped for some time.

In last week, I received the call from same agent (I can say looking at the phone numbers), and offering me again SBI gold card with cash back on dept. stores bills, restaurant bills, and utility bills. So this time I am totally pissed off and told them that SBI have stopped cash back. This agent insisted that cash back is there and it is for life time, if you are not getting cash back you can get it activated by calling to call center. I went back to call center and ask them to activate which they said is not there. So I again registered a complained against this agent and asked them to take some action. I registered complain on Saturday April 17th. and they told me some one will call you in 2 days. I have not got any calls from SBI till now and today I called their call center again to check the status of complaint.

Overall with this experience, I understand few points and I would request if you can take it ahead:
1. SBI offer new customer with cash back on their card so that customer signs in for card and after some time may be 6 months or a year, they discontinue the cash back and change that into reward points. I am sure with typical tendency, hardly any one stop using the card or file a complaint about it. So overall SBI benefits as may be only 5% customers may be leaving after they come to know about it.
2. I have registered my number under DND and I still get calls from new card when I have not registered for it. This is in violation of TRAI regulations.
3. Overall this is totally fraudulent and unethical way of doing the business and not expected from SBI.

If you want u can share my recent complaint number with you.

I requested call center person to let me know the concerned authority which they fails to tell. Even the person there was not able to tell me whats action will be taken for my complaint.

Sameer

respected sir,
on 16march 2010,i send application form for online banking user id and password through speed post to SBI ,(M.G Avenue branch ,manipur )where i opened my account, and my account no is [protected] as i have been staying far from manipur.but till now am not getting any reply from the manger.please help me out to get my user id and password soon.
with regards
nonibala

WHILE ON TOUR I LOST MY WALLET CONTAINING MY CREDIT / DEBIT CARDS INCLUDING SBI ATM / DEBIT CARD

MY ACCOUNT IS IN CHINSURAH ,WEST BENGAL BRANCH OF SBI.
DETAILS OF ACCOUNT AS FOLLOWS
HOLDER - DHRUBA JYOTI RAY
SB ACCOUNT
DATE OF BIRTH 06.07.1943
ADDRESS 417A, KAILASH NAGAR, OLAI CHANDITALA, HOOGHLY 712 103
PHONE 0-[protected]
UNFORTUNATELY DEBIT CARD NUMBER AND DETAILS ARE NOT MEMORISED
AND CAN BE CONFIRMED WITH BANK ON MY RETURN NEXT WEEK.
KINDLY BLOCK ALL DEBIT CARD TRANSACTIONS.
REGARDS.
D.J.RAY

Sir/madam
I am gunwant kamdi my SBI a/c. no. is [protected] karanja (gh.) branch.code no 2157. I withdrew Rs.2000/- chaparu nagar square nagpur IDBI atm machine id 5151 on dated 28/12/09 after 15 days i am complaint both of banks on dated 12/01/10 but no one attention on my complaint. i am hummbly request to u plz attention my complaint.
regard
gunwant kamdi

SBI Bank deducting intercity charges , while other banks like ICICI, IDBI does not do this, and customer only know after the transactions are done.

If there are some exceptions this should be known , I also lost my hard earned money because of Inter City Charges not known to me, when asked the answer was we are not deducting computer deduct it on its own we cannot do anything.

Kindly credit my account by 450/- , which otherwise I would not have done that transactions.

Other banks make money by efficiency, SBI is making it from the customer hard earned money because they are using SBI


[protected]@yahoo.com

Sir, the matter was brought to the notice of the the General Manager,
State Bank of India, Local Hd.Office, A. T .Road, Voralumukh, Guwahati (Assam),by FAX to no.[protected] and through the regd.letter bearing no.2786 on 18.03.2010 as a proof copy of the letter is pasted under, but no action has yet been taken so far.Therefore, finding no other alternative I bound to lodge complaint regarding this matter with a hope to get an early necessary action from your end please.

Thanking you
Yours faithfully
UMA SUTRADHAR, LUMDING
Dated - 23.04.2010
To
The General Manager,
State Bank of India, Local Hd.Office, A. T .Road, V oralumukh, Guwahati (Assam)
Sir,
Sub: - Non-crediting of Rs.20, 000/- in my Savings Bank Account
No.[protected] Of SBL, Lumding Branch.

Respectfully, I beg to inform you that a Demand Draft ofRs.20, 0001- only in my name was deposited to SBI, Lumding Branch on 08.03.2008 to be credited in my aforesaid account, but till date the same has not been credited to my said account.
After several approach to the Bank Manager, the Manager marked a no."SCN¬26425356" and did nothing in this respect. Having no other alternative, I lodged my complaint to you through [protected]@sify.com.vide complaint ticket no.CC[protected], but the result of my complaint is yet to receive by me.
As the matter has already been delayed badly and I am very much in need of money, I am fervently requesting to your good self to look into the matter personally so that I can get my money early and for which act of your kindness, I shall remain ever great full to you.

