State Bank of India [SBI] Complaints & Reviews

CONTACT NUMBER [protected]
This is regarding SBI Railway Credit Card which I have applied earlier last month not yet received so far.
Though so far I have not received the card, received a message on my cell informing that a bill amount of some 600 /- being debited and have to pay it the earliest to avoid the penalty.
Even after my repeated attempts to get connected to the customer care number [protected] as given in the site, I could not so.
Due to an abroad assignment for 2 years and poor customer service of SBI, I dont want to groom a relation with SBI and request to cancel the card issued in my name(though I dint received it so far and not even know about the card number).

Thanks
gurudhatha U

To SBI Cards,


This is Mudassar Khan


I got a call last month from SBI Cards, offering me a credit card.

Details of the Offer are as under:
Caller = Supriya
Limit mentioned:-
Gold - 75K > 3L
Silver - 30K > 90K
Annual Fee:-
Gold - 500/-
Silver - 500/-

Doc require - 2 stmt, cc front xerox, driving lic, 1 photos


Key Details of Conversation:-
I mentioned to the caller that I am interested to hold a SBI Card only if the Credit limit is => 1,00,000/- INR,
The caller agreed to this.
And my request was processed for a GOLD Card vide Appl. No.[protected] on or before 11/3/2010


Post Requisition:-
- Verification Call was done
- After a few days the Card was dropped at my residence in my absence.
- When I received the card it was a GOLD Card Number [protected] BUT with a limit of 45,000/- INR


After a couple of days I received a call from Delhi branch for Insurance and I reflected the facts to them, in return they asked me whether I want the request to be cancelled, I replied affirmative “Yes, I want to cancel the request”.


Now to the Climax :-
I have received a statement stating outstanding of 598.57/- to be paid by 05 May 10

15/04/2010 Total GST Debit For Current Stmt 51.50 D
15/04/2010 INS Credit Shield/Suraksha Plus PR 0.60 D
15/04/2010 INS Personal Accident Premium 26.47 D
15/04/2010 INS Administration Cha (Excl GST 2.06) 20.00 D

16/03/2010 Joining Fee (Excl GST 51.50) 500.00 D
[protected]
Total Outstanding 598.57 D
=======

My Question here is :-
I haven’t used it, neither I have accepted your card.
Why should I pay this amount when the company / bank has not kept its word of providing a card of 1,00,000/- ?
This is not the card for which I requested.
By doing this the Company has done 2 frauds with me.
1. Card dispatched is not as per requirement
2. Charged me Amount to which I am not liable.
3. What kind of Joining fee are you charging me when I am not willing to Join


This is a kind of harrasment. Please instruct your back office to cancel all outstanding records to immediate effect and reply to my email sooner, before I log this to Consumer Court.
my email id is mudassar.[protected]@gmail.com


Regards,
Mudassar

Hi,

This is to inform you that I have an SBI bank account in Mangalore (Karnataka). Right now I am working with a MNC in Pune.

I put my net banking password wrong for three times due to which my account have been bloked.

I have talked to my local SBI ban, in Hadapsar, in Pune to resume my password, but they told me that I have to visit to mangalore to get a new password.

It is near about impossible for me to go to Mangalore from Pune to get my password. Kindly help me out on this issue.

On[protected], I use SBI,ATM-card to withdrawal cash of Rs.4000 using City union Bank ATM, Janakpuri. Cash not dispensed in ATM but account debited.
I filed complaint in my SBI branch, they gave me token No. 1514.
I went to my SBI, Delhi Cantt. branch then after many time and I was used to talk to Branch Manager, but I didn't got any response.
I also register my complaint through their toll free Number 2 times,...

dear sir
hi,
my name is rajesh kumar gupta, i purchased sbi mutual fund on[protected], folio nom. 8471648 (L018 Magnum Tax gain scheme),
amount- 60000/-, number o[censored]nit 1,003.377, customer id no: rajesh kumar HUF,
i courier it at your jaipur branch on 7-4-2010 for cash, 15 days has been gone i didn't get any response from your side . please get me whats the states of my document .my postel add is Ram iron store, shop no. 19, main market, raising nagar -335051, my email add. [protected]@yahoo.com, my mbl. no. [protected].
please reply and oblige me, with thanks
rajesh kumar HUF
RAJESH KUMAR GUPTA

Sit, it has been one and half year, I opened demat account in State Bank of India. but still i has not recd my password inspite of so many requests or mails. Demat opening amount has been deducted from my account.

