[Resolved] Stayzilla — No refund of money | |||||
I am Michael from Australia. I booked 4 nights accomodation at a hotel through online Stayzilla website on 11th October. Despite Stayzilla advertising the rooms online, they were not even available and the next day Stayzilla cancelled the booking. Stayzilla advised us that they initiated a refund to me but they have kept my money. I have never received a refund. I have called and emailed Stayzilla many times and each time they make an excuse but the money is not refunded to me. I would like Stayzilla to do the honest thing and refund my money. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Stayzilla customer support has been notified about the posted complaint. Verified Support Dec 07, 2016 Stayzilla Customer Care's response Dear Michael, we are sorry for the inconvenience caused. We request you to please DM your booking id so that we can take effective measures on immediate basis and can resolve the same asap.Looking forward to resolve the same.Thank you Warmest regards, Stayzilla Verified Support Dec 07, 2016 Stayzilla Customer Care's response Dear Michael, Sorry for the delay. We have already initiated the refund on 14th Oct. The reference number of the refund transaction is[protected].We request you to kindly check with the bank. You might have received it in the name of Inasra Technology Pvt. Ltd. Hope this helps. Thank you Warmest regards, Stayzilla. | |||||
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I would like to know the exact details of to whom the refund was made to. I can only assume that if Stayzilla has refunded my money they have refunded it to the wrong bank account and wrong person!!!