State Bank of India [SBI] Complaints & Reviews

Hi,

I had got a call from SBI for a card saying since I am working for company "X". I get a card with no fees or payment.

I accepted the same, got a call a few weeks later saying I'll have to pay Rs. 500 as joining, so I told them no.

Inspite of doing so I have been issued a card and have been getting bills for the same.
in the first bill I have already been charged some GST debit for current Statement, have never used the card.

I called the company, I was told some one will get back, no one did.
I wrote a mail, got a reply with a ref no. and lost more servives and offers, mail enclosed below.

Its been a month from that and i have not got a reply.

Mails below for your ref


MAILS ENCLOSED


Dear Sir / Madam,

Thank you for writing to SBI cards.

This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence . Our Customer Service Executives will revert to you through call or e-mail within 5 working days.

In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

We would request you to mention your SBI Card Account / Card number and your present contact number in all your correspondence to enable us to process your request at the earliest.

Assuring you of our best services at all times.

Warm Regards,

SBI Cards Team

Payment Options With SBI Cards. You can now make payment (s) to us through 8 different ways.

Pay Net: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank

Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)

SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.

Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.

Electronic Drop Box:- Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)

VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)

Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)

SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.

Online Services with SBI cards

Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:

View and Print your Last 3 Monthly Account Statements

View your Latest Transactions / 1 Year Payment History / Outstanding

Track your Total Outstanding Due & Payment Due Date

View Account Status - Available Credit & Cash Limit

Locate Drop Box

Reward point list

Modes of Payment ....and much more.

-----Original Message-----
From: Vishant Tejwani [vishant.[protected]@gmail.com]
Sent: Tuesday, Sep 29 2009 11:42PM
To: feedback.[protected]@ge.com [feedback.[protected]@ge.com]
Cc: help.[protected]@rbi.org.in [help.[protected]@rbi.org.in]
Subject: Cancelation of card


Cancelation

I am very disappointed with the service with the Credit Card Division of your bank.

I was called by one of your promoting agencies and was told that, being an employee of company ‘x’ I am eligible for a SBI gold card which has no fees for life.

I accepted the offer and asked the company to send some to collect the details required.

The details were taken and the necessary documents were taken, after a few days I got a confirmation call. The person on the other side informed me that I was suppose to pay a annual fee of Rs. 500 if I don’t make a purchase of Rs. 50,000/ every year. I immediately asked them to cancel the card.

To which the card has been sent, two weeks back (18/9/09) I called the call center for cancelation of the card and I was told that someone will be calling me for the same. I have not yet got any call and have started getting the statements and reminders for paying the bill for an unused card.

I was also not told that there will be a joining fee of Rs. 500.

I want this card canceled immediately.

I am marking this mail to the RBI so that they know how the agents forcibly sell card and fool people to make sales.

Application No. on the form – S[protected]

Card No. [protected]

Vishant Tejwani

If no action is taken soon, I'll FWD the mail to the media

I was looted by this offer too, the scratch card declared me as the winner of Sandiego Polo club Wrist watch SR, I thought lets get it, only catch was pay Rs 500 towards some handling charges. I got the watch delivered in 45 days but what a shock of life SBI gave me. It was a Rs.10 watch whose minute & second hands were broken inside the watch & the clip of band was too broken. I am not worried of the money lost, but the trust & faith that was put to stake by SBI by using this cheap gimmick on we the sucker patrons. I am sure SBI is not much aware of this & should immediately look into this & help the duping of Innocent customers.


Invoice No 48709
Customer Bill No: SBI/0910/25046
Buyers order no[protected]

Thanks
Abhijit Angne
+91-[protected]

Myself Sandhya Krishnakumar have submitted the form of clerical post on 4th sep'09 but till now I have no information of my hall ticket and rollno. So pls give the response regarding this issue.My reg no.2996645. Am waiting for ur message.Thanking you Sir.

sir myself khusboo singhal i get d print of my registraion form my registration id 3540621 but i cant receive call letter so i requested u to send it early as possible

always throws invalid password and user name
hi
i applied for internet banking account on 17/10/2009 . I got id and password on same day from bank. they said that account wll be activated within 2 days but still i am waiting for it.
whenever i try to login on onlinesbi.com it says invalid username and password. sir please solve lt

thanks

Dr.Saravanan.R
Ac no.[protected]
Gandhi nagar branch
Pondicherry

Respect Sir,
I have not got my admitcard for the exam sbi clerical post so please take +ve step.

