State Bank of India [SBI] Complaints & Reviews

This complaint is regarding a very careless working of cheque clearance section of State Bank of India, Delhi Cantt. Branch.

I dropped one AT PAR cheque in drop box of branch with duly filled up form on[protected] amounting Rs. 1270.50 received from UTI drawn on SBI itself. Cheque No. was 831249. After a week when I checked the status, I came to know that the cheque once credited on[protected] then debited the amount on the same date. In detailed I noticed that they have written bank name Indian overseas bank instead of SBI. I would also like to mention that same amount of cheque received in April 2008 was also treated like this but after a few days, the bank gave the credit. Thinking that same will be credited in few days I waited. But within a month when I got no result, I contacted personally to the bank and was surprised that they are in no position to tell any thing about the cheque. They could not find about the cheque in books and also on the computer. I also checked the despatch register with one of the staff of the bank but could not find entry of the cheque. After that I requested them to return my cheque or clear the status of the cheque but they always asked me to come again later. For the last 7 months I have visited the bank for this a no. of times but in vain. I also complained about this to General Manager SBI Local Head Office, Sansad Marg, New Delhi 9th March 2009 but got no result.
In April I again got my final payment from UTI through two cheques amounting Rs. 14771.00 and Rs. 25000. I deposited again in SBI Delhi cantt branch but the same thing happened again. To my surprise they entered in computer that one cheque if from Indian Overseas bank and one is from SBI. But both cheque were from SBI with consequtive nos. 208539 and 208540. They lost the chques once again. I pressed hard to look for the cheques and after visiting no. of times they checked their drawers thoroughly and returned the cheques after one month. I deposited them in Dwarka branch and got them cleared. That clearly indicates that the SBI Delhi cantt branch staff are not working up to the mark.
On 3rd June 2009 when more than 6 months have elapsed my earlier cheque was of no use, the Branch Manager gave me a certificate indicating that the cheque was lost somewhere when despatched to me, which was totally misguiding, because the cheque was never returned to me as per their record. Action should be taken and the bank should be panalised for their careless working.

MY CREDIT CARD NO. [protected]
MY NAME IS RAJESH GANDHI
MY BIRTH DATE[protected]
I WANT MY POWER POINT GIFT TO MY STATEMENT ADDRESS
ONLY DAILY USE ITEMS PLEASE
THENK YOU

1) Monthly statement for Credit Card is sopposedly sent by SBI through Courier but is ACTUALLY NOT DELIVERED.
2) I found the first Statement in my LETTER BOX (though with a Courier stamp on it) after three weeks of due date. Obviously, it has been delivered in my LETTER BOX, at the Courier boy's convenience. He is aware, no on shall check him.
3) On lodging a complaint with the SBI, the Courier Company calls up and some girl there says their records confirm that the packet has been accepted by me and has also been signed for by me. Some SURENDERA (my name is spelt wrong and I never sign with my first name) has signed for me. She just puts the phone down abruptly after this conversation.
4) This is repeated as I have again not recieved my statement but an SMS from SBI confirms the same has been delivered to one SURENDERA. However, I have yet to recieve the statement. On replying to the SBI SMS, a standard reply immediately comes that " your request for non receipt of bill has been registered and for your convenience last three months statements are available on www.sbicard.com"
Of-course, this site never opens.
5)There are atleast 5 SMS complaints from me and I must say that such attitude towards customers shall not help the bank in the long run. A simple investigation with the Courier Service Contractor can probably resolve all such issues. BUT WHO CARES. Meanwhile, I have requested SBI to kindly withdraw this fascility of the Credit Card from me. I shall not use this Card henceforth. Why should I go through all this torture unnecessarily.

SURINDER DHINGRA
[protected]

i am J.Nagendhar S%O J.Govindrao i am doing my degree 2nd year from gopal rao degree college(Mandal:Bhainsa, Dist:Adilabad, State:Andhrapradesh) in my degree 1st year i apply scollership from (Department of Backward Classes Welfare) so i recive credit card. but i lose my pin number while scraching.so please resend my new pin number or same. to follwing address
J.Govind rao
H.NO: 4-3-1-1/126/8a
A.P nagar
Bhainsa.
Dist : Adilabad

Student Application number :[protected]
Bank A/c No: [protected]

I am a regular customer of State Bank of India (SBI) and hold my personal savings bank accounts with couple of core banking branches of SBI in India. SBI Personal Banking Branch (PBB), E-48, GK-1, New Delhi is denying to receive my cheque (not even in drop box) and update my SBI savings bank passbook since I do not hold an account with that particular branch. On argument Mr. S K Sandilya, Accountant (as he mentioned his name and designation on request) replied that they can update the passbook on payment of Rs. 10/- per update but they would never serve such a customer of SBI like me by receiving my cheque. He also mentioned that such cheques can only be submitted to any other SBI core banking branch which is not a PBB. Can a core banking branch of SBI behave so by denying core banking facilities and claim themselves as a core banking branch?