Sir,

I am a student and an aspirant of competitive examinations
like Indian civil Services , State Civil Services and other judicial
exams. I have done my B.A.LLB (Hons).in 2007 and since then preparing
for upcoming government jobs. I have applied for Madhya Pradesh Public
Service Commission, 2010 which is going to be held on 9th May 2010. It
was for the first time that this exam application forms were to be
filled online and it was to be paid online only. As this was also very
new for me I had a net banking kit provided by State Bank of India,
Gopalnagar Branch, Amritsar. Sir on 4th January I filled up my online
form and when I opted for the payment of the examination fees I chose
the online net banking services. I opened my account and one reference
number flashed on screen which I wrote down. Then after I faced
difficulty in operating the net banking services, so to get it solved I
went to the gopalnagar branch of SBI, there I met Customer Relation
Officer (Mr. Ashish ) and told him about my difficulty in the payment
of Examination fees. I told him about the reference no. and asked him
whether I have paid the amount or not. He replied that once I get the
reference no. it means that the transaction is done. I was not very
satisfied with his answer I asked him again that Sir are u sure that
payment is done. He replied same and assured me. I asked him third time
I said him ,”sir please kindly assure me that payment is done. He said
transaction is done away and your account will be debited with the same
amount by next day. This made me feel relaxed and little calm. Then by
somewhat reasons i could not check my account after that day.


On 24th April when I looked for my roll no. I was shocked to know that
my application has been rejected due to non payment of the examination
fees of just Rs.215. I was very disappointed to know how it happened.
On enquiring with Madhya Pradesh Online office about my forms status
and reason for its rejection they told me that my payment was not
processed by the bank.


I went to bank to know the case, their I met again the same Customer
Relation Officer told him about my application rejection. He referred
me to meet the INB officer ( Mr. Kashyap) he took 2 hours to know that
I could not pay the amount due to no proper knowledge of the payment
mode and use of the net banking services . I told him that I was
assured by the Customer Relation Officer personally. He replied that I
asked the wrong person or the person who had no proper knowledge of the
net banking system. He misguided me and assured me. After this I met
alongwith my father with Chief Manager of The SBI Gopalnagar branch.
(Mr. Bhatia ). After letting him know every thing he replied that “we
are very sorry but we cant do any thing at this time”.


Sir, I could not appear in this exam MPPSC PRE 2010 only because of the
misguidance and wrong assurance of the Customer Relation Officer whose
duty was to properly guide me and solve my problem and not to misguide
and give misleading assurances to customers. His fault and misguidance
has estopped me from appearing in this very important and much awaited
examination. It wasted one crucial year of my carrier due to his
misguidance . I want to file a complaint against the Customer relation
officer who could not properly guide me due to which I suffered loss of
this years exam for which I was preparing for last two and a half year.
Sir, please guide me what can be done?

Details : Harpreet Kaur
Acc no.:[protected]
Branch : State bank of India, Gopalnagar branch
form Application no:.09P[protected]
Reference no.:[protected]


Regards
Harpreet Kaur

I sri surendra yadav s/o sri subhash yadav SB Account holder of [protected] with the Union Bank of India, Karimganj Branch.The ATM Card against the mentioned SB A/C bearing number [protected] has been issued from the concerned authority. On 24/04/2010 at aboyt 12.48 pm i withdrawn an amount of Rupees 20000/ Twenty thousand only from SBI's ATM bearing ID S1AN00010902.On the same day i.e 24/04/2010 at about 1.56 pm i tried with the help of my neighbour sri Anil Ch. Bin S/o sri D.D.Bin to withdraw another 10000( ten thousand) from SBI's ATM Bearing ID S1AN00010901 of Karimganj. But could not receive amount. The machine showed "unable to process" message. On 27/04/2010 i could realise that the total amount deducted on 24/04/2010 is 25000/ twentyfive thousand only. As such i made inquiry and get that 5000 five thousand have been deducted on transaction id no 2013 from SBI ATM ID NO. S1AN 00010901 of Karimganj whereas i have not received any money.

I am Sanjay K Tripathi, working in a Govt Insurance Company, I am the customer of SBI Card since long time, recently I upted SBI Privilege Circle Programme in which they have informed that as a Privileged Customer, I have been selected for this special Gift/Programe. They also informed that there is no need to do any payment unless you are fully satisfied about this programme. But, at the time of next statement, they have charged more than Rs.6000/- . In this process I received a pack from SBI, in that

Privilege Circle prog details,
1. Holiday Voucher for 3days & 2nt's to any of the 40 locations.
2. Airline Ticket one way for 1 person
3. Joining Gift - a watch worth Rs 3090
4. Bonus Reward pts of 500


1. One Polo Watch ( As per them, this is worth more than Rs. 4
thousand, in market the price is only Rs.400) It was a fake. i'm not happy or satisfied with it.

2. Free Air Ticket(One way) in their selected destinations which do not meet our requirement. We will have to give three Option, in which they will decide on my destination/date of journey. so many constraints are there to fly, which customer cannot meet.

a) As per my wish I cannot decide, Heritage will decide my travel destination with date of journey.

b) I have to pay Govt/ Air line Tax? Which they have not not told me about the taxes and surcharges that would be born by me.

