State Bank of India [SBI] Complaints & Reviews

Sir,

1. I hold State bank Of India Mutual Funds (SBIMF) units under Folio No[protected]SDFS 370D-2 L179RD) for which I get regular dividends from SBIMF into my savings account no. [protected], as declared by me in my said mutual fund application form. The SBIMF is supposed to render the dividends to me in full, not after any deductions.
2. On 2 instances SBIMF rendered me dividends through warrants drawn on bank other than State Bank Of India (SBI), for which the recipient SBI Bank Branch has deducted clearance charges, which is a loss to me. It is rightful for the customer of SBIMF to get full dividends into his accounts, not after any deductions.

3. I presented the matter to the SBIMF through numerous emails and mail letters, furnishing all documents and proof of the erroneous deduction as asked by SBIMF. I started requesting the SBI and SBIMF from June 12, 2009 vide ticket number 391393, and since then have had many email and online and postal-mail communications with the SBI and SBIMF, to revert the erroneous deductions.

4. Finally on August 12, 2009 the SBIMF via email accepted my request and asked me certain documents viz 1. Written signed request to the effect 2. Bank statements depicting the deductions as clearance charges; which I duly submitted to them. But then in response, to my surprise and dismay, SBIMF totally changed the subject context mentioning ‘the demand drafts had been sent at the correct address, please contact your bank branch’; although the matter of a wrong address was never in question. I have copies of all the email and postal mail communications, which can be presented to you if need be. Attache here is the copy of email from SBIMF, confirming that they have accepted my request to refund the erroneous deduction.

5. I have spent enough invaluable time in posing my humble requests to the SBI and SBIMF, and feel dejected on their unprofessional response and prolonging of the matter. This is a deterrent to a customer’s faith in companies like SBI and SBIMF, along with monetary loss to the consumer..

6. I request you to kindly get me the rightful justice in this matter, by instructing the party to electronically refund the amount to my savings bank account no Account No [protected] (Account Holder: Dr Sanjay Dvivedi, Name of Bank SBI, Branch HIHT Dehradun, IFSC Code SBIN0010580, MICR Code[protected].

Dear Sir,

My Name is Divyesh C Joshi, I opened my account in SBI porbandar branch since June 2007 and Account No. is [protected] as I changed my job from Porbandar to Rajkot. I sometimes send money to home from Rajkot by depositing from Rajkot's Main branch via Core Banking and made Inter city Transactions. My complain is that SBI is deducting Rs 25/- per transaction but not showing the entry of Inter City Charges in statement as Dr. Rs. 25/-.

Regards,
Divyesh Joshi

On September 7, 2009 when I tried to withdraw cash from the ATM installed at Tilak Nagar Branch of the SBI, the ATM didn't give out any cash. I even got a slip mentioning "sorry unable to process". However, to my horror, the subsequent slip taken from another ATM kept in the same place, showed that my account has been debited by Rs.15,000/-. I have already given a complaint at the Bank. They have told me to wait for 2-3 days. But I am circumscept. Please help me get me back my money.

Sanjeev Kumar Luthra
SB A/c No. [protected]

I have Saving account no.[protected] with state bank of india Barnala Branch, i have opened a FDR A/C NO.[protected] for Rs. 150000/- on 05.09.08 with this branch, bank has deducted TDS on31.03.09 of Rs. 948(920 tds +28 cess) .As per income tax act u/s194A tds on interest (other than interest on securities) is required to be deducted only when amount of interest exceeds Rs. 10000/- during a financial year and so upto 31.03.09, when we calculate interest from 05.09.08 to 31.03.09 on 150000/- @10.5% we works out less than 10000/-, but still they deducted the tds on this amount. Neither they informed me about deduction of tds nor they have issued me tds certificate, on 05.09.09 on date of maturity of FD when i know that tds was deducted i got shot because i have already filed income return. Now i request to refund my amonut of tds deducted from SBI through my saving account, because there was no need to deduct the tds

Dear Sir,
I have made a complaint vide complain reference No. CC[protected] regarding debit of Rs. 2000/- from my savings A/C No. [protected] from AXIS Bank ATM located at Mohanbari, Dibrugarh (Assam). But till date neither the amount is credited to my account nor I received any kind of response from your end.

Further, it is once again intimated that on dated 03.03.09 at about 1700 hrs. my SBI ATM Card issued against S/B A/C No.[protected] had struck at AXIS Bank ATM located at Mohanbari, Dibrugarh (Assam) due to server failour of the ATM.

