State Bank of India [SBI] Complaints & Reviews

Dated;[protected]

To,

The S.H.O.,
Kotla Mubarakpur Police Station,
Kotla Mubarakpur,
New Delhi – 110003

Sub.: Complaint against the unauthorized ATM transaction of Rs. 2, 000/- (Rupees Two Thousand only) from my Account No. [protected], State Bank of India, on[protected]

Dear Sir/Madam,

I maintain a saving bank account with the M-2, South Extension, Part-2, New Delhi – 110049 branch of State Bank of India, vide my Account No. [protected] and ATM-cum-Debit Card No. [protected].

On[protected], I got an SMS from BX ATMSBI, in my registered mobile No. [protected], as under:-

Rs. 2000 withdrawn from A/c xx 1850 on 20/04/18 at BDN ATM BN187301.Txn#[protected]. Avl bal Rs 450.83. If not done by you forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].

Immediately, I forwarded the SMST to [protected] and also lodged complaint by calling[protected] and also I wrote an E-mail to the South Extension Branch of S.B.I., as well as to the GM & Chairman of SBI.

But, after waiting for long, I visited twice to the Branch and met with one officer named Shri Devender and on his advice, I called No. [protected], but the receiver official of SBI in this toll free number told me that my complaint has been closed but failed to inform me regarding the reason of such closure & status of my complaint.

It is very much surprising that despite my multiple emails to the south extension Part 2, New Delhi branch of SBI as well as to the G.M. & Chairman of SBI, I have not received any response from their end, which indicates their customer satisfaction /citizen charter policies and even in these circumstances the possibilities of the involvement of some SBI officials in the racket can’t be avoided.

Kindly lodge an FIR in this regard and take appropriate action as per law of this land and oblige.

Thanking you.
Yours faithfully,

Biswambar Nayak,
740, Bhagwan Gali, Bhola Nagar,
Kotla Mubarakpur,
New Delhi – 110003,
Ph.: [protected]

Copy to the Hon’ble Governor, R.B.I. for the needful at their end.

Dear Sir/Madam,

This is in reference to my fraudulent transaction done from my SBI Credit card.
Initally, I got call from SBI bank for credit card. So I have applied for SBI platinum credit card. After few days I got credit card and very next day they delivered one more credit card. Since there was a charges for credit card, I send message 'Problem' to [protected] on 28th of April to cancel the adhoc card which was delivered to me on 27th April to avoid annual charges. One of their executive called back, I informed her that by mistake they have delivered two cards so I want to cancel the adhoc card. She said sorry and after few minutes she confirmed that she has cancelled my adhoc card.

After few days on 15th May 2018 I received a call from +91 [protected] and same SBI executive spoke to me and informed that last time request for cancelling adhoc card was not processed and hence she apologized and asked me to re-confirm the card number that I want to cancel so that she can cancel the adhoc card this time. Since it was same person whom I spoke and only she was aware that I have received second credit card by mistake and I trusted her and informed her to call me next day as I din't had card handy. She agreed to call back next day that is on 16th May 2018.

On 16th May at 11:20 I got a call from same executive from same number that is +91 [protected] and she requested me to confirm only the last 8 digit of my credit card number which I want to cancel. Later she asked me to confirm the cvv number.
After this she asked me to re-confirm the last 8 digit credit card number( existing card) to make sure that they don't cancel. I confirm the last 8 digit and later she transfer to ivr to enter otp via mobile and she told me not to cut the phone call, she was going on talking to me and I entered otp from my mobile. She told me that earlier otp was expired and enter a new one which was sent again, which I did. I was little bit uneasy and asked her to confirm the details and she gave me her details and she has all my information in her compute as she was going on so quickly. I was getting late for my office meeting, informed her to call back later as I have to drop the call.
She agreed that she will give me the cancellation request number.

After sometime when I was out from the office I saw that I have received 2 message from sbi. When I checked those message, I was shocked to know that sbi executive who called me in the morning has done 2 transaction's to MOBKWIK for 20000 and 10000 rupees. I was not able to believe those message and to re-confirm I transferred 1000 rupees to my paytm account. I got the message that 80% of my credit card has been consumed.

I don't know what to do, after reaching home I informed my husband and immediately called up the sbi credit card helpline and blocked my card. Very next day on 17th May early morning, I went to near by police station (mahadevapura) to raise FIR. They informed me to get the bank statement with manager seal and signature. So I sent message 'Problem' to [protected] to know where I can get the statement. One of the sbi executive called back and informed me to go sbi card Magarath road.
I went along with my husband to sbi card situated in Magarath road and met Lakshmi Madam, I told about the fraud calls and 2 fraud transcations and they asked me to write everything in detail in white paper so that they can send it to fraud team.
I have submitted my dispute letter to them and looking further update from them.

meanwhile, I also want you to chase this and identify these fraud people who are cheating the common people and making their life mesarable.

