I am an Indian Army officer posted in Secunderabad. I visited Old Bowenpally (Secunderabad) branch of State Bank of India to deposit the IT return cheque. A lady named Mrs M Padma refused to accept the cheque citing the reason that the home branch of the depositor is different so the cheque will not be accepted. She asked me to get the account transferred to that branch first. She started stating doubts related to the authenticity of the IT return cheque issued by the IT dept! She also kept on rudely pulling the cheque repeatedly from my hand to show it to her colleagues to gather support for herself, which could have led to tearing of the cheque if I hadnt been careful.
When I told her that it is clearly written in the IT return cheque that it is payable at all branches of State Bank of India, the cheque is being deposited to the same account which is mentioned in print on the cheque, that particular account is a single holder account in the name of the same individual to whom the cheque is addressed to, so there should be no issues in depositing the cheque. Central Banking Solution has facilitated such transactions.
When she still refused to accept the cheque, I asked her to give the reason for refusal in written. She not only refused to give the same in written but also started moving out of her chair asking me to wait till she returned after having her lunch. When I blocked her way asking her to give the written refusal first, she physically pushed me (an officer in uniform) out of her way and went away to have her lunch.
The above facts can be cross checked and clarified by checking the CCTV records of the bank on 16 Nov 2017 between 2:15 to 2:45 pm.
If this is the attitude of sbi staff towards its an officer in uniform then what can any normal citizen expect?
SBI should issue directives if central banking solutions is just for namesake and the bank still works like it used to before introduction of CBS.
I demand strict action against the sbi staff in question making it a deterrent for any other staff from misbehaving with its customers and also from refusing services which are legally authorised.
State Bank of India [SBI] customer support has been notified about the posted complaint.
E broking registration is not available. kindly do the needful.
Regards
Jineesh.p.k