State Bank of India [SBI] Complaints & Reviews

From,
P.Ragupathi,
10, Vinayagar Koil Street,
Sivaganga Nagar,
Pondicherry 605 005.

Credit Card No. [protected]

To.
The Consumer Complaints

Sir,
Sub: EMI amount for unavailed loan amount - Mental agony due to harassment - Complaint submitted - Reg


I humbly to submit few lines to you to set right my very long issue with SBI Credit Card. During the Last week of January the SBI officials Called me over telephone for providing an loan amount of Rs.47, 000/- to me. I have agreed to accept the loan, but I have to agree the terms and condition and to be singn on the same. I have asked to disclose the terms and conditions, but the officials told that we will send the terms and conditions along with the Cheque amount for signing and acceptance of the Loan amount. Further they have added that if I am not satistifed with the terms and condition I can return the entire post (cheque etc) to the SBI CARD office. Accordingly I have received the Cheque and Terms and Conditons(to be signed and agreed), As I am not not satisfied with the terms and conditions I have returened the entire post (along with Cheque and everything) to the SBI CARDS & Services P LTd, PB No.28, GPO, New Delhi - 110001 through Indian Speed Post on the same Day ie 31/01/2009. The same was received by the SBI CARDS office on 04/01/2009.(The receipt was verified with the Speed Post Delivery Information of Article available in the internet).

Further on first week of February 2009 I have called the officials over the Call Centre I have clearly explained about the cancellation of the Loan and about the return back of the Cheque. The officials accepted the cancellation and given me no:[protected]. further complaint no [protected]

It it to be noted that without receipt and acceptance of the loan, the amount was included into my SBI Card Account during the Last week of January 2009 itself. Thereafter my enquiry in this regard attented by SBI Card officials assured me to revert the loan and related penalties in a week or so. But none of the assurances of your office are adhered to.The Dates of calls are as follows:
12/02/2009, 26/02/2009, 05/03/2009, 09/03/2009- Raj Chennai, 12/03/2009-Menaka Chennai, 22/03/2009- Ramya Chennai, 23/03/2009, 26/03/2009-Shibu Chennai, 31/03/2009 Ayas Chennai,

Without bothering anything the SBI Card send thein monthly statement (Feb and March)indicating the EMI amounts and Penalties etc and Seperate due notices etc. Further, During the first week March SBI card Collection Centre Officials from Chennai, given lot of trouble over telephone and SMS, officials called me on 18/03/2009, 19/03/2009, 20/03/2009 talked to me very vigourous about payment of the minimum due of the unavailed loan amount. Till today I am received lot of calls and SMS from SBI CARD for payment of the unavailed.

Regarding the issue I have sent e-mail to feedback.[protected]@ge.com;head.[protected]@ge.com but in vain

Meanwhile on 05/04/2009 two officials came from SBI CARD regarding the collection and asked lot of questions to my family members and created big trouble in my house, At that I was not available in the house, Which created a lot of issues in my family.

I am prompt payer for past three years without any due, as on date I have do due with SBI CARD. Due to the mental agony created by the SBI CARDS & PAYMENT P LTD, I have suffered in the following:
1) I am unable to concentrate on my officials duty for past two month, I was remarked "Not Good" in the Confidential Report
due to not completing the year year Work.
2) I am unable to concentrate on daughters study who is writing Matriculation (10th) Exam, she is fully depending on me for her education.
3) I am unable to attend one course "Post Graduate in e-Governance for Executives" at one top level Management Institute,
course fees of Rs.5.25. lakhs First instalment of Rs. 1 lakhs paid.
4) Lot family mis understating created.

I light of the above, I kindly request you to pass necessary orders to revert the unavailed loan amount and its pernalties etc. and penalty of Rs. 5 lakhs to be imposed on the SBI CARD & PAYMENTS SERVICES LTD due to my above said sufferings. I am sending all the copies of documents to you for verification.

Since, I am a field official, it is very difficult to receive register post, kindly communicate through e-mail.

If you order, I am ready to explain the issues before you.


Thanking You Sir,


yours faithfully,
P.Ragupathi,
10, Vinayagar Koil Street,
Sivaganga Nagar
Pondicherry 605 005.
Thanks

Dear Sir,

This is a second time that I have applied for this card and I got no response from your side. When I called your call cerntre, they simply answer that "Your application is rejected for some reason"

Can you pl. explain me the reason for which my application is rejected. I have given all the necessary documents to your representative, even photocopy of my other credit card, and when I shown very faith in you, you don't even bother to tell me the reason?

If you are not going to tell me the reason, I am going to use RTI for this.

