The card and registered mobile are with me. Yet the following transactions took place without my authorisation and entering otp from me.
Transaction date merchant name amount (Rs.)
03.04.2018 book my show 553.78
05.04.2018 book my show 343.78
05.04.2018 book my show 673.78
05.04.2018 book my show 381.89
10.04.18 google *saavn music[protected] ca 285.00
10.04.2018 book my show 341.00
10.04.2018 book my show 663.00
The matter was brought to the notice of [protected]@sbicard.com on 10 th of this month. Today i have received reply from sbi cr. Cards and they declared that book my show transactions are done after sending otp to my mobile number.in my intimation mail to sbi i clearly mentioned that without my authorisation and without receiving otp these transactions took place. So today i complained to cyber crime police station, cyberabad, hyderabad. Copy is enclosed for your kind perusal. The police told me that these transactions were done internationally and not in india. But why sbi management declare that these are done by me and ask for payment. I have been regular in payments and never defaulted record can be checked. Yet why sbi cards mgmt declare that these are done by me. Their service and attitude are very bad without looking into the matter and diagnosing problem sbi declared these are done by me. I request your good selves pls. Do correspondence with them and ask ip address where transactions have taken place and then ascertain. I request that the above are treated as not my liability since not done by me. Thank you for creating this forum to solve the problems of people like me
Regards,
V. Srinivasulu
Jul 3, 2018
Complaint marked as Resolved on 205.2018 i received a mail from
[email protected] mentioned following things
While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.
We request you to take note of the following important points:
a) All transaction disputes are resolved as per the VISA/MasterCard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.
b) You are advised to remit payment toward the disputed transaction amount to avoid levy of charges on the card account
c) The same will be settled post completion of the investigation. In case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.
after i gave complaint to you, one day some body made a call to me saying that he was from SBI.I said yes.after that the call was cutoff from other end.I thought had it been real, he would have asked me some questions.The number was deleted as the call log was lengthy.Every day anonymous calls come to me asking credit cards from different banks.So any official call i have not received so far with regards to above transactions.
I request you to look into my complaints and solve my problem by detecting who used my card and the credit amount may be waived
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
State Bank of India [SBI] Customer Care's response Dear Customer, Trust your queries have been responded after our telecon with you. Please reach out to us for further assistance or feedback.
Apr 24, 2018
Updated by vunnam srinivasulu The card and registered mobile are with me. Yet the following transactions took place without my authorisation and entering otp from me.
Transaction date merchant name amount (Rs.)
03.04.2018 book my show 553.78
05.04.2018 book my show 343.78
05.04.2018 book my show 673.78
05.04.2018 book my show 381.89
10.04.18 google *saavn music[protected] ca 285.00
10.04.2018 book my show 341.00
10.04.2018 book my show 663.00
The matter was brought to the notice of [protected]@sbicard.com on 10 th of this month. Today i have received reply from sbi cr. Cards and they declared that book my show transactions are done after sending otp to my mobile number.in my intimation mail to sbi i clearly mentioned that without my authorisation and without receiving otp these transactions took place. So today i complained to cyber crime police station, cyberabad, hyderabad. Copy is enclosed for your kind perusal. The police told me that these transactions were done internationally and not in india. But why sbi management declare that these are done by me and ask for payment. I have been regular in payments and never defaulted record can be checked. Yet why sbi cards mgmt declare that these are done by me. Their service and attitude are very bad without looking into the matter and diagnosing problem sbi declared these are done by me. I request your good selves pls. Do correspondence with them and ask ip address where transactions have taken place and then ascertain. I request that the above are treated as not my liability since not done by me. Thank you for creating this forum to solve the problems of people like me.One day i received a call from a person he was telling that he was from SBI. Then i asked him about what you talked to me thinking that it is from SBI or not after that the call was dis connected .No body talked to me.
Please take action about my complaint and see that the amount for fraudulent transactions are cancelled
Regards,
V. Srinivasulu
Apr 25, 2018
Updated by vunnam srinivasulu My complaint remains still unsolved.When I complained to police they said that these transactions were done internationally.I did not receive any OTP to my mobile number for the above transactions.Yet the SBI cards management says that i am liable to pay the amount.How is it justice that i am liable since these transactions were done internationally.I humbly request the consumers forum to follow up with SBI credit cards management and reverse the above transactions.The necessary attachments like correspondence with SBI, copy of complaint given to police were attached earlier.
May 21, 2018
Updated by vunnam srinivasulu Sbi Credit Card — fraud transactions on my sbi credit card no.[protected]-
I remind you sir to solve my problem.When I checked the status in this website it was marked as resolved.Out of the seven transactions i complained they( SBI credit card) gave me temporary credit for one transaction only.It means that they got proof that these are fraudulent transactions.
I request your good selves to remind through you to treat all the transactions as fraudulent since they happened without entering OTP by me( as I did not receive OTP) and reverse the transactions,
Jun 01, 2018
Updated by vunnam srinivasulu Sbi Credit Card — fraud transactions on my sbi credit card no.[protected]-
I remind you sir to solve my problem.When I checked the status in this website it was marked as resolved.One day some body made a call to me saying that he is from SBI and the call was disconnected from him immediately.he did not ask me any details .So it meant that my problem was not solved. Out of the seven transactions i complained they( SBI credit card) gave me temporary credit for one transaction only.It means that they got proof that these are fraudulent transactions.
I request your good selves to remind through you to treat all the transactions as fraudulent since they happened without entering OTP by me( as I did not receive OTP) and reverse the transactions,
It has been kept pending for long time and it has not been resolved. Instead i am receiving mails from SBI credit cards to pay the amount for the above transactions.i can, t fight singly with them.i request your good selves as a organisation please support me and help me to solve my problem since it is very genuine
Regards,
V.Srinivasulu
Jun 30, 2018
Updated by vunnam srinivasulu sir,
I request you to solve my problem as stated above.It has been pending for long time.Further, The SBi credit cards are sending messages to me to pay the above amount with interest.If it is not solved they go on charging interest and ask me to pay the entire amount.All the transactions are fraudulent.Copy of acknowledgment of police complaint also attached to you for reference.Please take action.No body from SBI credit cards spoke to me till now in this regard.I once again request you to take action.You as institution can demand for resolving the issue.They are not hearing my words for my appeal that they are fraudulent and find out who did this
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