In this regard I have made following correspondences:

I. Written complaint to Manager, AXIS Bank, Dibrugarh Branch on 05.03.2009 & 11.05.2009 (through fax)

II. Written complaint to Manager, SBI, Cargo Branch, Palam Airport New Delhi on 13.03.2009 & 11.05.2009 (through fax) which was acknowledged vide service desk complaint No. 2283578.

III. Several telephonic correspondences were made with Mr. Meena of SBI Cargo Branch, Palam Airport New Delhi in this regard.

IV. Spoken to Manager, SBI, New Delhi at 1400 on 22.05.2009 and at 1345 on 02.07.2009, and again on 15.07.2009.

Inspite of repeated requests, I have not received back my Rs. 2000/- which was erroneously debited from my account and for which I have already paid charges for getting new ATM card and unnecessary expenditure of more than Rs. 1000/-.

Hence, it is once again requested to do the needful at the earliest.


With regards

Sd/xxxx
Bakshish Singh
Inspector/CISF
S.B. A/C No. [protected]

Sir,
I tried withdrawing an amount of Rs.3000 from my SBI account from HDFC atm situated at Mira Road. However it gave an error stating insufficient funds. I checked my balance which showed there was the minimum balance of Rs.1074. As the above aomunt was deposited by my father the same day, I thought that it has not been updated in my account. However when I checked with the bank next day, they state that the amount has been deducted from my account & has been withdrawn from the same ATM. & to add to my sorrows they are asking for the withdrawl slip stating insufficient funds of the same time, which we normally don't keep with us.

My problem is "I cannot able to transfer the amount from my SBT account to SBI mutual fund through online for last two months. Please help to do the same as online. i have made so many complaints to SBT, but they are not responding"
The above said complaint has got two months old. I have asked the help of SBT as well as SBI customer care. They all are failed or acting as failed. last time the customer care said that they will solve the problem within a week of time at last they also failed. I think it may be a problem with SBT Online department. I approached them also. every one is interested to do the transaction through them(Bank Employees) only. Because of that they are not interested to solve my problem. They may be getting some commission from the inverters. I am not interested to do like that. If anybody has got any solution please tell me

I am attaching the problem which is facing after entering into SBT online transaction. If you can do anything please let me know. Other wise please add ICICI also in the list

Dear Sir,

I hold a Savings Bank Account (No. [protected]) with State Bank of India, Allahabad University Branch. My account statement is showing a withdrawal on 7 June 2009 of Rs. 10000 with the narration ATM WDL[protected] 5280 SICW4642.

I had tried to withdraw this amount from the ATM of ICICI Bank, Tagore Town Branch. However I got a transaction failed message and I did not get any money.

I first approached the ICICI branch. There I was informed that the standard procedure is to make a complaint with the ATM card issuing branch. I lodged a written coplaint with the State Bank of India, Allahabad University Branch on 3 July 2009. I was assured that the sum will be restored within three weeks.

On 3 Aug 2009 I submitted a reminder to the branch. Again I was assured that the money will be restored soon. However, the money has not yet been restored.

Please advise.

Regards,

A. K. Mittal
Tel No.[protected]

Sir,
I Batool Neyaz Khan wish to inform you that i do hold my account in SBI chowk branch ,Lucknow,UP with account number [protected].
I did withdrawal of Rs.12,000 on 4th sep,09 from HSBC ATM with ATM no./reference A784 at Nehru Place at 12:14 pm,with accepted reference number 200073,but the transaction was not done but the amount was deducted from my account.,again i tried at the same time 12:14 but it showed cancelled status.br...

Sir, I (Rajendra Prasad), have a SB account with SBI- ADB Bihar Sharif, Nalanda Dist, Bihar and my account No: [protected]. On 5th March, 2009 in between 10.15 to 11.00 AM I tried to withdrawa the amount from SBI ATM situated in the primese of SBI of Patiala, Mall road , Kapurthala,Punjab. ATM ID No: S1AN50006501 an amount of RS 10000/- Two times. I didnt get money and slip in two times. Immediatly i told the bank manager. He didnt respond.He told your money will return back within 2 days. On 12th March 2009 again I withdraw an amount of Rs.8000/- with the same ATM. I noticed that RS.20000/- was debited to my account. I immediatly I complaind to Branch Manager of SBI of Patiala where the ATM there. He advised me to complain in your bank where the account was hold. On 13th March 2009 I have given a written complaint mentioning the same. Till date I didnt get any reply or reversal transaction of my amount. In this regard Please help me. How to get the amount from bank. As a middle class man am facing somany financial problems. Rs.20000/- is very Big amount for me. I request once again please do some needful in this regard.

yours faithfully,

RAJENDRA PRASAD,
Cont.No: [protected]
mail ID: [protected]@yahoo.in
PAN No: ASDPP9712F

dear sir, i am sbi saving bank a/c holder no.[protected] my a/c is in main branch lashkar gwalior (m.p.) but my pay deposit in sbi dabra gwalior branch.each & every month they cut inter city charges in multiplication of 1.5 of deposit money by treasury cheque.dear sir this charge is not applicable for salery people.a few complained against it then they stopped it .although i have requestd to manager but they are taking intercity charges illegaly from salery.since 23/7/09 they have deducted total rs.360/-(upto 4-09-09).on complaing the amount they hide inter city charge details from my account summery /statement. please refund deducted amount to my saving account.

