State Bank of India [SBI] Complaints & Reviews

Hi,

I had ordered for Beverelly Hills POLO CLUB Watch Qty : 4, order nos[protected] from the SBI site offers and swiped my credit card for the same.
The payment had been due and i paid for the same as well. I had been putting reminders over and over again to the customer support and everytime i get a mail for apology and asking for a weeks time.

Its been over 2 months i haven;t received any product and my money is gone as well..

I want you to look into the same and take actions against such offers promoted by SBI card where they cheat people into buying and never make the delivery.

Such offers should not allowed and legal actions should be taken against such cheaters.

I have to apply for the new credit card but i cant get the application form.

I had visited the sbi branch but they also dont have the forms.

I call to Customer care and add my number also but they did not reply me from last 1 month.

SBI site is also not working properly so i cant download from the site also.

I dont get any numbers of sales representative of SBI Credit card at Rajkot (Gujarat).

If the SBI Bank dont have the contact number then how the customer will got the numbers.

I am trying from last 2 months but yet i could not got the application form.

Regards,
Deven Mehta
Rajkot (Gujarat)
M - [protected]

As telephonic talk many times your executives [like preeti, ravi. sangeeta] in you custmar care .. and these told me your problem resolve only one hour... but I compliant around 5 PM and my compliant no. 72246165... but still you site no any phone regarding my connectivity problem and no any guy touch my office and resolve my problem ...

Plz I requested you to its very urgent my problem resolve otherwise I compliant to you company CO coz your custmar care
service very poor and techinal depptt is very poor...

Thanks
Amit Verma
[protected]

After receiving my credit call i received a call from SBI they offered me a mediclaim policy which i was not interested in and asked not to send me such things, even then i received a policy from Royal Sundram.The customer care executive had told me that the policy is for free and no premium was to be paid, but the policy stated amount of Rs.4000/- which reflected in my next bill. I called up the customer care and asked to cancle the policy (well within the specified time given for cancllation), even then i was surprised to see the amount in my bill. i logged a complian with the customer care, but to my surprise i was informed that the policy was not yet canclled and would be canclled after my request, so i asked them to do so. Further, i was also informed that the amount would be waived, which eventually did not happen. I asked the customer care to block my card. then for around 8 months i did not receive any statement. Suddenly i started getting calls from SBI legal, Delhi for payment this lasted for 10 days and stopped suddenly as it satrted. then after 3-4 months i got call from SBI's recovery agency from Pune and they said they wanted to close the matter and asked me to pay Rs.800/- against the o/s Rs.6000/- (which got accummulated overthe period of time), but no one showed up to collect the amount. After around 1 month another agency called up (they had no idea of the acency which had previously called me up), the calls contunied for 4 days and stopped. Recently, again i started getting calls now this was the third agency. Im fedup of all this stupid things. Also, they have hired such people who are good for nothing and start arguing- for instance- I was trying to explain that i havent used this card for a single time and im not liable to pay the amount, the lady on th other side argued saying 'then why havent you used it so you have to pay because to have not used it' - god save them.
The last time i got a call the executive informed me that the outstanding was not on account of the Mediclaim policy but was the expenditure incurred by SBI on transport, telephone bills and executive salary for following up with me for the payments - now thats pathetic.
Now i dont know what to do.

Sir, I have S/B A/c with [protected] with SBI, GT Road, Panipat which is an salary account. After going through my S/B A/c Statement, an amount of Rs.3500 has been shown transferred to an unknown A/c No.[protected] on 01.07.2008 without my consent in absence of any standing instruction/undertaking. I want to know the facts about this unauthorized transaction made by your bank. Please intimate me at the earliest so that I may take up the matter and do the needful accordingly.

Ashok Kumar
Ph.[protected]
[protected]@sify.com
S/B A/c No.[protected]

I have a savings account with SBI, Lalbaug branch, account number [protected].my ATM card number is[protected]. I had made a withdrawal from Lalbaug ATM of an amount of 1000 Rs. on 22/06/2008, but my account has been debited twice with the amount of 1000 Rs on 23/6/2008.the transaction number is 4496 and the time of withdrawal was 21:30.

I am facing problems and I hope you will understand them and rectify the mistake...

