[Resolved]  Street Style Store — defective product received

Website:streetstylestore.com

Hi,
I have raised a ticket on sss website, for which i haven't received a reply yet, my last order i have received everything but the skirt which i have got the zip is not working in it, i cant move it at all, so i need a replacement, but on the website this product is not displaying on my order list, i need a resolution for this. Its been several days that i have raised a complaint regarding this, they havent come back to me yet, their email id is also not working, please help me

Order num: #2183237
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Jul 9, 2018
Complaint marked as Resolved 
Street Style Store customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
Street Style Store Customer Care's response
Hi,

We really apologies for the inconvenience !!

We tried calling you multiple times but your no was not picked up.

We have already arranged a reverse pickup for the defective product. Please make sure while returning the products to the courier guy, you need to return the whole set of "Skirt along with the black top".

Once we receive the products, you can send us a confirmation in the following email id "sss.[protected]@gmail.com" of the product is been picked up. We will accordingly generate your replacement order.

Thank You
SSS
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