To The branch manager state bank of india branch-belthra road situated at belthera road balia Subject:-about the information related to the services of crop loan,kisan credit card under the RIGHT TO INFORMATION act 2005. sir, I Anand nath tiwari on the behalf of people of village narla,post-haldirampur,distt-balia want to bring your attention to the following point. our loan has been relieved under prime minister loan relief schem.when we applied for new loans then the referred officer's behaviour was inappropriate in following ways:- 1)he told us that our loans had been relieved 2)though i am a customer of the bank, i was asked for photo id,address proof and KHATAUNI-KHASRA 3)after providing the above stated documents,he sent a junior officer for survey of the authenticity of our documents and asked us to come to the bank after an authorised lawyer confirms to our documents(khatauni) for which we were assured to be informed when done 4)after repeated visits, the officer finally agreed to our documents and us to come and sign on the loan papers 5)we were made to sign some forms and blank stamp papers in the loan department situated on upper floor and were told that the forms would be filled later 6)even after 5 months from the signing of papers,we were told to come later for which they made an excuse of their busy schedule 7)and finally the officer refused to recommend any agriculture loan for the revenue village haldirampur,narla etc. with the verbal remarks that the village falls under chakbandi and there is no notification of dhara 52 under these circumstances I demand following information from your side. (a)has the village been excluded from the benefits of crop loan,kisan credit card? if yes then from which date and under what orders. please provide a copy of the circular b)what have been the reasons and circumstances due to which the applicant been devoid of the loan? (c)how were the loans provide int the haldirampur village while the chakbandi process?
(d)was the information about denial or sanction of loan was sent to the applicant?if yes, provide a copy of the same. (e)what is the maximum period of time bfore which you sanction/deny the loan?provide a valid proof. f)how much khatauni is required to take a specific amount of loan? e)contact details of the concerned officers like mobile no./other contact no. should be provided{ f}) hoping for an early response yors truly ANAND NATH TIWARI village -narla post-haldirampur distt-balia

Respected sir,

My name is Nitish kumar.My account number is "[protected]" in sbi warisliganj,dist-nawada,state-bihar.
On[protected] i withdrew 20,000 rupees from atm in bhopal.but instead of 20,000 rupees only 13,000 rupees
came out from atm machine; and remaining 7000 rupees didn't come from atm.I complained to the manager of sbi nawada but he is not taking any action and telling to forget 7000 rupees.please take positive action.

Nitish Kumar
a/c no.-[protected]
sbi,warisliganj,dist-nawada
state-bihar .

Respected Sir/Madam,
This is to bring to your attention the sluggish, unprofessional and rude behaviour of employees of State Bank of India, Modi Nagar Branch towards its customers.
I have opened a saving bank account 3 years before, whenever I visit to the bank for any work (i.e. either it is related to net banking facilities or for the request of a new Cheque Book) they have asked me to come next day

Generally I found half of the counters are always closed or if open then they had mile long queues infront of them. Added to that the staff behind the counters left their desks at regular intervals of a few minutes for “refreshments”.
And if we need any information from them they (Specially Mr. Dinesh Kumar) always answer very rudely.
I have never found any manager in his seat.

After getting so much harassment and mental torture I have closed my account which was itself a mental torture for me as it took 2-3 days on the name of process.

Sachin Gaur
Mob: [protected]

Today I tried to buy an e-ticket from yatra.com. The flight details are as follows:

Yatra Reference No.: AIDQRC
Passenger Name Status
1. Mr Saptak Mohanta (ADT) Unconfirmed
Sector: Calcutta (CCU) – Chennai (MAA)
Flight Details
Airline PNR No. Flight No. Departure Arrival
OB-AIDQRC IndiGo
6E-524 Calcutta (CCU)
6:15:00 PM
19 Dec 2009 Chennai (MAA)
8:25:00 PM
19 Dec 2009
Price Details
Passenger Details No. of Passengers Base Fare (Rs) Taxes (Rs) Total Cost (Rs)
Adult 1 1800.00 2629.00 4429.00
Additional Fee 55.00
Flight Service Tax 0.00
Flight cost including Taxes & Fees: 4484.00


Total Itinerary Cost *
Flight Cost including Taxes & Fees: (Depart) 4484.00
* Total itinerary cost shown above is subject to change as the booking amendments are processed.


I made the payment through SBI Net Banking. The transaction information is as follows:

Date (Value Date) Narration Ref. No. Debit Credit
22-Oct[protected]Oct-2009) TO TRANSFER
YATRA Payments MSBI[protected]IG12282984 TRANSFER TO [protected] 4,484.00

Unfortunately although the payment was made and money was deducted from my a/c, the ticket has not been booked. After the payment was complete, it was redirected to yatra.com where it said "Sorry, unfortunately there seems to be an error confirming your payment with your bank. Please call one of our customer service representative at[protected]." When I called your customer care, they said that the payment has not been received and hence no booking has been made. The customer care agent asked me to write an email to this address with my transaction details to get my money refunded after verification. Please make sure that my money is refunded as soon as possible.

Thanking you,
Yours sincerely,
Saptak Mohanta

--
Saptak Mohanta,
Third Year Undergraduate Student,
Applied Geology,
Department of Geology & Geophysics.
Indian Institute of Technology Kharagpur, India.