Please help me to get my money back and punish these cheater.

Thank you.

Your Sincere,
Lakshmi balayar

Around 29 rupees is the yearly SMS charge for a normal savings account in SBI. But an amount of 499 rupees is deducted from my account saying that it is ATM/SMS charges. In the message I received, it is written that the amount reduced is SMS charges. I have even complained about the same in the branch. But no one knows what happened. Kindly help me in getting this money back to my account.
The SMS I received is like below :
"Your AC XXXXX383697 Debited INR 499.50 on 01/05/18 -SMS CHARGE ."

Dear SIR/MADAM

As I have written many times before, that SBI has debited a Transaction twice. In this regard, I wrote the mail to the charge back team.

I also mailed the Transaction Dispute Form, what I did not know about Investigation Team but I was told that your case is not solved in your favor. as i am directly in contact with the merchant, and he says that he got the credit only once from my Card.
my actual transaction was amount of Rs.4460, against the diesel purchase form MUCHCHAL PETROLEUM BHILWARA dated 09.02.2017. SBI billed me Rs.4511.28 for the said transaction. i have paid the entire amount by the time. SBI again debited me 4512.62 in July 2017 against the same transaction ( Muchchal Petroleum Bhilwara dated 09.02.2017).

Request you pls take this matter in your knowledge and solve ASAP.

Respected all,

In january 2018 i went to stbop pkl 8 branch haryana mr baljit sharma inform your home loan does not deposit. But i pay month to month regular in home ac of stbop. Some tecnical reson off bank correction clear in jan2018. But dubble policys of sbilife in one year. May i asked to manage he says revered one policy in one week but six mounths later not to be credit in ac [protected].

Hi
There has been a fraud transaction of rs. 45000 from my sbi simply save credit card on 3rd of december. I have filled a complain without waisting a single minute. I was having no fund in my account to pay for that fraud transaction so sbi bsnk's customer care executive told me that bank will give you temperory credit until the despute has been resolved. The maximum time period of resolving such disputes is 120 days. So in my case it should have been resolved by 3rd april. As per info by sbi executive i have got no temporary credit till march end. So they kept on charging late fee, insufficient fund, interested on that amount.
Meanwhile there was no information from sbi side regarding this matter. Their chargeback team replies only when you send an email.in may dispute was resolved in my favour. And that interest they charged still showedup in my bill. Again i filled a complaint. They said they have waived half of the amount on my interest. And when i checked my account the unbilled amount i. E. Has been increased from approx 5k and 6k. I am really fed up, its been 6 months. They are harrassing customers. Please help me out!

Note : pls contact me at [protected]

Sir,
I have a sbi credit card

My account shows that a amount of rs 754 was debited on
Date : 12 nov 2016
Shop: beijing bites bangalore in

Though i have tried using my card at beijing bites bangalore on 12 nov16, however the transaction was showing as failed and i received a failure of payment message also in my mobile.
Thus i ended up paying cash for the same. (Cash receipt image attached)

Howvere in my account an amount of rs 754 got incorrectly debited and inspite of repeated requests from both sbi and beijing bites. My amount is yet not refunded

The beijing bites shop also confirmed that they have not received any payment of rs 754. I have written several times with sbi with following references:
Interaction id - 1-[protected] — on 26nov16
Interaction id - 1-[protected] dispute ref:[protected] — dtd 20dec16

However sbi/beijing bites fail to refund my amount.

Request intervene to resolve my issue

-sd seetha
[protected]

Dear Sbi Team,

Your ppl are constantly calling on all the associated numbers whereas I am trying to resolve a dispute with my bill. I am getting calls from number [protected] from Pitampura. I am recording all these calls and would start a defamation case since your unethical ways of persuing bills.

I'm out of the country so please send a number on which I can contact.

Warm Regards
Gaurav Chauhan

Sir i want to discontinue the pmjjby scheme activated in my sbi account number [protected]. I activated this scheme through online and the bank deduct rs:330/- in every year. But it has no option for discontinue the above scheme. Hence i request for discontinue this scheme from my account. Otherwise inform me in my email id: [protected]@yahoo.com regarding this how can i exit from this scheme.

