State Bank of India [SBI] Complaints & Reviews

Sir,
I am kuldeep singh and my account in sbi bank palla branch, i have topup recharge on 23/12/2015 but recharge not success full than my amount 490 is debit my account.after that a message receive my register mobile no. ur amount refund within 15 minute but amount not credit my a/c then i have complaint sbi bank customer care three times but not amount credit in my A/c - [protected]


TOP UP RECHARGE DETAILS

Name -kuldeep singh
Reference no -IH43674597
Debit Account no[protected]
Transaction Date-23/dec/2015
Service Provider- TATA CDMA
Service Name- TOPUP
Mobile no- [protected]
Amount -490
Status - Failure
Reason - Your Request could not be completed

Please sir my problem solve.

I am SBI card holder I have platinum card my card no is [protected] my registered mobile no is [protected] I want to change from [protected] to [protected] please change as early as possible awaiting for your feedback. Thanks .

My Self Vishal Tupe i have deposited 45000rs in cdm machine in which it is only showing 38000rs of transaction, the transaction was of 500rs *90=45000 out of which 1 note was unacceptable so the transaction should be 500rs * 89 = 44500/-
but actual cash deposited into the machine is showing only 500rs*76=38000/-. When asked the bank associate he said that the deposit is of only 38000/-.

Respected sir,
I am Manikandan. I having a SB account number:[protected] in SBI, Dadagapatti, Salem, have lost my sim and mobile number. The same number was entered in my internet banking account and now i have to change that number. Now, I request to you change my mob number to [protected] pl.

Thanking you,

Sir,
i am a regular customer of sbi.and ihave an account in bhimavaram, andhrapradesh.i want to stop monthly ecs payment to icici prudential suraksha savings policy.the bank officials saya they require approval of insurance company to stop the pay ment. my question was i should have right over my account, why do i have to take a concent of third party to stop the payment from my account.plz guide me at the earliest do i have to take permission from the third party to stop the ecs payment.
with regards thak you

vijaya lakshmi

This bank is traying to make custamar fulisha and they giving online services and providaing many transfer called IMPS and NEFT BUT not doing well.

My name is saurabh yadav. my a/c is in OBC bank kargil branch, sikandra, Agra. while filling online uptet form i decided to pay form fees by OBC bank ATM card. During final submission of payment an error massage is displayed and fees is not submitted on 17/12/2015.
So I could not fill uptet form finally. i want refund cash in a/c.

Mob: [protected]

Respective Sir/Madam,
I, Md Rasel Mia Laskar, C/o-Late Abdullah Mia Laskar, presentlyresiding West Belaria near Magrahat College, P.O & P.S-Magrahat, Dist-South 24 Paragana, Pin-743355. I am a customer of Mahrahat branch(11362) of State Bank of India. Few days ago I visited my home branch to discuss about an accuont problem with the branch manager. In continuing our discussion she insulted me and threw onto me many shameful words. She said to me, "why you have come to my branch?" She told me that I could go anywhere for taking such action against her.She also said to me, "I do not want a customer who always protestsabout my weak points.My heart and mind were broken by her.So I am writting this letter to join my broken heart.I would be grateful to you if some special attention is paid tome.All csp customers' transactions like cash deposit, cash withdral and providing passbook facilities have been rejected by her.I am transacting in this branch bearing insult.After all I had not get any suitable response from S.B.I or Magrahat branch manager.S.B.I never understands a customer's trouble.I informed many departments but I failed to get suitable response because they never complete their duties. Even I wrote a letter to rbi in banking ombudsman scheme but I had not got any reply from rbi instead of corossing thirty days. My speed post item number is EW[protected]IN. I think there is no right judgement against illness.Kindly help me and us.Kindly pay right opportunity to me.She is always harassing me in each and every service.
A/c no-[protected].
Mobile no[protected]
Yours faithfully
MD RASEL MIA LASKAR

I had SBI card no [protected] and same had been lost in the month of Feb'15( tentatively).

I had lodged complaint and subsequently got message for blocking the card.

Further, I had mentioned that Please not reissue the card to me

Since then, I had not used the card, and now SBI Card team, has sent me annual charges.

Already I have been communicated to them, I am not able to pay the card, as it is not in active mode also. ( Rediffmail trail mail )

18 Jan 2016

Dear Mr Anish Panchal,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 11 Jan 2016.

