State Bank of India [SBI] Complaints & Reviews

This is the mail i had sent to sbi head...

Dear Concerned


I think who ever you are who is reverting to my mail is not able to get to root of the problem. I think you must forward this case to a senior person who is able to understand this.



Your every reply if you go thru says the same thing but actually if you see you have not answered my query. This is the worst of customer service one can ever imagine.



Today I have got my July 1st statement and it’s really pathetic to see that few reversals have still not taken place and moreover there are again discrepancies in the statement as usual.



This is the last time I am mailing you regarding my problem post which I will surrender my credit card and drag you to consumer court.



Problems are as mentioned below



Why statements are not showing actual transactions? When I was offered this card I was told I need not pay anything extra on fuel transaction but your statement reflects the opposite. Eg July 1st Statement.






Actual Transaction
Reflecting as purchase in statement
Reversal
Net Purchase
why this extra amount to be paid

1400
1439.34
35.1
1404.24
4.24

1713.7
1756.54
42.84
1713.7
0

1450
1490.73
22.06
1468.67
18.67




Why the extra amount has been charged? This was one of the reasons of making part payments in past. I purchase fuel of more than Rs.10000/ month and I can’t take this discrepancy. This has been the case in every single statement generated till date.



Why reversals are not given on other fuel transaction done in the month of July? When I went thru your website yesterday it says a limit of Rs.100 only/month wef from May (I suppose). Did you communicate this to Me.? Do you thing consumers are fool? If you are making any changes in your policy you should communicate this to your customer.




My total actual Purchase for the month Of June is Rs.12872.62. (I have not included the extra amount charged to me on fuel transaction). Reversals reflecting in my account are of Rs.826.2. My last disputed amount as stated in my earlier communication is Rs.2900.56. So the net amount I need to pay is Rs.9972.06. This is the amount I will pay this month along with the unbilled amount and surrender my credit card.


This is the very reason I have been making part payments as there is nobody who keeps a check on all these billing disputes. I have been tired saying the same thing again and again. In any case I won’t pay the finance charges and other charges which have been accumulated in my account….and that too due to your fault such as cheque not been picked up…not credited in account on time…no adjustments given on time.




Send your executive ( after appointment) and get the above mentioned amount collected and provide me with a full and final settlement letter.



Thanks for the kind of service you have provided me.






Regards

Y.Vinayak Shenoy

Dear Sir,
I am the one of the card holder of sbi bank ( Cadr No [protected]) but in last year may'07 Statment i cant purchase any flight tkts but they can give me a bill for this transation and said that this transation can be made by me the amount is around Rs 18000/- So Please do needful. My mob no [protected]

I have made repeated complaints on my card to the feedback.[protected]@ge.com and head.[protected]@ge.com on changing my status of charging me for a lifetime free card. I have requested them to cancel my card and confirm, but all I get is silence. I cannot talk to anyone other than a cann center executive who cannot do anything or even let me speak to someone more responsible.

It is irritiating as they are not bothered or are unable to handle the complaints.

SBI is a well managed bank, but SBI cards are another story. I wonder who I should write to? Can someone given me the email or phone number of their MD or someone who can resolve the problem?

New Delhi

I had very bad experience with Tata Credit card.
I havn't received my statement for one month hence could not pay.The followup till I pay my bills from the RECOVERY agents were worst.Every 1 hrs recovery agent used to call me just to irritate me eventhough I told them to send a person with bill and I shall pay entire amount upfront.
No one had come with bill instead keep calling me every 1 hrs.

Reversal of temporary credit Rs 13313/- is wrong in SBI Card satement when the bank debited the same amount from IABE, USA ( to whom i have sent my card details and accordingly IABE made transaction for registration fee to register for the IABE International Conference. IABE operated my card twice and the SBI card showed two transactions with same ID.Subsequently, applied for SBI charge back process))paypal account through chargeback process. Without crediting the amount to my account, SBI card debited the same amount in october 2007. Since then, till now not settled the problem inspite of many requests regularly. Since then wrong billing is being shown in the statement making all interest charges etc. SBI card continuosly insisting me to pay dues. Making phone calls, puting me lot of mental agony and distrubing my work. I have been paying regularly EMIs for the original transaction - flexipay amount Rs 1231.70 per month( against Rs 13, 197.82 ie US 315 dollars in Aug 2007)

Hi,

I too had a trouble with SBI card !

I made an application for Sbi card during Dec/2006 . As I left India on that period, I put forward a request to customer service to cancel Sbi card that I delivered, but not opened or transacted.

