Sterling Holidays Resorts — ID proof is not sufficient to prove my ID or identity

But I don’t have documents of 55455 to applying for duplicate documents they need mobile number updated.
For mobile number update they need documents.
My ID is active & submitting ID proof is not sufficient itseems how irrelevant is that.
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    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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