Charges Related

We understand the concern expressed in your communication and sympathizes with the difficulties faced by you. We are however not in a position to provide annual fee charge wavier on your SBI Card Account.

We would like to inform you that currently there are no free cards given by SBI cards and from the next year onwards renewal fee can be reversed basis on the card spends for Rs.75000 and internal decision.

SBI Card Re-issue Related

We would request you to confirm the following details, as it would enable us to take necessary action at the earliest.

*Mother’s Maiden Name (OR) Date of Birth

*Residential Address with pin code

*Official Address with pin code

*Register Mobile Number

Post receipt of your confirmation request would be taken for card re-issue.

Card Replacement Charges

We would also hereby inform you that a replacement fee of Rs.100.00 plus government service tax (as per applicable charges) would be applicable towards the reissue of new card.

Post receipt of your confirmation request would be taken for card closure and account zeroisation.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
Ashok S - Customer Service


[THREAD ID:1-21FJK7J]

-----Original Message-----
From: [protected]@rediffmail.com
Sent: 11/1/2016 03:11:00 PM
To:
Subject: Re: [Interaction Id:1-[protected]] Your SBI Gold Card Monthly Statement -Jan

Dear Madam,

While on applying card, I was offered life time free, but the charges annual are being levied on me.

Further, I have lost the card and duly regostered the complaint with customer care. Also asked to not issue a new card to me.

I m not having your card, then how I am able to pay the annual charge to you.

It is untrade practice, as such a consumer is concerned.

Please waive off the charges of annual fee, as such I dont have your sbi card with me.

Expecting positive reply


Sent from RediffmailNG on Android

From: [protected]@sbicard.com
Sent:Mon, 11 Jan 2016 11:18:53 +0530
To: [protected]@rediffmail.com
Subject: RE: [Interaction Id:1-[protected]] Re: Your SBI Gold Card Monthly Statement -Jan
11/1/2016

Dear Mr. Anish Panchal,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 3/1/2016.

We wish to inform you that we tried to establish contact with you at [protected] in order to process your request but unable to get in touch with you.

Annual Fee: We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account.
>
>We would like to mention here that we have investigated the matter addressed to us regarding annual fee. Our investigation has revealed that annual fee was levied on receipt of your consent vide duly signed mandate received along with your SBI card application. We understand your concern and we would like to express our inability to provide your card Life Time Free facility and reversal of annual fee on your card account.
>
>We also believe that you would appreciate our efforts towards optimum services to our valued cardholders. Once again we thank you, for your valued patronage and look forward to for a congenial relationship with you.

SBI Card Closure: We understand vide your communication that you have expressed the desire to close your SBI Card relationship with us. Your decision to close your account with us is a matter of deep concern to us. We would request you to share with us reasons for not continuing your present Card. We assure you certainly we shall look into your concern with utmost attention and we will try at our level best and aiming to our company policies to solve your issues at the earliest if any.
>
>We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
>Jatin Sharma - Customer Service
>
>
>
>
>
>[THREAD ID:1-21FJK7J]
>
>-----Original Message-----
>From: [protected]@rediffmail.com
>Sent: 3/1/2016 01:24:37 PM
>To: ; ;
>Subject: Re: Your SBI Gold Card Monthly Statement -Jan
>
>

Dear Sir/ Madam,

Please note that, I had SbI card no [protected] and same had been lost in the month of Feb'15( tentatively). I had got message for blocking the card.
>For that I have called customer care and asked to block the same, further I had asked to not issue new card.
>Since then, I had not used the card, then how am I, getting Credit card bill.
>And for what purpose u are sending me the bill.

Please check your records and reply

Sent from RediffmailNG on Android

I booked a ticket from irctc from howrah to brahmapur on 16 Jan 2016 Two times but ticket was not booked but the amount of RS 399 deducted two times vide txn no[protected] and[protected]

In view of the above you are requested to credit the amount 798 in my account

Thanking you...

Today i did go to sbi branch bhaptamau lucknow. mrs rajeshwari tol me server is down but server is working properly.other employee mr hemraj is very good employee.he solved my problem.he told to other employee and they done my work.
i did go to sbi pay money (pcs challan)

so please respect gowerment job and give the custmor good behaviour.

