State Bank Of Travancore — fund transfer/remittance

Address:

Thiruvananthapuram, Kerala, 695029

There was a transfer of 20, 000 inr from dbs, singapore branch through dbs remittance on 21 aug 2017 to the sbt account number (Sunitha. K a/c # [protected])
However the amount is not yet processed at sbt end and none of the amount credited after 21 aug is reflected
Visited the sbt branch on 24 aug 2017 and the branch manager says the amount is not even sent which is incorrect. Also called customer care on 28th aug and still no response. Pfa the dbs remittance reference for the same: (Antony raichel: [protected])

It's been already 10 days since the transaction but no update yet. Can you please help to look into this issue?
Thanks
[protected]@gmail.com