[Resolved] Street Style Store — boots - poor quality, late delivery no return/refund/exchange/no customer care

nehamba

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122018
Website:	streetstylestore.com

Hi, i ordered 2 boots from this website with order no 1939415 and 1942874 respectively. 1 shoe got delivered and i found despite ordering my size 41 it's not fitting me. Also i was not satisfied with the comfort and product quality so i asked for a return. Company picked up the product after 10 days but till now no information on refund status or exchange.in order status it's showing that product will be shipped in next 21 days i. E. January end. What will i do with a boot after winter is over. From delhi to gurgaon if they take 2 months to deliver a shoes then it's worthless to order. Secondly, trauma on my second shoes. It got delivered around 20th jan but nowhere it's close to the pic posted. Quality is so poor that i can't think of wearing it but there is no option coming in my order section to ask for a return/ refund or exchange. Tried complaining about this by sending them emails and calling them but received no response so far. Highly disappointed as wasted rs1500 on these 2 boots. I want a complete refund of my money asap.

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Feb 19, 2018

Complaint marked as Resolved

Street Style Store customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Street Style Store Customer Care's response Hi nehamba

Apologies !

I have marked your order as priority and forwarded the order details to the warehouse department and they will ensure an early dispatch of the same.
Once the order will be shipped you will receive a mail from us

If there is anything else, please mail us on sss.[protected]@gmail.com

Thank You
SSS

PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently .

If your query has been resolved kindly mark resolved on it.

Jan 15, 2018

Updated by nehamba Hi, even after marking my order on priority, I haven't received my exchanged product and also no one came to pick my second product. No communication has been made from your end about the same. It's already been 2 months in total and 11 days post this complaint's response from you. Within Delhi/NCR you people take 2-3 months time to deliver an item. I don't want the products now as winter is almost over and no use of boots now. Please refund back my money as soon as possible. How are you people managing a store without providing a phone number to customers? We customers don't have any option to reach out to you, I mailed 4-5 times but your team hardly bother to respond to it. A strict action is required for such companies who fool people like this.