Regards,

Kedar Kshirsagar

my card no [protected]

I had not received the credit card statement for march 2009. Generally I receive the same in time
This time I had not received. Kindly arrange to send on my email to enableme to payin time.Its due date comes about 12th of month. I had paid the bill of statement date[protected].

again request pl mail immediately to enable to pay in time

My email address is - [protected]@yahoo.co.in

Regards

Harish Sahijani
220 star apptt., sec 9,
Rohini, Delhi 110085

I have taken a dd in markapur sbi branch(branch code-0873) on rajkot for "virati industres " on 11-12-08 for 5, 100.00. The dd found missed at courier point.i was informed this to the branch. they stopped it.after some days it was found. but till now they did not issue duplicate draft or amount not credited to my account. i have given a cancelation letter with found draft.but they told that it was locked. it was not executed.and they put a complaint to the head office.i have visited sbi branch no.of times from last 3 months.every time they postpone the issue.i have vexed with their service.They are not responding.Till now i did not got it. Please kindly help me as early as possible. Thanking you sir.

my a/c no is-[protected]
branch code-0873
dd no-146672

dear sir

I am applied for a new account had been recorded on 29 dec 2009 { 11:30 am ist} having reference no IA00067654

Details of request

Account type term deposit, Residents
Branch Naval base Vizag
Debit Account no [protected]
Amount 30, 000.00
Period 120 Months, 0 days
Deposit type Cumulative



Action taken by branch

Fd account no[protected]
Account opening date 03-Jan-2009 but I am request on 29 dec 2009
Period 46 days to 90 days but I am request for 120 Months
Rate of interest 6.5% but 9% during this period.

When I notice this in my account I request at branch for correct the data but they doesn't take interest in modification.


My request is plz take necessary action to resolve my problem as soon as possible.
Which is necessary to make a customer happy .

sir,
I want to inform you that i went to the branch of State Bank Of India Kherli (Alwar) Rajasthan, for open a Saving Account in the bank. Because I know that the bank's reputation is very good. I took a Application form and fill up all the formalities which is required for open an Account in the bank. Then I went to Senior Account, Mr. Dalbir Singh Meena, but he rejected my form due to not matching of the Signature of the Guarantor. After this I took another Signature of a New Guarantor and went again to Senior Account Mr. Dalbir Singh Meena. But this time also he reject my form and said me to go out from the bank with bad behaviour. They said that they will never creat my account in this branch.
By this bad behaviour I am going with mentally tension in past days. Bank reputation will go down if this will continue.
I had also post a complaint letter in Kherli branch of SBI and AGM office Jaipur. I had also sent a complaint mail to consumer complaint. But I had not receive any answer from any of the above.
so it is heartly request to you please attention on this complaint and follow up on it.

For any Assistance, plz contact on [protected]

Gaurav Jain S/o Sh. Mahaveer prasad Jain
Kajodi Mohalla, Ward No. 2,
Kherli, (Alwar), Rajasthan

4 April, 2009

Branch Manager
State Bank of India
Nehru Place
New Delhi

Dear Sir,

Sub: Wrong balance showing in my savings account

On 2 April, 2009, I had balance of Rs.10, 015 till 11.54 AM. Afternoon, I had tried to withdraw a sum of Rs. 4, 000 from ATM of ICICI & Bank of India, Okhla branch, New Delhi. But I couldn’t get the money.

Around 10 PM I tried to know the balance from ATM of SBI (Bradarpur branch, New Delhi 110 044). Then ATM advice shown balance of Rs. 6, 015. There is mistake of Rs. 4, 000.

Due to some urgent need of money I had withdrawn a sum of Rs. 1, 000. After withdrawal of money by balance was Rs. 5, 015 whereas it should be 9, 015.

Please rectify the same and Rs. 4, 000 should be credited to my saving account immediately.

Particulars of my saving account are given hereunder :

Name of account holder – Gaurav Kumar Dixit
Account number – [protected]
Date of transaction – 2.4.2009
Amount – Rs. 4, 000
Card number – SBI (ATM-cum-Debit Card) :[protected]
E-mail: [protected]@yahoo.com
Cell number - [protected]

Please resolve this matter immediately and give me credit of Rs. 4, 000.

For any clarification, please contact me on my cell phone [protected]

Treat this matter urgently.

