| Address: Nellore, Andhra Pradesh, 524003 |
| Website: www.onlinesbi.com |
Dear Sir/Madam,
With reference to subject card number, I would like to being to your kind notice that I had given a cheque for Rs.1680/- bearing number 479319, dated 23/11/2016.
But the cheque was dishonoured due to insufficient funds as you replied, but the funds are made available prior date only but the reason is that Bank has charged Rs.11/- against card swiping at petrol pump during the period of demonetisation of cash.
The bank has to charge as and when the transaction held or on the next business day. But debited after two days. Hence the cheque was dishonoured.
Due to this inconvenience, I have received the legal notice vide SI38NT/WEST/LA/CD2/284/051216/137 from SBI credit cards. But I held the SBI responsible for the instance.
Though, I am the customer of SBI since 8 years and the account is in the position of ACTIVE. For the purpose of bank charges, if any the banker can Debit even if the balance is zero and later will be deducted automatically from the subsequent deposit. But can't do the same for a minimum amount for processing a cheque, in favouring the regular customer. Then the banker should be alert to debit as and when the transaction held but why after two days...
It seems that the SBI group is doing such instances intentionally.
State Bank of India [SBI] customer support has been notified about the posted complaint.
kindly register me for sms alert for my SBI A/C No. [protected], cradit Card No. [protected] to my mobile No. [protected].
Thanks...