[Resolved] Street Style Store — Fraud company SSS | |||
I ordered 3 shoes under the category of buying 3 shoes for 999/- and my order ID is TMLVJBKIV. I ordered on August 18, 2016 and even after repeated follow ups, I still have not received my order. The site says it takes 3-21 days to deliver the products so I intimidated the team on September 15 asking about the delivery status. They said that the courier company had some issues and they were not able to deliver and it will be delivered in 2-3 days. I obviously did not receive it in 2-3 days and I mailed them again and again to which they replied back that they are arranging for an alternative delivery. I still kept my calm and on September 26, I got a mail saying the products are out for delivery and I will receive them in next 24-48 hours. Again, I did not receive the products and after following up again, I get a mail on October 3rd that they have escalated the matter with the courier company. First, I do not understand that if it is an issue with the courier company, why should I suffer ? Secondly, why they keep lying about the status of the products. Since then, I am following up and sending dozens of mails to which no one is replying back. This is the worst customer service I have ever experienced. Refund my money back, I am not at all interested in your products now. Was this information helpful? | |||
Nov 10, 2016 Complaint marked as Resolved Street Style Store customer support has been notified about the posted complaint. Verified Support Oct 10, 2016 Street Style Store Customer Care's response Hi Aanchal, We sincerely apologise for this inconvenience. However, the tracking status of the order 877680 shows 'UNDELIVERED - CALL NOT PICKED/ ADDRESS NOT FOUND' and we have forwarded the issue to the shipping team & the order will be delivered within 2-3 days. You may also track the status on http://onlinexpress.co.in/form/track-shipment/ by using the tracking id: SSSP4138. If you need any further assistance, kindly contact us @ sss.[protected]@gmail.com Thanks, SSS Resolver PS:- Please do not share any personal or bank details here or on calls as there have been a lot of cyber crimes recently. | |||
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I would like to tell you that I got the call from the courier company only once and I told him the way to my address and he never called me back. After that, I received no calls from your respective courier company and the last mail I received from your end was that the issue has been escalated with the courier company and it's some issue with them. So stop putting it back on me.
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