3. Holiday for privileged custmers, again this is their selected destination. Not anytime, but during off-season.

a) I have to pay Rs.250 handling Charges( Earlier not informed)

b) All the charges/taxes of Hotel is to be borne by me. This is also not informed at the time of offer.

b) Holiday trip is to be decided by the SBI Cards Agent, plat5 consultancy.

I have already submitted my complaint to SBI Card through E-mail.

I want some action to be taken by SBI as their agents are cheating their SBI Cards Customers,
I am fully dissatisfied/unhappy with the service or this offer as it is totally misleading, else i'll surrender their Card and move to the consumer court.

Sanjay K Tripathi
Email ID: [protected]@gmail.com

Hi,

I have taken HOME loan from SBI on the month of October 2008 at the time interest rate was 10.75% after 3 month they have reduced my interest rate up to 9.50 % but at the same time SBI new home loan customer are paying only 8% for the next 5 years so please suggest me how to approach SBI on this regards or i have to take any legal action against SBI for getting same benefits like new customer.

Sir/Madam

I'm Jignesh Khajanchi from Ahmedabad (Gujarat), I had open the Demate a/c with SBI in Sep'2009, and bank has deduct the Rs. 5000/- as a deposit from my SBI saving a/c.
As per SBI representive Ms. Smita, after six month this amount automatically
(without any request) return to your SBI savings a/c.by SBI But till date I have not received Rs. 5000/- in my saving a/c.

So, I REQUIEST TO SBI DEMATE, PLEASE CLOSE THE MY DEMATE A/C AND RETURN THE SAID AMOUNT IN MY SBI SAVING A/C.

My Demate A/c No :[protected]

I am a user of SBI credit card, Gold. I am using this card for past 2 years now. When SBI offered me this card, they promised me cash back of 2% on dept. stores bills, restaurant bills, and utility bills. It was a good offer and hence I went ahead with the card. I got my utility bills registered with SBI card and was getting cash back on that. Overall it was all fine.

I think a year back they changed the policy from offering cash back to rewards points. Now this was done without any intimation and I came to know about this only when I contacted their call center after seeing monthly bill. I was not happy, but as I have registered most of my utility bills. I continued with it.

6 months back I got a call from SBI (it says SBI but it is some agent) and offering me a credit card with cash back offer on dept. stores bills, restaurant bills, and utility bills. I explained the agent that I already have a card and there is no cash back and please do not disturb me as I have registered my number under DND. I was little skeptical about something fishy.

Again 1 month after this I got a call from same agent and offering me same card with cash back offer. I was annoyed and I went and lodged a complained with SBI call center about this agent selling cards with wrong offer. They noticed the complained and the called stopped for some time.

In last week, I received the call from same agent (I can say looking at the phone numbers), and offering me again SBI gold card with cash back on dept. stores bills, restaurant bills, and utility bills. So this time I am totally pissed off and told them that SBI have stopped cash back. This agent insisted that cash back is there and it is for life time, if you are not getting cash back you can get it activated by calling to call center. I went back to call center and ask them to activate which they said is not there. So I again registered a complained against this agent and asked them to take some action. I registered complain on Saturday April 17th. and they told me some one will call you in 2 days. I have not got any calls from SBI till now and today I called their call center again to check the status of complaint.

Overall with this experience, I understand few points and I would request if you can take it ahead:
1. SBI offer new customer with cash back on their card so that customer signs in for card and after some time may be 6 months or a year, they discontinue the cash back and change that into reward points. I am sure with typical tendency, hardly any one stop using the card or file a complaint about it. So overall SBI benefits as may be only 5% customers may be leaving after they come to know about it.
2. I have registered my number under DND and I still get calls from new card when I have not registered for it. This is in violation of TRAI regulations.
3. Overall this is totally fraudulent and unethical way of doing the business and not expected from SBI.

If you want u can share my recent complaint number with you.

I requested call center person to let me know the concerned authority which they fails to tell. Even the person there was not able to tell me whats action will be taken for my complaint.

Sameer

respected sir,
on 16march 2010,i send application form for online banking user id and password through speed post to SBI ,(M.G Avenue branch ,manipur )where i opened my account, and my account no is [protected] as i have been staying far from manipur.but till now am not getting any reply from the manger.please help me out to get my user id and password soon.
with regards
nonibala