Hi sir my name is Jitender Kumar i have submitted adhaar card in bank and adhaar is updated in my bank account but the npci status is still inactive. I have bank account in bank : state bank of india, account number : [protected], ifsc code : sbin0051178, adhaar number :[protected]. So please update my account in npci. so that my subsidy of LPG credited in my account. Thank u sir

This is horrible. Internet username pwd kit is not working. You go home with a kit saying it can be used in 24hrs, but even after 24 hrs the username pwd doesn't work and gives an error message saying 'invalid username pwd'?
How can it be invalid if its not even used once.

This is a high priority issue, lots of other people are also facing similar problems.
This needs to be looked at immediately. My kit is issued from cbd belapur, navi mumbai mct fulfilment division.

I received the kit at nagpur dharampeth branch.

Please look at this problem immediately as its my only online account and is now non-functional.

Sir
i rajesh prasad is a customer of sbi. My account number is [protected]. Branch name is malancha kharagpur. Ifsc code sbin0014099. I deposited rs 4000 in cdm( cash deposit machine). On 17/05/2018, amount deposited but not credited in account. I
done written complaint but no response, cdm link officer give no reply everyday i gone but he only say i will see.

According to the above sub
Please take a action to state bank of india
Challakere branch wich is near to mayura hotel
Which has not ready take any customer serrvice and rashley talking with customer
And also harassing & embarrassing to customer
I kindly request you to take action on branch
Thanking you
For details you can call me
[protected] (Shabuddin)

Dir

My name is alok kumar, i worked of signature scanning in chunar br in dec-16. I have scaend 21438 @ 3.5=75033.
In which olny 23665 cr in my account.

Rest amt-51368 is not credit in my ac-[protected]. Til today.

So
Please i request to make my payment early most.

All details are attached.

Alok kumar so kripashnker
Ac - [protected]
Mo-[protected]

My name is neha. I made payment of 400 rs for my registration from hdfc netbanking for d. El. Ed u. P on 20 may 2018. Transaction was successful. And the transaction reference no. Is [protected]. Fee was deducted from my account. But i couldn't been able to print my journal no. And without that no. Iam not being able to print my application form. So i need journal no. For this transaction.
Thank you

Hi, on 20th may i made an imps transaction for paying visa fee. I got a message saying transaction timed out. The amount has been debited from my account. I spoke to sbi customer care on 21st when i was informed that i needed to wait till 21st may midnight to check and see if the money would be refunded or transaction completed.
I called back today on 22nd may and i am informed that i need to wait for another 2-3 days for lodging the complaint.
They have the worst service ever. No one cares about the pain the normal customer goes through while always ready to lend and sing and dance to the tunes of the likes of vijay mallya and nirav modi but harassing the common man.

Dear Sir/Madam,

Humble Request to you, Pl.provide solution, Because my a/c debited Rs.12500/- dt.16.05.18. then call customer care and provide problem, customer care told me this is Fraud transaction & take complain register on 16.05.18.till now not solution provide. So, Pl.provide Solution.

Complain No.= [protected].
Arvind Kumar Jha
[protected]
jha.[protected]@gmail.com

I have applied for issue of new cheque book in sbi branch. It is been 6 working days since i applied, but there is no response from the branch.in the website, it is given that it takes 3 working days for dispatch of cheque book. They have not issued the cheque book so far. They are not telling the status and if posted, tracking number of courier. Does any bank take more than 3 working days for issue of cheque book. Please clarify.

I have requested for nonpersonalized cheque book, but they are saying that it will be delivered by post. Please clarify, what to do to get cheque book immediately at the branch.

Sir,
I, Shri Aniruddha Kundu is an employee of Accountant General (A&E), West Bengal, No.2, Govt Place West, Treasury Buildings, Kolkata-700001. My date of retirement on superannuation is 30.11.2018.
For the purpose of getting my retirement benefits and for drawing monthly pension, I have opened one Savings Bank Account (Joint) at State Bank of India, Munshirhat Branch (IFS Code SBIN0013111, BSR Code 0013111), Vill- Shankarhati, P.O. Munshirhat, P.S.-Jagatballavpur, Dist. Howrah, West Bengal, PIN-711410, which is within 1 KM from my residence.
At the time of filling up pension forms through on-line from my office, I am not able to complete the bank details portion, as the screen shows “NO RECORD FOUND”.
It is, therefore, requested to update the Bank details of Munshirhat Branch bearing IFS Code SBIN0013111 and BSR Code 0013111 in the system, so that I can complete the pension form through on-line without any difficulty.
Thanking you.

Yours faithfully,
Aniruddha Kundu
Dated the 21st May 2018
Place : Kolkata

To,
The Chief Branch Manager
State Bank Of India
Main Branch


Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 499 rupees was successfully processed on 10/05/2018 to my account by amazon.in. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund referance number 13449