Gaurav Dixit

Respected Sir/mam
My name is deepak kumar. I have a saving account no [protected] in Amroha city. Every month my salary cheque comes in my account from Moradabad city. Both city has 35/- km distance. Bank debit 70/- rupees per month on my cheque clearing. But in month of March 2009 bank debit 105/- rupees. It is wrong.
I want porper justice.
Thanks

My A/c no is[protected] Ac at Tamnar, C.G.). As this was account for salary in previous company the old mobile no [protected] was registered there.
Now after changing company after several requets new mobile no is not approved by SBI.
It is very essential to register the new mob no for MONEY TRANSFER/ THIRD PARTY TRANSFER IN SBI.As you get password for every transaction or add payee.My total work is pending due to the same.My new mobile no is [protected].I have already visited and given written compalint in nearest SBI branch (Ghantaghar, Korba C.G.)

sir
my atm card no.62201801xxxxxxx1309 saving a/c no.[protected]
mai ne aaj kareeb 1:30-2:00pm tak atm cash ke le try karta raha
lakin BANK OE BARODRA ke atm ne koi reply nahi diya.
lakin evening me maine bhir try kiya jo ki anable to proceess ka jabab aya
phir maine BAK OF INDIA ke ATM gaya jo ki anable to process ka jabab diya .
Phir maine SBI ke dusre atm se maine mini state nikala to usme mera Rs 10, 000
ka transaction dikhla raha hai.
Ap se anurodh hai ki is par jald se jald karwai kare
yours md aslam
A/c [protected]
DATED:2/04/09
total transaction ajj DATED:2/04/09 ko hua hai
BANK OE BARODRA transaction record no.4364 hai

I had applied for SBI Credit Card and Subsequently it was rejected. My card Application Number[protected]. When I asked for the Reason of rejection from the SBI Card Authority they denied me to inform the reason of Rejection. They have replied like follows. "We wish to reiterate that our decision of not accepting your proposal for issuance of card is a business decision. You will appreciate that as a business entity, we reserve our right to enter or not to enter into a business relationship with any person and any decision in this regard, being our prerogative does not call for any explanation." In this case I only want to know only the reason of rejection. As an applicant I desire it also.

I transferred an amount of 5000/- to SBH account [protected] on 20 March 2009. This transaction has been done using "state bank group transfer" and the transaction number is IZ00056445. The transaction type is GRPT. While doing this transaction I wrongly selected the SBH branch. Actually the account belongs to RLY station SBH branch. But I selected Leela ML SBH branch. Still now the amount is not credited in the concerned account but it is debited in my account. Please trace the amount and in which account it is credited.

Ref No. showing for this transaction is “GRPT INB: IZ00081416 TRANSFER TO[protected]”.

Credit Reference No SBI[protected].

The SBI customer care is showing IZ00081416 as wrong reference code.

please help me to the money back.

thanking you
kishore

Not able to access internet banking with the user name&pass word created by me or the one provided by you

Sir, i had appied for a online acess to my account in sbi puthuvipe branch, ernakulam.my account no is [protected].i recieved the kit with username and password.i entered the username and password in the online login page.and got message registered successfully.but i could not login to my account online .though i applied for reactivation i could not login .please activate my online connection as soon as possible.my user name 1297298.presently i am working in dubai.

Thank you
Regards
Antony justin

Dear Sir,

i have sbi crdit card since 2005 i had closed it at may-2007 at final payment of 2500/- my credit card no is [protected] i have made pay through recipt no 8307164 date 08/06/2007 since than i have not receive NOC from company i have already call lots of time but i did not get respons from him please do in favour of me and get noc as early as possible

THANKS

BHARAT VORA

I would like to draw the notice of all concerned
and vent my grievances for taking me out of the rut
but the proper authority.
A SBI Customer, holding Savings Bank Account No.[protected] with SBI, Karimganj Branch, Karimganj,
Assam and My SBI ATM Card No.[protected].
For study purpose, I have been living in Jadabpur, West
Bengal.My Study Centre is Cyber Tech Info, Kolkata - an
Axis Bank Customer having EDC Terminal (id:[protected].
I was to pay my tuition fess of Rs.9, 200.00 on 30-July-2008.My ATM card was used to make the payment via the
Cyber Tech Info's EDC Terminal.My first operation for
payment gave out no transaction slip to show the success.
On being asked, second operation was made, but that one,
too, failed without yield of any transaction slip to show the success. I was then asked by the Study Centre to withdraw the amount from nearby ATM Centre and make payment in cash. Accordingly, I went to withdraw the requisite amount only to find that Rs.9, 200.00 plus Rs.9, 200.00 totalling Rs.18, 400.00 has been debited to my account. I reported the matter to my study centre as well
as sent an email to my local bank. After a few days, my
centre collected report of its account status from his Axis Bank.It showed no deposit of Rs.18, 400.00 on 30-July-2008.
Then I personally contacted my local bank in Karimganj, Assam and submitted hard copy of application.
Based on my application, after some discussion with concerned Axis Bank branch, Kolkata, the SBI, Karimganj
referred the matter to the Asstt. General Manager (Operations), Switch Centre, Navi Mumbai. The inital correspondence with Switch Centre was followed by reminders through my local bank.I also sent to letters
personally by speed post. But, No response from the AGM
(Operations), Switch Centre was ever available to my local bank authority or to myself.I also made a few communications with my local bank via e-mail just to keep matter alive.
Thus waiting for a time, I felt totally frustrated at the cool apathetic attiude of Switch Centre authority,
I find myself compelled to send emails to various corporate authority of the SBI for return of my amount
of Rs.18, 400.00 which was though debited, but not paid to
the beneficiary. I sent emials to cgm.[protected]@sbi.co.in; dgm.[protected]@sbi.co.in ; gm.[protected]@sbi.co.in ; and customer care, Bengalore. There were cool attitude from all quarter, only response on 23-Dec-2008 from k. mujumdar" <asc.[protected]@sbi.co.in> appeared to be little hopeful. The message in its entirety is quoted below:
From: k. mujumdar <asc.[protected]@sbi.co.in>
Subject: Re: Fw: Re: Transaction by ATM Card - Account Debited, but Amount Undisbursed to Beneficiary
To: [protected]@yahoo.co.in
Date: Tuesday, 23 December, 2008, 11:27 AM?
Dear customer,
Both the transactions are successful in Mastercard data. We will raise a chargeback through Mastercard. Kindly wait till we recover the amount from AXIS Bank.
Regards,
KAJARI MAJUMDAR
AGM,
SBI ATM DEPTT (MASTERCARD / VISA)

