[Resolved]  Street Style Store — Credit points against order cancelled not given

Address:New Delhi, Delhi, 110088
Website:www.streetstylestore.com

I had placed an order for 2 pair of shoes via their order no. 517621 on 19/2/16 which they failed to deliver in 21 days. After waiting for 2 months i informed them to cancel my order so that I can buy some other shoe as they are not able to delivery the ordered shoe, to this they have cancelled the order and the status says refund complete/credit note given but no credit points are given in my account to utilize the money paid. Since last 15 days I am trying to reach them but the line is always busy and no response on the email too.
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Apr 26, 2016
Complaint marked as Resolved 
Credit Points given and utilized against the next purchase. Immediate action was taken up and communications were from [email protected].
Street Style Store customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Rucha,

Please accept my sincere apologies!

I would like to inform you that I have issued you a credit note in your account with the code XPQQVEZ6.

You can use the code in a new order to avail the discount.

If there is anything else I can do please let me know on my email id-sss.[protected]@gmail.com.

Thank you
Street Style Store Resolver
This is a request to all the users that please do not share your personal/bank details/credit card details here or on calls as there have been a lot of cases of cyber crime recently.

Please do not entertain any calls by anyone claiming to be an SSS executive and asking for your bank details/ credit card details for refund as we do not ask for any bank details on calls.

Thank you
Street Style Store Resolver

PS:- If your issue has been resolved please mark the complaint as resolved.

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