| Address: 380061 |
| Website: www.sbicard.com |
Dear Sir/Madam,
Below Complaint is regarding Withdrawal of Settlement without intimation, Please find below details of Card.
Card No. : Ending With 1122
Name : Dhaval Soni
In above card, I have requested bank to have settlement and closure of card, for which, I have received the Settlement letter (Enclosed herewith).
Tracer No. : AHM/[protected]
Date : 22/06/2018
complaint number[protected]
As per the Settlement letter, I was suppose to pay 3 EMIs of Rs. 12000/- on 22/06/18, 22/07/18 & 22/08/18 (Total amount to be paid - 36, 000/-).
In above, I have paid the EMI of June (Cash) & July'18 (By NEFT) but at the time of paying EMI of Aug'18, I have received call from SBI card collection team on 19th Aug'18, stating that your settlement has been withdrawn from Bank side.
Hence, I have stop payment of final 12000/-.
Also I have already raised complaint regarding this to customer care wide complaint number[protected] for which, SBI Card has not given any reason for withdrawal of the same without my intimation.
So kindly send me revised settlement letter of Rs. 12000/- as soon as possible, so that I can clear the payment and close the said Credit Card.
Regards,
Dhaval Soni
State Bank of India [SBI] customer support has been notified about the posted complaint.
Kindly do the needful at the earliest as interest is being counted.
We acknowledge your concern. Our team will connect with you shortly for further discussion.
Thanks & Regards,
SBI Life Insurance - Customer Care
We tried calling you multiple times on the recorded mobile number ending with 7915 however, we were unable to connect with you. Please provide us with alternate contact details along with the best time to call you so that we address your concern.
Thanks & Regards,
SBI Life Insurance - Customer Care
We are waiting for you to provide us with earlier requested details along with convenient time to call you so that we can address your concern soon.
Thanks & Regards,
SBI Life Insurance - Customer Care
We are still waiting for you to provide us with your alternate contact details along with the best time to call you so that our team can assist you better.
Thanks & Regards,
SBI Life Insurance - Customer Care
We have not received requested details till date hence, as per our company policy, we are closing the loop here. In case you need our assistance or wish to re-initiate the conversation, then please mail us your policy information along with detailed complaint on our official email address - [email protected].
Since details shared in this forum are protected and not visible to us due to security concerns. Once emailed to us then please inform us here along with your email address so that our team can trace your mail and connect with you for further assistance.
Thanks & Regards,
SBI Life Insurance - Customer Care