WHILE ON TOUR I LOST MY WALLET CONTAINING MY CREDIT / DEBIT CARDS INCLUDING SBI ATM / DEBIT CARD

MY ACCOUNT IS IN CHINSURAH ,WEST BENGAL BRANCH OF SBI.
DETAILS OF ACCOUNT AS FOLLOWS
HOLDER - DHRUBA JYOTI RAY
SB ACCOUNT
DATE OF BIRTH 06.07.1943
ADDRESS 417A, KAILASH NAGAR, OLAI CHANDITALA, HOOGHLY 712 103
PHONE 0-[protected]
UNFORTUNATELY DEBIT CARD NUMBER AND DETAILS ARE NOT MEMORISED
AND CAN BE CONFIRMED WITH BANK ON MY RETURN NEXT WEEK.
KINDLY BLOCK ALL DEBIT CARD TRANSACTIONS.
REGARDS.
D.J.RAY

Sir/madam
I am gunwant kamdi my SBI a/c. no. is [protected] karanja (gh.) branch.code no 2157. I withdrew Rs.2000/- chaparu nagar square nagpur IDBI atm machine id 5151 on dated 28/12/09 after 15 days i am complaint both of banks on dated 12/01/10 but no one attention on my complaint. i am hummbly request to u plz attention my complaint.
regard
gunwant kamdi

SBI Bank deducting intercity charges , while other banks like ICICI, IDBI does not do this, and customer only know after the transactions are done.

If there are some exceptions this should be known , I also lost my hard earned money because of Inter City Charges not known to me, when asked the answer was we are not deducting computer deduct it on its own we cannot do anything.

Kindly credit my account by 450/- , which otherwise I would not have done that transactions.

Other banks make money by efficiency, SBI is making it from the customer hard earned money because they are using SBI


[protected]@yahoo.com

Sir, the matter was brought to the notice of the the General Manager,
State Bank of India, Local Hd.Office, A. T .Road, Voralumukh, Guwahati (Assam),by FAX to no.[protected] and through the regd.letter bearing no.2786 on 18.03.2010 as a proof copy of the letter is pasted under, but no action has yet been taken so far.Therefore, finding no other alternative I bound to lodge complaint regarding this matter with a hope to get an early necessary action from your end please.

Thanking you
Yours faithfully
UMA SUTRADHAR, LUMDING
Dated - 23.04.2010
To
The General Manager,
State Bank of India, Local Hd.Office, A. T .Road, V oralumukh, Guwahati (Assam)
Sir,
Sub: - Non-crediting of Rs.20, 000/- in my Savings Bank Account
No.[protected] Of SBL, Lumding Branch.

Respectfully, I beg to inform you that a Demand Draft ofRs.20, 0001- only in my name was deposited to SBI, Lumding Branch on 08.03.2008 to be credited in my aforesaid account, but till date the same has not been credited to my said account.
After several approach to the Bank Manager, the Manager marked a no."SCN¬26425356" and did nothing in this respect. Having no other alternative, I lodged my complaint to you through [protected]@sify.com.vide complaint ticket no.CC[protected], but the result of my complaint is yet to receive by me.
As the matter has already been delayed badly and I am very much in need of money, I am fervently requesting to your good self to look into the matter personally so that I can get my money early and for which act of your kindness, I shall remain ever great full to you.

Thanking you



Dated- 15.03.2010


Yours faithfully,
(UMA SUTRADHAR) Rly.Qrs.No.K!24 (B), Kalibari Colony, P.O-Lumding, Dist-Nagaon (Assam), PlN-782447.

Received a call from SBI (State bank of India) - Call Center for the investment in certain plans, The person spoken from Ph. No.[protected] at 12.35 PM dated 23.04.2010, Missbehaived and conveyed his intention in a abusing language on undersigned denying to avail any offer for the savings.

It is my wish to take any call but he just insisted why you are not taking and used a harsh Language.

Required to take an action against this matter immediately.

This matter wasted my valuable time when i am putting into some urgent work, due to which i have faced a huge loss.

I want to lodge/ file case, Kindly provide me Feedback

Regards

Vijay Tewatia
Cell No. +91 [protected]

On[protected] I have transfered an amount of Rs.1000/- from my SB A/C No:[protected] of State Bank of India Main Branch to A/C.No:[protected] of Sri. K. Bhanuprakash by mistake.

Kindly arrange to credit back the same amount to my SBI account cited above for which I will ever thankful to you
Yours
J. Radha Krishna,
BSNL Employee, %GMTD,
Tirupati

i am suffering for forceful recovery of payments since last four years and more for a bill of transection which is not made by me and as per the sbi credit card bill it shows the transection is held in istanbul (turkey).
i made my sincere effort to cooperate with all sbi personnels and went to shankarnagar office twice but unfortunately i felt that these sbi officers were not interested in solving my problems and they simply were making timepass.
they held me 100%responsible for this transections because credit card belongs to me.
i asked them so many times to come with documentary proof regarding said transections/ my signature on voucher/ any papers to prove the said transections but they dont reply on this topic.
please help.

husain r laxmidhar
national electrification works
6, indra saryu, chhindwara road,
chhaoni, nagpur 440 013.
mobile : [protected]