I , Suneet Kapur S/o Late Shri Gurbaksh Lal Kapur R/o 87, Shrestha Vihar, 56-58 Link Road, I.P Extension, Delhi 110092 and having Agricultural land in state of Madhya Pradesh in Tehsil Nowgong & Chamaruha, District Chattarpur, M.P have filed online complaint with State Bank of India as below…
The bank has acknowledged the concern that our land documents were forged and the inquiry is on to get to the guilities punished however it is almost one and half month the Bank has not shared any preliminary/Final inquiry findings with us as to how the enquiry is progressing inspite of all the promises and assurances….refer email response from AGM assigned to the case..
We have assisted the bank by providing whatever support possible as you can see from the emails exchanged below however now the Bank Officials have stopped responding to my emails it confirms that they are siding with the guilty Bank Officials, Raja Bhaiya, Local Patwari etc ..to protect them.
Your Complaint Ticket Number : CC[protected]
Email : BHOPAL,
General Manager ,
State Bank of India,
Local Head Office,
Bhopal,
The text of complaint filed is as mentioned
SBI Nowgong Distt: Chattarpur, M.P branch has sanctioned loan against our agricultural land to one MR Raja Bhaiya without verifying the facts and documents..we have come to know about it on talking to the Branch Manager Mr Tomar, mobile # [protected]. Mr Raja Bhaiya has forged our signatures and the photo's provided on the loan documents are not ours they have been forged. It seems the Branch Manager who has sanctioned the loan was also party to it and had vested interest.
Since the bank has now come to know about the facts they are sending us notice for recovery of money which we have never ever loaned from the bank.
We would request you to take this up on priority and bring the culprits to the books. The present Branch Manager number to contact is [protected].(MR Tomar)
The bank has failed to conduct the Due-Diligence scrutiny prior to sanctioning the loan to unidentified persons against our land.
we would appreciate your taking appropriate action and keeping us informed on landline/mobile/email of the action taken.
Regards,
Suneet
Online complaints filed with SBI and Ministries.
Your complaint has been forwarded to the concerned department for necessary action.
You will have a response from them shortly.

Your Complaint Ticket Number : CC[protected]
Email : BHOPAL,
General Manager ,
State Bank of India,
Local Head Office,
Bhopal,
Madhya Pradesh - 462 011,
Email : [protected]@sancharnet.in ,
TOLL FREE :[protected]BSNL),[protected],
Grievance Cell Tel no :[protected], 2576851. ,
FAX :[protected]

Complaint reference # Government of Madhya Paradesh dt 01-Aug 2009

Successful Registration

Your Grievance is Successfully Registered. Note your

Registration No. DARPG/E/2009/13691

for future reference.

Complaint with Ministry Banking

Successful Registration


Your Grievance is Successfully Registered. Note your

Registration No. DEABD/E/2009/01320


THANK YOU FOR GETTING IN TOUCH WITH SBI.
Your complaint has been forwarded to the concerned department for necessary action.
You will have a response from them shortly.

Your Complaint Ticket Number : CC[protected]
Email : DELHI,
General Manager,
State Bank of India, Local Head Office,
11, Sansad Marg,
New Delhi,
New Delhi - 110 001,
Email : helpline.[protected]@sbi.co.in ,
TOLL FREE :[protected] ,
Grievance Cell Tel no :[protected], 23345756, 23361070,
FAX :[protected]



Regards,
CUSTOMER SERVICES TEAM


THANK YOU FOR GETTING IN TOUCH WITH SBI.
Your complaint has been forwarded to the concerned department for necessary action.
You will have a response from them shortly.

