Sir i done a payment by sbi card to amazon. Amazon says that refund is processed by them but refund of my money is still not reflecting in my account they say that contact your bank customer care and file the dispute to get your refund from sbi please help me sir my amount is 10299 and unique transaction id is 876754 and my account no. Is [protected].
Nov 9, 2017
Complaint marked as Resolved Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
Your refund of Rs.10299 has been processed successfully on 2017-11-02. The amount should reflect in your account by 2017-11-08.
The Authorization Code (Refund Reference Number) for the transaction is 876754.
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.
Hope this helps. Thank you for choosing Amazon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Rohan j
Amazon.in
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---------- Forwarded message ----------
From: "Amazon.in"
Date: 8 Nov 2017 09:25
Subject: Your Amazon.in Order # 406-2082135-9015501
To:
Cc:
Amazon
Your Account Amazon.in
Message From Customer Service
Hello,
Your refund of Rs.10299 has been processed successfully on 2017-11-02. The amount should reflect in your account by 2017-11-08.
The Authorization Code (Refund Reference Number) for the transaction is 876754.
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.
Hope this helps. Thank you for choosing Amazon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Rohan j
Amazon.in
Did I solve your problem??
Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help
Your feedback is helping us build Earth's Most Customer-Centric Company.
Download Amazon App and shop anytime, anywhere www.amazon.in/apps
State Bank of India [SBI] customer support has been notified about the posted complaint.