Thanking you



Dated- 15.03.2010


Yours faithfully,
(UMA SUTRADHAR) Rly.Qrs.No.K!24 (B), Kalibari Colony, P.O-Lumding, Dist-Nagaon (Assam), PlN-782447.

Received a call from SBI (State bank of India) - Call Center for the investment in certain plans, The person spoken from Ph. No.[protected] at 12.35 PM dated 23.04.2010, Missbehaived and conveyed his intention in a abusing language on undersigned denying to avail any offer for the savings.

It is my wish to take any call but he just insisted why you are not taking and used a harsh Language.

Required to take an action against this matter immediately.

This matter wasted my valuable time when i am putting into some urgent work, due to which i have faced a huge loss.

I want to lodge/ file case, Kindly provide me Feedback

Regards

Vijay Tewatia
Cell No. +91 [protected]

On[protected] I have transfered an amount of Rs.1000/- from my SB A/C No:[protected] of State Bank of India Main Branch to A/C.No:[protected] of Sri. K. Bhanuprakash by mistake.

Kindly arrange to credit back the same amount to my SBI account cited above for which I will ever thankful to you
Yours
J. Radha Krishna,
BSNL Employee, %GMTD,
Tirupati

i am suffering for forceful recovery of payments since last four years and more for a bill of transection which is not made by me and as per the sbi credit card bill it shows the transection is held in istanbul (turkey).
i made my sincere effort to cooperate with all sbi personnels and went to shankarnagar office twice but unfortunately i felt that these sbi officers were not interested in solving my problems and they simply were making timepass.
they held me 100%responsible for this transections because credit card belongs to me.
i asked them so many times to come with documentary proof regarding said transections/ my signature on voucher/ any papers to prove the said transections but they dont reply on this topic.
please help.

husain r laxmidhar
national electrification works
6, indra saryu, chhindwara road,
chhaoni, nagpur 440 013.
mobile : [protected]

Dear Sir,

I am Barath Surendran, running my own training business for past 1 year and I am an Account holder in State Bank of India – MKB Nagar, Chennai A/C No – [protected] since my child hood. I have been a customer of SBI – MKB Nagar and today – 22nd April 2010, I had been to your MKB Nagar branch to enquire about possibility of opening an Current Account for my Business (which is a proprietorship at this point of time) and wanted advice. But, the branch manager of MKB Nagar (I think, he is newly appointed at this branch) treated me badly and was asking for a license in order to run a training business. I want to know what license? And it turned into a big fight. At last I have said to the manager to come and meet him after I registering my firm as a Partnership entity.

I hope people of India have the right to run businesses and have accounts in nationalized banks. I want you to know that customers are sometime treated very badly. Hope you understand.

Regards,

Barath S
+91 [protected]
+91 [protected]

Subject:- Complaint against SBI Branch Thane West

I Mr.Prasad patil has applied for Home Loan on 2nd March for TATA properties of Boisar from SBI BANK Thane Collector Campus Branch,as SBI was having tie up with TATA SHUBH GRIHA PROPERTIES,Previously as I visited SBI Agiary Lane-Branch the executive Vishakha patil was not paying attention to us when we asked her abot the loan she said us to visit the boisar branch which is far from thane,as we we requested her on phone she shouted that please dont talk to me and said do whatever you want ,Later on when we visited Thane Collector Campus Branch and they said that it can be done through thane branch and we dont have to visit Boisar,But today two months have passed but still the Loan has not been sanctioned as the quartely installments from TATA are extremely high of 81854 quarterly we were looking out for Loan of amount 4 lac 44 thousand from SBI,but due lack of concern from SBI again we had to pay the installment of 81854 to TATA,Every now and then they are asking for some or other documents which is not mention in checklist like NOC from the working Company.We have spoken with Mr.Ahir (Branch Manager of Thane Collector Campus Branch )contact number-[protected]/[protected] but he threw the loan papers and said the inspection will be done through SBI Naupada Branch-Thane which was really below the level of expectations from Branch manager,As we visited Naupada Branch Assistant manager Rashmi Ramteke([protected]/[protected]) said that there is no person available for the site inspection as were not convinced with her answer she said we have to visit Ast.General Manager C.B Sawant of Naupada Thane([protected]/[protected]/[protected]) who replied in the same way saying that we dont have any executive to inspect in boisar,as we tried to convince him he shouted at us saying it cannot be done from here and was extremely rude again guided us to Thane Collector Campus Branch to speak with Mr.Ahir .Every now and then we are just going from one branch to another but we are not getting any resolution,This has really became a mental harrasment for us the next date of paying money to TATA is again coming closer ,Please reply us soon contact number [protected]/[protected]/[protected]/[protected]