E-mail- [protected]@iitkgp.ac.in
[protected]@gmail.com
Phone- (+91)-[protected]



--
Saptak Mohanta,
Third Year Undergraduate Student,
Applied Geology,
Department of Geology & Geophysics.
Indian Institute of Technology Kharagpur, India.

E-mail- [protected]@iitkgp.ac.in
[protected]@gmail.com
Phone- (+91)-[protected]

I have submitted all the papers/documents for opening of a trading account with SBICAPSEC on the 6th Oct 2009 and from 19th Oct 2009 started sending a mail on a daily basis to [protected]@sbicapsec.com to enquire the status of my application. But not even a sytem generated acknowledgement mail was sent. A cmplaint was also lodged to [protected]@sbicapsec.com. Only on 24th Oct the company sent a mail (the usual system generated mail) but no concrete commitment as to when they would resolve the issue. The TAT (turn around time) for other companies in the same line of business is max of 10 days. I now, for the benefit of unsuspecting victims of SBICAPSEC, advise all prospective clients to avoid this company.

Hi,
I am totally disappointed and frustraited by the customer services extended for SBI Credit card Customer care. I am a SBI credit card holder (Card no [protected]), and even before I started using the card an SMS informed me that a bill of Rs 275.75/- is due on my card. I called the customer care no 39 02 02 02 and the automated response system increased my frustration. It did not allow to interact with any of customer care representatives. After verification it only gave two option of 0 and 1. The 1 option was not working and there was no option to talk to custimer care executives. I called up the no for 5 times and the result was same. Then I called up the lost card option and requested the representative to guide me to the currect department, he did guide me to the automated response which I was trying for such a long time and no action was taken to solve my queries.

I am wondering is this the manner in which SBI Credit card division treats its customers ? Is this the procedure not to allow customers to directly interact with Customer care Exc and keep them puzzled with unwanted IVR system options ?

I am making one thing very clear, I am not going to make any payments untill and unless all my queries are answered. Please do the needful to update your customer care system. Also be aware of the fact that with this quality of services that you are extending to your customers will not keep SBI among the forerunners in the banking sectors to claim that it has the so called largest banking network in India.

FYI : I am going to circulate this mail to all my well wishers so that they don't fall in the trap of SBI Credit card.

Regards
Bodhisattva Mukhopadhyay
http://mischievous-bodhisattva.blogspot.com

I lost my ATM cum DEBIT card today morning. My account number is [protected]. Please block my card permanently.

Sir/Madam
I am an SBI customer with account no.-[protected] since november 2008 from Technopark branch.But presently working and staying in new delhi.

On 16th of march 2009 a debit sweep of rs 18000 was made from my account no. to deposit account no.-[protected].This deposit account is not showing up in my deposit account list in internet banking.I think this deposit account is virtually non existent and my 18000 rupees...

You Were Trying To Use sbidebitcard Payment Gateway And The Transaction CouldNot Proceed Due To PY20006-Invalid Brand..
this error is coming up when i tried to pay through my sbi debit card.
what should i do?

i having demat ac. with sbi ...ac. no . ESI90219....I GETTING problem in funt lien . when i trying to do FUND LIEN .its coming like e broking registration is not available. thats why i m not able to do online trading i have this problem from starting when i opened new account.

I tried sending 5 or 6 mail for 2 weeks to fix this problem, there is no response let alone solving the problem. I called mumbai office and already spent 300rs on calls, no use. My sincere advice is to open Demat with private brokers a they atleast give u response as your important to them unlike govt sector. I want to escalte this problem to SBI, but couldn't find any details.

Dear Sir/madam,
My son had taken an educational loan from State Bank of India, Main Branch, Palghat for his MCA course with self and wife as co-applicants. Now the loan is about to close by next month. For your information, we had taken an amount of approximately 1.6 lakhs in 3 instalments spreading over 3 years. An amount of about 2.3 lakhs (approx) had already been repaid by us. According to the bank officials, still we have to pay still Rs. 50685. kindly give your valuable suggestion to the following

1. Is it possible to get any deduction from of the balance amount. If so to whom should I approach?
2. According to the news paper reports, Central Govt had decided to write off the interest of the education loan – during the period of study. Will it be applicable in this case. When approached AGM it was told by him, that they didn’t receive any official orders regarding this.
Kindly give your valuable advice in this matter.
An early reply is highly appreciated.
Thanking you, sincerely yours,
Kaladharan.

we are working in bangalore recently my company announced opening salary account for sbi bank.my office near one brach office is there now going asking the procedure they not respectly speaking after five day again go to bank submit the proof every thing is correct even address proof and working address and all document.but that bank people not accepted.it will take long time i book online complaient no respons.that bank manager also not respectly speaking.if i go he will angry what to do.
manager name vijay durga
branch : SBI,KG Road, Bangalore