[Resolved]  Stayclassy.in — where is my order 1026059

I placed an order on 27th January with order ID 1026059 however now when I am checking in my account, it says no order placed. I have already made the payment using credit card. Numbers mentioned on their site are continuously busy. I couldn't track my order. I submitted a ticket as well but haven't got any response so far. I might have to take further action if I don't hear from them soon.
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Feb 10, 2019
Complaint marked as Resolved 
Have received my refund
Stayclassy.in customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Stayclassy.in Customer Care's response
Dear customer,
This entire Process will take up to 7-9 days from order date
You will get notification when its ship.
Jan 29, 2019
Updated by Shakti K Patra
seems like a fake AWB number. Look at the digits in the attached screenshot. Numbers are still not contactable. Please provide the correct AWB number

Verified Support
Jan 30, 2019
Stayclassy.in Customer Care's response
You will be notified whenever your order will be dispatch.
AWB Number:[protected]
Verified Support
Feb 02, 2019
Stayclassy.in Customer Care's response
Dear customer,
Your order is already dispatched please check this link:
https://stayclassy.shiprocket.co/tracking/[protected]
Feb 04, 2019
Updated by Shakti K Patra
Today after lot of followups I finally got the delivery of my order number 1026059 however to my disappointment, the case I received is not the correct one. I ordered a case for Asus Zenfone Max Pro M2 but seems the case I have received is made for Asus Zenfone Max M2. These are 2 different variants and I am using the Max PRO M2 for which I ordered the case. The case is not fitting on the phone and the hole for fingerprint senor is also not at the correct position. Please see the pictures attached. Have already sent email to [protected]@stayclassy.in

Verified Support
Feb 07, 2019
Stayclassy.in Customer Care's response
We already give you refund.Please check this attachment:

Feb 10, 2019
Updated by Shakti K Patra
Thanks. Recieved my refund. Wish I could get the case. It was amazing but not for my phone
Complaint comments 

Comments

Ya back cover mera nahi hai mai Dusra cover mangvaya thaa mai ya arrow creature nahi mangvaya tha..
Stayclassy.in Customer Care's response, Feb 27, 2019
Verified Support
Dear customer,
Please provide your order id and and the picture of both the side of received case.
Thank you.

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