Sir, I am having SB A/C No.[protected] with SBI, Kolkata Airport Branch, Kolkata-52 with ATM-cum-Debit card facility. I am a student and pursuing my higher education at Tumkur, Karnataka. I am solely depended on ATM card to withdraw money for payment of college fees and my day to day expenses. The problem cropped up in the month of April, 2009 when I could not withdraw money from the ATMs since the transaction was declined every time I tried to withdraw money. The response code for the transaction was shown as 070. On contacting Helpline, I was told to inform the ATM Officer where my SB account is for rectification. I informed my father at Kolkata to do the needful. Vide letter dated 11.04.2009, a complaint was lodged with the Branch Manger of the bank. The Branch Manager after a few days told my father to apply for fresh ATM card since he could not rectify the problem. As I was at Tumkur, the form was sent to me and I applied for issuance of fresh card. The new card was received but found that the card had the same problem i.e.transaction declined with response code-070. The matter was again brought to the notice of Branch Manger of the bank as well as to the Helpline. The Helpline told me to ask the ATM officer to speak to them for rectification since the card was having technical problem. By this time, I had come to my home town Kolkata on summer vacation of my college and the Br.Mgr was apprised what the helpline had told me and I submitted a complaint vide my letter dated 29.07.2009. After a few days, the Branch Manager told me to apply for fresh card once again. Finding no other other alternative, I applied for new card third time and received the card after a few days. Surprising, I found the new card (third one) had the same problem and I could not withdraw money from the ATM. The matter was once again brought to the notice of branch manager who reluctantly told that technical problem cannot be solved. Sir, as a student I solely depended on ATM card to withdraw money. I had a shocking time when I could not pay the hostel fees of Rs.30, 000/- to my college in time since I could not withdraw money from the ATMs. I had to request my father to credit the money in the bank account of my college friend at Tumkur. As such, you will appreciate that I had to undergo mental agony for not having my ATM card functioning properly. Sir, I will be leaving for Tumkur on 28.08.2009 and I will not be able to personally approach the Branch Manager, SBI, Kolkata Airport time and again. In view of the above, I seek your kind intervention in solving my problem at the earliest.
Aug 14, 2020
Complaint marked as Resolved ![State Bank of India [SBI] Logo](/thumb.php?bname=1&src=state-bank-of-india.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "State Bank of India [SBI] Logo")
SBI — SIB Complaints
SIB ComplaintsI HAD AN SBI CREDIT CARD (BEARING NO: [protected]) WHICH WAS SETTLED IN APRIL 2007 AND GOT A CONFORMATION FOR THE SAME FROM SBI REPRESENTATIVE (SBI RAVIPURAM, KOCHI)TELEPHONICALLY N WEN ASKED FOR THE PROOF OF SETTLEMENT, WAS TOLD BY THE REP THAT THE COLLECTOR WHO CAME TO COLLECT THE DUES WOULD BE WRITING ON THE RECIPT THAT ITS A FULL AND FINAL PAYMENT AND DID SO BUT NOW AFER A YEAR I GET A NOTICE FRM THE LAWER FROM SBI STATING THAT DUES ARE UNPAID AND WILL FILE A SUIT AS U ARE PUT UNDER DEFAULTERS LIST AND LEGAL PROCCEDINGS WOULD BE CONDUCTED AGAINST YOU.WE SHOULD NOT BE PENALISED SO PLZ GUIDE WAT TO DO.
THANKING YOU,
YOURS FAITHFULLY,
SAJITH.S