Your Complaint Ticket Number : CC[protected]
Email : BHOPAL,
General Manager,
State Bank of India,
Local Head Office,
Bhopal,
Madhya Pradesh - 462 011,
Email : [protected]@sancharnet.in,
TOLL FREE :[protected]BSNL),[protected],
Grievance Cell Tel no :[protected], 2576851. ,
FAX :[protected]


From: AMITABH PANDEY <pan.[protected]@sbi.co.in>
Subject: RE: RE: RE: RE: Re: COMPLAINT LODGED BY YOU WITH SBI: TICKET NO CC[protected]
To: "'suneet kapur'" <[protected]@yahoo.co.in>
Cc: bhanwar.[protected]@sbi.co.in, [protected]@yahoo.co.in, rajesh.[protected]@sbi.co.in, rm3.[protected]@sbi.co.in, agmr3.[protected]@sbi.co.in
Date: Saturday, 22 August, 2009, 9:56 AM
Dear Shri Suneet Kapur,

Received your mail and am glad to know that we continue to enjoy your trust.
I hope to be in a position to give you an update in a day or two.
Meanwhile I request you not to immediately approach other forums as eventually all the correspondence will come to my office only. This you could possibly resort to later, in case you are not satisfied with the ultimate actions of the Bank.
I can understand your anxiety in getting your property free from encumbrance and action against the guilty. We at the Bank share your concern and assure you of appropriate action. Meanwhile, as we have procedures to follow, I once again request you to bear with us for the moment.
As permitted by you, in case required, I will contact your mother/brother.

Thanks & Regards
Amitabh Pandey
AGM BOPM NW-2

I went to SBI ATM, Gopinath Bazar (Delhi Cantt) on 27 aug 2009. But when i inserted the atm card its showina message -"sorry unable to process". I tried in PNB also but the same message came. However i am able to get the mini statement of my account but i am not able to withdraw any money from my account. Please help and reply as soon as possible.
My account no - [protected]
my card no[protected]

Thanks and regards
Aarti Batra
[protected]

Sir,

Till date i have not received any accounts statement nor dividend about my investment of Rs.20,000.
My name is iyer veena kumar. Folio : 7772361

You can send me the same details to my e- mail or address : Veena kumar,502,Madhuvan,Vasant Leela complex,Ghodbunder Road,Thane(w) 400607 Mob:[protected].

Will be obliged.

Veena

Dear Sir,
This is to inform you that My SBI Credit Card No. [protected] which is settled and corresponding document is mentioned is attached for your reference,
I am getting regular phone calls & threatening calls from Collection Agency Contact No.[protected] for not making the payment,

Please let me known where is my money deposited if it has not reached SBI Credit card division after...

I had received my login and trading passwords, but yet i had an problem in login

Sir,

I am an Ex-Serviceman, retired from Indian Navy on 31 July 2008. I opened my pension account in SBI, Aishbaugh branch (A/c No.[protected]. Corrigendum PPO No.CORR/09/97/B/S/02363/2009 dated 14 Jul 09 in view of 6th Pay Commission, has been issued to the bank for crediting the arrears of gratuity, commutation and revised pension. However, the bank has neither credited the arrears of gratuity and commutation nor it has revised my monthly pension as per the revised PPO. I am denied my own money due to slack and delayed process of the bank.

Yours faithfully

ASHWANI KUMAR SHUKLA

Last week I was in Indore (MP) and I required 100000 (1Lac) very urgently so I went to SBI branch at Indore and tried to use anywhere banking facility by giving self cheque of amount 1Lac., Cashier confirmed that I can withdraw 1Lac BUT My SIGNATURE was not scanned and uploaded in the system, so I could not withdraw the amount, this was very EMBARRASSING and DEPRESSING situation, I need my own money very immediately but I and Indore branch was helpless because of my home branch officer has not done his duty (Home Branch- Infocity Gandhinagar, Gujarat: IFS Code: SBIN0012700). Only I know how I had arranged 1Lac (a Big amount) in strange a city. My account with SBI Gandhinagar is 6 month old.

I have already submitted a complaint on SBI website one week ago but no action has been taken till date.

Please suggest now what should I do?

Dear Sir

I have lost my ATM/Debit card on 2'nd Sep. 2009 in train.
Kindly block my Debit card ASAP.

Details are

Umesh Thakre
48, Shantiniketan Colony,
Pratap Nagar
Nagpur
MH

SBI A/C No. [protected]

Dear Sir/ Madam,
recently i have opened a saving a/c in name of my mother in sbi bank churcha c.g, branch code 6792 and its a/c no. is [protected].In a/c opening form she has done signature in urdu language,a/c is open and also got atm card but when the time of issuing cheque book bank employee Mr. prabhakar refuse to giving cheque book due signature in urdu language while in all legal works and also in central bank she use urdu signature.when i discuss upon this matter then he told me to change her signature then he give cheque.
Again again this person create hurdle in banking process, my mother do not want to change her signature and i know urdu language is third language which is more usable in india. so please give me direction or suggestion is urdu signature is usable or not by a customer.


Thank you