I am K.Ravi kumar from Hyderabad 27/12/2015 from +91 - [protected] which said it's from sbi credit card department and fraudulently taking my card credentials i. E. Otp and cvv number they made a transaction of rs 7888. 00 against salemall_epaykerala. Can you please cancel the transaction as it is a fraudulent one and i haven't made any transaction today through my sbi credit card and revert the amount to my credit card. Complaint category Credit Card please please cancel the transaction.my number is [protected].

(27 Dec 15 Salemall_EPayKerela MUMBA IN (Convert this to Flexipay) 7, 888.00 D)

Last but not least this was the worst maintenance by the SBI, its better to take private bank credit card than SBI, even there are many number of complaints from many persons there is not even a single response from the officials, and all this stuff has to posted in Social networks and have to educate the people not to go through the SBI card, not even have easy access to contact Customer care services...Worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst worst performance by SBI...,

Today (19/01/2016) I received a call from [protected] which said it's from SBI Credit Card Department and fraudulently taking my card credentials i.e.OTP and CVV number they made a transaction of Rs 7888.00 against salemall_epayKerala. The other mobile number which was used to send messages is +91-[protected]. Can you please cancel the transaction as it is a fraudulent one and I haven't made any transaction today through my SBI Credit Card and revert the amount to my credit card you can contact me on [protected].

Transcation of Rs. 990/- which I have not done during Jan 15. Although, I have paid Rs.4000/- including inst. I also requested that you looked into this matter since I have not made any such transcation. Every year I receive the annual credit card renewal fee but not credited up till now.

I am pravin sakharkar having cash credit account from last 18 years in .state bank placed cash depositing machine at nashik road branch for convinient of clients and they are charging rs.25/-per deposit.sbi must give such kind of service absolutely free.i request you withdraw transaction charges.as machine does the work of three people.that is cost effective as well. at least home branch transactions should be free.

I went to my sbi branch for DD . i enquired about the exchange charges but the response for the employees is null They are asked my bank passbook and brought it from my home and asked for DD and they said the employee is absent and u need to come tomorrow. They are doing nothing of their duty and they are worthless

I am forget the du number in transtaction of gtu fee..The fee is 2107 rs cut from the account on 15/1/2016.. Dob:10/01/1995 mob:[protected] date:15/1/2016 name: asrani lalit thavardas

Usual impression is that SBI charges for cash deposit outside home branch(Branch where you have account) .I have account at SBI Vakola Mumbai branch. I deposited cash at cash deposit machine on two occasions on16 October 2015 and 15 January2016. On both occasions an amount of Rs.25/- each was deducted. For October deposit charge was deducted on[protected]. for January on same day.This despite having deposited cash at my own branch in my own account. I filed a complaint to SBI online. I received sms reply that this is according to terms and conditions. On inquiring at branch the officer expressed surprise but said she could not do anything. This daylight robbery.

This is really insane. I asked my friend to deposit 1000rs to my account, as i have seen before withdrawing my money, rhe bank charged me 57rs as INTERCITY Charge. I mean really..? Just for depositing 1000rs from another city's SBI bank, deducting 57rs. Forget about giving interest! I felt really bad. I have importance for each single penny. Thinking why to keep the account active. Will shutdown my account, if i didn't get the satisfactory response from the bank when i will go there. Worthless, No benefits keeping money in the bank.

Dear sir, This is Kamisetty Anil Kumar, on 14/1/2016 I received a call from +91 [protected], which said it's from SBI Credit Card verification Department and fraudulently taking my card credentials i.e.OTP and CVV number they made a transaction of Rs 7888.00 against salemall_epayKerala.The other mobile number which was used to send messages is +91-[protected]. Can you please cancel the transaction as it is a fraudulent one and I haven't made any transaction today through my SBI Credit Card and revert the amount to my credit card. Even before giving my card details they know my last four digits of credit catd, last amount i have paid, credit balance in my account and my credit limit and even my reward points also. Thats why i believed that they are from sbi and given details of cvv and OTP and they made transaction. I immediately called sbi credit card and blocked it and told them to raise a dispute, they said it will be settled in 21 days we will raise the dispute. But today i.e..18/01/2016 i called them abou conformation they said till now we did not raised dispute because merchant claimed the amount today only. after claiming only they will raise the dispute. i asked them how my details were informed to fraud people, but no response. They told me that they are raising dispute today and it will take 21days to settle. If it is settled in my favour i dont have to pay and if not i have to pay. Please solve this issue and help me in getting my amount back Regards K Anil Kumar [protected]