This is the mail i had sent to sbi head...

Dear Concerned


I think who ever you are who is reverting to my mail is not able to get to root of the problem. I think you must forward this case to a senior person who is able to understand this.



Your every reply if you go thru says the same thing but actually if you see you have not answered my query. This is the worst of customer service one can ever imagine.



Today I have got my July 1st statement and it’s really pathetic to see that few reversals have still not taken place and moreover there are again discrepancies in the statement as usual.



This is the last time I am mailing you regarding my problem post which I will surrender my credit card and drag you to consumer court.



Problems are as mentioned below



Why statements are not showing actual transactions? When I was offered this card I was told I need not pay anything extra on fuel transaction but your statement reflects the opposite. Eg July 1st Statement.






Actual Transaction
Reflecting as purchase in statement
Reversal
Net Purchase
why this extra amount to be paid

1400
1439.34
35.1
1404.24
4.24

1713.7
1756.54
42.84
1713.7
0

1450
1490.73
22.06
1468.67
18.67




Why the extra amount has been charged? This was one of the reasons of making part payments in past. I purchase fuel of more than Rs.10000/ month and I can’t take this discrepancy. This has been the case in every single statement generated till date.



Why reversals are not given on other fuel transaction done in the month of July? When I went thru your website yesterday it says a limit of Rs.100 only/month wef from May (I suppose). Did you communicate this to Me.? Do you thing consumers are fool? If you are making any changes in your policy you should communicate this to your customer.




My total actual Purchase for the month Of June is Rs.12872.62. (I have not included the extra amount charged to me on fuel transaction). Reversals reflecting in my account are of Rs.826.2. My last disputed amount as stated in my earlier communication is Rs.2900.56. So the net amount I need to pay is Rs.9972.06. This is the amount I will pay this month along with the unbilled amount and surrender my credit card.


This is the very reason I have been making part payments as there is nobody who keeps a check on all these billing disputes. I have been tired saying the same thing again and again. In any case I won’t pay the finance charges and other charges which have been accumulated in my account….and that too due to your fault such as cheque not been picked up…not credited in account on time…no adjustments given on time.




Send your executive ( after appointment) and get the above mentioned amount collected and provide me with a full and final settlement letter.



Thanks for the kind of service you have provided me.






Regards

Y.Vinayak Shenoy

Dear Sir,
I am the one of the card holder of sbi bank ( Cadr No [protected]) but in last year may'07 Statment i cant purchase any flight tkts but they can give me a bill for this transation and said that this transation can be made by me the amount is around Rs 18000/- So Please do needful. My mob no [protected]

I have made repeated complaints on my card to the feedback.[protected]@ge.com and head.[protected]@ge.com on changing my status of charging me for a lifetime free card. I have requested them to cancel my card and confirm, but all I get is silence. I cannot talk to anyone other than a cann center executive who cannot do anything or even let me speak to someone more responsible.

It is irritiating as they are not bothered or are unable to handle the complaints.

SBI is a well managed bank, but SBI cards are another story. I wonder who I should write to? Can someone given me the email or phone number of their MD or someone who can resolve the problem?

New Delhi

I had very bad experience with Tata Credit card.
I havn't received my statement for one month hence could not pay.The followup till I pay my bills from the RECOVERY agents were worst.Every 1 hrs recovery agent used to call me just to irritate me eventhough I told them to send a person with bill and I shall pay entire amount upfront.
No one had come with bill instead keep calling me every 1 hrs.

Reversal of temporary credit Rs 13313/- is wrong in SBI Card satement when the bank debited the same amount from IABE, USA ( to whom i have sent my card details and accordingly IABE made transaction for registration fee to register for the IABE International Conference. IABE operated my card twice and the SBI card showed two transactions with same ID.Subsequently, applied for SBI charge back process))paypal account through chargeback process. Without crediting the amount to my account, SBI card debited the same amount in october 2007. Since then, till now not settled the problem inspite of many requests regularly. Since then wrong billing is being shown in the statement making all interest charges etc. SBI card continuosly insisting me to pay dues. Making phone calls, puting me lot of mental agony and distrubing my work. I have been paying regularly EMIs for the original transaction - flexipay amount Rs 1231.70 per month( against Rs 13, 197.82 ie US 315 dollars in Aug 2007)

Hi,

I too had a trouble with SBI card !