On the other day SBI Masjid Moth has also charged Rs. 10/- while updating my SBI savings bank account passbook which is with other core banking branch of SBI. Can a core banking branch of SBI charge so for a core banking facility?


The very concept of core banking system envisages that banking facilities should remain available to all customers, irrespective of the fact whether he is holding his account in particular branch or not. In fact it represents multi-locational and multi branch network which has become possible with the advancement of communication technology. The stand taken by the aforesaid branch is against the basic principles of CBS.

Please note when I want to withdraw money from the SBI ATM it says" The card is unauthorised Or is not properly inserted." But I am able to withdraw money from other banks like Punjab National Bank etc. I am cutomer of Credit card since Aprl 2005 and this problem has started since two months . I had been to my State Bank branch, Nehru Place and tried to solve the problem but The problem still exists.

On 12 May, 2009 I lost my SBI ATM card. I got it blocked immediately

State Bank of India ATM Card issued to me by SBI, Kurseong (Darjeeling), West Bengal. While updating my pass book I found that three transaction have been made through my ATM Card by shopping and purchasing train tickets etc on 28, 29 Mar 2009 & 03 Apr 2009 for Rs 10, 000/- approx. However, the same has not been purchased/shopping by me. Immediately, I approached the bank and apprised the matters with ATM officer. He advised me to give a written complaint. Accordingly, I given him a written complaint on 08 Apr 2009. Again I have forwarded letter on 30 Apr 2009 requesting the present position of the case. He then told me that his branch has forwarded my case to their head office in Mumbai for further investigation. I also lodged a complaint to SBI cusomer complaint website www.sbi.co.in on 06 May 2009. I have given complaint ticket No CC[protected] stating that my complaint has been forwarded to the concerned department and will have a response from them shortly. However, no response I got from anyone. May I request your good offices for the needful please. I shall be ever grateful for this act of kindness

GUNTUR, Date:[protected].
To
Sri AlA Y BHARA TI, Asst. Vice President, Customer Services,
SBI Credit Card Division, P .B.No.28, .
GPO,
NEW DELHI-I10001.
Respected Sir,
Sub:
Redressal of grievance with regard to availment of loan and preclosure
of loan account on credit card-Levy of fore closure fee & interest on
¬
higher rate instead of rate fixed on the date of sanction of loan i.e. 10¬
10-2007-Requested-Regarding.
Ref:
Card No.[protected].
* * *
As per the stress and frequent visits of your Customer Service Associates, I have availed loan to a tune of Rs.25, 000/- on[protected]. As per the EMI fixed for repa~ent ofloan @ Rs.1218.75 per month in 24 installments (principal Rs.25, 000/¬+ finance charges on credit Rs.4, 250/- = Rs.29, 250/-) vide your statement dt. 19-10¬
2007.
As per your directions I have regularly paid the said EMI payment upto 12/08 vide 14th installment payment (14/24) cheque No.362171 dt.[protected].
Subsequently, I have decided to repay the entire outstanding loan amount of
Rs. 1 0, 417/- and paid Rs.I0, 417- through cheque No.362172, which has been reflected in your statement dt.[protected].
Even though I have cleared the entire outstanding loan amount and nothing is outstanding, YQU have shown in the statement dt.[protected] that Rs.l, 327.89 is due from me. It is really astonished to state that you have levied foreclosure fee of
Rs.3411- and finance charges of Rs.945/- and Q1her charges of Rs.41.89, which is not is accordance with law and against in the principles of natural justice.


