[Resolved] Street Style Store — Awaiting Credit note

Sneha T

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 400022
Website:	www.streetstylestore.com

This complaint is in regards to a credit note which I have not yet received.I had received my ordered product {Set: Just keep getting (Top + Black pant ) - Size : M} on 02/10/2016. I had raised an exchange request for the same due to a very weird fit on 03/10/2016 and the return package was collected by Nuvo Logistics Pvt. Ltd. on 06/10/2016.The Nuvo Ex Reverse Pick up AWB No. SSS0014526 was collected by Mr. Prashant Jadhav.
I sent a few emails asking for the status of the return request but there was no update on the website nor did I receive any emails. Finally there was an update which I was able to see only after I logged into my Street Style Store account that the return package has been received at their end on 15/10/2016. After which I sent a number of emails on [protected]@street stylestore.com asking the status of the credit note but gain there was no response. It has been over 15-20 days since I have returned my product but I have still not received any credit note.The product is worth Rs.999/- and I am still awaiting the Credit note.
Its my earnest request to the team of street style store to improve their communication with their customers so that we are aware of what is happening once we have ordered anything or returned anything.
-Sneha

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May 19, 2017

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Street Style Store Customer Care's response Hi sneha,

Sorry for the delay in delivery.

I have gone through your matter and came to know that for your exchange order of "Set: Just keep getting (Top + Black pant )" replacement order was made, so kindly let us know the product name that you want in the replacement order or shall we issue you the credit note worth of Rs. 999/-. We have arrange an call back from our customer service and you will receive a call in next 5-6 hrs regarding your issue, please make sure you be at your phone so that we can resolve your issue at the earliest.

For further assistance, please reach us at sss.[protected]@gmail.com

Thank You
SSS

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently

Nov 02, 2016

Updated by Sneha T Hi,

I have received the above email from street style store on 26/10/2016 wherein they are clearly mentioning that a credit note will be issued but however, the replacement product was already shipped on 25/10/2016. Now I have received the same product which I returned and now I have to go through the return hassle all over again.

-Sneha