10th February, 2008
Shri Manish Dewan
VP Customer Service
& Payments Services Pvt. Ltd.
DLF Infinity Towers, Tower C
12th Floor, Block 2,
Building 3, DLF Cyber City
Gurgaon 122002 (Harayana) India
SUB : Card No. [protected] OR [protected]
Firstly I am very happy to be a Card Member of SBI. I thank you very much for the same.
Since the first Bill I am regular Payer of SBI Card
Payment. The Bill for Rs.98.93 for Insurance Premium was paid by me on 21.01.2008 vide chq.No.142880 on CARD NO. [protected] which was unsigned by me through oversight for which I am very sorry. I have checked my IDBI A/c. and found that the above cheque was not at all presented by your office due to UNSIGNED CHEQUE. So there was no question of cheque return charges. So today when I got your SMS for RS.489.80 I was shocked. I tried to convince your Executive on Phone but failed. I am writing this letter unwillingly as I really want to continue SBI Card
Holder as a reputed organization but if and only if your authority waive this PENALTY CHARGES, unless please cancel my SBI Card
immediately. I hope you will consider my case sympathetically and inform me accordingly per return mail. I have already paid RS.98.93 on 8th February, 2008 with a fresh cheque on ACCOUNT NO. [protected] AS PER YOUR LETTER DT. 25.01.2008.
Dilip V, Kale