None of my e-mails that followed the message to know the
probable time was responded to.

Already more than three months have since been over, but
the amount has not yet been recovered in favour of me.

This is how the grievances of the customers in terms of
monetary loss is being dealt with by the SBI.

To,
AGM RACPC,
State Bank of India, Kolkata,
India.

(Sub: Discrepancies in the Statement of Account HBL A/C [protected])

Dear Sir/Madam,

I have taken Home Loan of 20 Lakhs from SBI(Salt Lake Electronics Complex Branch, Kolkata) A/C [protected]. I like to draw your kind attention on the below mentioned issues:

We had declined to take the SBI Life insurance along with our Home Loan which was accepted by the SBI concerned authorities as per letter dated 10.04.2008(RACPC/05/M/23). We had given another letter(on 16.07.2008) reminding the fact that SBI has agreed to withdraw the SBI Life from the Home Loan amount. Till date SBI hasn’t shown any interest to intimate regarding the same.

2. In the “Statement Of Account” we find an amount of Rs 72, 456/- Debited from
the Home Loan account on 29.05.2008. We would like to know to which account the amount has been credited. If this is again in regards to the SBI Life Insurance amount then we here by appeal to concerned authorities to refund the said amount with accrued interest till date.

From the “Statement Of Account” its not clear to which account the amounts are
Paid debiting my account. We like to have a complete statement of the same.

As per the SBI statement the Home Loan Rate of interest was 9.9% while we had
received the sanction letter. But the interest rate charged against out account till 02.04.2008 is 12.1% and 11.85%. We had given a reminder twice on the discrepancy on the Rate of Interest and SBI had agreed to credit the extra amount charged there of with Interest. Till date we haven’t received any statement or amount regarding the same.

We like to know the present rate of Interest charged against out account and would like to appeal to concerned authorities that if there is a change in interest rate we would be informed before hand regarding the same. The latest amount that is showing is 10.9% from 12.08.2008. We would be pleased if you kindly let us know whether there had been a hike of 100 Basis point(1%) in the rate of interest recently.

There had been certain instances that the EMI amount had been deducted a few days later after submission of cheques( by Aveek Basu, ICICI) on the month of June and July. We were told that the interest for the delay would we credited to our account. But unfortunately we didn’t find any reflection of the same in the “SBI statement”.

7. This is the “THIRD REMINDER” given to RACPC on the various discrepancies
against our SBI HBL Account. We would highly appreciate if the aforesaid issues
are taken care of without further delay.

Along with this letter I am providing the photo copy of the letters that SBI has given and receipt copy of earlier letters. Kindly sign the photo copies of the letter as a token of your receipt.

Respected sir,

I forgot my online sbi banking username & password by mistake there why i can't use my onlinesbi banking services. If any way is there to recover my user name & password then plz help me, To use this facility again.

Details of my account:
Full Name :J.Savio Charles raj
A/c with SBI Ashok nagar, Chennai
A/c No. is [protected]

Thanks & regards,
Savio Charles
+91 [protected]

I am a professor in an engineering college. I got an account in sbi, king kothi branch, abids, hyderabad, ap. The timings of this branch are - 10:00 am to 05:00 pm. But they don't work till 5 instead they shut down the systems by 4. It is very difficult to operate the transactions during the bank timings. As our college is in outskirts we should go out by 7 'o' clock and by the time we reach home it will be around 6 'o' clock.In this case, we can neither deposit the money nor we can operate the locker. Therefore i request the concerned authorities to change the branch timings & and make it convenient for the job holders at the earliest.