Storeadda.com — took money and did not deliver item

Address:Mumbai City, Maharashtra
Website:www.storeadda.com

We placed an order from Storeadda.com on 2nd November 2018 on their website for 2 sets of lehenga from Dubai UAE. Till date we have not received the items & after the 1st email of order confirmation & courier details there is no contact from them & no response as well. It is a fraud. When our family friend visited their address as mentioned on their website it was locked & the number does not work as well.
Kindly resolve this matter.
My contact details: Dr Rasmi, dr.[protected]@gmail.com
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Mar 08, 2021
Updated by Dr Rasmib
Absolutely lie. The tracking number was never working. How come a response after 2. 5years! Neither was the item ever received nor was the refund. Our friends had come and checked your store in Mumbai and there was nothing there. A very terrible method to cheat people out of their money. No response for so long. We have no use of sitting miles away and simply putting in a complaint. The item was never received the order was placed on 02/11/2018, DTDC courier number M54688542 never worked. We followed up for so long, without any response from your side till now! Regardless we never received the item.
Complaint comments 

Comments

Dear Buyer,

We are very sorry for the inconvenience caused, we want to inform you that as per update from courier partner your order is Delivered to you successfully, We agree that courier partner takes few days extra time ( courier takes 17 days time ) to deliver your order as because your address was incomplete..


Thanks,
Team Storeadda

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