Street-style-store — #282402] RE: #626831 - Order not received

Address:	400097
Website:	streetstylestore.com

Dear All,

I have placed an order worth Rs.1000 with street-style-store in the month of May but have not received any update till date. There is not contact details too of the company neither is anyone responding to my mails.
I am extremely worried and waiting in anticipation for the same.
Please help!!!
I am appending the mails sent to the store below as referece:

From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 21 June 2016 11:54
To: '[protected]@streetstylestore.com'
Cc: '[protected]@icloud.com'
Subject: RE: [#282402] RE: #626831

Please reply ? ??????????

From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 20 June 2016 13:47
To: '[protected]@streetstylestore.com'
Cc: '[protected]@icloud.com'
Subject: RE: [#282402] RE: #626831

Its April, May and June – Still no confirmation on the delivery
I need my money back with an appropriate explanation or the goods have to be delivered


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 27 May 2016 17:25
To: [protected]@streetstylestore.com
Cc: [protected]@icloud.com
Subject: RE: [#282402] RE: #626831

Again incomplete response indeed !!!
I have told you something about my address
What’s the status on that?
You have sent me same replies without any productive reverts regarding the deliverables
You need to confirm on the status, I don’t understand whats the problem that you cannot deliver or provide the details
It’s too frustrating and more off getting such responses from you


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Abhishek Nayyar [mailto:[protected]@streetstylestore.freshdesk.com]
Sent: 27 May 2016 17:21
To: Kamakshini Parsekar (Consumer Bank, KMBL)
Cc: [protected]@streetstylestore.com; [protected]@icloud.com
Subject: Re: [#282402] RE: #626831

Hi Kamakshini.parsekar,
Thank you for shopping with streetstylestore.com. We are glad and we hope you will be happy too once you receive our products.

As per your query regarding your order

To be honest, we also don't like our customers to be waiting for the orders. However, we are a start up and have got our own manufacturing so, we are struggling in terms of production and delivery. We are working on this feedback already and hopefully, it will be sorted out soon.

Your details have already been forwarded to the concerned department. on a priority basis and will be dispatched very soon. We assure you that our products are worthy to wait and your cooperation and patience will be appreciated.

Helpdesk
Streetstylestore.com


On Fri, 27 May at 2:46 PM, Kamakshini.parsekar wrote:
I need to know the courier details on Urgent basis, if you understand the meaning o[censored]RGENT
I am travelling from 1st June till 15th June
It’s a miserable experience that I haven’t got any call from you in spite of raising so many mails
I want the courier details or send me the deliverables on my alternate address if the courier is out for delivery between (1st June till 15th June) Alternate address is mentioned in my signature
I hope you understand what I mean
I need an explanation for the delay, taken in account you have a shortage of stock, assuming you don’t have manpower however you need to update the customer whats the problem rather the customer asking you for an explanation
Just Pathetic Customer service and am sure you going to close down soon due to such lethargic attitude and behaviour towards customer


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 26 May 2016 14:13
To: '[protected]@streetstylestore.com'
Cc: [protected]@icloud.com
Subject: RE: #626831

Hi,

What’s the status?
Its just wait n wait and wait
How long do you want me to wait, no response with the dispatch details inspite of escalating the issue
I need someone to call me on this
I need to know the status, are my goods even delivered?


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 23 May 2016 13:39
To: '[protected]@streetstylestore.com'
Cc: [protected]@icloud.com
Subject: RE: #626831

This is just too much delay and no response
I need to get the deliverables or return my money
This is just not expected !!!
Pathetic customer service team
I person has to follow up from day 1 and no revert on the feedback shared


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |


From: Kamakshini Parsekar (Consumer Bank, KMBL)
Sent: 03 May 2016 14:51
To: '[protected]@streetstylestore.com'
Subject: #626831

Hi,

My order was placed on 10th April, please update me with the dispatch details, your products are good however poor dispatch quality
I suggest you let us pay for delivery so we can get the goods in 2-3 days
There is no point having a good product is we get the product really late
Its approx. more than 20 days am waiting
Your no is not contactable as well, very poor delivery and customer care service 


Kamakshini Parsekar - Service Quality - Kotak Mahindra Bank Limited
Kotak Infiniti, 6th Floor, Zone 2, Bldg No.21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400 097 | ( +[protected]D) |