State Bank of India Naupada-Branch
Retail Assets Small & Medium
Enterprises Credit Center,
Thane Gokhale Road,
Opp.Deodhar Hospital
Naupada,Thane-400602

State Bank of India Thane Collector Campus-Branch
Netaji Subhash Chandra Road,
Near Court Naka
Thane West-400601

State Bank of India Agiary Lane-Branch
Zamli naka,Talao pali
Agiary Lane,
Opp.Saraswat Bank
Thane West-400602

I am a Defense Pensioner, drawing my pension from State Bank of India, Faridabad branch ( Branch Code 00734 ).
My Acct. No. is [protected].
I want to get my Salary Certificate for the year 2009-10, showing the pension paid to me for the year 2009-10, and pension arrears paid as a result of award of VI th Pay Commission, since 01Jan.2006.
Separation of Pension and Arrears is necessary to enable me to prepare and submit FORM 10E, Under Rule 21AA, under section 192(2A) for claiming relie[censored]nder section 89(1) by a Govt.Servant.
I had made such a request to SBI Chandni Chawk Branch who were kind enough to inform me that this subject is dealt with by STATE BANK OF INDIA, CENTRALIZED PENSION PROCESSING CELL, CHANDNI CHOWK, DELHI.110006 ( MAIL ID sbi.[protected]@sbi.co.in ) They further, very kindly, forwarded my message to the concerned branch.

My communications to STATE BANK OF INDIA, CENTRALIZED PENSION PROCESSING CELL, CHANDNI CHOWK, DELHI.110006 ( MAIL ID sbi.[protected]@sbi.co.in ) are neither getting acknowledged or replied to.

DearSir/Madam,

1. This is in connection with the above mentioned subject for which complaint was lodged to Public Grievances Cell, State Bank of India, Parliament Street, New Delhi on 12 Jan 2010 vide letter No MD/PP/03 dated 12 Jan 2010. On 03 Mar 2010 I received information vide No GM(NW-1)/COMP/11677 dated 23 Feb 2010 from the above mentioned bank stating that the complaint has been forwarded to CPPC Chandni Chowk, Delhi for the necessary action. But so far no information has yet been received from the CPPC Chandni Chowk and nor from my Bank i.e. SBI Nangal Raya, Delhi Cantt-10 where my pension account is held.

2. You are, therefore, requested to instruct the said banks to expedite the case as it has already been delayed, at your earliest possible please. A copy of my letter forwarded to Public Grievances Cell, State Bank of India, Parliament Street, New Delhi is fwd for your necessary information please.
With thanks in anticipation.

yours faithfully,
Sub Maj Mohan Dass
22 Apr 2010

Applicant ID No MD/PP/03 Dated: 12 Jan 2010

To:

Public Grievances Cell
State Bank of India
Parliament Street
New Delhi


Subject: - PAYMENT OF INTEREST TOWARDS DELAY CREDITING OF PENSION AMOUNT

Sir,

1. Most humbly and respectfully it is submitted for your kind attention that my PPO No S/CORR/143115/2009 (ARMY) dated 10 Jul 2009 (photocopy attached) was received by the State Bank of India, Nangal Raya Delhi Cantt-110010 on 03 Oct 2009 for crediting of my pension amount worth Rs 4, 62,018/- due towards my gratuity, commutation and pension arrears. The aforesaid amount was due to be paid to me with effect from 01 Jun 2006 in my pension account No [protected]. But it is brought to your kind notice that the said amount was only credited on 07 Dec 09 i.e. after a lapse of 65 days period, thus, putting me unnecessarily in financial loss to be incurred on the interest of this huge amount. Photocopy of my pension account No [protected] where the said amount has been credited is enclosed for your necessary information and ready reference please.

2. Sir, I am a retired JCO and my pension is the only source of livelihood for my entire family. Hence you are requested to issue instructions to the concerned bank to pay me the due interest on the aforesaid amount with effect from 03 Oct 2009 onwards for the entire period at your earliest possible for which I shall remain ever grateful to you.
3. A photocopy of RTI application form dated 17 Nov 2009 which was submitted to the Bank manager, SBI, Nagal Raya, Delhi Cantt-10 in this connection (please draw your attention on sub para (v) page No 2 of Para Ser No 5 of the application) is also enclosed for your necessary information please.

Thanking you highly in anticipation.


Yours sincerely,


(Sub Mohan Dass)
Station: New Delhi B-32 (FF), Ayodhaya Kunj
East Uttam Nagar
Dated : 12 Jan 2010 New Delhi-110059
(M) [protected]