[Resolved] Stayzilla — Fraud online portal | |||||
Stayzilla is a fraud site. All they need is your money thats it. Im travelling with my 4 yr old to rajasthan, 2016 as wanted to show her traditional fair, therefore my 1st hotel to book was for pushkar, as we knew in fair time getting bookings is very difficult. Booked my hotel room from stayzilla to pushkar during the fair. Which they confirmed taking the full payment for 2 days. Only after that i booked my other hotels and flights. Then suddenly i get a mail from them stating that they cannot accommodate me on those days as the prices have gone up, so either i pay the revised amount or cancel the booking. Utter nonsense, called them 9 times in 2 hours to ask what the hell happened as i have already done the payment. They outright refused to look into it and gave me all excuses as to how things are not under their control and we will have to wait to see if the hotel will agree or no. Im just stranded and have no clue what am i gonna do. Attached is the mail confirmation from them. Was this information helpful? | |||||
Oct 5, 2016 Complaint marked as Resolved Follow up with them was a nightmare. Many operators handling this situations were rude and not helpful. No one would know anything about my complains. Every time was asked to cancel my bookings or would make me wait for over 40 mins on hold.
Finally Mr. Aadhar Chauhan came to the rescue and understood the gravity of the situation. He called the hotel manager and made it a point my booking was processed, which took about 2 days to resolve. I think stayzilla needs more of these people if they want their portal to work. He made sure to keep me posted on all the procedure which atleast gave a sense of relieve that someone is working over my issue.
number-+91 8033286000
Apparantely there was a miscommunication between the hotel and the site. Stayzilla is bearing the extra cost of their mistaken price which were shown on their site. Stayzilla customer support has been notified about the posted complaint. Verified Support Oct 03, 2016 Stayzilla Customer Care's response Hello, Niyati. We are sorry for the trouble you have experienced with us. This situation is not ordinary and these incidents are not typical o[censored]s. We request you to kindly inbox us your booking id and we assure you that your complaint will be handled in a strict and serious way. -Stayzilla Team Verified Support Oct 04, 2016 Stayzilla Customer Care's response Hi, Niyati. Thank you for providing booking id for us. We are looking into it on an immediate basis and will get in touch with you soon.-Stayzilla Team Verified Support Oct 04, 2016 Stayzilla Customer Care's response Hi, Niyati. We can understand your situation and are sorry about it. But please be assured, we are working on it and will get connect with you within an hour and will close the issue on a positive note.-Stayzilla Team Verified Support Oct 04, 2016 Stayzilla Customer Care's response Hi Niyati, As discussed over the telephone earlier, we have resolved your issue and have confirmed your booking at the same hotel and for the same duration, without any extra payment from your end. Your check-in date continues to be on 8th November'16. Do be assured that we do everything we can to make your booking experience as smooth as possible. However, sometimes, there are certain issues that take a day or two to resolve. We thank you for your patience and we hope that you and your family have a great trip ! Regards, Stayzilla Team | |||||
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+91 44 6562 3301
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Durgabai Deshmukh Road, R. A. Puram, Chennai, Tamil Nadu, India - 600028
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Booking ID 147541288261477129489
Booking has been cancelled but Refund amount not yet credited in my bank account as on 05/11/2016.
Refund Amount:-8826.00
I have used IDBI Bank Debit card but for refund process no one asked my bank details for processing.
Please ensure the refund asap.
Shibu Ranjan Bhowmick