I made an application for Sbi card during Dec/2006 . As I left India on that period, I put forward a request to customer service to cancel Sbi card that I delivered, but not opened or transacted.

After July/2007 occasionally(not every month though), I am getting an email with statement carrying 3xx Rs.

To clarif the curiosity about the amount stated, I called cutomer service to know more about my account. I got reply the amount charged(250 Rs.) was for an insurance, which I knowingly did not signed for.As I believed SBI and could not even think of it as an insurance for an unopened account.

So I asked the customer service executive about the Insurance policy number for wich I need to pay . Reply I got was, they do not have any insurance policy number . But still I need to pay for it.



Did any one face issue like this before?



Rabin

Can anybody help me in this case . I want 2 change my correspondence address that I mentioned in the application form

Dear Sir,
I have applied for sbi credit card in march 2008, then it is rejected for salary less than 15000/-p.m., Now I have got sal above 16000/- pm and applied on 12 june 2008. & two verification calls I have received. When verification call, cus.executive tell me the card is sanction for you but till date I have no received any sbi card.
My Detail is as under
application Form NO. : S[protected]
Name : mahesh A Garge.
Pan No. AUEPG5904R

Yours truly
mahesh garge Ph.[protected]

Dear Sir,



I m having a Credit Card o[censored]r bank. The Card No. is [protected], and its in the name of mine & address is given below



Alpana Gupta



111, Indraprastha Colony, Sector 30-33, Faridabad



My complaint is this that I already paid the balance amount which was due on 12th may 2008, On that your department is charging late payment charges. If i make a payment before due date like i deposited my cheque on 5th May 2008 at Badarpur in ur branch. then also u will charge late payment.



I don't understand i[censored] get the payment before due date in ur branch then also u will charge late payment, and after that from last 2 months I didn't get statement on time even in june i didn't get the statment, and in july i get the payment yesterday only on 7th july. Did you think that i will made a payment on time. and on that you will again charge late payment. This is the service I get from ur end Its totally ridiculus. I will take this matter in consumer court, if my problem is not solved asap.



I hope u will take it seriously, and revert back to me asap. so that i continue with you or otherwise i will cancel my card.



Thanks & regards

Alpana gupta

Mobile: [protected]

add: 111, Indraprastha Colony

Sector 30-33

Faridabad

This is regarding the non working of all SBI and its Subsidary banks ATM'S in Chennai on 13 of July 2008 Sunday. All the ATM'S were not working for more than 26 hrs the reason network failure. Why is a bank like SBI with huge deposists and cash reserves not able to restore services within hours like private banks. I had to literally cancel all my pland due to this as I couldnot take money out. I literally travelled 20 K.M S across chennai. Nor was I able to take from other banks. This is not the first time this is happening. This is a regular feature of this cheating bank.I have suffered lot and I want SBI to compensate for the problems and the stress i faced.

Sir,
I have submitted online application form, and i get registration number- 1462696 and password, but i have lost my Hall ticket and the examination center details...

sir,
i have applied for sbi exam. that was held on 6 jul 2008. and my center is indore. because of cerfue i could not appeared in exam. so i want to know that how could i appear in this exam that will be held on 13 jul 2008. my registration id is 1979796 and
password is y54HiL44.

Dr Sir,
my self Rizwan Ahmad my Roll no.is [protected], and my ref.no.8040408.

i wan to say that i applied for sbi clerical Exam. wrongly i put my name Rzwan ahmad instead of Rizwan ahmad.
kindly rectify this error and correct my correct name as i written above Rizwan Ahmad.

i'll be highly thankfull of you.
(RIZWAN AHMAD)

We have received my account statement today on 12/07/08.
We feel you have charged us on dated
17/06/08 OVERLIMIT FEE (EXCL GST 61.30) 500.00
You have charged us this INR, 500/- unnecessarily, You can cheque in your statement any where we have crossed 15, 000/- limit any time,
So please credit this amount in next statement

Thanks Inadvance
Regards
M R Babu