Adding to the above, I was infonned by your associates new credit card with out any outstanding balance would be issued to me. But your esteemed organization
has issued new card No.[protected] in 1/09 with an outstanding amount of Rs.l, 773.50.
Despite repeated representations made before your service associates about redressal of my grievance, such requisition not at all redressed and received statement
¬
dt.[protected] showing Rs.2, 744.33 is due from me by charging late fees for not
payment of outstanding balance ofRs. 1, 773.50
In this regard, avennents made by your associates is totally contrary to the contents of your statement supplied to me.
In light of the above, your magnanimous authority is requested to look into my case and cause for justice in nullifying the due amount as stated in your statement(s),
A line is reply is highly appreciated
Yours faithfully,
-~fl¬
(CH.BHASKARA RAO).
From CH.BHASKARA RAO, D.No.7-17-43,
5th Line,
Srinagar, GUNTUR-522 002.
MY CONTACT CELL NO: [protected]
EMAIL ID: bhaskarrao.[protected]@gmail.com

sbi "Sardard Bank of India" seems very poor on its part in dealing with its customers. my initial login failed and there is no response from the cust. helpline. i cant login with the kit provided to me. What shall i do? whom shall i call? plsss help...

sbi credit card no. [protected] receieved statement dated 23.05.09 showing annual fee charges debited Rs. 551.50 including GST charges, which is wrong and should be waived off, otherwise my card may be deactivated as i am already many credit cards with life time free annual charges.

i give request to SBI for Net Banking He gives Me only Passward

hi sir i have lost my atm card how i can block it please reply soon.. my account no.[protected], state bank of india, branch:Hosur, name:k.vignesh

i have purchased a banker's cheque from s.b.i. mansarover garden;new delhi branch in favour of ansal institute of techonology for rs.36250/--.the cheque was dishonoured .i have paid bank charges twice and
cash to ANSAL INSTITUTE OF TECHONOLOGY for admission of my daughter.
we have received back banker's cheque original and a letter mentioning ;the instruement has been already paid ;but accordig to ansal institute and axis bank;the instruement has been not paid till date;3rd june.
pl.take necessry action as your erliest.
thanks
kaushal kumar prasad
a/c no.[protected]

From,

MMS Videos & Graphics
Proprietor : Mohammadi Begum
498/B, 1st Floor, 6th Cross,
Behind Sri Kumarans High School,
Kuvempunagar, Dooravaninagar Post,
Bangalore - 560016
e-mail: [protected]@yahoo.com
Tel: +91 [protected]

Date: 2nd June 2009

To,
The Branch Manager,
STATE BANK OF INDIA,
Dooravaninagar, Bangalore 560016

Ref: Current Bank Account No:[protected].

Sub: Complaint for Exorbitant Charges.

Dear Sir,

I have the above referred Current Bank Account in the name of my proprietorship company namely M/s. MMS Videos & Graphics and I am the undersigned proprietor of this company.
Recently, I have gone through the bank statement of the aforesaid account and it has come to knowledge that your goodself have charged Rs. 550/- (Rupees Five hundred fifty only) for Account Keeping Fees and Rs. 1000/- (Rupees One thousand only) for Minimum Balance Charges, although I have kept sufficient balance in the said account till[protected]. The Minimum balance was reduced as you people have charges Rs. 550/- for Account Keeping fees on[protected] that too without my knowledge.

I have maintained the required balance in my aforesaid account even your bank has charged Rs. 1000/- for Minimum Balance Charges, which is exorbitant and is on very higher side and not at all acceptable. Whenever there is huge balance maintained in Current bank accounts banks are not give any kind of interest or benefits to the account holders, whereas due to the slaps in maintaining the balance in current banks are charging heavy charges to the customer which totally unfair and un-genuine in nature. I think RBI has not defined any criteria for such charges and conditions/circumstances that when this kind of charges should be imposed, thus I request you, RBI and Banking Ombudsman look in to this matter and stop playing common public.

Therefore you are requested to reverse this Charge and Credit my account with Rs. 1000/- at the earliest, otherwise I have to purse this matter with higher authorities, because the minimum balance was reduced due to Account Keeping Fees Charged by your bank on[protected], with out any notice to account holder.

I hope and do trust that your goodself will look into this matter and will do the needful at the earliest and oblige.
Thanking you,

For MMS Videos & Graphics


Sd
Proprietor

Dear Sir,

I am student of Indian Institute of Technology, Madras ( IIT Madras). I am expecting an International transaction from Netherlands amounting to Rs 66, 746. I am a account holder in SBI bank at IIT Madras branch. My account details are as follows:

Name of Account Holder: PRATYUSH SHARMA
Account Number: [protected]
Account Type: SAVINGS
ACCOUNT WITH BRANCH IIT CHENNAI ADYAR

I have given my account details to the bank in Netherlands(ROBOBANK ), the document is attached herewith this mail in PDF FORMAT.
I have been contacting them regarding the transaction and they told me that they have transferred the money to my Account but I haven't received the
money yet.
I was told by Bank officials to arrange the deatil as follows,