After July/2007 occasionally(not every month though), I am getting an email with statement carrying 3xx Rs.

To clarif the curiosity about the amount stated, I called cutomer service to know more about my account. I got reply the amount charged(250 Rs.) was for an insurance, which I knowingly did not signed for.As I believed SBI and could not even think of it as an insurance for an unopened account.

So I asked the customer service executive about the Insurance policy number for wich I need to pay . Reply I got was, they do not have any insurance policy number . But still I need to pay for it.



Did any one face issue like this before?



Rabin

Can anybody help me in this case . I want 2 change my correspondence address that I mentioned in the application form

Dear Sir,
I have applied for sbi credit card in march 2008, then it is rejected for salary less than 15000/-p.m., Now I have got sal above 16000/- pm and applied on 12 june 2008. & two verification calls I have received. When verification call, cus.executive tell me the card is sanction for you but till date I have no received any sbi card.
My Detail is as under
application Form NO. : S[protected]
Name : mahesh A Garge.
Pan No. AUEPG5904R

Yours truly
mahesh garge Ph.[protected]

Dear Sir,



I m having a Credit Card o[censored]r bank. The Card No. is [protected], and its in the name of mine & address is given below



Alpana Gupta



111, Indraprastha Colony, Sector 30-33, Faridabad



My complaint is this that I already paid the balance amount which was due on 12th may 2008, On that your department is charging late payment charges. If i make a payment before due date like i deposited my cheque on 5th May 2008 at Badarpur in ur branch. then also u will charge late payment.



I don't understand i[censored] get the payment before due date in ur branch then also u will charge late payment, and after that from last 2 months I didn't get statement on time even in june i didn't get the statment, and in july i get the payment yesterday only on 7th july. Did you think that i will made a payment on time. and on that you will again charge late payment. This is the service I get from ur end Its totally ridiculus. I will take this matter in consumer court, if my problem is not solved asap.



I hope u will take it seriously, and revert back to me asap. so that i continue with you or otherwise i will cancel my card.



Thanks & regards

Alpana gupta

Mobile: [protected]

add: 111, Indraprastha Colony

Sector 30-33

Faridabad

This is regarding the non working of all SBI and its Subsidary banks ATM'S in Chennai on 13 of July 2008 Sunday. All the ATM'S were not working for more than 26 hrs the reason network failure. Why is a bank like SBI with huge deposists and cash reserves not able to restore services within hours like private banks. I had to literally cancel all my pland due to this as I couldnot take money out. I literally travelled 20 K.M S across chennai. Nor was I able to take from other banks. This is not the first time this is happening. This is a regular feature of this cheating bank.I have suffered lot and I want SBI to compensate for the problems and the stress i faced.

Sir,
I have submitted online application form, and i get registration number- 1462696 and password, but i have lost my Hall ticket and the examination center details

sir,
i have applied for sbi exam. that was held on 6 jul 2008. and my center is indore. because of cerfue i could not appeared in exam. so i want to know that how could i appear in this exam that will be held on 13 jul 2008. my registration id is 1979796 and
password is y54HiL44.

Dr Sir,
my self Rizwan Ahmad my Roll no.is [protected], and my ref.no.8040408.

i wan to say that i applied for sbi clerical Exam. wrongly i put my name Rzwan ahmad instead of Rizwan ahmad.
kindly rectify this error and correct my correct name as i written above Rizwan Ahmad.

i'll be highly thankfull of you.
(RIZWAN AHMAD)

We have received my account statement today on 12/07/08.
We feel you have charged us on dated
17/06/08 OVERLIMIT FEE (EXCL GST 61.30) 500.00
You have charged us this INR, 500/- unnecessarily, You can cheque in your statement any where we have crossed 15, 000/- limit any time,
So please credit this amount in next statement

Thanks Inadvance
Regards
M R Babu

Dear Sir,

On[protected], in the evening I had withdrawn Rs. 5000/- from SBI ATM in Ghatkopar(E) between 8.30 pm to 9.30 PM. I have a savings account (A/c no : [protected]) in SBI, IIT-Powai branch.

When I checked my account balance online on Monday[protected] in the evening, I found that 5000/- has been debited TWICE (i.e. in all Rs. 10000/- ) against my account with same ATM transaction no. (3936)

I had already given a complain letter regarding this, to the Customer Relation Officer in SBI, IIT-Powai on Tuesday, [protected]. Also, I had gone to the bank on Friday[protected] to enquire. But the Customer Relation officer told me to wait for 2 days.

The fact is that, till today[protected] I haven't got my money back.

