I have paid my credit card due amount of Rs.19048.28(DSBI[protected]IG0AMFKDU0 TRANSFER TO[protected] on 06th August, 2015 through SBI netbanking.
However, today to my utter surprise, I found the payment yet not done, but money was deducted.
I made another payment yesterday(DSBI[protected]IG0AMNPWS1 TRANSFER TO[protected], the same thing happened on that transaction too.
Attaching the screenshot of transaction details.
Currently, I am out of country for some reason, hence would like to request to contact me via email or call me on +[protected].
I need urgent resolution of this issue.
State Bank of India [SBI] customer support has been notified about the posted complaint.
again we received total outstanding amount call from your site (39, 486)but i used my card 5 july amount 35000 than how come again this amount
i told you people lots of time i didnot take any loan form your bank than why you not clear your account .& sending you mail now please clear aall
[protected] Forwarded message[protected]
From: <[protected]@sbicard.com>
Date: Mon, Jul 6, 2015 at 9:16 AM
Subject: RE: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@alsachi.com
6/7/2015
Dear Ms. Banerjee,
Thank you for writing to SBI Cards.
This is with reference to your communication dated 3/7/2015.
Encash Cancellation: We wish to inform you that Encash Rs. 2, 18, 000 availed on 4/5/2015 has already been cancellaed and same would reflect in your next statement.
Charges Reversal Related: We wish to inform you that we have taken a note of your request vide reference number 1-[protected] regarding reversal, and would like to assure you that same would be resolved shortly.
In case of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected] Toll Free or[protected]Toll ( if calling from MTNL and BSNL lines ) or 39 02 02 02 "Prefix local STD code if dialing from mobile". IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely,
Ravindra Bishwash - Customer Service
[THREAD ID:1-ZIZRMF]
-----Original Message-----
From: [protected]@alsachi.com
Sent: 3/7/2015 04:29:07 PM
To: <[protected]@sbicard.com>
Subject: Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
[protected]
Sent from my iPhone
Begin forwarded message:
From: Alpana <[protected]@alsachi.com>
Date: 3 July 2015 4:27:44 pm IST
To: [protected]@sbicard.com
Subject: Again & again we received call & mail regarding payment pls clear all this think in your end .
Please
alpana banerjee <[protected]@alsachi.com>
Aug 17 (3 days ago)
to feedback
still received call for payment but my billing date every month 2 or 3 and due date is 22 than how you people calling me again and again for payment, i used my card on 5 july it means this payment i have to pay on next bill 22 august.and my amount only 35000 rest of amount how come thats not my responsbility
[protected] Forwarded message[protected]
From: alpana banerjee <[protected]@alsachi.com>
Date: Mon, Aug 10, 2015 at 5:11 PM
Subject: Fwd: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: alpana banerjee <[protected]@alsachi.com>
[protected] Forwarded message[protected]
From: <[protected]@sbicard.com>
Date: Mon, Jul 6, 2015 at 9:16 AM
Subject: RE: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@alsachi.com
6/7/2015
Dear Ms. Banerjee,
Thank you for writing to SBI Cards.
This is with reference to your communication dated 3/7/2015.
Encash Cancellation: We wish to inform you that Encash Rs. 2, 18, 000 availed on 4/5/2015 has already been cancellaed and same would reflect in your next statement.
Charges Reversal Related: We wish to inform you that we have taken a note of your request vide reference number 1-[protected] regarding reversal, and would like to assure you that same would be resolved shortly.
In case of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected] Toll Free or[protected]Toll ( if calling from MTNL and BSNL lines ) or 39 02 02 02 "Prefix local STD code if dialing from mobile". IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely,
Ravindra Bishwash - Customer Service
[THREAD ID:1-ZIZRMF]
-----Original Message-----
From: [protected]@alsachi.com
Sent: 3/7/2015 04:29:07 PM
To: <[protected]@sbicard.com>
Subject: Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
[protected]
Sent from my iPhone
Begin forwarded message:
From: Alpana <[protected]@alsachi.com>
Date: 3 July 2015 4:27:44 pm IST
To: [protected]@sbicard.com
Subject: Again & again we received call & mail regarding payment pls clear all this think in your end .
Please
alpana banerjee <[protected]@alsachi.com>
Aug 17 (3 days ago)
to nodalofficer
still received call for payment but my billing date every month 2 or 3 and due date is 22 than how you people calling me again and again for payment, i used my card on 5 july it means this payment i have to pay on next bill 22 august.and my amount only 35000 rest of amount how come thats not my responsbility
[protected] Forwarded message[protected]
From: alpana banerjee <[protected]@alsachi.com>
Date: Mon, Aug 17, 2015 at 3:38 PM
Subject: Fwd: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@sbicard.com
still received call for payment but my billing date every month 2 or 3 and due date is 22 than how you people calling me again and again for payment, i used my card on 5 july it means this payment i have to pay on next bill 22 august.and my amount only 35000 rest of amount how come thats not my responsbility
[protected] Forwarded message[protected]
From: alpana banerjee <[protected]@alsachi.com>
Date: Mon, Aug 10, 2015 at 5:11 PM
Subject: Fwd: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: alpana banerjee <[protected]@alsachi.com>
[protected] Forwarded message[protected]
From: <[protected]@sbicard.com>
Date: Mon, Jul 6, 2015 at 9:16 AM
Subject: RE: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@alsachi.com
6/7/2015
Dear Ms. Banerjee,
Thank you for writing to SBI Cards.
This is with reference to your communication dated 3/7/2015.
Encash Cancellation: We wish to inform you that Encash Rs. 2, 18, 000 availed on 4/5/2015 has already been cancellaed and same would reflect in your next statement.
Charges Reversal Related: We wish to inform you that we have taken a note of your request vide reference number 1-[protected] regarding reversal, and would like to assure you that same would be resolved shortly.
In case of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected] Toll Free or[protected]Toll ( if calling from MTNL and BSNL lines ) or 39 02 02 02 "Prefix local STD code if dialing from mobile". IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.
Yours sincerely,
Ravindra Bishwash - Customer Service
[protected] Forwarded message[protected]
From: <[protected]@sbicard.com>
Date: Mon, Jul 6, 2015 at 9:16 AM
Subject: RE: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@alsachi.com
[protected] Forwarded message[protected]
From: alpana banerjee <[protected]@alsachi.com>
Date: Mon, Aug 10, 2015 at 5:11 PM
Subject: Fwd: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: alpana banerjee <[protected]@alsachi.com>
From: alpana banerjee <[protected]@alsachi.com>
Date: Mon, Aug 17, 2015 at 3:38 PM
Subject: Fwd: [Interaction Id:1-[protected]] Fwd: Again & again we received call & mail regarding payment pls clear all this think in your end .
To: [protected]@sbicard.com