Young girl who is literate in Hindi but not in English opened an account in SBI.
For 2 hours I tried to help her download and activate the YONO app. Kindly note, I have been using Internet Banking for many, many years so am quite experienced.
I also used the SBI helpline (YONO section). All was in vain, we could not activate the app.
I have a recording of our conversation with the helpline.
I give the helpline person 7 out of 10
I give YONO app 3 out of 10. It is a terrible app, particularly for anyone who knows Hindi but not English
If you want to hear the recording, kindly write to me at [protected]@hotmail.com and I will send it to you.
State Bank of India [SBI] customer support has been notified about the posted complaint.
I already contacted your customer support on "1860 180 1290" and sent an email to [email protected] but not received any response and in reverse they are saying that it is my mistake. If you would like to close my issue then please look into it and try to provide solution.
The charges which you applied on me is not at all fair, if you stand in customer shoe then definitely you will understand the pain facing by customer. I hope your team will contact us to get it fixed, I will be available on +91 9963254953
Regards,
Dinesh Kumar