Sir, Please look into this matter or please guide me what should i do?

regards

Dharmendra Chaurasia,
SBI-Powai Branch,
Savings Account No: [protected]

, Sir
My name is Johnson Richard Tirkey with the SBI card number [protected].Its been over a year now that i have stopped using the card now due to some unsatisfied reasons. The primary amount that i have spent on the card till the time i was using the card was approximately[protected] INR. Since the time i have stopped using the card i have been talking to executives for the closure of the account and for the final settlement and its been approximately 10 months now.I have been facing undue harrasement of the customer care executives calling from the Gurgaon office (infinity towers) and asking me to pay my minimum monthly payment.
Just recently (month of April) a third party executive came to my house with the bank settlement letter that said that upon payment of 8000 INR i would be closing down my account and that i will not be carrying any dues with the bank. At that time i told him that i will not be able to pay the full amount at one shot but i gave him 3580 INR plus another 415 INR as the fee for NO OBJECTION CERTIFICATE that he said that he will get it issued within four to five days. But this agent never gave me all the information that if i am not paying the full amount at one shot it will not be considered. He was only intrested in meeting his collection target. At that time he said that i can pay the remaining balance the next month and that the case would be with him only the next month also. At that time i thought that this person was employed with the SBI and later only i realised that this person was from an agency working for the bank.
Now again the last month another executive came to my house and he said that now the case has been transferred to him and that i need to pay my minimum payment of 750 INR for the month so that i do not face any inconvinience in going through the settlement procedure. I really appreciate this person who helped me understand the whole procedure and that he said that now i just have to pay the remaining amount of approximately 3300 INR that was due balance of 8000 INR.
Month of July (last 2 weeks) and the month of July i have been getting calls everyday 4-5 times a day by executives calling from infinity towers Gurgaon to pay by bills.
Now i have so many concerns here that i have come across that i am going through your bank:
The executives calling me up rather than trying to understand my situation are only intrested in putting their communication across which is more like an arguement, always i end up hanging the phone. ( i have been taking about the same topic for the last 3 weeks thrice a day).
The executives calling up even do not have the complete details of my case, if i ask something they will just give a simple excuse that the systems are down and they can't ascess the details.
The executives themselves do not have a proper sense o[censored]nderstanding and every time they call up i have to explain the situation all from the begining.
Today (2nd July) i got a call from KUNAL calling from infinity tower and i found his behavior highly unprofessional and rude.
The biggest concern that i am having that this executive who came to my house played very smart by telling all false story and convincing me to make payments. And when i called him up after the case was not into his hands to tell him that he has cheated me he became furious and shouted on me that for customers like me this is the only way to get treated.
The details for this person is as follows:
Name - Gagan
Cell number - [protected]
Agency name and location - somwhere in South Delhi.
I would request you to please hear all the call recording for my case and look into it.
As promised i am ready to pay the outstanding amount of 3300 INR anytime this month provided the bank issues my a final letter along with the NOC.
Please reply to this mail at - [protected]@yahoo.com, [protected]@indiatimes.com
Regards -
Johnson Richard Tirkey
Tracer number - delhi[protected]
Dated - 19/4/2008
NOC recipt - book number - 221288, Recipt number[protected], amount - 415 INR
Settlement payment - book number - 221288, Recipt number[protected], amount - 3580
Payment made for the month of June - book number - 235768, Recipt number[protected], amount - 750 INR

I am still getting phone calls from the Gurgaon branch (infinity towers) from recovery agents asking me to pay my minimum monthly payments. I have escalated this issue by mail to the SBI customer feedback mailbox but nobody is coming forward to help me out with this regards.It's been more than one year that i have stopped using the card and inspite of telling this to SBI to close my case i have been getting harassed by the recovery agents for the last 10 months now. I have done into mental depression because of this and i want this to get sorted out as soon as possible.

I beg you to please help me out.

Regards -

Johnson Richard Tirkey.

pls send my admit card on my e-mail, i have not got it.my
registration no-2108954
roll no-[protected]

Respected Sir,
I am RAKESH RANJAN DEY native of Balasore.
MY ATM CARD NO IS[protected] date of issue FEB 2008, Branch : SBI Evening Branch Motiganj.
Sir, I forgot my PIN NUMBER hence i am unable to withdraw money as i am staying out of state. So i request you to take necessary action to send my PIN number on my e-mail and for the act of this kindness i will remain forever grateful to you.

Thanking you.
Your's Faithfully,
Rakesh Ranjan Dey
raakesh.[protected]@gmail.com
Ph: [protected]