1. REF NO :- MT 195 DD 110509
2. CURRENCY :- INR
3. AMOUNT :- 66746.00
4. REMITTING BANK :- ROBOBANK Netherland
5. RECEIVING BANK :- State Bank of India
6. DATE OF REMITTANCE. :- 03/04/2009

7. SOME detail/ref.(I dont know what it refer to) Betaling aan P Sharma onder PA-nummer PA[protected]

8. PAYMENT IS EXECUTED VIDE CASHIER ORDER NO 123825 of ROBOBANK

I have pasted the exact reply in dutch language and english I recived from the BANK

Given below is their response to my Query:

From: M.C.A.[protected]@Eindhoven-Veldhoven.rabobank.nl [mailto:M.C.A.[protected]@Eindhoven-Veldhoven.rabobank.nl]
Sent: woensdag 13 mei 2009 11:27
To: Kruijsen, S.A.P.C.
Subject: FW: Betaling aan P Sharma onder PA-nummer PA[protected]



Hoi Bas



Wij hebben bericht uit het buitenland ontvangen ivm bovenstaande betaling.

Ik hoop dat jij voldoende geïnformeerd bent.

Dit is het bericht:



79:WE REFER TO YOUR MESSAGE MT 195 DD 110509 UNDER
ABOVE REFERENCE AND REQUEST YOU TO NOTE THAT THE
PAYMENT IS EXECUTED VIDE OUR CASHIER ORDER NO
123825 DTD 030409 FOR INR 66746.00 AND WAS SENT TO
BENE BANKERS FOR THEIR FURTHER ACTION
PLS ADVISE BENE TO CHECK WITH THEIR BANKERS AND
REVERT BACK TO US IF OTHERWISE. ALSO REQUEST YOU
TO QUOTE OUR ABOVE REFERENCE IN YOUR FUTURE
CORRESPONDENCE.
REGARDS,
INVESTIGATIONS.


The above message is their response to my Query. I also contacted SBI branch at IIT Madras but they said that they haven't received any message related to this transaction.
I would request you to look into this matter as early as possible. According to bank in Netherlands they have paid the money to Indian Bank on 3rd of april 2009.
I would be highly grateful if you could help me to sort out this issue. and get me my money as soon as possible
Its almost over 2 months I m not getting any reply from the Bank officials that what have they done with my transfered money Please get me justice


Thanks and Regards

Pratyush Sharma

[protected](Mobile)
[protected](HOME TEL)

Hi,

i am ajit from Amritsar.I have saving a/c in main branch Amritsar. I have rqsted SBI one month before for unable my txn rights but still nothing has happened.After that i have visited three time regarding same issue and waste my lot of time in the branch but no one there take it seriously.realy.and i have suzzestion to you people that stop writing coplaints here bcoz SBI people even do not now how to start the computer, internet is so far from them...i will surely close this a/c and hope u`ll too.



Regards
Ajit

I have applied for the post of SPECIALIST OFFICERS in SBI bearing advertisement ID: (ADVT No. CRPD-SCO-2008-09/10) way back in January 29th 2009.
Till now i did not get any response from the Recruitment Board.Atleast they did not give any exam date also till now. They charged around Rs 250/- per person. When i keep a mail to SBI help line Mail ID i did not get any response.
This is a very rude behavior on the part of SBI Recruitment authorities and they should be punished for their ignorance towards applicants and take further actions.

sir,
i have applied for educational loan for my higher studies but the nearest SBI bank is not issuing my request.I asked the reason but they replied that my father is not a CCL employ so he will not be given loan.please help me otherwise my future will get doom.
address of nearest bank-
STATE BANK OF INDIA
ARA-SARUBERA BRANCH
DIST-RAMGARH
PIN-829134
BANK CODE-7842

thanking you

rathindra nath sarkar

On[protected], in the evening I had withdrawn Rs. 2500/- from SBI ATM near New Delhi Railway Station between 4.00 pm to 5.00 PM. I have a savings account (A/c no : [protected]) in SBI, Arambagh, Hooghly, WB branch.

When I checked my account balance on the same day in the evening, I found that 2500/- has been debited TWICE (i.e. in all Rs. 5000/- ) against my account with same ATM transaction no.

I had already given a complain letter regarding this, to the Customer Relation Officer in SBI, Arambagh, Hooghly, WB. Also, I had gone to the bank several times for enquire. But the Customer Relation officer told me to wait and it will take time.

The fact is that, till today[protected] I haven't got my money back.

Sir, Please look into this matter or please guide me what should i do?

Regards
Manoj Kumar Dan
A/c No. is [protected]