[Resolved]  Sterling Holidays Resorts — Sterling is cheating by making all the long weekend as red season and ineligible to book for white /blue studio members


Sterling is cheating by making all the long weekend as red season and ineligible to book for white /blue studio members

Earlier at least I was able to book some holidays but recent 2 or 3 years they are trying this trick of blocking the long weekends and constantly insisting all white /blue to upgrade to red season by demanding more amount..
I have 2000+ points and some elapsed also due to this act of Sterling..

While selling the membership they have told we can book during red/purple season but points detected will be more is what they have told and thats how we were using the holiday points earlier. Now they are forcing all to upgrade by not providing holidays

Say for example
If I am a white studio member and if there is any long weekend I will be ineligible to book until 15 days by that time all the rooms are getting booked and I see only waiting list all the time. Same is the case if we call customer care also for booking they will say Madam you can try only 15 days before the actual date of travel.. Very much waste of money

I would like to surrender and get a refund of my membership fee..
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Nov 7, 2023
Complaint marked as Resolved 
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2023
Sterling Holidays Resorts Customer Care's response
Dear kayalvimal83,

Our executive has contacted you and explained our policies and booking procedures. Thank you for your understanding.

Member Relations - Sterling.
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